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Hi?Daniel,

Now that the dust is settling on the major changes forced on UK contact centres, what difference has this made to how businesses will deliver the customer experience?

The 2020 UK Customer Experience Decision-Makers' Guide is based on hundreds of surveys with UK businesses, and thousands of interviews with British consumers.

The report will show customer experience and contact centre professionals:

• How the COVID crisis is affecting customer experience, and what organisations are doing about it??
• How your competition is going to be spending their CX budgets in 2020 and 2021
• How your CX performance benchmarking scores compare to your competitors??
• Which technology has the greatest positive impact on customer experience
• Which channels do customers really want to use - and when?
• What customers actually want from AI and how it affects the customer experience.

Findings are reported by vertical market and business size, so you can directly compare your CX initiatives with other organisations like yours.

The 20-question online survey is entirely confidential and takes an average of 12 minutes to complete.

Survey participants will exclusively be sent the full report in August, before the launch.

To take part in the survey, please click here.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: Nicholson House, 41 Thames Street | Weybridge, Surrey, KT13 8JG

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Hi?Daniel,

Don''t miss our upcoming webinar:

Webinar title:?Learn How Tesco Ireland is Driving Change to Deliver for Today's Customer
Date:?8th July 2020?
Time:?12PM BST

Click here to register today.

Discover the key retail customer needs in 2020, and what brands need to do to be successful today and into the future as InMoment shares the key trends for 2020 and beyond.

InMoment has carried out extensive research in the retail sector, analysing over 2 million customer comments in order to better understand what shoppers are currently seeking in their retail experiences-and what brands can do to capture those desires and achieve meaningful success today.

Learn from Tesco Ireland on how they are supporting their customers, constantly adapting to customer needs and developing their strategy in order to deliver against changing expectations and deliver measurable ROI from CX.

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: Nicholson House, 41 Thames Street | Weybridge, Surrey, KT13 8JG

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Hi?Daniel,

I hope you''re well.

It is predicted that the current situation is likely to create a significant and lasting impact on consumers' financial health. Banking brands like Virgin Money have a responsibility to support their customer's diverse and fast changing needs, and prepare them for the new financial climate.

Join us for this case study webinar as we discover how Virgin Money?is shaping and transforming the new times ahead and is helping their customers navigate this difficult time to ensure a brighter future.

Webinar title:?How Virgin Money UK listen and respond to rapidly changing customer needs in the age of Coronavirus
Date: 21st May 2020??
Time:?12PM BST

Click here to register today.

Virgin Money uses their digital customer community to quickly learn what their customers need and how their behaviours change as they adapt to new environments. Equipped with a regular stream of deep insights across a range of sources, instant customer feedback and the human stories behind the data, Virgin Money is able to tailor offers to their customers' needs and, through ongoing conversations, plan for the future.

Join this webinar to find out how to:

• Shape content to the current global climate, stay visible, and ensure a clear 2-way communication with customers.
• Listen to customers and blend insight sources in order to deliver customised solutions and experiences.
• Adapt and change in response to customers to ensure colleagues are able to deliver a service that will both reassure and delight customers.

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: Nicholson House, 41 Thames Street | Weybridge, Surrey, KT13 8JG

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Hi?Daniel,

Don''t miss our upcoming webinar:

Webinar title: Digital First: Why early adopters will thrive in the current climate
Date:?29th September 2020?
Time:?12PM BST

Click here to register today.

Many of us have become accustomed to working remotely and travelling less over the past few months, but as the UK starts to open up, we take a look at some of the lessons learnt and strategies deployed by one of the hardest hit industries, travel and transport,?as they attempt to get people moving again.

Join Steven Hughes, Senior Social Media Advisor at London North Eastern Railway (LNER),?Dave Sayers, Director of Travel, Transport & Hospitality at?Microsoft and Jack Fox, Travel & Transport Sector Lead at Orlo as they reflect on how their industry has been affected and offer the benefit of their experience to other sectors as they try to regain consumer confidence.

Discover:

• How early adopters of digital transformation have a distinct advantage in the current climate and have become more customer-centric and resilient
• How technology has helped businesses adapt and react; allowing employees to work remotely and thrive in an ever-changing world
• The role of?social media in informing and reassuring the public during the pandemic
• Tactics the travel and transport industry used to stay abreast of the latest Government guidelines and communicate these effectively to passengers
• Best practice case studies from London North Eastern Railway and Microsoft

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: 2 Esher Road, Hersham | Surrey, KT12 4JY

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Hi?Daniel,

I hope you''re well.

If you have a chatbot or virtual agent on your roadmap, need to upgrade a poor performing self-service tool or are curious about successful use cases, join us for a behind-the-scenes look at this technology.

Webinar title:?Tips for Deploying AI Chatbots & Virtual Agents
Date: 4th June 2020??
Time:?12PM BST

Click here to register today.

Advancements in chatbot, virtual agent and conversational AI technologies have made them a go-to solution for providing easy-to-use and cost-effective customer support on digital channels.

Customers are becoming more comfortable with using self-service options and appreciate being able to get help instantly at any time of the day or night. Companies benefit from reducing demand on contact centre agents and improving their customer experience.

