In early August,? we discovered suspicious activity in a three-week old copy of our primary database. We immediately investigated and found that an unidentified attacker accessed the database. This is something we take very seriously and we want to be transparent about what happened and how we're handling this.
An unauthorized third party accessed a three-week old copy of our database containing data from July 9, 2020 and before.
The documents themselves were not accessed by this unauthorized third party.
What information was involved?
The data accessed includes July 9, 2020 (and older) login information and contacts. Passwords were not stored in plain text, but rather are protected using a form of one-way encryption ( called 'salting and hashing').
What we are doing
As soon as we discovered the incident, we immediately took steps to secure our systems and prevent further access. We enhanced security around documents, document data encryption, and more.
Our infrastructure has already been upgraded in a way that prevents this type of access from happening in the future.
We are currently working with outside infrastructure and security firms on future enhancements and upgrades, including moving towards SOC 2 compliance.
?We're still working out the details but rest assured this is our top priority and we're going to continue making significant security and infrastructure updates.
What you can do
Docsketch has already notified every affected person with a valid email address, but if you have specific questions about this you can contact us by replying to this notice.?
A sincere apology
We're truly sorry about this. I-and the entire Docsketch team-appreciate the trust you put in us. This isn't something we take lightly and we appreciate your patience as we work through this unfortunate incident.?
Moving forward, we''ll continue working hard and making significant investments on security and our infrastructure.
If you have any questions or concerns about anything that I've mentioned, please reply back to this email.
|Docsketch 12042 SE Sunnyside RD Portland, Oregon 97015 United States