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Membership Emails
Below is a sample of the emails you can expect to receive when signed up to Catchpoint.
Thanks for signing up for a free trial of Catchpoint! Do you have a few minutes today or tomorrow for a brief call? During that time, I’ll explain our free trial process, find out what you
hope to accomplish, and activate your account.
Thanks,
Zach
Zach Neill
Business Development Representative
Catchpoint
3 Copley Place, 7th Floor
Boston, MA 02116
zneill@catchpoint.com
phone: 646-741-2195
-
If you'd like me to stop sending you emails, please
click here
Hi there,
I’m reaching out one last time regarding your free trial request because I believe we can offer measurable value to your organization. If you are no longer
interested it would be great to understand why.
To reiterate, Catchpoint helps monitor and measure the performance of websites, networks, applications and connections by using Synthetic and Real-User
testing data to find and fix problems before your customers are impacted.
If your organization decides to evaluate DevOps, site reliability or performance/digital experience monitoring solutions in the future, please reach out
to me and I'll grant you priority placement in a private demo.
Thanks,
Zach
Zach Neill
Business Development Representative
Catchpoint
3 Copley Place, 7th Floor
Boston, MA 02116
zneill@catchpoint.com
phone: 646-741-2195
-
Hi there,
Are you still interested in setting up a free trial? We would just need to schedule a few minutes to set everything up.
Best,
Zach
Zach Neill
Business Development Representative
Catchpoint
3 Copley Place, 7th Floor
Boston, MA 02116
zneill@catchpoint.com
phone: 646-741-2195
-
If you'd like me to stop sending you emails, please
click
here
On Mon, Sep 9, 2019 at 1:11 pm, Zach Neill wrote:
Hi there,
Thank you for your interest in Catchpoint.
Would you have some time this week to talk about opening your trial account?
I look forward to connecting.
Cheers,
Zach
Zach Neill
Business Development Representative
Catchpoint
3 Copley Place, 7th Floor
Boston, MA 02116
zneill@catchpoint.com
phone: 646-741-2195
-
If you'd like me to stop sending you emails, please
click
here
On Thu, Sep 5, 2019 at 6:02 am, Zach Neill wrote:
Hi there,
Thanks for signing up for a free trial of Catchpoint! Do you have a few minutes today or tomorrow for a brief call? During that time, I’ll explain our free trial process, find out what you
hope to accomplish, and activate your account.
Thanks,
Zach
Zach Neill
Business Development Representative
Catchpoint
3 Copley Place, 7th Floor
Boston, MA 02116
zneill@catchpoint.com
phone: 646-741-2195
-
If you'd like me to stop sending you emails, please
click
here
Hi there,
Thank you for your interest in Catchpoint.
Would you have some time this week to talk about opening your trial account?
I look forward to connecting.
Cheers,
Zach
Zach Neill
Business Development Representative
Catchpoint
3 Copley Place, 7th Floor
Boston, MA 02116
zneill@catchpoint.com
phone: 646-741-2195
-
If you'd like me to stop sending you emails, please
click
here
On Thu, Sep 5, 2019 at 6:02 am, Zach Neill wrote:
Hi there,
Thanks for signing up for a free trial of Catchpoint! Do you have a few minutes today or tomorrow for a brief call? During that time, I’ll explain our free trial process, find out what you
hope to accomplish, and activate your account.
Thanks,
Zach
Zach Neill
Business Development Representative
Catchpoint
3 Copley Place, 7th Floor
Boston, MA 02116
zneill@catchpoint.com
phone: 646-741-2195
-
If you'd like me to stop sending you emails, please
click
here
Gartner released its first Market Guide for Digital Experience Monitoring. Here's what you need to know.
The number of points of failure due to shifting application and services boundaries necessitate new approaches to monitoring
- Gartner Market Guide for Digital Experience Monitoring
Hi there,
Gartner's Market Guide to Digital Experience Monitoring (DEM) examines IT landscape amid growing competition between digital businesses over end user experiences. But capturing performance data within hybrid infrastructures from the perspective requires modern IT solutions.