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: Nicholson House, 41 Thames Street | Weybridge, Surrey, KT13 8JG

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Hi?Daniel,

Don''t miss our upcoming webinar:

Webinar title: A Fireside Chat with Ex-Walt Disney World''s Dennis Snow: Assessing Maturity for CX Greatness?
Date:?15th October 2020?
Time:?12PM BST

Click here to register today.

Join us for a fireside chat with customer experience luminary, Dennis Snow. With expertise honed over 20 years as a leader with the Walt Disney World Company, Dennis will help you rethink and reimagine how to deliver and sustain exceptional CX at your organisation.

By attending, you''ll learn how to build a model for distinguished CX with a measured approach to the new normal, and make customer experience your organisation''s competitive advantage.

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: 2 Esher Road, Hersham | Surrey, KT12 4JY

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View this email in your browser A WORD FROM THE EDITOR Engage Business Media and Covid-19: the impact of the pandemic on our community revealed - Steve Hurst, Editorial Director  LATEST POSTS Virgin Media and O2 join forces to take on BT Airbnb cuts one in four of staff amid travel downturn Spirits firm turns to making hand sanitisers Virgin Atlantic to cut 3,000 jobs and quit Gatwick Vue Cinemas hoping for mid-July reopening Sky TV base and revenues fall as sports lockdown hits home New Webinars What does a Connected Business need, right now? 12pm on 14th May 2020 How Virgin Money UK listen and respond to rapidly changing customer needs in the age of Coronavirus 12pm on 21st May 2020 New Podcasts How small changes can alter customer behaviour Colin Shaw - Beyond Philosphy Edelman - The importance of customer trust Gerry Wisiewski - Edelman New White Papers Sustaining Customer Experience Amidst the Coronavirus Threat   The ROI of CX: The Impact of Customer Experience on the Bottom Line   Interview with Carly Gibbs Carly Gibbs, Head of Guest Experience at Chiswick Park Enjoy-Work and speaker at our 2019 Customer Engagement Summit, gives insight into her case study and role . Guest Blogger with Paul Jarman  The age of agent-centric empowerment: Using the right tools to drive agent and customer satisfaction   Industry Survey Engage Customer Covid-19 Industry Survey: Have Your Say Key leaders in the CX world gave up their valuable time to tell us how they feel, what they're currently doing, what they wish they'd done differently and what they think the future holds. Posted 6th May 2020 Case Study Microsoft Tech giant Microsoft explains how it has transferred a 'growth mindset' from the boardroom to the contact centre and gained a whole new set of customer 'fans' Read More Upcoming Events News   |   Opinion   |   Events   |   Knowledge   |   About   |   Contact Us

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Hi Daniel, Complete the 3-Part Webinar Miniseries and Answer Survey Questions for a Chance to Win a $300 Amazon Gift Card! After adjusting to times of extreme change brought about by the pandemic, CX leaders must now navigate their way forward with the ability to be prepared for whatever comes next. A new business flexibility, Agile CX, must be an integral part of operations to lead in our new reality. Join our webinar miniseries from June 23 to 25, 4:00pm to 5:00pm British Time. Industry experts Omer Minkara, VP & Principal Analyst of Aberdeen, Melissa O' Brien, Research VP of HFS Research, and Chris Bauserman, VP, Segment and Product Marketing of NICE inContact will provide an overview of Agile CX. You will learn: How to ensure your organisation is prepared to make rapid changes with a positive impact to the business How to make critical decisions in a state of uncertainty and move fast in a constantly changing reality, and? How to generate agile insights, offer agile service, and maintain an agile workforce Register now! Twenty registrants who attend the 3 webinars live and answer all poll questions will win a $300 Amazon Gift Card.? Enjoy! The Engage Webinars team ?

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Hi?Daniel,

I hope you''re well and keeping safe.

I wanted to touch base with you about the Engage Awards, as we''ve recently extended the entry deadline until 23:59 on 7th September.

The Engage Awards programme celebrates excellence within customer and employee engagement, and the entry process takes place entirely online using our entry platform.

Categories are broken down into the following (you can also find out more about each category here):?

Innovation, Technology and Integration

• Best Technology Integration in Customer and Employee Engagement
• Best Use of Innovation in Customer Engagement
• Best Use of Innovation in Employee Engagement
• Best Use of Technology in Customer Engagement
• Best Use of Technology in Employee Engagement
• Best Partnership Solution During a Crisis - NEW

Customer Experience

• Best Use of Voice of the Customer
• Best Customer Contact Strategy in a Crisis - NEW
• Best Use of Customer Insight
• Best Customer Retention Strategy

Employee Experience

• Best Employee Support Strategy During a Crisis - NEW
• Best Employee Wellbeing Strategy??????????
• Best Internal Communications Strategy?
• Best Employee Benefits, Recognition and Retention Strategy
• Best Use of Voice of the Employee

Workforce and Workplace Transformation

• Great Place to Work???????
• Best Customer Service Team??????
• Best Use of Training
• Best Customer and Employee Engagement Programme
• Best Business Transformation Strategy
• Most Effective Homeworking Programme - NEW

Wondering what to do next? We recommend registering your account for free on our entry platform - here you can browse the entry questions and find out more about each category.?

