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This month, as always, our authors offer advice on subjects that will help you make good use of your time during our universal quarantine. I hope that whether you are working at home under quarantine, or at your workplace keeping your "social distance", you continue to be safe and Covid-19 free. Please let me know any coping techniques you''ve developed that might make an Article our readers might be interested in reading. Let me hear from you!

Be sure to follow @BPTrends on Twitter and join the BPTrends LinkedIn company page.

Carolyn Potts
Managing Editor
BPTrends

Mark believes that despite the strangeness of quarantine, you still have the opportunity to lead your team effectively and provides five useful suggestions to accomplish this goal.

Lewis Robinson also has some suggestions for facing the challenges of working from home. Here are Lewis'' tips for working remotely, which he feels will help you and your employees to overcome them.

Building Business Capabilities 2020, October 19-23, 2020, Las Vegas Nevada

IRM UK, Business Process Management Conference, October 26-29, 2020, London, England

BPTA Professional Certificate Program - 5 Days

BPTA Advanced Professional Certificate Program - 5 Days

BPTA BPM Enterprise Certificate Program - 5 Days

• ES Consulting, Saudi Arabia/Arab States - Abdulrahman AlForaih at a.alforaih@esconsulting.com.sa
• Qualisoft, Norway/Scandinavia - Tore Rasmussen at Tore.rasmussen@qualisoft.no
• Business Process Trends Associates - USA, Other, & General Questions - Celia Wolf @cwolf@bptrends.com

The leaves are turning here in the northeast-a prompt to us to ready our winter wear and for all of us to return to our fall schedules. Whether you''re facing the onset of fall with the dread of the winter that follows or looking forward to the next season and the new possibilities it offers, we hope are well and Covid-free. We hope you''ll find the ideas expressed by our authors both engaging and challenging. Let us hear from you.

Be sure to follow @BPTrends on Twitter and join the BPTrends LinkedIn company page.

Carolyn Potts
Managing Editor
BPTrends
www.bptrends.com

What does Mark McGregor think will be BPMS reimagined? "The next generation of BPMS won''t be startling in that it is likely to only actually deliver on the promise of earlier ideas." Hmm-Why? Read what''s inside to find out.

Andrew Spanyi makes a convincing case that they can do so by advocating for a customer centered, process based view, in stark contrast to operating in silos. An idea whose time has come?

Building Business Capabilities 2020, October 19-23, 2020. Now a Virtual Conference.

Business Process Management Conference Europe, October 26-29, 2020. Now a Virtual Conference.

BPTA Professional Certificate Program - 5 Days

BPTA Advanced Professional Certificate Program - 5 Days

BPTA BPM Enterprise Certificate Program - 5 Days

• ES Consulting, Saudi Arabia/Arab States - Abdulrahman AlForaih at a.alforaih@esconsulting.com.sa
• Qualisoft, Norway/Scandinavia - Tore Rasmussen at Tore.rasmussen@qualisoft.no
• Business Process Trends Associates - USA, Other, & General Questions - Celia Wolf @cwolf@bptrends.com

It''s Election Day here in the U.S., and I for one, along with many others, anxiously await the results. Election aside, we have a substantial and compelling Update this month that, we hope, will provide you with some insights and support for your BPM work.

This month''s contents feature Paul''s speculation about what the coming months will mean for BPM and Peter Fingar''s urging to us to have some Empathy for AI.- Hmm. Two timely Articles-one describing a business analyst''s experience with Agile and the other, the Super User''s role in IT support.

Tell our authors what you think.

Be sure to follow @BPTrends on Twitter and join the BPTrends LinkedIn company page.

Carolyn Potts
Managing Editor
BPTrends
www.bptrends.com

Every agile team requires all the team members to have considerable information, such as ads of flexibility, discipline, and commitment in a manner that embraces continuous evolution. These requirements are not easy to achieve. However, an experienced agile business analyst offers suggestions to enable their implementation.

In previous Articles Laila discussed the three dimensions of the Super User role. Here, she takes up the last dimension-the Super User''s role in dealing with IT.

BPTA BPM Professional Certificate Program - 5 Days

BPTA BPM Advanced Professional Certificate Program - 5 Days

BPTA BPM Process Architecture Certificate Program - 5 Days

• ES Consulting, Saudi Arabia/Arab States - Abdulrahman AlForaih at a.alforaih@esconsulting.com.sa
• Qualisoft, Norway/Scandinavia - Tore Rasmussen at Tore.rasmussen@qualisoft.no
• Business Process Trends Associates - USA, Other, & General Questions - Celia Wolf @cwolf@bptrends.com

Happy Independence Day to all of our members and readers in the United States, and Happy Bastille Day on July 14 to our members in France.

This month''s contents feature the usual variety of BPM topics including Paul''s tribute to Brett Champlain and his critical role in the AMPMP and its growth as an International Professional Organization, and Ron Ross'' advice on a Business Rules Application

As we do each summer, we will be taking a brief hiatus and will not publish our Monthly Update in August. Happy summer to all of you. Wherever you are, we hope you are well and that you stay safe from the Covid-19 virus. We will see you again in September.

