Below is a sample of the emails you can expect to receive when signed up to Engage Customer.
Hi?Daniel,
Now that the dust is settling on the major changes forced on UK contact centres, what difference has this made to how businesses will deliver the customer experience?
The 2020 UK Customer Experience Decision-Makers' Guide is based on hundreds of surveys with UK businesses, and thousands of interviews with British consumers.
The report will show customer experience and contact centre professionals:
Findings are reported by vertical market and business size, so you can directly compare your CX initiatives with other organisations like yours.
The 20-question online survey is entirely confidential and takes an average of 12 minutes to complete.
Survey participants will exclusively be sent the full report in August, before the launch.
To take part in the survey, please click here.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title:?Learn How Tesco Ireland is Driving Change to Deliver for Today's Customer
Date:?8th July 2020?
Time:?12PM BST
Click here to register today.
Discover the key retail customer needs in 2020, and what brands need to do to be successful today and into the future as InMoment shares the key trends for 2020 and beyond.
InMoment has carried out extensive research in the retail sector, analysing over 2 million customer comments in order to better understand what shoppers are currently seeking in their retail experiences-and what brands can do to capture those desires and achieve meaningful success today.
Learn from Tesco Ireland on how they are supporting their customers, constantly adapting to customer needs and developing their strategy in order to deliver against changing expectations and deliver measurable ROI from CX.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
It is predicted that the current situation is likely to create a significant and lasting impact on consumers' financial health. Banking brands like Virgin Money have a responsibility to support their customer's diverse and fast changing needs, and prepare them for the new financial climate.
Join us for this case study webinar as we discover how Virgin Money?is shaping and transforming the new times ahead and is helping their customers navigate this difficult time to ensure a brighter future.
Webinar title:?How Virgin Money UK listen and respond to rapidly changing customer needs in the age of Coronavirus
Date: 21st May 2020??
Time:?12PM BST
Click here to register today.
Virgin Money uses their digital customer community to quickly learn what their customers need and how their behaviours change as they adapt to new environments. Equipped with a regular stream of deep insights across a range of sources, instant customer feedback and the human stories behind the data, Virgin Money is able to tailor offers to their customers' needs and, through ongoing conversations, plan for the future.
Join this webinar to find out how to:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title: Digital First: Why early adopters will thrive in the current climate
Date:?29th September 2020?
Time:?12PM BST
Click here to register today.
Many of us have become accustomed to working remotely and travelling less over the past few months, but as the UK starts to open up, we take a look at some of the lessons learnt and strategies deployed by one of the hardest hit industries, travel and transport,?as they attempt to get people moving again.
Join Steven Hughes, Senior Social Media Advisor at London North Eastern Railway (LNER),?Dave Sayers, Director of Travel, Transport & Hospitality at?Microsoft and Jack Fox, Travel & Transport Sector Lead at Orlo as they reflect on how their industry has been affected and offer the benefit of their experience to other sectors as they try to regain consumer confidence.
Discover:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
If you have a chatbot or virtual agent on your roadmap, need to upgrade a poor performing self-service tool or are curious about successful use cases, join us for a behind-the-scenes look at this technology.
Webinar title:?Tips for Deploying AI Chatbots & Virtual Agents
Date: 4th June 2020??
Time:?12PM BST
Click here to register today.
Advancements in chatbot, virtual agent and conversational AI technologies have made them a go-to solution for providing easy-to-use and cost-effective customer support on digital channels.
Customers are becoming more comfortable with using self-service options and appreciate being able to get help instantly at any time of the day or night. Companies benefit from reducing demand on contact centre agents and improving their customer experience.
Through a series of live demonstrations, we'll explore:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title: A Fireside Chat with Ex-Walt Disney World''s Dennis Snow: Assessing Maturity for CX Greatness?
Date:?15th October 2020?
Time:?12PM BST
Click here to register today.
Join us for a fireside chat with customer experience luminary, Dennis Snow. With expertise honed over 20 years as a leader with the Walt Disney World Company, Dennis will help you rethink and reimagine how to deliver and sustain exceptional CX at your organisation.
By attending, you''ll learn how to build a model for distinguished CX with a measured approach to the new normal, and make customer experience your organisation''s competitive advantage.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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Hi Daniel, Complete the 3-Part Webinar Miniseries and Answer Survey Questions for a Chance to Win a $300 Amazon Gift Card! After adjusting to times of extreme change brought about by the pandemic, CX leaders must now navigate their way forward with the ability to be prepared for whatever comes next. A new business flexibility, Agile CX, must be an integral part of operations to lead in our new reality. Join our webinar miniseries from June 23 to 25, 4:00pm to 5:00pm British Time. Industry experts Omer Minkara, VP & Principal Analyst of Aberdeen, Melissa O' Brien, Research VP of HFS Research, and Chris Bauserman, VP, Segment and Product Marketing of NICE inContact will provide an overview of Agile CX. You will learn:
Register now! Twenty registrants who attend the 3 webinars live and answer all poll questions will win a $300 Amazon Gift Card.? Enjoy! The Engage Webinars team 
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?UnsubscribeHi?Daniel,
I hope you''re well and keeping safe.
I wanted to touch base with you about the Engage Awards, as we''ve recently extended the entry deadline until 23:59 on 7th September.
The Engage Awards programme celebrates excellence within customer and employee engagement, and the entry process takes place entirely online using our entry platform.
Categories are broken down into the following (you can also find out more about each category here):?
Innovation, Technology and Integration
Customer Experience
Employee Experience
Workforce and Workplace Transformation
Wondering what to do next? We recommend registering your account for free on our entry platform - here you can browse the entry questions and find out more about each category.?
Thanks?Daniel and we hope to have you enter. If you have any questions regarding your entry, please don''t hesitate to get in touch and I''ll be happy to help. I''ll be your contact throughout the entry process.
Kind regards,
Katie
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Daniel, we wanted to let you know that Monday marks just five weeks until the Engage Awards entry deadline.
The great news is that, with just six short entry questions to answer, five weeks still gives you plenty of time to submit your story into the only awards programme celebrating excellence in both customer and employee engagement.?
? ??
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The Engage Awards team
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?UnsubscribeHi?Daniel,
Don''t miss tomorrow''s webinar:
Webinar title: Missguided Case Study: Empowering fashionistas to self-serve with a Virtual Assistant
Date:?22nd September 2020?
Time: 12PM BST
Click here to register today.
Leading fashion retailer, Missguided, introduced its virtual assistant?in 2018 to make the user experience more intuitive and reduce the amount of contacts in their contact centre.
Scott Barker, Head of Customer Service,?will share their journey and results, including:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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You are receiving this email as you have subscribed in the past to receive information about our events, conferences and media. If you wish to update your email preferences or unsubscribe, please click the link below:
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You are receiving this email as you have subscribed in the past to receive information about our events, conferences and media. If you wish to update your email preferences or unsubscribe, please click the link below:
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UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title:?Mobile-First Customer Care: Many Channels, One Device
Date:?2nd September 2020?
Time:?2PM BST
Click here to register today.
Customers have a mobile-first mindset. They expect to be able to use their smartphones to access all channels: voice, chat, video, among others. And they expect contact centres to keep up with them.
Discover why it's more critical than ever that contact centres deliver digital-first communication - and why seamless movement across channels is key to customer satisfaction. Join NICE inContact expert, Gregg Widdowson, and Natalie Calvert, founder of CX High Performance for this live webinar.
What you can expect:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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Don''t forget to complete your Engage Awards entries this week, Daniel, as the online entry platform closes at 23:59 on 7th September. ? Concerned that Monday evening is coming around quickly and doesn''t give you much time to enter? Don''t worry, there are just six entry questions, so you still have plenty of time to put your story forward. We know that your team have gone above and beyond lately, so don''t miss out on your chance to provide them with some well-deserved recognition.? ? ?
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The Engage Awards team
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You are receiving this email as you have subscribed in the past to receive information about our events, conferences and media. If you wish to update your email preferences or unsubscribe, please click the link below:
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title:?Mobile-First Customer Care: Many Channels, One Device
Date:?2nd September 2020?
Time:?2PM BST
Click here to register today.