Thanks?Daniel and we hope to have you enter. If you have any questions regarding your entry, please don''t hesitate to get in touch and I''ll be happy to help. I''ll be your contact throughout the entry process.

Kind regards,

Katie

? ? ? ?

Katie Donaldson | Marketing Manager Engage Business Media Direct: 01932 506 300 | E: katie.donaldson@ebm.media | W: www.ebm.media A: 2 Esher Road, Hersham | Surrey, KT12 4JY

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Daniel, we wanted to let you know that Monday marks just five weeks until the Engage Awards entry deadline. The great news is that, with just six short entry questions to answer, five weeks still gives you plenty of time to submit your story into the only awards programme celebrating excellence in both customer and employee engagement.? ? We''re seeing some fantastic entries relating to how organisations have pulled together during these times, and we''re sure you''ll agree that there has never been a better time to recognise your efforts in keeping your customers and employees engaged.?? ? ?? ? ?? Good luck with your entries! The Engage Awards team

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Hi?Daniel,

Don''t miss tomorrow''s webinar:

Webinar title: Missguided Case Study: Empowering fashionistas to self-serve with a Virtual Assistant
Date:?22nd September 2020?
Time: 12PM BST

Click here to register today.

Leading fashion retailer, Missguided, introduced its virtual assistant?in 2018 to make the user experience more intuitive and reduce the amount of contacts in their contact centre.

Scott Barker, Head of Customer Service,?will share their journey and results, including:

• MVP and Data Driven mindset when designing and deploying the bot
• How to structure the organisation to deliver a chatbot??
• Impact of the chatbot on live contacts and costs
• Benefits of utilising an internal chatbot
• Future plans

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: 2 Esher Road, Hersham | Surrey, KT12 4JY

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View this email in your browser A WORD FROM THE EDITOR Customer facing businesses must adapt as financial constrained consumers put greater emphasis on support and trust says major new report - Steve Hurst, Editorial Director  LATEST POSTS We're finalists in both the AEO and Conference Awards! Nine in ten consumers using social media as first port of call Information overload strikes as home working the new normal People rush to town centres as pubs and restaurants reopen Primark bucks trend and presses ahead with new store openings 'Refunds unlikely' if travellers have to self-isolate New Webinars Social Media Management: Lessons learned from the Ultimate Crisis 12pm on 21st July 2020 British Gas Case Study: Creating Digital-First Customer Engagement In The "New Normal" 12pm on 23rd July 2020 New Podcasts Responding to rapidly changing customer needs Martin Hill-Wilson - Brainfood Consulting A Lasting Legacy or Eternal Damnation - Why Redemption is in the clouds Gerry Brown - The Customer Lifeguard New White Papers Communication is Key to Remote Work: Empower Your Virtual Employees and Unlock Your Team's Potential Leveraging Emotion to Improve & Elevate Contact Centre Performance Guest Blogger with Dom Boyd, Managing Director UK, Kantar Don't be a 'donut brand': a great CX comes from core strength   Industry Survey Engage Customer Covid-19 Industry Survey: Have Your Say Key leaders in the CX world gave up their valuable time to tell us how they feel, what they're currently doing, what they wish they'd done differently and what they think the future holds. Posted 6th May 2020 Interview with Kyle Ferguson, CEO, Confirmit   Case Study Vogue Aligning content purposes to global audience needs. Read More Upcoming Events News   |   Opinion   |   Events   |   Knowledge   |   About   |   Contact Us

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View this email in your browser A WORD FROM THE EDITOR Customer goodwill is running out for retail as customers expect service to be 'back to normal' despite the continuing disruption caused by the pandemic - Steve Hurst, Editorial Director  LATEST POSTS Buy now pay later schemes bad news for consumer debt Shoppers prioritise price ahead of Black Friday & Christmas Peloton sales surge as virus boosts home workouts Pret a Manger offers coffee on a monthly subscription Restaurants at 'critical risk' of eviction by landlords Co-op to create 1,000 jobs and open 50 new stores New Webinars The Influence of Mobile Communication on Today's Omnichannel Customer Experience 12pm on 20th October 2020 Missguided case study: Empowering fashionistas to self-serve with a Virtual Assistant. 12pm on 22nd September 2020 New Podcasts It Don't Mean a Thing If It Ain't Got That Swing - Winning at All Costs, Costs Gerry Brown - The Customer Lifeguard Responding to rapidly changing customer needs Martin Hill-Wilson - Brainfood Consulting New White Papers The "How to Build a Data-Driven Organisation" Free eBook Engage Messaging: Keep the conversation going with customers - across any device they use. Guest Blogger By Jack Fox, Orlo Staying on track: Managing digital conversations for Travel & Transport   Industry Survey Engage Customer Covid-19 Industry Survey: Have Your Say Key leaders in the CX world gave up their valuable time to tell us how they feel, what they're currently doing, what they wish they'd done differently and what they think the future holds. Posted 6th May 2020 Case Study Beauty Bay Taking the digital approach Read More Upcoming Events News   |   Opinion   |   Events   |   Knowledge   |   About   |   Contact Us

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Hi?Daniel,

Don''t miss our upcoming webinar:

Webinar title:?Mobile-First Customer Care: Many Channels, One Device
Date:?2nd September 2020?
Time:?2PM BST

Click here to register today.