Be sure to follow @BPTrends on Twitter and join the BPTrends LinkedIn company page.

Carolyn Potts
Managing Editor
BPTrends

Companies of all sizes are looking for ways to better manage time, assets and employees. In this Article, Lewis Robinson discusses the growing popularity of BPM as a solution across all industries and the reasons why.

Recent research revealed that "''customer-centric'' organizations are 38% more likely to report greater profitability than those that are not." Andrew Spanyi provides the key actions necessary to take advantage of customer experience to drive performance improvement.

Building Business Capabilities 2020, October 19-23, 2020, Las Vegas Nevada

IRM UK, Business Process Management Conference, October 26-29, 2020, London, England

BPTA Professional Certificate Program - 5 Days

BPTA Advanced Professional Certificate Program - 5 Days

BPTA BPM Enterprise Certificate Program - 5 Days

• ES Consulting, Saudi Arabia/Arab States - Abdulrahman AlForaih at a.alforaih@esconsulting.com.sa
• Qualisoft, Norway/Scandinavia - Tore Rasmussen at Tore.rasmussen@qualisoft.no
• Business Process Trends Associates - USA, Other, & General Questions - Celia Wolf @cwolf@bptrends.com

If you are busy decking the halls or otherwise preparing for the holidays, please take a time out and read the Articles and Columns in this month''s Update. I hope you will find the information presented here of value to you in your daily work. Please continue to give us your comments and thoughts and best wishes for a happy holiday season.

Be sure to follow @BPTrends on Twitter and join the BPTrends LinkedIn company page.

Carolyn Potts
Managing Editor
BPTrends
www.bptrends.com

Mark McGregor addresses the fact that, while people, process, and technology has long been seen as the key to success in improvement and transformation efforts, when it comes to people, there is a tendency to talk about people as a commodity. In this Article, he exhorts us to replace "they" with "you and me,"--a welcome change that might have a transcendent effect on using and applying technology. Interesting thought, yes?

Lewis Robinson offers some useful tips that based on his personal experience, every small business owner needs to know in order to achieve long term success.

BPTA BPM Professional Certificate Program - 5 Days

BPTA BPM Advanced Professional Certificate Program - 5 Days

BPTA BPM Process Architecture Certificate Program - 5 Days

• ES Consulting, Saudi Arabia/Arab States - Abdulrahman AlForaih at a.alforaih@esconsulting.com.sa
• Qualisoft, Norway/Scandinavia - Tore Rasmussen at Tore.rasmussen@qualisoft.no
• Business Process Trends Associates - USA, Other, & General Questions - Celia Wolf @cwolf@bptrends.com

All of us at BPTrends are well, locked down and following the guidelines for Covid-19. We hope all of you, your families, your colleagues and your friends are safe, locked down and finding ways to cope during the onslaught of of this pandemic virus.

This month, we again call your attention to our 2020 BPTrends BPM Survey Report. If you haven''t already we suggest you read it now. In addition to reporting against previous reports, this year we added a NEW section on the Technology written by our Partner, Jorge Garcia at Tec-Centers.com and a NEW section that includes comments and thoughts regarding the future of BPM written by thought leaders from around the world.

Our new Columns and Articles this month include a review by Paul of the history of BPM, suggestions from Holly for how to transition to working remotely, and a reminder of the importance of processes during times of crisis. We hope they will pique your interest and provide useful information that supports your daily work. Please let us hear from you and be sure to follow @BPTrends on Twitter and join the BPTrends LinkedIn company page.

Carolyn Potts
Managing Editor
BPTrends

Getting and keeping your company in great shape might seem daunting, but it doesn''t have to be. Lewis Robinson reminds readers that, business goals aren''t reached overnight and suggests 6 ways to help get your company performing at its best.

Mark McGregor suggests that during times of crisis, processes become more critical, so don?t look elsewhere for solutions. He offers four particular activities to carry out on your process portfolio. Read his article for timely and useful advice for overcoming the crisis anxiety and remaining productive.

Building Business Capability, Las Vegas Nevada, October 19-23, 2020

IRMUK, London, England, Enterprise Architecture Conference, October 26-29, 2020

BPTA Professional Certificate Program

• ES Consulting, AlKhobar, Saudi Arabia, July 5, 2020
• Qualisoft, Oslo, Norway, August 3-September 4, 2020
• ES Consuling, Riyadh, Saudi Arabia, November 22, 2020

BPTA Introduction to Business Process Modelling

• Qualisoft, Oslo, Norway, September 21-24, 2020
• BPM Plus, Canada, September 29-October 1, 2020
• ES Consulting, ALKhobar, Saudi Arabia, October 18-19, 2020

BPTA Business Architecture Program

• IRMUK, London, England, October 26-29, 2020
• BPM Plus, Canada, November 24-25, 2020

View Complete Calendar

In keeping with our August tradition, we are suspending our normal publication schedule and are presenting our Best of BPTrends, a compilation of what we regard as The Best selections from the past 12 months. We hope you enjoy re-reading these Articles and Columns and that they spark some new thoughts the second time around.

