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Membership Emails

Below is a sample of the emails you can expect to receive when signed up to Call Centre Helper.

This Week on Call Centre Helper
Call Centre Quality Assurance: How to Create an Excellent QA Programme
We discuss how you can optimize your call centre quality assurance (QA) strategy, while also improving motivation, ensuring compliance and enhancing your quality key performance indicator (KPI).
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How to Calculate Contact Centre Spin
We investigate the mysterious metric of contact centre spin and explain why it can be such a headache for contact centre planners.
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Complete Our Survey to Benchmark Your Contact Centre and More
Do you want to benchmark your contact centre against others and be in with a chance of winning a Dyson Cool AM06 Desk Fan worth up to ?250?
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Upcoming Webinars
Webinar: What Does a Super-Agent Look Like?
Thu 3rd Sep 2020
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Webinar: The Top 10 Employee Engagement Ideas
Thu 10th Sep 2020
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Latest Insights
9 Excel Hacks for Spreadsheet-Based Workforce Planning
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8 Pro Tips for Remote Working
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31 Empathy Statements to Improve Your Customer Service Today
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Contact Centre AI: The Promise, the Reality and the Future
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Latest Resources
A Guide to Headsets for the Call Centre'
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eBook: The Best Cloud Software for Contact Centers
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Whitepaper: Customer Experience Insights from the Pandemic
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Latest News
Poly Give a Presentation on Exceeding Customer Experience Expectations
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Vonage Expands Collaboration with Microsoft
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HyreCar Unify Their Contact Centre Solutions
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Upcoming Events
3 Sep - What does the next-generation WFM look like for you? The Agent Experience webinar - (Virtual)
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9 Sep - Customer Engagement Transformation Exchange - (Virtual)
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10 Sep - Evolution of Contact Center Planning – Excel vs. WFM Tool and What to Choose - (Virtual)
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14 Sep - Customer Experience Professional Masterclass and Exam Preparation Workshop – UK - (Virtual)
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