Customers have a mobile-first mindset. They expect to be able to use their smartphones to access all channels: voice, chat, video, among others. And they expect contact centres to keep up with them.

Discover why it's more critical than ever that contact centres deliver digital-first communication - and why seamless movement across channels is key to customer satisfaction. Join NICE inContact expert, Gregg Widdowson, and Natalie Calvert, founder of CX High Performance for this live webinar.

What you can expect:

• How to deliver seamless movement across channels
• Find ways for agents to provide faster issue resolution
• Discover how to drive efficiency through stronger agent performance
• Explore new strategies for exceeding key performance indicators

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: 2 Esher Road, Hersham | Surrey, KT12 4JY

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Don''t forget to complete your Engage Awards entries this week, Daniel, as the online entry platform closes at 23:59 on 7th September. ? Concerned that Monday evening is coming around quickly and doesn''t give you much time to enter? Don''t worry, there are just six entry questions, so you still have plenty of time to put your story forward. We know that your team have gone above and beyond lately, so don''t miss out on your chance to provide them with some well-deserved recognition.? ? ? ???? ?? ? ?? Good luck with your entries! The Engage Awards team

You are receiving this email as you have subscribed in the past to receive information about our events, conferences and media. If you wish to update your email preferences or unsubscribe, please click the link below:

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Hi?Daniel,

Don''t miss our upcoming webinar:

Webinar title:?Mobile-First Customer Care: Many Channels, One Device
Date:?2nd September 2020?
Time:?2PM BST

Click here to register today.

Customers have a mobile-first mindset. They expect to be able to use their smartphones to access all channels: voice, chat, video, among others. And they expect contact centres to keep up with them.

Discover why it's more critical than ever that contact centres deliver digital-first communication - and why seamless movement across channels is key to customer satisfaction. Join NICE inContact expert, Gregg Widdowson, and Natalie Calvert, founder of CX High Performance for this live webinar.

What you can expect:

• How to deliver seamless movement across channels
• Find ways for agents to provide faster issue resolution
• Discover how to drive efficiency through stronger agent performance
• Explore new strategies for exceeding key performance indicators

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: 2 Esher Road, Hersham | Surrey, KT12 4JY

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Hi?Daniel,

I hope you're well and looking forward to the weekend.

Please excuse me for reaching out. We've organised two exciting 60 minute virtual roundtable think tanks - one on the 8th and the other on the 22nd September for a small number of senior contact centre professionals to discuss how to "Build Your Business Around Your Customers".

We're really keen to involve your organisation. These are designed specifically for industry leaders such as yourself, and I'm confident you would enjoy taking part and that the session would provide some really valuable knowledge and insight during these extremely rapidly changing times.

The virtual roundtable?will focus on how digital CX is a top priority for businesses. Connect to today's customers, go digital and be ready for tomorrow.

I'm looking to finalise the last couple of remaining places and was hoping you may be available and would like to join us?

• Here's a link to some further information - click here
  
• Register your interest for?8th September - click here
• Register your interest for 22nd September - click here

In order to take part, you must:

• Agree to attending the full 60 minute session from 3-4pm BST on?either?8th or 22nd September
• Be a senior decision maker
• Work for an end-user organisation?

If you're interested in taking part please do let me know.

Thanks Daniel and I look forward to hearing from you.

Warmest regards,

Steve

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View this email in your browser A WORD FROM THE EDITOR Don't miss out on this opportunity to learn how to unlock the CX Keys to success as we emerge from the Covid-19 pandemic - Steve Hurst, Editorial Director  LATEST POSTS Ikea to begin reopening stores next month Car dealership 'to trust customers' on test drives Spring Bank Holiday footfall up by a third on Easter Retailers turning to digital to survive pandemic Wetherspoon pubs set out post-lockdown plans Fake online reviews under investigation by competition authority New Webinars Tips for Deploying AI Chatbots & Virtual Agents 12pm on 4th June 2020 Research Results Revealed: How UK Businesses are Using AI to Improve CX 12pm on 16th June 2020 New Podcasts Samsung - Thriving in a complex work environment Nick Milne - Samsung Census Life - Breaking the mould in customer service Richard Rowley & Nicola Whitbread - Census Life New White Papers The ROI of CX: The Impact of Customer Experience on the Bottom Line   The Callminer Churn Index 2020   Interview with Carly Gibbs   Carly Gibbs, Head of Guest Experience at Chiswick Park Enjoy-Work and speaker at our 2019 Customer Engagement Summit, gives insight into her case study and role.   Guest Blogger with Professor Mark Smith   The future accelerated - five post-COVID-19 predictions Industry Survey Engage Customer Covid-19 Industry Survey: Have Your Say Key leaders in the CX world gave up their valuable time to tell us how they feel, what they're currently doing, what they wish they'd done differently and what they think the future holds. Posted 6th May 2020 Case Study Kent Fire & Rescue Fire services and charities may not be the most obvious choice when thinking about customer experience but recognising the human impact of their work can be crucial in boosting performance. Read More Upcoming Events News   |   Opinion   |   Events   |   Knowledge   |   About   |   Contact Us

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Hi?Daniel,

I hope you''re well.