Customers have a mobile-first mindset. They expect to be able to use their smartphones to access all channels: voice, chat, video, among others. And they expect contact centres to keep up with them.
Discover why it's more critical than ever that contact centres deliver digital-first communication - and why seamless movement across channels is key to customer satisfaction. Join NICE inContact expert, Gregg Widdowson, and Natalie Calvert, founder of CX High Performance for this live webinar.
What you can expect:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you're well and looking forward to the weekend.
Please excuse me for reaching out. We've organised two exciting 60 minute virtual roundtable think tanks - one on the 8th and the other on the 22nd September for a small number of senior contact centre professionals to discuss how to "Build Your Business Around Your Customers".
We're really keen to involve your organisation. These are designed specifically for industry leaders such as yourself, and I'm confident you would enjoy taking part and that the session would provide some really valuable knowledge and insight during these extremely rapidly changing times.
The virtual roundtable?will focus on how digital CX is a top priority for businesses. Connect to today's customers, go digital and be ready for tomorrow.
I'm looking to finalise the last couple of remaining places and was hoping you may be available and would like to join us?
In order to take part, you must:
If you're interested in taking part please do let me know.
Thanks Daniel and I look forward to hearing from you.
Warmest regards,
Steve
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UnsubscribeHi?Daniel,
I hope you''re well.
This is your last chance to register for next week''s webinar:
Webinar title:?Research Results Revealed: How UK Businesses are Using AI to Improve CX
Date:?16th June 2020?
Time:?12PM BST
Click here to register today.
From exclusive research carried out earlier this year, Odigo found that:
Join this webinar to discover the full list of findings whilst also learning?everything that you need to know about how others are implementing new technologies to enhance the CX.?
Even better? The full survey report will also be shared with those who've registered after the webinar.
Don''t forget to?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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Daniel - there is no denying that it''s been a whirlwind of a few months adapting to an entirely new way of life. So, we''ve created exclusive new categories for you to recognise your hard work in supporting colleagues and customers during Covid-19.
We know you''re exceptionally busy during this time, which is why we''ve designed an entry process that really is as simple as it gets - with short answers to just six entry questions being all that''s needed, it''s easy to fit sharing your story into your already hectic schedule. ? You can see exactly what you need to do to claim your 20% entry discount below, as well as our array of new categories. So, what''s stopping you starting the process today?
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The Engage Awards team
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You are receiving this email as you have subscribed in the past to receive information about our events, conferences and media. If you wish to update your email preferences or unsubscribe, please click the link below:
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?UnsubscribeHi?Daniel,
I hope you''re well.
Don't miss our exclusive webinar, where we'll?unveil the headline results from a UK survey of senior enterprise decision makers about how UK businesses are using AI to improve CX.
Webinar title:?Research Results Revealed: How UK Businesses are Using AI to Improve CX
Date:?16th June 2020?
Time:?12PM BST
Click here to register today.
UK business executives are aware they do not have the artificial intelligence (AI) skills and knowledge to drive the customer experience (CX) that their organisations want to achieve. This is a key finding from independent research conducted by Davies Hickman Partners on behalf of Odigo.
While UK business executives are increasingly interested in investing in AI (AI uses machines that learn from experience whilst emulating human thinking and actions), with over 80% thinking AI would add value now and in the future, 4 in 5 respondents also recognise that there is a lack of knowledge in their organisations when it comes to understanding different AI technologies.
The full survey report will be shared with those who've registered after the webinar.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
Don''t miss your chance to register for this week''s webinar, where we''ll delve deep into how to enable effective Remote Working, Enterprise Collaboration & Engagement at this unprecedented time.
Join us as we extend this conversation with experts who participated in the The Raconteur's Connected Business Report.
Webinar title:?What does a Connected Business need, right now??
Date:?14th May 2020??
Time:?12PM BST
Click here to register today.
We will lift-the-lid on how you can:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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Daniel - time is running out to claim 20% off all entries into the Engage Awards, with the offer ending on 29th May. ? The great thing about the offer is that all you need to do is submit your entries by the end of the month - you can then go back and edit your entries right up until the 13th July entry deadline. ? The entry process?also takes place entirely online, meaning there''s absolutely nothing stopping you sharing your success stories relating to engaging your colleagues and customers. ? You can see exactly what you need to do to claim your 20% entry discount below, as well as our array of categories. So, what''s stopping you starting the process today?
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The Engage Awards team
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You are receiving this email as you have subscribed in the past to receive information about our events, conferences and media. If you wish to update your email preferences or unsubscribe, please click the link below:
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?UnsubscribeHi?Daniel,
Don''t miss this week''s webinar:
Webinar title: The multiple use cases for AI in the changed world of remote working. How contact centres are being reinvented.
Date:?16th September 2020?
Time: 12PM BST
Click here to register today.
Anticipating mixed location workforces, a digital first agenda and reprioritised customers expectations, contact centres continue to evolve during the current period of rapid change triggered by the pandemic.
The unexpected switch to remote working has delivered benefits and challenges in equal measure. The need for contactless engagement has resulted in widespread acceleration of digital infrastructure and alternatives to live assistance. A recessionary tightening of headcount continues to question how employees are best supported and how to optimise their value.?AI is central to the challenge of migrating contact centre behaviour in these use cases.
Join us to hear Martin Hill-Wilson and Vonage''s Lyndon Myall discuss a wide range of AI powered examples that are now driving this phase of contact centre transformation.
During this webinar, we''ll discuss
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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You are receiving this email as you have subscribed in the past to receive information about our events, conferences and media. If you wish to update your email preferences or unsubscribe, please click the link below:
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title: The multiple use cases for AI in the changed world of remote working. How contact centres are being reinvented.
Date:?16th September 2020?
Time: 12PM BST
Click here to register today.
Anticipating mixed location workforces, a digital first agenda and reprioritised customers expectations, contact centres continue to evolve during the current period of rapid change triggered by the pandemic.
The unexpected switch to remote working has delivered benefits and challenges in equal measure. The need for contactless engagement has resulted in widespread acceleration of digital infrastructure and alternatives to live assistance. A recessionary tightening of headcount continues to question how employees are best supported and how to optimise their value.?AI is central to the challenge of migrating contact centre behaviour in these use cases.
Join us to hear Martin Hill-Wilson and Vonage''s Lyndon Myall discuss a wide range of AI powered examples that are now driving this phase of contact centre transformation.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title:?Social Media Management: Lessons Learned from the Ultimate Crisis
Date:?21st July 2020?
Time:?12PM BST
Click here to register today.
Covid-19 has, and continues to, rock organisations and the way they engage with their audiences to their core. While for some, the pandemic and its fall out has required them to pivot and test their well laid crisis management plans in earnest, others have found their digital engagement strategies wanting.
Join David Bailey, Head of Communications, National Enabling Programmes and Social Media & Digital Engagement Strategic SME, National Police Chief's Council (NPCC), David Reid, Architect/Technical Specialist, Business Applications, Microsoft and Richard Shilton, Head of Customer Success, Orlo, as they outline how to plan for the unexpected and continue to engage and serve your audience on digital channels, whatever comes your way.
Discover:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
I wanted to touch base with you about the Engage Awards, as the deadline of 13th July is creeping up on us.
However, don''t worry, you still have time as we''ve designed an entry form consisting of just six simple questions.
The Engage Awards programme celebrates excellence within customer and employee engagement, and the entry process takes place entirely online using our entry platform.
Categories are broken down into the following (you can also find out more about each category here):?
Innovation, Technology and Integration
Customer Experience
Employee Experience
Workforce and Workplace Transformation
Wondering what to do next? We recommend registering your account for free on our entry platform - here you can browse the entry questions and find out more about each category.
Thanks?Daniel and we hope to have you enter. If you have any questions regarding your entry, please don''t hesitate to get in touch and I''ll be happy to help. I''ll be your contact throughout the entry process.
Kind regards,
Katie
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?UnsubscribeHi?Daniel,
I hope you''re well.
Don't miss our exclusive webinar, where we'll?unveil the headline results from a UK survey of senior enterprise decision makers about how UK businesses are using AI to improve CX.
Webinar title:?Research Results Revealed: How UK Businesses are Using AI to Improve CX
Date:?16th June 2020?