Catchpoint is thrilled to be included as a representative vendor in Gartner's first DEM market guide. This industry recognition confirms our view that APM tools require DEM to move from code-level analysis to customer and employee experiences. DEM offers customer-centric solutions that:
Shifts from code to customers with SLA & SLO focus
Detects points of failure along your entire digital delivery chain
Implements cross-domain strategy with best-of-breed solutions
Before finalizing next year's IT budget, download a free copy of Gartner's Market Guide to better understand drivers changing today's IT landscape.
Download Market Guide
Catchpoint, 150 West 30th Street, Suite 3, New York, New York 10001, United States
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Gartner released its first Market Guide for Digital Experience Monitoring. Here's what you need to know.
The number of points of failure due to shifting application and services boundaries necessitate new approaches to monitoring
- Gartner Market Guide for Digital Experience Monitoring
Hi there,
On-call teams know all to well that legacy IT systems cannot provide end-to-end visibility into end user experience. They also know that updating tech stack requires more than adopting digital components from external providers. Instead, as Gartner reports, an entirely new strategy for monitoring end user digital experience is required.
Gartner's Market Guide to Digital Experience Monitoring (DEM) captures this change landscape, while identifying DEM as a distinct IT market. Catchpoint is excited to be included as a representative vendor in the first DEM market guide. This recognition confirms our view that APM alone is insufficient for monitoring digital experiences. Instead, DEM vendors offer customer-centric solutions that:
Shifts from code to customers with SLA & SLO focus
Detects points of failure along your entire digital delivery chain
Implements cross-domain strategy with best-of-breed solutions
Before finalizing next year's IT budget, download a free copy of Gartner's Market Guide to better understand drivers changing today's IT landscape.
Download Market Guide
Catchpoint, 150 West 30th Street, Suite 3, New York, New York 10001, United States
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Take a deep dive into Tuesday's AWS DDoS Attack in our latest blog post
Hi there,
On Tuesday Catchpoint detected a pattern of DNS failures and latencies among AWS users in major metropolitan areas including Boston, San Francisco, and Chicago. Upon further analysis, our team determined the issue was specific to AWS S3, and we alerted our customers five hours before AWS detected the issue.
In our latest blog post, learn how Catchpoint was able to identify and inform customers thanks to the monitoring capabilities of Network Insights.
Even with digital security protocols, firewalls, and advanced authentication measures, cyber attacks are inevitable. However, what the AWS DDoS attack revealed, is that you can mitigate the impact of these attacks with a proactive monitoring strategy.
Learn more about proactive monitoring in our new post
Catchpoint, 150 West 30th Street, Suite 3, New York, New York 10001, United States
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The AWS DDoS attack proves that you can't afford to ignore DNS protection any longer
Hi there,
Last week AWS experienced a DDoS attack that disrupted service for Amazon S3 users for nearly eight hours. DNS attacks pose a significant threat to service providers, with the IDC 2019 Global DNS Threat Report putting the average cost per DNS attack at approximately $1.27 million.
The lesson here: you can't afford to ignore DNS.
In Anatomy of a DDoS Attack, our new on-demand webinar, we demonstrate ways you can mitigate the impact of DNS attacks through proactive monitoring. In this 15 minute presentation, you'll learn:
How monitoring for reachability reduces MTTD when it comes to DNS
Why synthetic tests are the cornerstone of a proactive monitoring strategy
What measures you should put in place to mitigate impact of future attacks
Speakers
Nith Mehta VP Technical Services
Craig Lowell
Product Marketing Manger
Watch Anatomy of a DDoS Attack Now
Catchpoint, 150 West 30th Street, Suite 3, New York, New York 10001, United States
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Legacy DNS presents a growing threat to enterprise organizations as cyber attacks continue to increase.