This is your last chance to register for next week''s webinar:

Webinar title:?Research Results Revealed: How UK Businesses are Using AI to Improve CX
Date:?16th June 2020?
Time:?12PM BST

Click here to register today.

From exclusive research carried out earlier this year, Odigo found that:

• UK business executives are aware they do not have the artificial intelligence (AI) skills and knowledge to drive the customer experience (CX) that their organisations want to achieve.?
• While UK business executives are increasingly interested in investing in AI, 4 in 5 respondents also recognise that there is a lack of knowledge in their organisations when it comes to understanding different AI technologies.

Join this webinar to discover the full list of findings whilst also learning?everything that you need to know about how others are implementing new technologies to enhance the CX.?

Even better? The full survey report will also be shared with those who've registered after the webinar.

Don''t forget to?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: Nicholson House, 41 Thames Street | Weybridge, Surrey, KT13 8JG

?

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Daniel - there is no denying that it''s been a whirlwind of a few months adapting to an entirely new way of life. So, we''ve created exclusive new categories for you to recognise your hard work in supporting colleagues and customers during Covid-19. Better yet? You can still claim 20% off all entries until 29th May.?? We know you''re exceptionally busy during this time, which is why we''ve designed an entry process that really is as simple as it gets - with short answers to just six entry questions being all that''s needed, it''s easy to fit sharing your story into your already hectic schedule. ? You can see exactly what you need to do to claim your 20% entry discount below, as well as our array of new categories. So, what''s stopping you starting the process today? ? ? ? ? ? Good luck with your entries! The Engage Awards team

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Hi?Daniel,

I hope you''re well.

Don't miss our exclusive webinar, where we'll?unveil the headline results from a UK survey of senior enterprise decision makers about how UK businesses are using AI to improve CX.

Webinar title:?Research Results Revealed: How UK Businesses are Using AI to Improve CX
Date:?16th June 2020?
Time:?12PM BST

Click here to register today.

UK business executives are aware they do not have the artificial intelligence (AI) skills and knowledge to drive the customer experience (CX) that their organisations want to achieve. This is a key finding from independent research conducted by Davies Hickman Partners on behalf of Odigo.

While UK business executives are increasingly interested in investing in AI (AI uses machines that learn from experience whilst emulating human thinking and actions), with over 80% thinking AI would add value now and in the future, 4 in 5 respondents also recognise that there is a lack of knowledge in their organisations when it comes to understanding different AI technologies.

The full survey report will be shared with those who've registered after the webinar.

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: Nicholson House, 41 Thames Street | Weybridge, Surrey, KT13 8JG

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Hi?Daniel,

I hope you''re well.

Don''t miss your chance to register for this week''s webinar, where we''ll delve deep into how to enable effective Remote Working, Enterprise Collaboration & Engagement at this unprecedented time.

Join us as we extend this conversation with experts who participated in the The Raconteur's Connected Business Report.

Webinar title:?What does a Connected Business need, right now??
Date:?14th May 2020??
Time:?12PM BST

Click here to register today.

We will lift-the-lid on how you can:

• Navigate through this unprecedented time
• Motivate your customer experience teams
• Ensure that teams return to a better, more connected workplace than the one they left

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: Nicholson House, 41 Thames Street | Weybridge, Surrey, KT13 8JG

?

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Daniel - time is running out to claim 20% off all entries into the Engage Awards, with the offer ending on 29th May. ? The great thing about the offer is that all you need to do is submit your entries by the end of the month - you can then go back and edit your entries right up until the 13th July entry deadline. ? The entry process?also takes place entirely online, meaning there''s absolutely nothing stopping you sharing your success stories relating to engaging your colleagues and customers. ? You can see exactly what you need to do to claim your 20% entry discount below, as well as our array of categories. So, what''s stopping you starting the process today? ? ? ? ?? Good luck with your entries! The Engage Awards team

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Hi?Daniel,

Don''t miss this week''s webinar:

Webinar title: The multiple use cases for AI in the changed world of remote working. How contact centres are being reinvented.
Date:?16th September 2020?
Time: 12PM BST

Click here to register today.

Anticipating mixed location workforces, a digital first agenda and reprioritised customers expectations, contact centres continue to evolve during the current period of rapid change triggered by the pandemic.

The unexpected switch to remote working has delivered benefits and challenges in equal measure. The need for contactless engagement has resulted in widespread acceleration of digital infrastructure and alternatives to live assistance. A recessionary tightening of headcount continues to question how employees are best supported and how to optimise their value.?AI is central to the challenge of migrating contact centre behaviour in these use cases.

Join us to hear Martin Hill-Wilson and Vonage''s Lyndon Myall discuss a wide range of AI powered examples that are now driving this phase of contact centre transformation.