Time:?12PM BST
Click here to register today.
UK business executives are aware they do not have the artificial intelligence (AI) skills and knowledge to drive the customer experience (CX) that their organisations want to achieve. This is a key finding from independent research conducted by Davies Hickman Partners on behalf of Odigo.
While UK business executives are increasingly interested in investing in AI (AI uses machines that learn from experience whilst emulating human thinking and actions), with over 80% thinking AI would add value now and in the future, 4 in 5 respondents also recognise that there is a lack of knowledge in their organisations when it comes to understanding different AI technologies.
The full survey report will be shared with those who've registered after the webinar.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
Uncertainty impacting business activities is the top concern keeping contact centre leaders up at night. So, don''t miss this exclusive webinar where we''ll provide five building blocks to ensure business continuity in the contact centre amid uncertainty.?
Webinar title:?Five Building Blocks to Ensure Business Continuity in the Contact Centre Amid Business Uncertainty
Date: 23rd?June 2020??
Time: 4PM BST
Click here to register today.
Many firms have already experienced the effects of business uncertainty and have tried to adapt to the best of their abilities. Compared to their less equipped peers, savvy contact centre leaders have weathered the operational impact of these uncertain times more easily. That's because they've already established business continuity plans that have helped them rapidly adapt to the new ways of doing business, including remote work and sudden changes in customer demand. ?
Join this webinar to learn:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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Update your preferences
?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title: Missguided Case Study: Empowering fashionistas to self-serve with a Virtual Assistant
Date:?22nd September 2020?
Time: 12PM BST
Click here to register today.
Leading fashion retailer, Missguided, introduced its virtual assistant?in 2018 to make the user experience more intuitive and reduce the amount of contacts in their contact centre.
Scott Barker, Head of Customer Service,?will share their journey and results, including:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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After a record breaking number of entries, we are delighted to introduce you to our 2020 Engage Awards finalists. We''d like to take this opportunity to offer an extra congratulations to our 2020 finalists - during such uncertain times, these organisations have truly gone above and beyond to engage their colleagues and customers.
Congratulations again to our finalists! The Engage Awards team
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UnsubscribeHi Daniel,
I hope you''re well.?
The?Virtual Customer Engagement Transformation Conference?is taking place tomorrow and Friday - before registration shuts, don''t forget to claim your FREE TICKET.
You can find full details of the event below and on our website.
You can claim your free ticket by clicking here.
We''re LIVE streaming the entire event from our very own TV Studio, so there''ll be no logging in and out of Zoom - you can watch the event just like you would your favourite television series.
Don''t miss out!
Kind regards,
Steve
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From: Steve Hurst
Sent: 22 September 2020 13:40
To:?Daniel?Smith <@>
Subject: Last chance to claim your free ticket to this week''s LIVE broadcast...
Hi?Daniel,
I hope you''re well.
It''s just two days?until the Virtual Customer Engagement Transformation Conference and the agenda is bursting at the seams with content.
Your?complimentary ticket?to attend the live broadcast on Thursday and Friday of this week is waiting, so don''t miss out on registering your free place today. By attending, you''ll discover how world-class organisations are transforming their customer engagement strategies to suit the demands of the ''new norm''.
The?full agenda is online, but I also wanted to detail below what you can expect from the event:
Thursday 24th September - 10AM-4PM BST
Friday 25th September - 10AM-4PM BST
To register your complimentary ticket to the live event broadcast:?Click here.
Please note: This ticket applies to the live event only - if you don''t attend live and would like to view the on-demand version of the event, you can purchase the on-demand license for just ?99+VAT.?
This ticket is only applicable to end-user guests. If you''re a vendor/service provider, you cannot benefit from a complimentary ticket.
We hope to have you tune in later this week!
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title: The Influence of Mobile Communication on Today''s Omnichannel Customer Experience?
Date:?20th October 2020?
Time:?12PM BST
Click here to register today.
Creating a more connected customer journey is the goal of every brand.?Capturing and keeping customer attention is difficult with so many distractions vying for our time. How do the best brands do it?
For many brands like Starbucks or Amazon, it means adopting a mobile-first strategy. Creating every customer journey with the mobile viewer in mind. The criticality of mobile in today's marketing ecosystem is only increasing, and this webinar will highlight how mobile preferences are being infused into the customer journey to create more relevantand seamless customer experiences across all engagement channels.
We will cover the following topics:
So, join us on October 20th?for this session to secure some practical steps on how you can create a more connected customer journey. Attendees will be able to interact during the session and download content for immediate use!
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
I wanted to check in to remind you that you have a?complimentary ticket to attend the live broadcast of the?Virtual Customer Engagement Transformation Conference?on 24th and 25th September entirely online. By attending, you''ll discover how world-class organisations are transforming their customer experience strategies to suit the demands of the ''new norm''.
My top pick of case studies taking place across the two days are:
Your complimentary virtual pass provides you with access to:
To view the Preview Guide:?Click here.
To register your complimentary ticket to attend the live event broadcast: Click here.
Please note: This ticket applies to the live event only - if you don''t attend live and would like to view the on-demand version of the event, you can purchase the on-demand license for just ?99+VAT.?
This ticket is only applicable to end-user guests. If you''re a vendor/service provider, you cannot benefit from a complimentary ticket.
To register your complimentary ticket to the live event broadcast:?Click here.
We hope to have you tune in!
Kind regards,
Steve
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Hi Daniel, The team at CallMiner would like to invite you to the two most important days you'll experience this summer - the 2020 Customer Engagement Transformation Exchange on the 9th & 10th of September. Attendees will hear informative, actionable thought leadership from industry experts and practitioners on how engagement with customers is rapidly changing through digital transformation, the pandemic, and work-from-home factors and just look at the line-up of experts who are headlining the event: Jeff Gallino, Founder & CTO, CallMiner The agenda is also jam-packed with CX and contact centre practitioners just like you - sharing their war stories and how they've faced and overcome challenges that you may face at your organisation. Featuring a virtual exhibit hall, industry leader sponsors, stimulating breakout sessions and live, interactive exchanges with presenters, attendees and sponsors alike - the event offers all the benefits of an 'in-person' conference - enjoyed from the comfort and convenience of your home or office.
?
Enjoy!
The Engage Webinars team
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?UnsubscribeHi?Daniel,
I hope you''re well.
If you have a chatbot or virtual agent on your roadmap, need to upgrade a poor performing self-service tool or are curious about successful use cases, join us for a behind-the-scenes look at this technology.
Webinar title:?Tips for Deploying AI Chatbots & Virtual Agents
Date: 4th June 2020??
Time:?12PM BST
Click here to register today.
Advancements in chatbot, virtual agent and conversational AI technologies have made them a go-to solution for providing easy-to-use and cost-effective customer support on digital channels.
Customers are becoming more comfortable with using self-service options and appreciate being able to get help instantly at any time of the day or night. Companies benefit from reducing demand on contact centre agents and improving their customer experience.
Through a series of live demonstrations, we'll explore:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well and that you''re having a good week so far.
I wanted to remind you that the 2 for 1 offer on all?Virtual Customer Engagement Transformation Conference?tickets ends this Friday, 14th August.
Presenters taking to the stage on 24th and 25th September include Selfridges,?GVC Holdings, Brighton and Hove Albion FC, LV=, HM Land Registry, Royal Mint, ENGIE, Bionic, LinkedIn, npower, RBS, John Lewis and Partners, Legal & General, Go Ahead, Bupa, Credit Suisse, BT, Twitter, Gartner?and more.
I also wanted to share with you some exciting news relating to the event. We''ll be LIVE streaming the whole two days worth of content on our exclusive Engage Customer TV.?
That means no more logging into Zoom and no more pre-recorded content - we''re bringing you a live streamed, fully interactive conference direct from our very own studio, meaning that you can sit back and watch the event just like you''d watch your favourite television show.?
You can find out more about all of our presenters and view the topic streams in the Preview Guide.?
Actions you need to take to secure 2 for 1 on all tickets: Simply reply to this email to express your interest - but act quickly, the offer ends at 5pm on Friday.
Thanks Daniel and I look forward to hearing from you.
Kind regards,
Jamie
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?UnsubscribeHi?Daniel,
I hope you''re well.
