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Hi Luke,

Here at eG Innovations, we rely on Microsoft Office 365 for our day-to-day operations. With teams on nearly every continent, it's essential for collaboration and productivity. When O365 is slow, our users get affected and that just does not work for us.

We're sure you can relate to our frustration when, a few weeks ago, we experienced the effects of the SharePoint Online slowness. We checked the Microsoft status portal and the dashboard showed everything was up and running normally. But using our O365 monitoring tool, eG Enterprise, what we found told an entirely different story.

Read this blog to learn how eG Enterprise detected the root cause of the slowness when even Microsoft couldn't.

• No more calling up Microsoft support to verify and lodge an issue.
• No more surfing the various Microsoft communities online to look for status updates and fixes.

Find out how you can set up automated and proactive monitoring of your Office 365 services that will alert you to not just downtime, but performance slowdowns and put you back in control.

Regards,
Ryan Spencer
eG Innovations, Inc

Hi Luke,

Application code issues are one of the biggest reasons for performance degradation in production applications. These include bugs in the code constructs like long waits, poor iterations, inefficient code algorithms, unhandled exceptions, bad choice of data structures, etc. Developers and application teams are dealing with these code issues day in and day out.

So, how do you catch these issues quickly before they impact the business services?

Read this blog and find out how to:

• Use distributed transaction tracing to identify the exact line of code causing transaction slowdowns
• Get deep-dive insight into the JVM stack trace for thread execution analysis

Regards,
Ryan Spencer
eG Innovations, Inc.

Dear Luke,

Your job as an IT professional is hard. Given the many servers to patch, configurations to manage, and applications to maintain, it's not easy. When a user calls in complaining 'My application is slow!', what do you and where do you start troubleshooting?

At eG Innovations, we have built the most efficient and easy-to-use IT performance monitoring software - eG ENTERPRISE - just for you.

• Native support to monitor your heterogeneous infrastructure
• Single-pane-of-glass visibility of all your IT applications and infrastructure
• Actionable insights to identify the root cause of problems
• Intelligent analytics to find and fix performance issues: slow apps, network downtime, virtualization problems, capacity issues, config changes, code errors, slow queries, hardware faults, and so on.

Supported platforms and technologies include: VMware, Citrix, SAP, Microsoft, Java, .NET, Nutanix, Cisco, AWS, Azure, and more.

We know you always wanted to become an IT performance hero. Now, with eG Enterprise by your side, you surely can!

Regards,
Ryan Spencer
eG Innovations, Inc.

Hi Luke,

IT performance monitoring has long been known to be a wicked problem - it is highly social in nature (monitoring ''silos''), it has numerous stakeholders (each with different opinions) and is inextricably interconnected within the IT organization, technologies and processes.

But while wicked problems are never really ''solved'', they are worth addressing. Effective monitoring has the unique ability to help break down walls. To establish real organizational transparency and trust. In fact, an effective monitoring program is fundamental to any continuous improvement effort.

• Monitoring will never be ''solved,'' focus on continuous improvement
• The heart of all monitoring problems lies outside the organization, not in the technology
• Effective monitoring must be an ongoing team sport

Above all, monitoring is a PEOPLE issue. Download this eBook to take a look at the wicked nature of IT performance monitoring and see a few examples of how organizations can apply techniques for solving wicked problems in an IT performance monitoring context.

Regards,
Ryan Spencer
eG Innovations, Inc.

Hi Luke,

Are you using Microsoft SCOM for IT performance monitoring?

While SCOM provides visibility into Microsoft platforms, the biggest challenge comes in a heterogeneous environment when there are many non-Microsoft components to monitor: Citrix, SAP, VMware, Oracle, Java, Nutanix, etc. Using multiple third-party SCOM management packs from different vendors makes it difficult to get centralized visibility of your end-to-end IT environment.

