Targeted Probe and Educate Hospice Update & PEPPER Reports
(90-minute webinar – recording also available)
Thursday, March 5, 2020
9:00 AM Hawaiian 11:00 AM Alaskan
12:00 PM Pacific 1:00 PM Mountain
2:00 PM Central 3:00 PM Eastern
Reduce claim denials and appeals with the Targeted Probe and Educate process and ensure your hospice is confident and equipped to handle a Medicare review.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
• Define the Targeted Probe and Educate (TPE) process
• List the current edits being used in targeting hospices across the nation
• Avoid the top five denial reasons for TPE and understand the documentation requirements
• Outline the targets that are calculated on the PEPPER reports
• Detail the targets and PEPPER report data used to evaluate a hospice’s performance
• Master the requirements for successfully submitting medical records for review
WEBINAR DETAILS
Medicare scrutiny is a long and winding road. While billing the Medicare benefit and receiving payment is relatively easy, there is always review risk. Improve the process by understanding TPE and how to outline a response for a medical review at any level. Examining PEPPER reports and other data analysis will help ensure the agency’s risk from medical review is limited. Avoiding denials is crucial. Don’t get caught assuming everything is in order. Gain the knowledge necessary to ensure your hospice creates accurate documentation and is ready for a successful review.
WHO SHOULD ATTEND?
This informative session is designed for clinical field staff, quality assurance personnel, operations staff, and the revenue cycle team.
TAKE-AWAY TOOLKIT
• Checklist for submitting charts for TPE review
• Interactive quiz
Register Here
Recruiting & Retaining Millennials, Gen Z & Nexters
(90-minute webinar – recording also available)
Thursday, March 19, 2020
9:00 AM Hawaiian 11:00 AM Alaskan
12:00 PM Pacific 1:00 PM Mountain
2:00 PM Central 3:00 PM Eastern
Learn how to manage your agency’s online appearance and effectively interview, hire, onboard, and coach a new generation of employees for top performance.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
• Evaluate your agency’s online presence
• Spruce up your agency’s first impression on the web
• Use the latest sources for recruiting the next super stars
• Maximize the onboarding process
• Revamp the office environment
• Coach and reward your team
WEBINAR DETAILS
Some remember when newspaper ads, headhunters, rolodexes, and telephones were used to find the perfect employee. Times change, and so should your organization. Today’s candidates have never seen a rolodex or newspaper ad. It’s imperative to “go digital” and fully understand social media and its place in a hiring strategy. Your agency’s success depends on letting go of “doing things the way you’ve always done them” and embracing new opportunities.
Adding in new interviewing techniques, managing styles, and benefits requirements are valuable changes, but watch out! Similar to HR and the healthcare industry, social media is full of compliance landmines and legalities. This seminar explores the myriad of pitfalls in today’s recruiting environment and provides a guide of digital tools and how to use them to your advantage. Onboarding and coaching techniques, “new” benefits desired by applicants, and a compliance framework will also be covered.
WHO SHOULD ATTEND?
This informative session is perfect for human resource professionals, clinic managers, hiring personnel, recruitment specialists, and anyone wanting to better understand Millennials, Generation Z, and Nexters.
TAKE-AWAY TOOLKIT
• Sample online ads for key positions
• Sample screening questions
• Cheat sheet of key social media and recruiting sites
• Sample onboarding schedule and letter
• Sample performance objectives
• Sample of “new” benefits required by today’s employee
• Interactive quiz
Register Here
Create & Maintain a Compliant Marketing Strategy
(90-minute webinar – recording also available)
Thursday, March 12, 2020
9:00 AM Hawaiian 11:00 AM Alaskan
12:00 PM Pacific 1:00 PM Mountain
2:00 PM Central 3:00 PM Eastern
Is your marketing strategy cutting edge and compliant? Learn how to develop a creative and profitable tool for your agency’s success.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
• Articulate the major marketing fraud and abuse laws
• Understand how these laws implicate marketing strategies
• Identify common noncompliant marketing practices
• Avoid compliance risks when working with facilities
• Prevent compliance issues with marketing bonuses, medical director relationships, leases, and other agreements
• Develop a strategy for responding to competitors’ noncompliant tactics
WEBINAR DETAILS
Changing demographics mean there are more patients than ever, yet hospice and home care agencies are chasing after fewer referrals, because of increased competition. Providers feel significant pressure to identify and develop effective marketing strategies. This can produce the appearance of success in terms of increased referrals and revenues, but overall can lead to greater compliance risks.
There are numerous compliance risks in marketing and relationships with referral sources. For example, common business marketing ideas – discounts, coupons, rewards to strong referral sources – are illegal under federal law. Marketing strategies must be carefully analyzed to avoid fines, penalties, False Claims Act actions, and criminal prosecutions. Agencies must also understand the applicable fraud and abuse rules that impact compliance efforts. Noncompliance can result in a marketing “success” becoming a source of significant civil penalties and even criminal prosecutions. This webinar will cover common pitfalls and areas of government scrutiny to ensure consistent, compliant marketing.
WHO SHOULD ATTEND?
This informative session is designed for administrators, owners, marketers, marketing managers, and compliance officers.
TAKE-AWAY TOOLKIT
• Interactive quiz
Register Here
How to Develop a Sustainable Remote Patient Monitoring Telehealth Program
(90-minute webinar – recording also available)
Thursday, March 26, 2020
9:00 AM Hawaiian 11:00 AM Alaskan
12:00 PM Pacific 1:00 PM Mountain
2:00 PM Central 3:00 PM Eastern
Are you looking for a competitive advantage that also increases patient and family satisfaction? An RPM program can do just that for your agency by improving overall patient oversight and quality of care.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
• List the critical components of a successful, sustainable remote patient monitoring (RPM) program
• Explain the clinical and operational advantages of using RPM as part of a comprehensive care management program
• Understand the role of RPM as part of value-driven patient care
• Distinguish the types and uses of digital technologies utilized in RPM
• Identify the most appropriate technologies for your organization
• Summarize applicable laws and regulations impacting your program’s design
WEBINAR DETAILS
The evolving opportunities and options available now in the field of remote patient monitoring (RPM) are abundant. In health care settings, successful RPM programs require thoughtful use of people, processes, and technologies. RPM programs extend the reach of the clinician and save time, money, and lives by improving the quality of life for patients and caregivers. Expected benefits of RPM are clinically driven appointments rather than calendar-driven, lower readmission rates, fewer emergency room visits, improved medication adherence and pain monitoring. Video visits can augment in-person visits and provide clinical and social support to families as well as patients. Depression, anxiety, and social determinants of health can be monitored on patient-centric timeframes. This program will include the necessary aspects of establishing or improving your RPM program, a review of the available technologies, and how to select the most appropriate ones.
WHO SHOULD ATTEND?
This informative session is well suited for operations and clinical staff who want to establish or improve existing remote monitoring programs.
TAKE-AWAY TOOLKIT
• Sample policies and procedures
• HIPAA compliance resource links
• Interactive tool for selecting vendors/technology
• Interactive quiz
Register Here
Check Out California Hospice and Palliative Care New Website! www.calhospice.org
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