I wanted to let you know that we have some fantastic ticket offers running for the Virtual Customer Engagement Transformation Conference?taking place on 24th and 25th September completely online.
Please reply to this email to let me know if you''d like to take advantage of:
Presenters taking to the stage are all senior individuals responsible for setting out and executing their organisation''s customer engagement strategies. You''ll be witness to case studies from:?Selfridges, Brighton and Hove Albion FC, LV=, HM Land Registry, Royal Mint, ENGIE, Bionic, LinkedIn, npower, RBS, John Lewis and Partners, Legal & General, Go Ahead, Bupa, Credit Suisse, BT, Twitter, Gartner?and more.
In case you hadn''t already seen, we''ll also be LIVE streaming the whole two days worth of content on our exclusive Engage Customer TV.?That means no more logging into Zoom and no more pre-recorded content - we''re bringing you a live streamed, fully interactive conference direct from our very own studio, meaning that you can sit back and watch the event just like you''d watch your favourite television show.?
Please see below for an image that should give you an idea of what to expect next month.
You can find out more about all of our presenters and view the topic streams in the Preview Guide.?
Thanks Daniel and I look forward to hearing from you.
Kind regards,
Jamie
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?UnsubscribeHi?Daniel,
We wanted to provide you with a feast of free?content to brighten up your Friday.
We''ve recently hosted multiple webinars that have each provided unique and exclusive insights regarding how to improve engagement. Today, we''re giving you the chance to watch each of our recent webinars on-demand...
I hope you enjoy the on-demand content.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title:?Social Media Management: Lessons Learned from the Ultimate Crisis
Date:?21st July 2020?
Time:?12PM BST
Click here to register today.
Covid-19 has, and continues to, rock organisations and the way they engage with their audiences to their core. While for some, the pandemic and its fall out has required them to pivot and test their well laid crisis management plans in earnest, others have found their digital engagement strategies wanting.
Join David Bailey, Head of Communications, National Enabling Programmes and Social Media & Digital Engagement Strategic SME, National Police Chief's Council (NPCC), David Reid, Architect/Technical Specialist, Business Applications, Microsoft and Richard Shilton, Head of Customer Success, Orlo, as they outline how to plan for the unexpected and continue to engage and serve your audience on digital channels, whatever comes your way.
Discover:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss this week''s webinar:
Webinar title: Digital First: Why early adopters will thrive in the current climate
Date:?29th September 2020?
Time:?12PM BST
Click here to register today.
Many of us have become accustomed to working remotely and travelling less over the past few months, but as the UK starts to open up, we take a look at some of the lessons learnt and strategies deployed by one of the hardest hit industries, travel and transport,?as they attempt to get people moving again.
Join Steven Hughes, Senior Social Media Advisor at London North Eastern Railway (LNER),?Dave Sayers, Director of Travel, Transport & Hospitality at?Microsoft and Jack Fox, Travel & Transport Sector Lead at Orlo as they reflect on how their industry has been affected and offer the benefit of their experience to other sectors as they try to regain consumer confidence.
Discover:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
Following the launch of The Raconteur's Connected Business Report, one of the most important discussions that business decision makers currently face is how to enable effective Remote Working, Enterprise Collaboration & Customer Experience Engagement.
Join us as we extend this conversation with the experts who participated in the report''s findings and thought leaders within Customer Experience.
Webinar title:?What does a Connected Business need, right now??
Date:?14th May 2020??
Time:?12PM BST
Click here to register today.
We will lift-the-lid on how you can:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title: How to look for AI Use Cases in your business
Date:?30th September 2020?
Time: 12PM BST
Click here to register today.
The research findings published by Gartner, Forrester, and other leading consulting houses, continues to validate the increasing value of data. Our world is changing. Organisations are experiencing tremendous success as a result of new technologies - image and video analysis, natural language processing, recommendation engines able to draw valuable insights from data, etc. However, many companies are still trying to figure out how to get started on their AI journey and how to apply this technology in a manner that will bring value to their organisation. One of the reasons for this is that the technology is just one aspect of a successful AI solution. The second, and more important one, concerns having a proper business case.
During this webinar, we'll describe Objectivity's proven approach, which could help you discover how to look for AI use cases in your own organisation.
Join the webinar to learn:
We'll also share a client case study which showcases how we applied the described approach when working with Leonard Cheshire, an international non-profit organisation.
The webinar is free to attend.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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UnsubscribeHi?Daniel,
I hope you''re well.
I was just checking in to see if you received the below OK?
With the Virtual Customer Engagement Summit taking place in just two weeks, the countdown has officially started!
By registering, you''ll be witness to case studies, panel discussions and live interviews featuring Deliveroo, Google, NHSX, Bose, Cobra Beer, The Football Association, Standard Chartered, TSB, Pizza Hut, Barchester Healthcare, Citizens Advice, TomTom, Octopus Energy, Moto Hospitality, First Direct, Moneysupermarket.com, NBC Universal, Barclays, notonthehighstreet, Volkswagen Group, Oddbox, Hirestreet, The Drug Store, Aviva, British Gas, Tottenham Hotspur F.C., The Economist, UKTV, Co-Op Health, Virgin Money, Monese, Expedia Group, NatWest and more.
Please do register your complimentary place as soon as possible by clicking here.??
We really hope to have you tune in.
Kind regards,
Steve
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From: Steve Hurst
Sent: 10 November 2020 12:12
To:?Daniel?Smith <@>
Subject: Complimentary Summit access: Ft. Deliveroo, Google, Bose, The FA, NBC Universal, Volkswagen and more...
Hi Daniel,
I hope you''re well.
I wanted to get in touch to remind you that you have FREE access to the live stream of the Virtual Customer Engagement Summit, which is being broadcast ''newsroom style'' from our very own studio.?
The event takes place on 1st, 2nd and 3rd December and will focus on the critical role that technology is playing in changing the face of customer engagement within the ''new norm''. There''ll be a mix of panel discussions, live interviews, dynamic networking and a variety of live case studies from leading brands across industry sectors.
To claim your FREE access to the live stream: Click here
If you''re wondering what to expect from our game-changing ''newsroom style studio'', why not take a look at the Twitter case study from our last event?
We''re also delighted have released the agenda for the Summit:
Tuesday 1st December
Wednesday 2nd December
Thursday 3rd December
You can find out more about all of our presenters on the event website.?
Please claim your free access to the live stream by?clicking here.
So, you read it right - if you attend the 'LIVE Virtual Event', you will be provided with a FREE ''Access all Areas'' ticket to the event. If you would like to watch the event again, or the on-demand presentations at your own leisure, there is a 'Pay to View' license cost. Please also note that free tickets are only available to end-user registrants.
Thanks Daniel and we hope to have you join the live stream.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title:?Mobile-First Customer Care: Many Channels, One Device
Date:?2nd September 2020?
Time:?2PM BST
Click here to register today.
Customers have a mobile-first mindset. They expect to be able to use their smartphones to access all channels: voice, chat, video, among others. And they expect contact centres to keep up with them.
Discover why it's more critical than ever that contact centres deliver digital-first communication - and why seamless movement across channels is key to customer satisfaction. Join NICE inContact expert, Gregg Widdowson, and Natalie Calvert, founder of CX High Performance for this live webinar.
What you can expect:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
We''d like to invite you to attend the following webinar:
Webinar title:?How an engaged community and insight synergy help drive Gymshark's growth?
Date:?18th June?2020?
Time:?12PM GMT
Click here to register today.
Don't miss our case study webinar exclusively with Gymshark as they share?how insight and data helps them to stay relevant with their core conditioning community, whilst developing additional revenue streams to grow loyalty and build their following.
Gymshark is a fitness apparel & accessories brand, manufacturer and online retailer, supported by millions of highly engaged social media followers and customers in over 130 countries. Gymshark has grown from a screen printing operation in a garage, into one of the fastest growing and most recognisable brands in fitness.
A direct line to the customer and data driven strategy is key to keep up with ever changing expectations in the industry.
Join this webinar to learn:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Following the news that the entry deadline has been extended to 7th September, are you looking at entering the 2020 Engage Awards and wondering how to shape your answers to each of the six entry questions to maximise your chance of success? Then join our exclusive webinar with last year's most successful entrants and?double-winners?Sky, who are excited to share with you the secrets to their success.
