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Don't Miss Our Upcoming Online Event: Trends In Customer Experience Design and Strategy
Designing a customer experience journey that is simple, personal and valuable at every turn is one of the keys to customer-centricity.

Save your seat at our upcoming Online Event: Trends in Customer Experience Design and Strategy as we arm you with the actionable intelligence that you need to know what today’s customers want, and precisely how to deliver.

When: September 10-11, 2019
Register For Free:
Featured Article
Sony's Head of Customer Care on the 5 Steps to Achieving Digital Transformation
A tried-and-tested 5-step plan for implementing change
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Upcoming Events
Digital Product by Design
July 29-31, 2019 
Line Hotel, Los Angeles, CA 

CCW Executive Exchange
August 18-20, 2019
Radisson Blu Aqua Hotel, Chicago, IL

Online Event: Trends in Customer Experience Design & Strategy - Free to Register
September 10-11, 2019

CCW Austin
September 16-19, 2019
Hilton Austin, Austin, TX

CX Week Canada
September 23-25, 2019
Chelsea Toronto, ON

CCW Europe
October 7-10, 2019
Beurs van Berlage, Amsterdam, Netherlands

Service Design
October 15-17, 2019
W Chicago - City Center, Chicago, IL

Chief Experience Officer Exchange
November 3-5, 2019
JW Marriott Marquis Miami, Miami, FL
Latest Content
4 Hiring Mistakes Contact Centers Make in Selecting Supervisors
Supervisors need to be leaders, not just rockstar CS agents
Brick-And-Mortar Retailers Must Overcome Customer Pain Points to Survive
E-commerce lets customers avoid long checkout lines and poor inventory control
Shep Hyken on How to Create Moments of Magic for Your Customers
It's no surprise that Shep Hyken spends a lot of time cautioning his Fortune 100 clients about the perils of mediocrity.
Read More
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Special Report: Choosing an AI Partner
Special Report: 360 Degree Customer View
Special Report: Outsourcing In The Era Of Customer Centricity