PLEASE NOTE. Due to the ongoing concerns related to the Covid-19 pandemic, our BPM Conference Partner, IRM UK, London, is delivering their remaining 2020 Conference schedule, including their popular Enterprise Architecture and Business Process Management Conference as Virtual Conferences. Please be sure to check out the agenda and plan to attend this one of a kind BPM Conference

As always, let us hear from you.

Carolyn Potts
Managing Editor
BPTrends
www.bptrends.com

In this Column this month, Roger Tregear (re)introduces what he considers to be the most important process performance management tool ever invented - the Process Behavior Chart (PBC), aka the XmR Chart. According to Roger, "Using a PBC allows you to focus on what is important and avoid chasing shadows." Read how you can use the XmR chart in your BPM practice.

Mark McGregor suggests that during times of crisis, processes become more critical, so don''t look elsewhere for solutions. He offers four particular activities to carry out tn your process portfolio. Read his Article for timely and useful advice for overcoming the crisis anxiety and remaining productive.

Paul exhorts readers to think beyond the idea that AI is nothing more than Robotics Process Automation. "AI is a call to think big - to imagine new futures and new industries - to imagine transformed business processes." Read his Column to learn why he thinks this is so.

To solve the challenges of data-clogged processes, functional silos, and trustworthy business intelligence, follow Ron''s suggestions. As Ron explains in his Column this month, to address these problems you need a concept model, a whole new foundation based on business knowledge.

Ron Ross defines what a concept model is, and suggests that to appreciate the need for a concept model, you must appreciate that business communication is often replete with ambiguity." If you''ve never been burned by miscommunication, then you''ll never really appreciate the need for a concept model." But, as Ron says, of course we''ve all been victimized in that respect. Read his advice on how to avoid ambiguity that could lead to miscommunication.

Ron Ross asks readers to "Think of the challenge of miscommunication as essentially needing to redesign concepts to get everyone on the same page - that is, to create shared understanding." He proposes applying a concept model. Get a quick introduction to the industry-wide motivation for concept models in Ron''s column this month.

Holly Lyke Ho-Gland addresses what has become an issue that most all of us confront - how to transition to working remotely. One key piece of advice has been to establish a routine. However, process management offers much more than a routine to fall back on. Read about some other things that processes can provide to facilitate and enhance your BPM efforts.

Effectiveness is a key measure of the impact and value of an organization''s process management team. Overall, organizations may be satisfied with their business process management (BPM) programs. Given that continuous improvement is the name of the process management game, there is still plenty of room for growth. Which leads to the question: What factors drive program effectiveness and what levers can teams pull for improvement? Read Holly''s Column for some insight into this question.

Recent research revealed that "'customer-centric'' organizations are 38% more likely to report greater profitability than those that are not." Andrew Spanyi provides the key actions necessary to take advantage of customer experience to drive performance improvement.

Andrew Spanyi, a business process consultant and training manager, explores the impact that the expanding assortment of digital tools is likely to have on process practitioners. In this Article, Andrew defines what he believes to be the skills that process professionals must develop if they are to take their rightful place in the digital business environment of the future.

Lewis Robinson also has some suggestions for facing the challenges of working from home. Here are Lewis'' tips for working remotely, which he feels should help you and your employees to overcome them.

Getting and keeping your company in great shape might seem daunting, but it doesn''t have to be. Lewis Robinson reminds readers that, business goals aren''t reached overnight and suggests 6 ways to help get your company performing at its best.

Mark McGregor, a frequent contributor to these pages, says that after years of playing the poor relation to other technology trends, the process market is once again a hot topic. Read why he thinks so in this Article.

Paul recently came across several articles regarding changes being made to business school curricula to better prepare MBA students for today''s business environment. The articles addressed some specific changes to the programs but none of them talked about changing the fundamental content and none of them addressed the need for including BPM topics. In this Column Paul asks Why Not?

Enterprise Architecture methodologies include the modeling of Capabilities. However, Keith suggests, it is not always clear what a Capability is, how to use it, and how it relates to other model elements such as Business Processes and Value Streams. Keith offers a brief analysis of how to approach Capabilities, explaining their fundamental connection with Human Processes.

Building Business Capability, Las Vegas Nevada, October 19-23.2020. NOTE: VIRTUAL

IRMUK, London, England, Enterprise Architecture and Business Process Management Conference, October 26-29, 2020. NOTE: VIRTUAL

• BPTA Professional Certificate Program
  • ES Consuling, Riyadh, Saudi Arabia, November 22, 2020
• BPTA Introduction to Business Process Modeling
  • Qualisoft, Oslo, Norway, September 21-24, 2020
  • ES Consulting, ALKhobar, Saudi Arabia, October 18-19, 2020