Webinar title:?Sky Case Study: How We Became the Most Successful Entrants in the 2019 Engage Awards
Date:?22nd July 2020?
Time:?12PM BST
Click here to register today.
The 2019 Engage Awards evening saw a special night of celebration for Sky as they took home two trophies for both the 'Best BusinessTransformation Strategy' and 'Best Engagement in Consumer Retail' categories.
Just a few of the judges' comments about their two submissions included:
So, we hope you agree there is no one better to learn from when it comes to putting together a winning entry. Join us on 22nd?July to hear:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
Don''t miss next week''s webinar:
Webinar title:?Five Building Blocks to Ensure Business Continuity in the Contact Centre Amid Business Uncertainty
Date: 23rd?June 2020??
Time: 4PM BST
Click here to register today.
Many firms have already experienced the effects of business uncertainty and have tried to adapt to the best of their abilities. Compared to their less equipped peers, savvy contact centre leaders have weathered the operational impact of these uncertain times more easily. That's because they've already established business continuity plans that have helped them rapidly adapt to the new ways of doing business, including remote work and sudden changes in customer demand. ?
Join this webinar to learn:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Following the news that the entry deadline has been extended to 7th September, are you looking at entering the 2020 Engage Awards and wondering how to shape your answers to each of the six entry questions to maximise your chance of success? Then join our exclusive webinar with last year's most successful entrants and?double-winners?Sky, who are excited to share with you the secrets to their success.
Webinar title:?Sky Case Study: How We Became the Most Successful Entrants in the 2019 Engage Awards
Date:?22nd July 2020?
Time:?12PM BST
Click here to register today.
The 2019 Engage Awards evening saw a special night of celebration for Sky as they took home two trophies for both the 'Best BusinessTransformation Strategy' and 'Best Engagement in Consumer Retail' categories.
Just a few of the judges' comments about their two submissions included:
So, we hope you agree there is no one better to learn from when it comes to putting together a winning entry. Join us on 22nd?July to hear:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi Daniel,
Don''t miss tomorrow''s webinar:
Webinar title:?British Gas Case Study: Creating Digital-First Customer Engagement in the "New-Normal"
Date:?23rd July 2020?
Time:?12PM BST
Click here to register today.
Digital-first customer engagement is no longer an option for brands. In the world as we now know it, digital-first customer engagement has to be a must. But research shows that customers were asking for this long before lockdown.
Customer needs and expectations are advancing. As behavioural changes emerge and we adapt to our evolving environments, the customer you knew at the beginning of 2020 is likely not the same today.
From 12pm tomorrow, join British Gas as they discuss the many factors shaping our world, and examine the challenges and opportunities these present when delivering world-class digital customer experiences through lockdown and beyond.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you're well and looking forward to the weekend.
I want to invite you to our free to attend Virtual Focus Groups taking place next month. We've organised two exciting 60 minute virtual roundtable think tanks - one on the 8th and the other on the 22nd September for a small number of senior contact centre professionals to discuss how to ''Build Your Business Around Your Customers'' and how to ''Manage Call Deflection the Right Way''.
We're really keen to involve your organisation. These are designed specifically for industry leaders such as yourself, and I'm confident you would enjoy taking part and that the sessions will provide some really valuable knowledge and insight during these extremely rapidly changing times.
I'm looking to finalise the last couple of remaining places and was hoping you may be available and would like to join us?
In order to take part, you must:
If you're interested in taking part please do let me know.
Thanks Daniel and I look forward to hearing from you.
Warmest regards,
Steve
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?UnsubscribeHi?Daniel,
We want to invite you to our upcoming webinar:
Webinar title:?Customer Service Essentials for CX Success
Date:?25th June 2020?
Time:?12PM BST
Click here to register today.
The "new normal" will bring unforeseen repercussions even after the disruption of COVID-19 has passed. Social distancing, remote work, and greater reliance on digital channels is just a matter of fact when doing business in the remainder of 2020 and beyond.
All of this disruption may seem daunting. However, it is possible to create a modern, post-COVID customer experience and engagement initiative without herculean effort. In this webinar we will uncover how a few small, yet incredibly powerful changes to your existing customer response technology can pay huge dividends. Thanks to the cloud and other enabling technologies, these changes are less intrusive and less costly to deploy than ever before.
Join us as we reveal how any business, including yours, can continue to see customer relationships thrive through simple investments in the new service essentials required for modern CX success.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title:?BUPA Case Study: Creating Long-Term Homeworking Strategies
Date:?9th July 2020?
Time:?12PM BST
Click here to register today.
What role can work-from-home play in your contact centre post lockdown?
In this webinar, you will hear from Tom Doran, Customer Contact Remote Working Lead at BUPA, about how they improved productivity and reduced operating costs through the use of homeworking.??You will also learn how BUPA rapidly and effectively moved its entire?contact centre?to a work-from-home model during the current crisis.
Rob Smale, a Director at Sens?e,?will then detail the company's?Strategic Framework for Homeworking. The Framework?is designed to help organisations make the right decisions about who should continue to work from home, when people should return to the office, and how to build sustainable working environments that are both safe and secure.
During an extended Q&A session, attendees will have the opportunity to discuss their most burning contact centre homeworking issues: from how best to manage work-from-home?personnel, to how to approach security and compliance concerns.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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Daniel - we''d like to introduce you to?Engage Customer TV, where we''ll be broadcasting the entire Customer Engagement Transformation Conference from our exclusive new studio. The event will be live streamed and fully interactive, making Zoom meetings and dial-in details seem like a thing of the past...?? ?
Each of our case study presenters can be live streamed from our state of the art studio as they help you shape your future customer engagement strategies so that you can keep customers engaged in?the ''new normal''.?By attending the event, you''ll learn how to:
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Transform from the inside out
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Make change easier for everyone involved
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Utilise interactive touchpoints and gamification to increase engagement
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Keep your brand relevant in the digital age
? Deliver a customer centric strategy just by listening to customers
? Personalise your customer experience
? Implement AI to improve the CX
? Adapt your tactics without compromising your strategy
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The Customer Engagement Transformation Conference team
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?UnsubscribeHi?Daniel,
I hope you''re well.
Don''t miss out on joining this exclusive webinar that is set to delve deep into the findings of The Raconteur's Connected Business Report, which include how to enable effective Remote Working, Enterprise Collaboration & Customer Experience Engagement.
Join us as we extend this conversation with the experts who participated in the report''s findings and thought leaders within Customer Experience.
Webinar title:?What does a Connected Business need, right now??
Date:?14th May 2020??
Time:?12PM BST
Click here to register today.
We will lift-the-lid on how you can:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
Don't miss our case study webinar exclusively with Gymshark as they share?how insight and data helps them to stay relevant with their core conditioning community, whilst developing additional revenue streams to grow loyalty and build their following.
Webinar title:?How an engaged community and insight synergy help drive Gymshark's growth
Date:?18th June?2020?
Time:?12PM GMT
Click here to register today.
Gymshark is a fitness apparel & accessories brand, manufacturer and online retailer, supported by millions of highly engaged social media followers and customers in over 130 countries. Gymshark has grown from a screen printing operation in a garage, into one of the fastest growing and most recognisable brands in fitness.
A direct line to the customer and data driven strategy is key to keep up with ever changing expectations in the industry.
Join this webinar to learn:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title: How to look for AI Use Cases in your business
Date:?30th September 2020?
Time: 12PM BST
Click here to register today.
The research findings published by Gartner, Forrester, and other leading consulting houses, continues to validate the increasing value of data. Our world is changing. Organisations are experiencing tremendous success as a result of new technologies - image and video analysis, natural language processing, recommendation engines able to draw valuable insights from data, etc. However, many companies are still trying to figure out how to get started on their AI journey and how to apply this technology in a manner that will bring value to their organisation. One of the reasons for this is that the technology is just one aspect of a successful AI solution. The second, and more important one, concerns having a proper business case.
Join the webinar to learn:
We'll also share a client case study which showcases how we applied the described approach when working with Leonard Cheshire, an international non-profit organisation.