Hi there,
DNS intersects and informs each and every digital experience. That's why it is one of the most popular targets for attacks. Following a year of high-profile attacks, on-going market consolidation, and increased user expectations, many organizations are taking steps to address the security risks posed by legacy DNS.
DNS attacks are inevitable, but you can implement measures for reducing the MTTD and MTTR following an incident. Below are highlights from our recent post on mitigating the impact of DNS attacks with a proactive monitoring strategy.
Detect Network Latency
Find out why synthetic monitoring can alert you to a possible DDoS attack before malicious bot traffic floods your network.
Read more
Avoid DNS Hijacking
DNS Experience proactively monitors DNS resolver to identify servers vulnerable for attack so they can be taken offline and repaired.
Read more
Eliminate single points of failure
Ensuring site reachability requires architecting for resiliency to weather a possible DNS outage.
Read more
Read more about proactive DNS monitoring
Catchpoint, 150 West 30th Street, Suite 3, New York, New York 10001, United States
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While downtime may have a big financial impact on a business, what is often left out of discussions is the human impact.
Hi there,
The pressure on to satisfy user expectations is taking a toll on DevOps, SREs, SysAdmins, NOCs, and HelpDesk teams. Demand for new releases mean rapid deployments, which, in turn, increase the likelihood for errors. In fact, human error was the primary cause for downtime in 2018.
The effect of downtime on brand reputation can be serious, but even worse are he long-term effects of burnout and turnover across your on-call team. Outages will happen, but to reduce MTTR when service disruptions occur requires shifting practices from reactive fire fighting toward proactive alerting.
Splunk + VictorOps and Catchpoint co-authored an ebook with tips to align your monitoring strategy and incident response. These practices will help detect and resolve performance issues before users are impacted helping make on-call suck less.
From Reactive to Proactive: 6 Ways to Transform Your
Monitoring Strategy and Incident Response
Get the eBook
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Receiving a boatload of garbage (a.k.a. false positive) is the least useful solution. In fact, it’s often worse than receiving no data.
View in browser
Hi there,
If ensuring your company is delivering the best customer experience is one of your top priorities, you need visibility from the right tools, and you need more data and results but more importantly, you need accurate data.
Data integrity at risk when start monitoring from shared, multi-homed, or lower-tier carrier connections. Read Catchpoint's latest blog post for a deep dive into the four components that contribute to accurate monitoring results including:
Quality of monitoring locations
Scalable monitoring architecture
Proper hardware provisioning and utilization
Quality of engineering, QA, and support
Read the Blog Post
Hope you'll give it a read,
Peter Murray
Catchpoint, 150 West 30th Street, Suite 3, New York, New York 10001, United States
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Google Chrome is starting to test page performance based on historical latencies making network performance more important than ever.
Hi there, Chrome announced this week that it would start identifying page load times based on historical latencies in an effort "to determine which provides the most value to our users." This move has sparked online debate, but one thing is clear: it's more important than ever to monitor network performance.
In our recent post learn how to manage external network performance with a suite of monitoring capabilities including:
DNS Monitoring Detect performance issues with managed DNS providers to ensure reachability
Traceroute Monitoring Visualize data from every hop in your path to pinpoint a performance issue's root cause
BGP Monitoring Propagate scalable and secure routes to optimize page load times
Endpoint Monitoring Capture telemetry from end user devices to provide end-to-end visibility
Learn more about monitoring network performance in our post
Enjoy! Peter Murray | Campaign Marketing Manager | Catchpoint
Catchpoint, 150 West 30th Street, Suite 3, New York, New York 10001, United States
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With Chrome ranking page speeds it's more important than ever to ensure optimal network conditions.
Hi there, Chrome announced this week that it would start identifying page load times based on historical latencies in an effort "to determine which provides the most value to our users." This move has sparked online debate, but one thing is clear: it's more important than ever to monitor network performance.
