Hi there,
As the current crisis continues to bite, at Everpress we feel very fortunate to be in a position to help by providing a source of income to the artists, designers, DJs, record labels, venues and non profit organisations that we've worked alongside for so long.
For the past three weeks, the team have been rallying and pulling out all stops to make sure we can continue to do so.
As it currently stands we are able to fulfill and ship all orders. We aim to continue our service for as long as possible considering the current environment, but I wanted to tell you about some of the challenges we're facing:
Our people
Our priority remains the health of our team, fulfilment partners and our community - it goes without saying that we're respecting the new government guidelines, and following all advice closely.
Our supply chain
We face a tricky few weeks ahead - our garment suppliers, printers and delivery partners are bound by the same challenges facing us all at this time. Already our total production capacity has been halved and although we still have the capacity to print thousands of items a week, we are preparing for further reductions in the coming days and weeks.
We are seeing some of our garment suppliers suspending work until the situation is more stable. As a result we will need to get very creative, finding alternative garment options for our creators. Your patience and flexibility would be really appreciated here.
Finally, we're experiencing delays in delivery to countries with extra restrictions such as Italy and Spain, which is understandable at a time like this. We expect further delays as the scenario unfolds, but we will keep you posted.
What happens if we can no-longer fulfill orders?
- If push comes to shove, we plan to extend the pre-order period to a minimum of 8 weeks, allowing us more time to get our supply chain back on track
- You'll be able to continue to crowdfund orders on your Everpress campaigns as normal
- You'll get paid your profits at regular intervals throughout the 8 week period, to ensure campaign profits can be put to use
- Buyers will be asked for patience and to understand that any purchase made throughout this period should be valued far-beyond the price-tag. If ever there was a time for consumers to get behind independents trying to shake things up, it's now
The extended pre-order period will be on the premise the fulfilment will happen at a later date, and the items will be delivered when production/shipping is back to normal. We'll make sure your buyers are made fully aware of that and we will be sending them regular communication and updates.
There is no playbook for navigating a situation like this but I hope that by coming together we will emerge stronger.
Thank you for being part of the Everpress community.
Alex Econs
Founder / CEO
Everpress.com