CUSTOMER FAQ
Was my credit card data exposed?
No. Amoeba does not store any financial information on our servers and none was accessed or compromised. All credit card data is stored on the Authorize.net servers (the third-party payment gateway provider we use for purchases), not on Amoeba servers.
Was my personal data like my address and email accessed?
Yes, unfortunately email addresses and shipping / billing addresses were exposed. But again, no financial data.
Do I need to create a new username and reset my password?
Yes. Your Amoeba.com account is no longer accessible and a new username and password are necessary. Please know that all passwords were encrypted, but we still recommend resetting your password for an extra layer of security. You may create a new account or checkout as a guest when making a purchase.
I have an online gift code or a balance remaining from an online gift code. Will it still work or do I need a new code?
If you have an online gift code or credit balance, please email buystuff@amoeba.com with the purchaser’s name, purchaser’s email, and credit amount and we can help restore your online credit.
I pre-ordered a new release before June 28, 2020. Will it still ship on time?
Yes. Shipping was not affected by the site’s temporary shutdown and we will continue to ship pre-ordered items as usual.
What steps are you taking to ensure this doesn''t happen again?
We hired a third-party firm to investigate this hack, moved our servers to a new location and have invested in additional layers of systems security to help combat against a future attack. |