Watch this webinar and learn how to easily extend SCOM's monitoring capabilities to non-Microsoft environments and make SCOM your one-stop shop solution. Get tips and best practices to:

• Simplify monitoring with SCOM using a single, universal management pack approach
• Visualize end-to-end IT infrastructure topology map in SCOM
• Create custom dashboards for different stakeholders using SCOM
• Generate historical reports to optimize and right-size your infrastructure

Regards,
Ryan Spencer
eG Innovations, Inc

Hi Luke,

One of the most challenging tasks for a Citrix administrator is when a user calls in complaining of a Citrix problem: logon is slow, session is getting disconnected, application launch is slow, session itself is slow, etc. So, how does a Citrix admin go about solving these issues?

Watch this webinar by George Spiers, Citrix CTP and EUC Architect, who shares his real-world experience to help you learn the art of Citrix troubleshooting.

You will find out how to:

• Methodically go about finding the scope, magnitude of impact, and source of the problem
• Troubleshoot common Citrix problems like slow logons, slow app/desktop launch, disconnecting sessions, frozen sessions, etc.
• Investigate issues in the supporting infrastructure (network, AD, virtualization, etc.)
• Optimize the Citrix environment for maximum performance

Regards,
Ryan Spencer
eG Innovations

Hi Luke,

Slow logon is one of the most common user complaints faced by Citrix admins. When logon is slow, it affects the end-user experience and business productivity. The biggest question every Citrix admin has is: "How do I make Citrix logons faster?"

Watch this webinar in which Citrix expert, George Spiers, will share best practices based on his real-world experience to optimize your Citrix infrastructure to make logons up to 75% faster.

• Understand what factors are involved in Citrix login processing
• Learn optimization techniques to make logon faster including profile management and image optimization
• Learn how to improve logon times using new Citrix technologies such as App Layering and WEM
• Pick up tips, tricks and tools to proactively detect logon slowdowns

Regards,
Ryan Spencer
eG Innovations

Hi Luke,

Application code issues are one of the biggest reasons for performance degradation in production applications. These include bugs in the code constructs like long waits, poor iterations, inefficient code algorithms, unhandled exceptions, bad choice of data structures, etc. Developers and application teams are dealing with these code issues day in and day out.

So, how do you catch these issues quickly before they impact the business services?

Read this blog and find out how to:

• Use distributed transaction tracing to identify the exact line of code causing transaction slowdowns
• Get deep-dive insight into the JVM stack trace for thread execution analysis

Regards,
Ryan Spencer
eG Innovations, Inc.

Hi Luke,

You are already using monitoring tools for your virtual server environment and are probably wondering, "How different is VDI? Can I use the same tools I am using for monitoring hypervisors for my virtual desktop infrastructure (VDI)?"

Read this blog and understand the unique requirements of VMware Horizon View VDI monitoring. You will learn why monitoring just the CPU, memory and disk utilization from a hypervisor and VM perspective is not sufficient to track VDI session-level performance.

Your VDI monitoring tool should answer these questions:

• Is user logon slow? Which step of the logon process is causing slowness?
• Is desktop/application launch time slow? Why?
• Which application in a VDI session is causing resource spikes?
• Are the Connection Server, RDS Hosts, UEM server, Identity Manager, Composer, etc. performing as expected?
• Is there any resource contention at the hypervisor?

Regards,
Ryan Spencer
eG Innovations

Hi Luke,

Ensuring exceptional user experience is critical in all VDI deployments. Even a minor glitch in the infrastructure can degrade user experience and affect business productivity. When slowness is detected, it is always a challenge for VDI admins to resolve problems quickly.

eG Enterprise is an end-to-end VDI performance management solution purpose-built for VMware Horizon environments. Going beyond VMware vRealize Operations Manager, eG Enterprise provides unified and correlated visibility of the Horizon environment and the supporting infrastructure.

• Track all aspects of VDI user experience - from user login to application launch
• Monitor the performance of every VDI session (PCoIP, Blast, RDP)
• Auto-baseline the infrastructure for proactive problem management
• Pinpoint the root cause of performance bottlenecks automatically
• Plan for capacity and right-size the VDI environment for maximum ROI

Regards,
Ryan Spencer
eG Innovations

Hi Luke,

Are you using multiple tools for monitoring your IT infrastructure? It's never easy to toggle between different consoles and dashboards for performance analysis and diagnostics. For years, IT managers have been seeking a single-pane-of-glass tool that can help them monitor and manage all aspects of their IT infrastructure - from desktops to servers, hardware to application code, and networks to storage.