In our latest blog post we're examining how BGP monitoring can optimize network management. Learn why BGP monitoring ensures:
Reachability BGP carries reachability information between edge routers and routes including VPN, IPv6, and Multicast.
Stability Routing policies ensure network stability to enable scalability and security.
Security Performance monitoring reduces securities threats including BGP Leaks and Hijackings preventing end user disruptions.
Learn more about monitoring network performance in our post
Enjoy! Peter Murray | Marketing Campaign Manager | Catchpoint
Catchpoint, 150 West 30th Street, Suite 3, New York, New York 10001, United States
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You've planned, tested, and implemented your performance monitors for Black Friday, but here are 6 tips to reduce MTTR in case of issues.
Hi there,
E-commerce holiday sales are projected to increase 14 to 18% compared to 2018, and with a shortened 2019 shopping season customers are getting a jump start on Black Friday.
Downtime and outages will occur this holiday weekend, but what matters most is your response to performance issues. In Last Minute Monitoring Tweaks for Black Friday learn six tips to reduce mean time to resolution (MTTR) should performance issues occur this Black Friday:
When to increase test frequencies
How to simplify multi-step transactions
How to pinpoint page specific issues
Where to add tracepoints for customized metrics
What to do if back-end problems occur
How to fine-tune critical alerts
Watch On-Demand Webinar
These tips will serve you and your monitoring team well in what is sure to be another record-breaking e-commerce holiday shopping season.
Good luck this weekend! Peter Murray | Marketing Campaign Manager | Catchpoint
Catchpoint, 150 West 30th Street, Suite 3, New York, New York 10001, United States
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Learn new ways to proactively monitor external networks with DNS, BGP, Traceroute and Endpoint monitoring in our latest ebook.
Hi there,
Managing performance of networks you don't control can be frustrating. When service providers you rely on for critical components experience outages and downtime, the quality of services offered to your customers suffers. Simply put: SLA credits can't restore credibility.
That's why you need to proactively monitor application and network performance.
In our new ebook, Monitoring Network Protocols, learn why Network Insights, our suite of DNS, BGP, Traceroute, and Endpoint capabilities, forms the foundation of a modern proactive monitoring strategy. More specifically, this ebook covers:
Monitoring route health with Ping and Traceroute tests
Maintaining connectivity with TCP tests
Mitigating the impact of DNS attacks with smart alerts
Monitoring Network Protocols
Get the eBook
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Don't miss our annual recap of the year in monitoring to see what stories made our top 9 stories of 2019
How Summer 2019 Nearly Broke the Internet
It's safe to say that 2019 was the year of the outage. From a tiny ISP issue in Pennsylvania cascading into an event that brought down huge chunks of the web in June, to Facebook and Instagram’s inability to load photographs in July, high-profile outages across the summer reminded us all that the internet is fragile and must be proactively monitored.
Gartner Releases First-Ever DEM Market Guide
Gartner released its first-ever Market Guide for Digital Experience Monitoring (DEM), with Catchpoint recognized as a representative vendor. The industry recognition highlights the value DEM solutions bring to enterprises looking to advance user experiences. If 2019 marked a turning point away from traditional APM, then 2020 is on track to be the year of DEM.
Outages in China Reveal Global Presence of Chinese ISPs
Following several high-profile outages in China this year, many were surprised to discover the number of sites beyond the infamous "Great Firewall" that had been impacted. Indeed, the outages revealed the worldwide presence and growing importance of Chinese ISPs, like China Telecom, who control an expanding infrastructure beyond China's political borders. While it's too soon to tell what this expansion entails, it's clear that monitoring service providers in and around China will become increasingly important in the near future.
APM vendors can't stick the landing with cloud-only synthetics
The Game of Thrones finale wasn't the only over-hyped event to disappoint in 2019. APM vendors spent the last year (or more) marketing cloud-only synthetic as the future of digital experience monitoring. However, this "modern" approach to synthetics left customers and analysts unimpressed, which, ironically, has led to a resurgence in synthetic monitoring among enterprise organizations that shows no signs of slowing down in 2020.
