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Not just another email about the COVID-19 response...

Instead of sharing a sample of what''s new this week at City Hive, the team and I felt that it was imperative to compile a list of best practices and to ensure that everyone is as prepared as they can be for these unusual times and the inevitable uptick in deliveries and online orders.

The City Hive team is here to help you in any way we can, to make sure that we overcome any challenge together, while we wait to get back to normalcy.

Please see below for a few key features that we are supporting to make sure that your store can stay on top of this unfortunate reality.

-Dr. Roi Kliper

Update Your Delivery Settings

If you need help adjusting your delivery settings, hit the button below. 

Communication is Key

Communicate, communicate, communicate. If you''ve checked your inbox over the past couple days, no doubt you''ve received dozens of emails from companies updating you on their response to COVID-19 (kind of like this one). This allows you to communicate to your customers that you are still open during this difficult time and gives them the best way to receive their orders while staying healthy.

Enable Postmates Integration

Introducing Curbside Pickup

Let us help you with Social 

P.S. - A quick note about City Hive''s Response to the coronavirus...

I wanted to give a quick update regarding how City Hive is handling the Coronavirus response. At the moment, it has not disrupted our operations in anyway and we don''t see it impacting them in the near future. However, we are prepared for any eventuality and will keep you updated if we are affected in terms of reduced availability of our support team, longer wait times, or office closings. Please feel free to reach out if you have any questions.

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Settling in and checking in

While sales continued to grow this week, it seems that (almost) everyone is finding ways to handle this new situation, and what seemed ridiculous last week was just another day in the office for our merchant partners this week.

As we all settle in to this new normal (at least temporarily), it''s critical to keep an eye on the horizon as new challenges and new opportunities to make your store even better present themselves. Progress doesn''t stop at City Hive, even during times of uncertainty.

Orders are still breaking records, as are number of new customers and returning customer rates. Now is the time to focus on serving your communities in the best way you can. We focused our efforts this week in supporting the consumers on one side and the operators in the store on the other. We believe that this in turn will result in creating invaluable customer loyalty for our partnering merchants.

Below are a few new features and recommendations that should help you use our platform to keep your self safe while providing the best experience possible for your employees and customers.

Please feel free to reach out with questions, thoughts and suggestions.

Dr. Roi Kliper

P.S. We created a new group on Facebook for any beer, wine or spirit retailer to join to have the most up-to-date news, tips & tricks, and discussions regarding the industry. Click the button below to join.

Your Customers Are Calling, Pick Up

With people practicing social distancing, phone orders have received a renewed focus. Our phone order feature has been around for a few months now, but it''s worth revisiting during this period of time where it certainly shines.

Whether the customer has already shopped with you or is calling for the first time; we''ve streamlined the process even more and you can now easily create orders right in the Orders screen of the Merchant Dashboard. Pickup, Delivery, even shipping, all available for you and your customers. Click the "plus" button in the top right hand corner to give it a try. 

Check Twice, Accept Once

Putting some focus on the "pickers", we developed a new feature this week that gives you an extra chance to confirm that you''ve got everything you need before accepting a new order. While it might seem like another button to click, trust us it will save you and your staff precious time by reducing order edits, customer calls and everything around that headache. 

Don''t worry we''ve all been there, you hit accept too quickly or a customer has just called for a substitution. We''re here to help. Just click on the "need help with this order" link in the order details page. It''s the quickest way to get our support team to process the change. 

Delivery Just Got Even More Powerful

We heard from many of you that the increase in deliveries is great, but sometimes it needs to be tamed. Now, you can create a limit for the number of scheduled deliveries that can be placed during a certain window of time. Contact us today to set it up. Off-course the best way to handle this eruption of business is answering demand but if you feel you need to put some controls in place we''re here to help.

Bonus - For those of you handling unprecedented loads of deliveries,  we''ve just enabled our new DoorDash integration to give you another delivery partner to add to your arsenal of tackling these challenging times.

They Want To Hear From You

As the saying goes, "no rest for the weary". This is especially true today,  for liquor store owners. You''re seeing tons of new customers flow into your store, but it''s critical that you nurture those relationships to create long lasting loyal customers that last long after this crisis is over.

With City Hive''s built-in engagement platform, you can do it all from your Merchant Dashboard. Using our email and push notification channels you can communicate directly and effectively. With our cash back and referral programs, loyalty is a breeze.Don''t let the big guys steal them back, they''re your customers, protect them.

The Curb Has Never Looked This Good

Last week, the team created the ability to offer curbside pickup. This week, they''ve made it even better with our new mini-app made available for your valuable curbside customers.

Gone is need to call the store, your curbside customers can now simply click a button to let you know that they''ve arrived. There''s even space for you to communicate a short message to your customers, to thank them for choosing contactless service.

An update from us on how we''re doing...

The team is working remotely, scattered across the globe, staying healthy and vigilant. The beauty of our work and the platform we built is that a physical office is the least important thing to do our jobs. We''re holding weekly virtual happy hours to keep connected, and to create a little bit of a bright light during these dark times. We''ve began the hiring process to bring on more support staff to help with the increased volume of requests. 

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