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6/24/2020

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Below is a sample of the emails you can expect to receive when signed up to DATAMARK.

The Benefits of On-shore Outso...
Why Outsourced Call Centers Ar...
5 Ways Digital Mailroom Servic...
How AI and BPO Go Hand in Hand...
Does Outsourcing Improve Custo...

Companies across every industry look to outsourcing to fill gaps in their services, enhance their business processes, and to cut costs. However, many business leaders don't realize that there are options for outsourcing closer to home - on-shore outsourcing.

While offshoring certain tasks can be a great option for many companies there are plenty of advantages to choosing on-shore outsourcing. What is it exactly? It's when a company contracts other firms based in the same country. There are two approaches to on-shore outsourcing: on-site and near-site; both can offer big results for any organization.

Are you curious if on-shore outsourcing could be the right fit for your company? Here are just a few of the advantages of this approach:

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1. Operating Costs in the U.S. Are Shrinking

America was hit hard by the 2008 recession and the cost to operate locally dropped. The shift reduced the profit of moving offshore considerably.

2. Operating Costs Overseas Are Rising

Globalization increased the costs of doing business in developing countries, shrinking profit margins even more.

3. Customer Experiences is a Business Focus

Increased consumer expectations and the elimination of cultural and language barriers often means keeping operations onshore, or at the very least, nearshore.

4. Businesses and People are Winning

Economists say offshoring did not damage the U.S. economy to the degree the public perceived, nor was job loss a major issue, yet bringing jobs home remains a boon and raises sentiment among American workers.

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1. Greater Efficiency

Efficiency gains ensure faster processing and lower costs, which ultimately translate into happier customers and greater profit.

2. Enhanced Accuracy

Even though manual entry is sometimes essential, it''s far more error-prone than automation. Some studies show up to 90% of Excel spreadsheets have errors as a result, but automation has the potential to eliminate these issues, saving time and money.

3. Improved Security

With the right digital mailroom solutions in place, sensitive details stay locked down tight.

4. Better Focus

By outsourcing, you not only ensure your documents are being managed efficiently and securely but gain the freedom to focus exclusively on the real drivers of your business.

5. More Visibility and Control

Going digital makes measuring success simple, so key stakeholders have the information necessary to make data-driven decisions.

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The conversation around AI and how it can be successfully utilized to improve business processes has been going on for some time. While some may believe that AI is meant to replace certain business process outsourcing (BPO) functions, there's actually good reason to look at combining the two to achieve optimal success.

AI has many facets and the one that fits best with BPO functions is machine learning. This function can give systems the ability to automatically learn and improve from experience without needing to be programmed and can identify patterns that would take a human longer to recognize.

How does this branch of AI tie into better BPO functions? Top BPO providers have already been implementing machine learning into their own services and giving companies across all industries the means to benefit from machine learning within their BPO projects.

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Language and cultural barriers can frustrate customers. DATAMARK addresses this in many ways, such as through developing contact centers in multiple locations and bringing bilingual representatives on board.
Unprepared representatives irritate customers and result in unnecessary repeat contacts.
Businesses can lose control and oversight of what the third-party contact center is doing. DATAMARK has the systems in place to create a great experience every time, which is a big reason why we love sharing the data with you.

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