Read our post for more monitoring stories from 2019
Catchpoint, 150 West 30th Street, Suite 3, New York, New York 10001, United States
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We're bringing you the top 50 service level agreement (SLA) resources to read to improve your SLAs in 2020
Hi there,
Looking to improve SLA management in the new year? Then look no further!
In our latest post, we've assembled the best resources, guides, and in-depth articles from industry leaders to bring you 50 Service Level Agreement (SLA) Resources to read in 2020. Topics covered in this post include:
SLA Best Practices
Internal and External SLAs
Common SLA Metrics
SLAs for Cloud Services
SLA Monitoring and Reporting
Get started by reading our latest post
Cheers, Peter Murray | Marketing Campaign Manager | Catchpoint
Catchpoint, 150 West 30th Street, Suite 3, New York, New York 10001, United States
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Hi there,
As organizations look to set their IT agendas for 2021, including where and how employees should be empowered to work, the digital workplace is set to change yet again. We'll be bringing together industry experts for our latest virtual event, Remote CTRL, showcasing research to help IT professionals navigate this new digital workspace.
Join us for Remote CTRL: A virtual event for IT pros next Thursday at 11 AM EST. You''ll learn ways to manage a distributed IT workforce and make critical decisions that support digital employee experiences.
See you there!
Elena Mendis
Manager of Field Marketing and Events | Catchpoint
Platform
Free Trial
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Blog
Catchpoint 150 West 30th Street Suite 3 New York New York 10001 United States
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Industry experts weigh in to share what performance tests you should run in 2021 at our next webinar.
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Hi there,
If the news of Google offering a Core Web Vitals overlay in Chrome browsers made you think it''s time to update your webpage performance tests and metrics, you''re not alone!
Join us Thursday, January 14th at 2 PM ET for a panel on web optimization testing. Patrick Meenan, founder of WebPageTest.org and Catchpoint Engineering Fellow, Tyler Ofria, Manager of Solution Engineering at ChinaCache, and several performance experts from Catchpoint will share seven web optimizations tests you should be running in 2021.
The session will conclude with a Q&A. Can''t make the live broadcast? Register anyway and we''ll send you the presentation recording and slides!
Cheers, Peter Murray | Campaign Manager | Catchpoint
Platform
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Case Studies
Blog
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Hi there,
You're invited to Remote CTRL, a virtual event for IT pros for a deep dive on how to navigate the digital workplace. There's no better way to learn and prepare for the future than by engaging with your peers.
You won't want to miss these talks:
Digital Workplace Best Practices: Forrester, David Johnson
Panel: Adapting to a Remote Workforce: Speakers from Facebook, VMWare, Estee Lauder, and AWS
Managing IT During Times of Remote Work: Catchpoint, Zach Henderson
The shift to remote work and skyrocketing usage of SaaS has changed how IT teams see and manage their employees'' digital experiences. Remote CTRL is a virtual event bringing the IT community together to talk about how to better manage distributed teams and create more productive digital workforce.
See you there!
Elena Mendis
Manager of Field Marketing and Events | Catchpoint
Platform
Free Trial
Demos
Case Studies
Blog
Catchpoint 150 West 30th Street Suite 3 New York New York 10001 United States
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Hi there,
Catchpoint is excited to host Remote CTRL, a virtual event exploring how to adapt IT to a remote workforce. We'll explore trends in Employee Experience Monitoring, hear from a panel of experts on how their employees are managing in a remote environment, and take a deep dive into Catchpoint's newly released Employee Experience Solution so you can give your distributed workforce a technology experience that matches their expectations.
We're also giving away Remote CTRL event swag packs! Don't miss out and register today!
See you there!
