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New telehealth survey finds industry shift toward hybrid care models

Amwell is excited to share new insights from its 2020 physician and consumer surveys, which provide a snapshot of the surge in telehealth usage during COVID-19 and the changes in behaviors and expectations that resulted.

The findings of these two surveys suggest the healthcare industry is beginning a rapid transition from virtual care to hybrid care, and the eBook highlights some of the big takeaways, questions, and challenges that health systems will need to address as they make this transition.

Read the new eBook to learn:

How COVID-19 influenced consumer and physician experience, behavior, and expectations
The importance of usability in provider and consumer adoption of telehealth technology
How consumer access to virtual care and the know-how to leverage it remain highly uneven
How, when, and how often consumers and providers plan to use virtual care in the future
Strategic questions health systems should consider to influence the future direction of virtual care

Download the eBook >

American Well, 75 State Street, 26th Floor Boston, MA 02109

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J.D. Power Ranks Amwell #1 in Customer Satisfaction for Direct-to-Consumer Telehealth Providers

Amwell today announced that J.D. Power has named Amwell No. 1 in telehealth satisfaction among direct-to-consumer providers. Amwell ranked the highest in telehealth consultation, enrollment, billing and payment.

The J.D. Power 2020 U.S. Telehealth Satisfaction Study found that the overall customer satisfaction score for direct-to-consumer telehealth services is 860 (on a 1,000-point scale). In comparison, Amwell scored well above at 885, representing a score 25 points higher when compared to the average of other telehealth vendors.

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American Well, 75 State Street, 26th Floor Boston, MA 02109

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Amwell Expands Partnership with Tyto Care

Amwell has announced it is expanding its partnership with Tyto Care.

Together the companies will introduce exclusive integrations and newly designed workflows and tools to enhance the ability for providers using the Amwell platform to examine and diagnose patients virtually. Additionally, Amwell will become a reseller of Tyto Care's integrated devices.

By pairing the TytoHome handheld examination device - which enables on-demand examinations of the heart, lungs, abdomen, skin, throat, ears, heart rate, and body temperature - with Amwell's telehealth platform, providers can guide patients through virtual health examinations and together gain real-time insight into a patient's health data and status directly in the visit.

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American Well, 75 State Street, 26th Floor Boston, MA 02109

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Hello,

Thank you for starting an application with Amwell Medical Group''s Urgent Care practice. If you have any questions about practicing telemedicine with us, please click below to schedule a time to speak with a member of the recruiting team.

https://go.oncehub.com/AMGProviderRecruiting

Kindly,

Leah Mueller, MBA | Physician Recruiter

Amwell | 75 State Street, 26th Floor | Boston, MA 02109

leah.mueller@amwell.com

www.amwell.com

Amwell

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Confidentiality Notice: Amwell is a registered trademark of American Well Corporation. This email is the property of American Well, Inc This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.

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Study Reveals How COVID-19 has Changed Telehealth

Amwell's latest eBook sheds light on how consumer and physician behavior and expectations are changing the trajectory of telehealth and the way health systems deliver care.

A summary of the findings from Amwell''s 2020 survey of consumers and physicians, the eBook highlights key strategic questions for health systems and healthcare providers to consider moving forward, including:

How to best incorporate telehealth into existing clinical workflows
Optimizing staffing models for hybrid care
Ways to encourage provider utilization of technology
How to engage consumers in both virtual and in-person care models

Read the full eBook and begin strategizing around virtual care's growing role in your ecosystem.

Read the eBook >

American Well, 75 State Street, 26th Floor Boston, MA 02109

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Welcome! You''re officially on your way to practicing telemedicine with the Amwell Medical Group. We know you?re a busy provider, so if you need to pause and come back later you can return to the application at any time. Your info will be saved, so you can pick back up where you left off.

Continue

Have questions about telehealth or Amwell? Schedule a call with me or email me at Michaela.Riggi@amwell.com.

Michaela Riggi | Provider Onboarding
Email: Michaela.Riggi@amwell.com
Have questions? Schedule a call with me.

Amwell, 75 State Street, 26 Floor, Boston, MA 02109
Amwell is a registered trademark of American Well Corporation.

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80% of Physicians Use Telehealth During COVID-19

When the pandemic hit the U.S., nonessential in-person care was halted virtually overnight and health systems scrambled to empower providers to use virtual care. This effort-and its results-are captured in our new eBook, which provides a summary of Amwell''s 2020 survey of physicians and consumers and a snapshot of their experience with telehealth during COVID-19.

The eBook dives deep into the survey results and discusses how these findings will impact health systems now and in the future. Read the eBook to learn more, including:

The average number of telehealth platforms used by providers during the pandemic
The most important telehealth platform feature for providers
Top provider and consumer barriers to virtual care adoption
How telehealth use has shifted from urgent to specialty and primary care

Read the eBook >

American Well, 75 State Street, 26th Floor Boston, MA 02109

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