The webinar is free to attend.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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We''ve got some great news to brighten up your Tuesday afternoon,?Daniel - the Future of the Contact Centre Conference Industry Report?has been released and is ready to view.?
In the?ever-evolving and increasingly digital world of customer service, it has never been more important to learn from brands excelling in this area. Inside this report you''ll be able to feast your eyes on interviews with The Guardian, Beauty Bay, KBC Bank Ireland, M&S and Micro Scooters relating to how they''ve transformed customer engagement for the better.? ?
? ? ?
We hope you enjoy the read! The Future of the Contact Centre Conference team
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UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title: Digital First: Why early adopters will thrive in the current climate
Date:?29th September 2020?
Time:?12PM BST
Click here to register today.
Many of us have become accustomed to working remotely and travelling less over the past few months, but as the UK starts to open up, we take a look at some of the lessons learnt and strategies deployed by one of the hardest hit industries, travel and transport,?as they attempt to get people moving again.
Join Steven Hughes, Senior Social Media Advisor at London North Eastern Railway (LNER),?Dave Sayers, Director of Travel, Transport & Hospitality at?Microsoft and Jack Fox, Travel & Transport Sector Lead at Orlo as they reflect on how their industry has been affected and offer the benefit of their experience to other sectors as they try to regain consumer confidence.
Discover:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss next week''s webinar:
Webinar title:?Customer Service Essentials for CX Success
Date:?25th June 2020?
Time:?12PM BST
Click here to register today.
The "new normal" will bring unforeseen repercussions even after the disruption of COVID-19 has passed. Social distancing, remote work, and greater reliance on digital channels is just a matter of fact when doing business in the remainder of 2020 and beyond.
All of this disruption may seem daunting. However, it is possible to create a modern, post-COVID customer experience and engagement initiative without herculean effort. In this webinar we will uncover how a few small, yet incredibly powerful changes to your existing customer response technology can pay huge dividends. Thanks to the cloud and other enabling technologies, these changes are less intrusive and less costly to deploy than ever before.
Join us as we reveal how any business, including yours, can continue to see customer relationships thrive through simple investments in the new service essentials required for modern CX success.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi Daniel,
Don''t miss our upcoming webinar:
Webinar title:?British Gas Case Study: Creating Digital-First Customer Engagement in the "New-Normal"
Date:?23rd July 2020?
Time:?12PM BST
Click here to register today.
Digital-first customer engagement is no longer an option for brands. In the world as we now know it, digital-first customer engagement has to be a must. But research shows that customers were asking for this long before lockdown.
Customer needs and expectations are advancing. As behavioural changes emerge and we adapt to our evolving environments, the customer you knew at the beginning of 2020 is likely not the same today.
From 12pm on 23rd July 2020, join British Gas as they discuss the many factors shaping our world, and examine the challenges and opportunities these present when delivering world-class digital customer experiences through lockdown and beyond.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you're keeping well.
Until 31st July, we''re offering an exclusive 2 for 1 on all tickets to the Virtual Customer Engagement Transformation Conference?taking place on 24th and 25th September completely virtually.?
Presenters include Selfridges,?GVC Holdings, Brighton and Hove Albion FC, LV=, HM Land Registry, Royal Mint, ENGIE, Bionic, LinkedIn, npower, RBS, John Lewis and Partners, Legal & General, Go Ahead, Bupa, Credit Suisse, BT, Twitter, Gartner?and more.
You can find out more about all of our presenters and view the topic streams in the Preview Guide.?
Actions you need to take to secure 2 for 1 on all tickets: Simply reply to this email to express your interest - but act quickly, the offer ends at 5pm on 31st July.
Thanks Daniel and I look forward to hearing from you.
Kind regards,
Jamie
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title:?Learn How Tesco Ireland is Driving Change to Deliver for Today's Customer
Date:?8th July 2020?
Time:?12PM BST
Click here to register today.
Discover the key retail customer needs in 2020, and what brands need to do to be successful today and into the future as InMoment shares the key trends for 2020 and beyond.
InMoment has carried out extensive research in the retail sector, analysing over 2 million customer comments in order to better understand what shoppers are currently seeking in their retail experiences-and what brands can do to capture those desires and achieve meaningful success today.
Learn from Tesco Ireland on how they are supporting their customers, constantly adapting to customer needs and developing their strategy in order to deliver against changing expectations and deliver measurable ROI from CX.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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Hi?Daniel,
I hope you''re well.
It''s just one week on Thursday?until the Virtual Customer Engagement Transformation Conference and the agenda is bursting at the seams with content.
Your?complimentary ticket?to attend the live broadcast on 24th and 25th September is waiting, so don''t miss out on registering your free place today. By attending, you''ll discover how world-class organisations are transforming their customer engagement strategies to suit the demands of the ''new norm''.
The?full agenda is online, but I also wanted to detail below what you can expect from the event:
Thursday 24th September - 10AM-4PM BST
Friday 25th September - 10AM-4PM BST
To register your complimentary ticket to the live event broadcast:?Click here.
Please note: This ticket applies to the live event only - if you don''t attend live and would like to view the on-demand version of the event, you can purchase the on-demand license for just ?99+VAT.?
This ticket is only applicable to end-user guests. If you''re a vendor/service provider, you cannot benefit from a complimentary ticket.
We hope to have you tune in on 24th and 25th September!
Kind regards,
Steve
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Hi?Daniel,
I hope you''re well.
It''s just two days?until the Virtual Customer Engagement Transformation Conference and the agenda is bursting at the seams with content.
Your?complimentary ticket?to attend the live broadcast on Thursday and Friday of this week is waiting, so don''t miss out on registering your free place today. By attending, you''ll discover how world-class organisations are transforming their customer engagement strategies to suit the demands of the ''new norm''.
The?full agenda is online, but I also wanted to detail below what you can expect from the event:
Thursday 24th September - 10AM-4PM BST
Friday 25th September - 10AM-4PM BST
To register your complimentary ticket to the live event broadcast:?Click here.
Please note: This ticket applies to the live event only - if you don''t attend live and would like to view the on-demand version of the event, you can purchase the on-demand license for just ?99+VAT.?
This ticket is only applicable to end-user guests. If you''re a vendor/service provider, you cannot benefit from a complimentary ticket.
We hope to have you tune in later this week!
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss Thursday''s webinar:
Webinar title:?Customer Service Essentials for CX Success
Date:?25th June 2020?
Time:?12PM BST
Click here to register today.
The "new normal" will bring unforeseen repercussions even after the disruption of COVID-19 has passed. Social distancing, remote work, and greater reliance on digital channels is just a matter of fact when doing business in the remainder of 2020 and beyond.
All of this disruption may seem daunting. However, it is possible to create a modern, post-COVID customer experience and engagement initiative without herculean effort. In this webinar we will uncover how a few small, yet incredibly powerful changes to your existing customer response technology can pay huge dividends. Thanks to the cloud and other enabling technologies, these changes are less intrusive and less costly to deploy than ever before.
Join us as we reveal how any business, including yours, can continue to see customer relationships thrive through simple investments in the new service essentials required for modern CX success.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
With the current situation likely to create a significant and lasting impact on consumers'' financial health, don''t miss this week''s case study webinar as we discover how Virgin Money is shaping and transforming the new times ahead and is helping their customers navigate this difficult time to ensure a brighter future.
Webinar title:?How Virgin Money UK listen and respond to rapidly changing customer needs in the age of Coronavirus
Date: 21st May 2020??
Time:?12PM BST
Click here to register today.
Virgin Money uses their digital customer community to quickly learn what their customers need and how their behaviours change as they adapt to new environments. Equipped with a regular stream of deep insights across a range of sources, instant customer feedback and the human stories behind the data, Virgin Money is able to tailor offers to their customers' needs and, through ongoing conversations, plan for the future.
Join this webinar to find out how to:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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Daniel - there are now just five days left to complete your Engage Awards entries, with the entry platform closing at 23:59 on Monday 13th July.
The good news is that you still have plenty of time to complete your entries, as we''ve designed an entry process that really is as simple as it gets - with short answers to just six entry questions being all that''s needed, it''s easy to fit sharing your story into your already hectic week. ? So, what''s stopping you starting the process today?