Read this white paper and learn how a single-pane-of-glass monitoring solution can simplify performance management. Debunk myths and uncover truths:

• Can a single-pane-of-glass monitoring solution replace all the tools you are using today?
• What are the typical characteristics of such a solution, and what are its pros and cons?
• How difficult is it to implement a single-pane-of-glass tool?

Regards,
Ryan Spencer
eG Innovations

Hi Luke,

Monitoring tool sprawl is quite common on IT teams. Are you also using a bunch of tools for monitoring your IT environment? While each tool you use has its own functions, a siloed monitoring strategy will NOT help you get to the source of your problems fast.

.	.
	Duplicate alerts from multiple tools
	Considerable time and effort needed to make sense of data
	No correlated insight
	No root cause analytics

Read this white paper by Larry Dragich where he outlines why troubleshooting application performance problems need a converged strategy for monitoring: one where application performance and infrastructure performance are brought together with the help of correlative intelligence. This help provide a single source of truth for root cause troubleshooting.

"Organizations need a monitoring solution that will collect, assimilate, and correlate all the events in the application and infrastructure environment, and allow for easy troubleshooting. Understanding the dependencies between the application and underlying infrastructure is imperative for root cause diagnosis."   Larry Dragich  APM Expert and Technical Consultant

Regards,
Ryan Spencer
eG Innovations

Hi Luke,

Microsoft SharePoint is one of the most business-critical services in enterprise IT. When SharePoint access is slow, it will directly impact business productivity and user experience.

Common problems affecting SharePoint performance include slow web pages, high content growth, database connectivity failures, authentication issues, and so on. SharePoint administrators need to be able to track these issues, resolve them fast and prevent them from happening again.

To do this, monitoring SharePoint performance is a must. By tracking key performance indicators, admins will be able to identify anomalous trends and potential problems.

Read this blog to find out the key metrics to monitor in your SharePoint environment.
Teaser: these include SharePoint user experience, farm health, sites and site collections, web apps, web parts, databases, and more.

Regards,
Ryan Spencer
eG Innovations, Inc

Dear Luke

User experience is top of mind for IT executives in today's application-centric world. Monitoring resource usage levels is not enough any longer. In today's digital era, organizations must take a holistic perspective of user experience.

Watch this webinar to learn about eG Enterprise v7, the complete user experience monitoring solution for any type of business application including digital workspaces (Citrix, VMware Horizon), web applications, enterprise apps (SharePoint, SAP, etc.), or SaaS applications.

What you will learn in this webinar

Regards,
Ryan Spencer
eG Innovations

Hi Luke,

Are you using multiple tools for monitoring your IT infrastructure? It's never easy to toggle between different consoles and dashboards for performance analysis and diagnostics. For years, IT managers have been seeking a single-pane-of-glass tool that can help them monitor and manage all aspects of their IT infrastructure - from desktops to servers, hardware to application code, and networks to storage.

Read this white paper and learn how a single-pane-of-glass monitoring solution can simplify performance management. Debunk myths and uncover truths:

• Can a single-pane-of-glass monitoring solution replace all the tools you are using today?
• What are the typical characteristics of such a solution, and what are its pros and cons?
• How difficult is it to implement a single-pane-of-glass tool?

Regards,
Ryan Spencer
eG Innovations

Hi Luke,

Almost all workloads these days run on virtualized infrastructures, and VMware vSphere is a popular choice for the virtualization platform. For peak performance and high availability of your key business services, it is essential for you to monitor and manage the performance of your VMware virtualization environment.

Your virtual machines may under-perform due to issues like high balloon memory, high CPU wait and CPU ready time, datastore capacity issues, large and old VM snapshots eating up storage, high VM disk IOPS, and so on. To have a handle on your virtual environment, you need to monitor the vital performance metrics of your VMware VMs, hypervisors and supporting hardware.

Read this blog to learn about the top 10 VMware KPIs that every VMware admin must track and monitor and become a virtualization hero.

Regards,
Ryan Spencer
eG Innovations