Below is a sample of the emails you can expect to receive when signed up to Aura Frames.
Hi there,
Thank you for your note!
Someone from our team will respond to your request within 24-48 hours. In the meantime, feel free to reply to this email with any additional questions.
Please know that we care deeply about our community and we'll make sure you're taken care of - no matter what!
We'll be in touch soon!
The Aura Customer Experience Team
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Thank you for contacting Aura Frames. If you wouldn't mind sharing some more details about the issue you're encountering with your Aura I'd love to help resolve the problem right away. Please also share the email account associated with your frame. Any details or extra information you can pass along would be helpful as we work to troubleshoot this issue.
We'd be happy to discuss over the phone if you'd prefer - you can reach us at 646-630-7237 or provide a number and time that is convenient and we'll call you.
Thanks.
help@auraframes.com
646-630-7237