During this webinar, we''ll discuss

• An overview of how customers and organisations have adapted to the pandemic
• Challenges and opportunities to re-invent contact centre effectiveness
• Why AI introduces a new generation of capability
• Current use cases?- customer interaction, colleague support, operational decision making in action?- showing the difference between old and new ways of getting things done

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: 2 Esher Road, Hersham | Surrey, KT12 4JY

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Hi?Daniel,

Don''t miss our upcoming webinar:

Webinar title: The multiple use cases for AI in the changed world of remote working. How contact centres are being reinvented.
Date:?16th September 2020?
Time: 12PM BST

Click here to register today.

Anticipating mixed location workforces, a digital first agenda and reprioritised customers expectations, contact centres continue to evolve during the current period of rapid change triggered by the pandemic.

The unexpected switch to remote working has delivered benefits and challenges in equal measure. The need for contactless engagement has resulted in widespread acceleration of digital infrastructure and alternatives to live assistance. A recessionary tightening of headcount continues to question how employees are best supported and how to optimise their value.?AI is central to the challenge of migrating contact centre behaviour in these use cases.

Join us to hear Martin Hill-Wilson and Vonage''s Lyndon Myall discuss a wide range of AI powered examples that are now driving this phase of contact centre transformation.

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: 2 Esher Road, Hersham | Surrey, KT12 4JY

?

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Hi?Daniel,

Don''t miss our upcoming webinar:

Webinar title:?Social Media Management: Lessons Learned from the Ultimate Crisis
Date:?21st July 2020?
Time:?12PM BST

Click here to register today.

Covid-19 has, and continues to, rock organisations and the way they engage with their audiences to their core. While for some, the pandemic and its fall out has required them to pivot and test their well laid crisis management plans in earnest, others have found their digital engagement strategies wanting.

Join David Bailey, Head of Communications, National Enabling Programmes and Social Media & Digital Engagement Strategic SME, National Police Chief's Council (NPCC), David Reid, Architect/Technical Specialist, Business Applications, Microsoft and Richard Shilton, Head of Customer Success, Orlo, as they outline how to plan for the unexpected and continue to engage and serve your audience on digital channels, whatever comes your way.

Discover:

• How to leverage your digital channels to become your frontline during a crisis
• The pitfalls to avoid, secrets to success and key lessons learned from Covid-19
• Why timing is everything but accuracy is essential
• How to listen and monitor activity online to inform your approach
• Some of the technical innovations that have developed as a result of the pandemic
• Best practice case studies from Microsoft and Orlo clients across every major sector
• Practical steps you can take to plan ahead and crisis proof your digital engagement strategy

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: Nicholson House, 41 Thames Street | Weybridge, Surrey, KT13 8JG

?

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Hi?Daniel,

I hope you''re well.

I wanted to touch base with you about the Engage Awards, as the deadline of 13th July is creeping up on us.

However, don''t worry, you still have time as we''ve designed an entry form consisting of just six simple questions.

The Engage Awards programme celebrates excellence within customer and employee engagement, and the entry process takes place entirely online using our entry platform.

Categories are broken down into the following (you can also find out more about each category here):?

Innovation, Technology and Integration

• Best Technology Integration in Customer and Employee Engagement
• Best Use of Innovation in Customer Engagement
• Best Use of Innovation in Employee Engagement
• Best Use of Technology in Customer Engagement
• Best Use of Technology in Employee Engagement
• Best Partnership Solution During a Crisis - NEW

Customer Experience

• Best Use of Voice of the Customer
• Best Customer Contact Strategy in a Crisis - NEW
• Best Use of Customer Insight
• Best Customer Retention Strategy

Employee Experience

• Best Employee Support Strategy During a Crisis - NEW
• Best Employee Wellbeing Strategy??????????
• Best Internal Communications Strategy?
• Best Employee Benefits, Recognition and Retention Strategy
• Best Use of Voice of the Employee

Workforce and Workplace Transformation

• Great Place to Work???????
• Best Customer Service Team??????
• Best Use of Training
• Best Customer and Employee Engagement Programme
• Best Business Transformation Strategy
• Most Effective Homeworking Programme - NEW

Wondering what to do next? We recommend registering your account for free on our entry platform - here you can browse the entry questions and find out more about each category.

Thanks?Daniel and we hope to have you enter. If you have any questions regarding your entry, please don''t hesitate to get in touch and I''ll be happy to help. I''ll be your contact throughout the entry process.

Kind regards,

Katie

? ? ? ?

Katie Donaldson | Marketing Manager Engage Business Media Direct: 01932 506 300 | E: katie.donaldson@ebm.media | W: www.ebm.media A: 2 Esher Road, Hersham | Surrey, KT12 4JY

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Hi?Daniel,

I hope you''re well.

Don't miss our exclusive webinar, where we'll?unveil the headline results from a UK survey of senior enterprise decision makers about how UK businesses are using AI to improve CX.

Webinar title:?Research Results Revealed: How UK Businesses are Using AI to Improve CX
Date:?16th June 2020?
Time:?12PM BST

Click here to register today.

UK business executives are aware they do not have the artificial intelligence (AI) skills and knowledge to drive the customer experience (CX) that their organisations want to achieve. This is a key finding from independent research conducted by Davies Hickman Partners on behalf of Odigo.