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The Engage Awards team
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We know it''s easily done, Daniel - you start to claim your?complimentary ticket to the Virtual Customer Engagement Transformation Conference, get sidetracked, and then forget to finish your registration. However, with just two weeks until the live broadcast from our studio starts, time is running out...? The event focuses on the imperative of transforming our customer relationships in turbulent times, and we''re bringing you an entirely new experience when it comes to virtual events - there''ll be no logging into Zoom as we''re broadcasting live from our exclusive new studio, so you can watch Engage Customer TV?just like you would your favourite TV series on Netflix. How exciting!?
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The Customer Engagement Transformation?Conference team
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title:?Hybrid Homeworking: Making it work for your contact centre
Date:?10th September 2020?
Time: 12PM BST
Click here to register today.
In this webinar, you will hear from you will hear from one of the UK's leading financial service providers about how they have embraced homeworking during a 4 year journey.?They will also explain the challenges they've faced, how they've overcome them, and about how they''ve been working to build a strong team culture.
You will also hear from Mark Walton, CEO,?Sens?e,?about the hybrid homeworking/office model and how it can work for your contact centre post-lockdown.?
He will discuss:
During an extended Q&A session, attendees will have the opportunity to discuss their most burning contact centre homeworking issues: from how best to manage work-from-home personnel, to how to approach security and compliance concerns.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re keeping well.
Further to the below, I wanted to touch base about the new categories that have been introduced into the Engage Awards programme in order to help you celebrate the teams who have worked so hard to ensure your customers and colleagues are kept informed and safe during the Covid-19 pandemic.
Our new introductions to the awards programme are:
What''s even better? We''re also offering 20% off all entries until 23:59 this Friday, 29th May.
You don''t need to complete your entries to benefit from this offer - all you need to do is create a free account, start your entries in your chosen categories, type ''test'' in each of the answer boxes and then submit your entries. You can then go back into your entries at any point to populate your answers before the entry deadline of 13th July.
We hope to have you enter!
Kind regards,
Steve?
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From: Engage Awards
Sent: 20 May 2020?
To:?Daniel?Smith <@>
Subject:?New categories: Recognise your response to Covid-19
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Daniel - there is no denying that it''s been a whirlwind of a few months adapting to an entirely new way of life. So, we''ve created exclusive new categories for you to recognise your hard work in supporting colleagues and customers during Covid-19.
We know you''re exceptionally busy during this time, which is why we''ve designed an entry process that really is as simple as it gets - with short answers to just six entry questions being all that''s needed, it''s easy to fit sharing your story into your already hectic schedule. ? You can see exactly what you need to do to claim your 20% entry discount below, as well as our array of new categories. So, what''s stopping you starting the process today?
?
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The Engage Awards team
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You heard it here first,?Daniel - we''re introducing you to Engage Customer TV. We''re excited to announce that this year''s Customer Engagement Summit will be broadcasted as a TV studio style LIVE stream!
The Summit Preview Guide gives you the opportunity to feast your eyes on the full list of 2020 speakers, delve into sneak previews for each of our case study presentations, discover which of your industry peers will be attending and SO much more. It''s certainly made us excited for the 2nd-4th December, and we hope it leaves you just as excited for the industry''s most exciting customer engagement event. ?
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The Customer Engagement Summit team
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We're excited to announce this year's Employee Engagement Summit will be broadcasted as a TV Studio style LIVE stream.
You are receiving this email as you have subscribed in the past to receive information about our events, conferences and media. If you wish to update your email preferences or unsubscribe, please click the link below:
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Hi Daniel, After facing the extreme challenges implicated by COVID-19, CX organisations need to reprogram the way they operate in order to survive. They must become agile - quickly understand the implications of the changes, make smart critical decisions even in the face of uncertainty and rapidly adapt their business to the constantly changing reality. Join our webinar series to hear acclaimed analysts and product experts share how you can transform your business to become agile. Discover how to generate agile insights, offer agile service, and maintain an agile workforce. You''ll learn insights and best practises that can be implemented immediately to prepare your business to thrive in the face of change. 30.07.20 - WORKFORCE?MANAGEMENT The New Normal Post COVID-19 Chris Ward, WFO Consultant, Zen RP Sue Bolt, WFO Solutions Manager,?NICE Paul Turner, Business Consultant, NICE? 27.08.20 - ANALYTICS Future-Ready with Customer Experience Analytics Mark Smith, CEO & Chief Research Officer, Ventana Research Abby Monaco, Sr. Product Marketing Manager, NICE Nexidia? 10.09.20 - CUSTOMER EXPERIENCE Leveraging AI to Create an Agile Workforce Franz Gilbert,?Vice President, Bersin, Deloitte Consulting LLP 29.09.20 - COMPLIANCE Benchmarking Your Efforts for CCPA & GDPR Compliance Dana Shalev,?Product Marketing Manger, NICE? ON DEMAND WORKFORCE MANAGEMENT Agile WFM: What Does "The Day After" Look Like? Paul Chance,?Sr. Product Marketing Manager, NICE Ryan Romero, Global Advisory Business, NICE Enjoy! The Engage Webinars team
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?UnsubscribeHi?Daniel,
I hope you''re well.
Don't miss our exclusive webinar, where we'll?unveil the headline results from a UK survey of senior enterprise decision makers about how UK businesses are using AI to improve CX.
Webinar title:?Research Results Revealed: How UK Businesses are Using AI to Improve CX
Date:?16th June 2020?
Time:?12PM BST
Click here to register today.
UK business executives are aware they do not have the artificial intelligence (AI) skills and knowledge to drive the customer experience (CX) that their organisations want to achieve. This is a key finding from independent research conducted by Davies Hickman Partners on behalf of Odigo.
While UK business executives are increasingly interested in investing in AI (AI uses machines that learn from experience whilst emulating human thinking and actions), with over 80% thinking AI would add value now and in the future, 4 in 5 respondents also recognise that there is a lack of knowledge in their organisations when it comes to understanding different AI technologies.
The full survey report will be shared with those who've registered after the webinar.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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Want to meet the judges who''ll be casting their expert eyes over your entries? Well,?Daniel, let us introduce you!
We''ve secured those at the very top of their engagement game to judge your entries into the industry''s only customer and employee engagement awards, and you can find the full list of esteemed judges below... There''s still time to put your entries in front of the judges - the submission deadline of 7th September is entirely within reach as our entry process consists of just six questions. The Engage Awards programme has categories spanning all aspects of engagement in order for you to recognise the teams who have undoubtedly gone above and beyond lately. You can view our full category list to find out which ones are right for you. ? ?
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The Engage Awards team
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Join New York Times best seller Luke Williams for a live interactive session on CX in an economic downturn Across the world, organisations are having to adapt at speed as an economic downturn takes hold. Join Luke Williams (best selling author and creator of the Wallet Allocation Rule) for an interactive online event exploring how CX professionals can take the reins of their organisation's crisis response. MAY 19, 2020 / 2.00 PM - 3.30 PM (UK & IRELAND TIME)Luke will be live from minute one. So you'll get the chance to put questions to him, join interactive breakout sessions, plus chat with a select group of CX leaders from a wide range of industries. Nothing pre-recorded, nothing staged. In small groups of CX leaders, you'll cover how you:
Book your free place now Enjoy! The Engage Webinars team
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Daniel - we know that it can be hard to justify putting your limited time into entering industry award programmes. However, entering your hard-earned success stories into the Engage Awards comes with a whole myriad of benefits that you may have not even thought of.?
We''ve taken some time to highlight just six benefits of entering the Engage Awards - hey, you could even say that there''s a benefit below to justify answering each of our six simple entry questions. We''ve also recently hosted a free webinar with Sky, our most successful entrants in 2019, where they told us just how much the Engage Awards has changed their organisation for the better. Don''t just take our word for it...
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The Engage Awards team
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?UnsubscribeHi?Daniel,
I hope you're well and Happy Friday!
I wanted to get in touch today to invite you to the 2020?Virtual?Customer Engagement Transformation Conference?taking place on 24th and 25th September entirely online, so that you can enjoy the conference from the convenience and safety of your own desk.