Elena Mendis
Manager of Field Marketing and Events | Catchpoint
Platform
Free Trial
Demos
Case Studies
Blog
Catchpoint 150 West 30th Street Suite 3 New York New York 10001 United States
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There's always a lesson to be learned from failure so find out what we learned from four recent outages.
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Hi there,
Over the last month we've witnessed some of the largest names in SaaS and Internet Service Providers experience outages that have disrupted end users around the world. There are specific lessons to be learned from each failure, but the overall takeaway is the same: endpoint monitoring is an essential element in managing remote employee experience.
Below we've rounded up four lessons learned from recent outages over the last month to explain why you must monitor from your remote employee's perspective to prevent digital workplace disruptions.
CenturyLink / Level 3 Outage Impacts Global Network
This outage had it all: CDN, DNS, BGP, ISPs, and more all played a role in this network outage. The lesson here: ensure end-to-end visibility along your entire service delivery chain! Read more.
Google Services Go Down for the Fourth Time
G-Suite's reliability was cause for concern for many in September as remote workers experienced service disruptions. The lesson here: accurate baseline performance testing is critical for detecting anomalies before end users are impacted. Read more.
Rare Microsoft Office 365 Outage
Issues with the Azure Active Directory (Azure AD) caused Teams, SharePoint, Outlook, and PowerPoint to be unavailable for users around the world. The lesson here: continuous performance testing for global users before, during, and after roll-out is key. Read more.
Slowness is the New Downtime at Slack
Slack users were bogged down with availability and performance issues on Monday that added for some 15 seconds to page load times. The lesson here: testing from multiple geolocations is crucial when providing services to a global user base. Read more.
Cheers,
Peter Murray
Marketing Campaign Manager @ Catchpoint
Platform
Free Trial
Demos
Case Studies
Blog
Catchpoint 150 West 30th Street Suite 3 New York New York 10001 United States
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Get your complimentary copy of Forrester's new wave report on End User Experience Management!
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Hi there,
Companies equipped with End User Experience Management (EUEM) solutions are leveraging powerful insights to improve employee digital experiences according to Forrester.
In their new wave report, Forrester provides insights and best practices for navigating the growing EUEM marketplace covering topics such as:
Who are the significant solution providers within this market
How do providers stacks up against Forrester''s evaluation criteria
What you should consider when selecting an EUEM provider
We're thrilled Catchpoint has been recognized by Forrester for its end user experience management solution. Make sure to get your free copy today!
Cheers,
Peter Murray
Marketing Campaign Manager @ Catchpoint
Platform
Free Trial
Demos
Case Studies
Blog
Catchpoint 150 West 30th Street Suite 3 New York New York 10001 United States
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Learn to get the most from your SaaS applications like Salesforce with proactive performance monitoring!
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4 reasons Salesforce goes down and how to prevent it
In the post-pandemic workforce improving SaaS performance management is a mission-critical.
Learn four common causes for Salesforce performance problems and ways to prevent them from impacting your remote workforce and business revenue.
Best,
Peter Murray
Marketing Campaign Manager | Catchpoint
Platform
Free Trial
Demos
Case Studies
Blog
Catchpoint 150 West 30th Street Suite 3 New York New York 10001 United States
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Take the guess work out of your CDN monitoring strategy by watching our new cache hit miss ratio tutorial.
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Hi there,
Let's admit it: working with cache hit miss ratio isn't easy. But just because something is difficult doesn't mean it's not worthwhile. Don't worry, we're here to help! Check out the video below to learn three ways of using your cache hit miss ratio to monitor CDN service providers.
By the way, we're going to cover this topic atnext week's session on CDN performancefeaturing speakers from eBay, AccuWeather, and Walmart. You won't want to miss it!
Best,
Peter Murray
Marketing Campaign Manager @ Catchpoint
Platform
Free Trial
Demos
Case Studies
Blog
Catchpoint 150 West 30th Street Suite 3 New York New York 10001 United States
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