While UK business executives are increasingly interested in investing in AI (AI uses machines that learn from experience whilst emulating human thinking and actions), with over 80% thinking AI would add value now and in the future, 4 in 5 respondents also recognise that there is a lack of knowledge in their organisations when it comes to understanding different AI technologies.

The full survey report will be shared with those who've registered after the webinar.

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: Nicholson House, 41 Thames Street | Weybridge, Surrey, KT13 8JG

?

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Hi?Daniel,

I hope you''re well.

Uncertainty impacting business activities is the top concern keeping contact centre leaders up at night. So, don''t miss this exclusive webinar where we''ll provide five building blocks to ensure business continuity in the contact centre amid uncertainty.?

Webinar title:?Five Building Blocks to Ensure Business Continuity in the Contact Centre Amid Business Uncertainty
Date: 23rd?June 2020??
Time: 4PM BST

Click here to register today.

Many firms have already experienced the effects of business uncertainty and have tried to adapt to the best of their abilities. Compared to their less equipped peers, savvy contact centre leaders have weathered the operational impact of these uncertain times more easily. That's because they've already established business continuity plans that have helped them rapidly adapt to the new ways of doing business, including remote work and sudden changes in customer demand. ?

Join this webinar to learn:

• How a business continuity plan impacts contact centre preparedness and innovation
• The short-term and long-term benefits of a top-notch business continuity plan
• Five building blocks to success in business continuity
• Real-life success stories of how top brands weathered the recent downturn

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: Nicholson House, 41 Thames Street | Weybridge, Surrey, KT13 8JG

?

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Hi?Daniel,

Don''t miss our upcoming webinar:

Webinar title: Missguided Case Study: Empowering fashionistas to self-serve with a Virtual Assistant
Date:?22nd September 2020?
Time: 12PM BST

Click here to register today.

Leading fashion retailer, Missguided, introduced its virtual assistant?in 2018 to make the user experience more intuitive and reduce the amount of contacts in their contact centre.

Scott Barker, Head of Customer Service,?will share their journey and results, including:

• MVP and Data Driven mindset when designing and deploying the bot
• How to structure the organisation to deliver a chatbot??
• Impact of the chatbot on live contacts and costs
• Benefits of utilising an internal chatbot
• Future plans

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: 2 Esher Road, Hersham | Surrey, KT12 4JY

?

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After a record breaking number of entries, we are delighted to introduce you to our 2020 Engage Awards finalists. We''d like to take this opportunity to offer an extra congratulations to our 2020 finalists - during such uncertain times, these organisations have truly gone above and beyond to engage their colleagues and customers. You can view the full list of finalists below.              Congratulations again to our finalists!  The Engage Awards team

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Hi Daniel,

I hope you''re well.?

The?Virtual Customer Engagement Transformation Conference?is taking place tomorrow and Friday - before registration shuts, don''t forget to claim your FREE TICKET.

You can find full details of the event below and on our website.

You can claim your free ticket by clicking here.

We''re LIVE streaming the entire event from our very own TV Studio, so there''ll be no logging in and out of Zoom - you can watch the event just like you would your favourite television series.

Don''t miss out!

Kind regards,

Steve

-------------------------------------------------------------------

From: Steve Hurst
Sent: 22 September 2020 13:40
To:?Daniel?Smith <@>
Subject: Last chance to claim your free ticket to this week''s LIVE broadcast...

Hi?Daniel,

I hope you''re well.

It''s just two days?until the Virtual Customer Engagement Transformation Conference and the agenda is bursting at the seams with content.

Your?complimentary ticket?to attend the live broadcast on Thursday and Friday of this week is waiting, so don''t miss out on registering your free place today. By attending, you''ll discover how world-class organisations are transforming their customer engagement strategies to suit the demands of the ''new norm''.

The?full agenda is online, but I also wanted to detail below what you can expect from the event:

Thursday 24th September - 10AM-4PM BST

• 10:00 - Studio Host Welcome
• 10:05 -?Opening Keynote:?How Inspirational Organisations Stand Out in Adapting to Customers
• 10:45 -?Waitrose Case Study: Delivering a customer centric strategy through listening to your customers
• 11:05 - Spotlight on: Big Bus Tours and their approach to Amazing Customer Experience
• 11:25 - Explore the platform
• 11:55 -?LV= Case Study: Being a Mutual and Vulnerability
• 12:15 -?Reimagining the 'new normal' - Lessons learnt from Global brands and their 'can-do' mindset?
• 12:35 - Live Interview with Go Ahead
  
• 12:55 -?Explore the platform
• 13:40 -?Brighton and Hove FC Case Study
• 14:00 -?How customers are transforming our marketing strategy and budgets
• 14:20 -?npower Case Study: Transformation - our people and our customers
• 14:40 -?How Mobile is Transforming Customer Engagement
• 15:00 -?Panel Discussion Topic: Transforming customer relationships in turbulent times?ft. Selfridges and Bionic
• 15:30 -?Twitter Case Study: Lockdown 2020 - what social data can tell us about what's next
• 15:50 - Studio Host Closing Remarks