We're very excited about this two-day event that boasts 30+ speakers, virtual roundtable sessions, 400+ delegates, and an exclusive networking app.
With the unprecedented times that we've encountered so far in 2020, it can seem impossible to keep up with customer trends and implement a winning strategy, but those who attend the Customer Engagement Transformation Conference will leave feeling equipped with exclusive insights from organisations that are already transforming to suit the 'new norm' and are reaping the rewards of customer loyalty as a result.
Organisations who are set to present in September include?GVC, Brighton and Hove Albion FC, LV=, Land Registry, Royal Mint, ENGIE, LinkedIn, npower, RBS, John Lewis Partnership, Legal & General, Go Ahead, Bupa, Credit Suisse, BT Openreach and many more.
Topic streams being covered on the day include:
I''m currently offering some fantastic discounts on all ticket packages for this event. All you need to do is let me know how many tickets you''d like, and I''ll sort out the rest for you.
Thanks and I look forward to hearing from you.
Kind regards,
Jamie
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Hi Daniel, After facing the extreme challenges implicated by COVID-19, organisations are facing an immediate need to reprogram the way they operate by adopting extreme business agility, be able to move faster, change work methodologies, and processes, all in a matter of hours. A new business flexibility, Agile CX, must be an integral part of operations as a whole, and it needs to become the standard mode of operation to lead in our new reality. Join our webinar series on June 23 - 25, 4:00pm British Time?and become an Agile CX expert! Industry analysts and experts will provide an overview on:
Register now for your chance to win a?$300 Amazon Gift Card!?Twenty?registrants who attend all three LIVE webinars and answer all poll questions will win a?$300 Amazon Gift Card. Enjoy! The Engage Webinars team
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?UnsubscribeHi?Daniel,
This is your last chance to register for this week''s webinar:
Webinar title:?Learn How Tesco is Driving Change to Deliver for Today's Customer
Date:?8th July 2020?
Time:?12PM BST
Click here to register today.
Learn from Tesco on how they are supporting their customers, constantly adapting to customer needs and developing their strategy in order to deliver against changing expectations and deliver measurable ROI from CX.
By joining the webinar, you''ll also discover the key retail customer needs in 2020, and what brands need to do to be successful today and into the future as InMoment shares the key trends for 2020 and beyond.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss tomorrow''s webinar:
Webinar title:?Social Media Management: Lessons Learned from the Ultimate Crisis
Date:?21st July 2020?
Time:?12PM BST
Click here to register today.
Covid-19 has, and continues to, rock organisations and the way they engage with their audiences to their core. While for some, the pandemic and its fall out has required them to pivot and test their well laid crisis management plans in earnest, others have found their digital engagement strategies wanting.
Join David Bailey, Head of Communications, National Enabling Programmes and Social Media & Digital Engagement Strategic SME, National Police Chief's Council (NPCC), David Reid, Architect/Technical Specialist, Business Applications, Microsoft and Richard Shilton, Head of Customer Success, Orlo, as they outline how to plan for the unexpected and continue to engage and serve your audience on digital channels, whatever comes your way.
Discover:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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Hi?Daniel,
I hope you''re well.
We have an exclusive opportunity for you to register your interest in attending our next Virtual Roundtable session ''Artificial Intelligence and CX - Bridging the Knowledge Gap'' taking place on Zoom on 25th June from 2pm-3pm.
It''s free to attend and the session will focus on?the opportunities and benefits of AI for CX. You''ll discover how AI solutions can be implemented for the benefit and improvement of CX within the organisation. You can view the event flyer by clicking here.
To attend this Virtual Roundtable, you will need:
If you meet the above criteria and would like to register your interest, please click here. We recommend acting quickly, as places will be allocated on a first-come-first-serve basis.
We hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi Daniel,
Don''t miss our upcoming webinar:
Webinar title:?British Gas Case Study: Creating Digital-First Customer Engagement in the "New-Normal"
Date:?23rd July 2020?
Time:?12PM BST
Click here to register today.
Digital-first customer engagement is no longer an option for brands. In the world as we now know it, digital-first customer engagement has to be a must. But research shows that customers were asking for this long before lockdown.
Customer needs and expectations are advancing. As behavioural changes emerge and we adapt to our evolving environments, the customer you knew at the beginning of 2020 is likely not the same today.
From 12pm on 23rd July 2020, join British Gas as they discuss the many factors shaping our world, and examine the challenges and opportunities these present when delivering world-class digital customer experiences through lockdown and beyond.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
As you haven''t yet attended one of our Engage Customer events, it''s my pleasure to provide you with a complimentary ticket to attend the live broadcast of the?Virtual Customer Engagement Transformation Conference?on 24th and 25th September entirely online. By attending, you''ll discover how world-class organisations are transforming their customer experience strategies to suit the demands of the ''new norm''.
Presenters are all senior individuals responsible for their organisation''s customer experience strategies and are from: Selfridges, Brighton & Hove Albion FC, LV=, HM Land Registry, Royal Mint, ENGIE, Bionic, LinkedIn, npower, RBS, Waitrose & Partners, Legal & General, Go Ahead, Bupa, Credit Suisse, BT Openreach, Anglian Water, Twitter, Gartner?and more.
Your complimentary virtual pass provides you with access to:
To view the Preview Guide:?Click here.
To register your complimentary ticket to attend the live event broadcast: Click here.
I also wanted to share with you some exciting news relating to the event. We''ll be LIVE streaming the whole two days worth of content on our exclusive Engage Customer TV.?That means no more logging into Zoom and no more pre-recorded content - we''re bringing you a live streamed, fully interactive conference direct from our very own studio, meaning that you can sit back and watch the event just like you''d watch your favourite television show.?
Please note: This ticket applies to the live event only - if you don''t attend live and would like to view the on-demand version of the event, you can purchase the on-demand license for just ?99+VAT.?
This ticket is only applicable to end-user guests. If you''re a vendor/service provider, you cannot benefit from a complimentary ticket.
To register your complimentary ticket to the live event broadcast:?Click here.
We hope to have you tune in!
Kind regards,
Steve
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Daniel - your event pass provides a variety of exclusive ''Access All Areas'' perks, so we wanted to let you know exactly what''s included when you register your place...
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The Customer Engagement Summit team
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Daniel - we''d like to introduce you to?our Virtual Customer Engagement Transformation Conference speakers. How exciting!
Our case study presenters are here to help you shape your future customer engagement strategies so that you can keep customers engaged in?the ''new normal''.?By attending the event, you''ll learn how to:
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Transform from the inside out
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Make change easier for everyone involved
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Utilise interactive touchpoints and gamification to increase engagement
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Keep your brand relevant in the digital age
? Deliver a customer centric strategy just by listening to customers
? Personalise your customer experience
? Implement AI to improve the CX
? Adapt your tactics without compromising your strategy
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The Customer Engagement Transformation Conference team
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?UnsubscribeHi?Daniel,
I hope you''re well and that you''re having a good week so far.
Further to my email below, and due to popular demand, I am delighted to tell you that the 2 for 1 offer on all Virtual Customer Engagement Transformation Conference?tickets has been extended until 14th August.
If you''d like to take advantage of this offer, please do let me know and I''ll be happy to assist.
Kind regards,
Jamie
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From:?Jamie Ross
Sent: 23 July 2020 11:41
To:?Daniel?Smith <@>
Subject: 2 for 1 on all Virtual Conference tickets
Hi?Daniel,
I hope you're keeping well.
Until 31st July, we''re offering an exclusive 2 for 1 on all tickets to the Virtual Customer Engagement Transformation Conference?taking place on 24th and 25th September completely virtually.?
Presenters include Selfridges,?GVC Holdings, Brighton and Hove Albion FC, LV=, HM Land Registry, Royal Mint, ENGIE, Bionic, LinkedIn, npower, RBS, John Lewis and Partners, Legal & General, Go Ahead, Bupa, Credit Suisse, BT, Twitter, Gartner?and more.
You can find out more about all of our presenters and view the topic streams in the Preview Guide.?
Actions you need to take to secure 2 for 1 on all tickets: Simply reply to this email to express your interest - but act quickly, the offer ends at 5pm on 31st July.
Thanks Daniel and I look forward to hearing from you.
Kind regards,
Jamie
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