Friday 25th September - 10AM-4PM BST

• 10:00 - Studio Host Welcome
• 10:05 -?Octopus Energy Case Study: Building strength from each other - how customer and employee engagement through hard times can go hand in hand
• 10:25 -?What are we gonna do?! Growing customer advocacy during COVID
• 10:45 -?Bupa Case Study: Bupa response to the impact of Covid-19
• 11:05 -?The rise of Outside-In Transformation - Adopt, integrate and optimise digital platforms to provide the next level of customer service
• 11:25 - Explore the platform
• 11:55 -?Credit Suisse Case Study: UX Research and testing during COVID 19
• 12:15 -?There's no new normal - just survival of the fastest
• 12:35 - Live Interview:?An exclusive insight into Charlene Wallace''s role at Network Rail
• 12:55 -?Explore the platform
• 13:40 -?BT Openreach Case Study: Transform from the inside out
• 14:00 -?The Royal Mint Case Study: The Impact of gamification and interactive touch points
• 14:20 -?NatWest Case Study: Changing Customer Expectations
• 14:40 -?Panel Discussion Topic:?Customer engagement strategies for the ''next normal'' ft. Royal Mint and HM Land Registry
• 15:10 -?Santander Case Study: Embrace the Irrational. Behavioural science breeds better design
• 15:30 - Studio Host Closing Remarks

To register your complimentary ticket to the live event broadcast:?Click here.

Please note: This ticket applies to the live event only - if you don''t attend live and would like to view the on-demand version of the event, you can purchase the on-demand license for just ?99+VAT.?

This ticket is only applicable to end-user guests. If you''re a vendor/service provider, you cannot benefit from a complimentary ticket.

We hope to have you tune in later this week!

Kind regards,

Steve

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | ? E: steve.hurst@ebm.media | W: www.ebm.media A: 2 Esher Road, Hersham | Surrey, KT12 4JY

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Hi?Daniel,

Don''t miss our upcoming webinar:

Webinar title: The Influence of Mobile Communication on Today''s Omnichannel Customer Experience?
Date:?20th October 2020?
Time:?12PM BST

Click here to register today.

Creating a more connected customer journey is the goal of every brand.?Capturing and keeping customer attention is difficult with so many distractions vying for our time. How do the best brands do it?

For many brands like Starbucks or Amazon, it means adopting a mobile-first strategy. Creating every customer journey with the mobile viewer in mind. The criticality of mobile in today's marketing ecosystem is only increasing, and this webinar will highlight how mobile preferences are being infused into the customer journey to create more relevantand seamless customer experiences across all engagement channels.

We will cover the following topics:

• What are the benefits of delivering a more connected mobile customer journey?
• How do you achieve this connectivity and engagement across mobile?
• When should you leverage analytics to optimise these experiences?
• What makes the combo of SAS & Syniverse so powerful in the marketplace?
• How does a channel rich environment save brands time and money?
• What emerging technologies and use cases should you be aware of?
• How you can get started integrating the joint solution into your operations today?

So, join us on October 20^th?for this session to secure some practical steps on how you can create a more connected customer journey. Attendees will be able to interact during the session and download content for immediate use!

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: 2 Esher Road, Hersham | Surrey, KT12 4JY

?

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Hi?Daniel,

I hope you''re well.

I wanted to check in to remind you that you have a?complimentary ticket to attend the live broadcast of the?Virtual Customer Engagement Transformation Conference?on 24th and 25th September entirely online. By attending, you''ll discover how world-class organisations are transforming their customer experience strategies to suit the demands of the ''new norm''.

My top pick of case studies taking place across the two days are:

• BT Openreach: Transform from the Inside Out
• npower: Transformation - Our People and Our Customers
• The Royal Mint: The Impact of Gamification and Interactive Touch Points
• Go Ahead Group:?How a Bus Driver Saying Hello Can Make Your Day
• Bionic: Transforming Your Brand in the Digital Age
• LV=: What It Means to Be a Mutual and Vulnerability
• Waitrose & Partners: Delivering a Customer Centric Strategy Through Listening to Your Customers
• Anglian Water: How to Make Life Better for Your Customers Every Single Day
• ENGIE UK: Adapting Your Tactics Without Comprising Your Strategy
• Bupa: Our Response to the Impact of Covid-19
• LinkedIn: Customer Engagement and Transformation in (Very!) Uncertain Times

Your complimentary virtual pass provides you with access to:

• Case study presentations from leading organisations
• Focus Group breakout sessions
• Our interactive platform where you can ask questions and get involved
• 2 days and 12 hours of content
• Panel debates on the hottest industry topics
• Live sponsor demos
• Exclusive interviews with ground-breaking speakers

To view the Preview Guide:?Click here.

To register your complimentary ticket to attend the live event broadcast: Click here.

Please note: This ticket applies to the live event only - if you don''t attend live and would like to view the on-demand version of the event, you can purchase the on-demand license for just ?99+VAT.?

This ticket is only applicable to end-user guests. If you''re a vendor/service provider, you cannot benefit from a complimentary ticket.

To register your complimentary ticket to the live event broadcast:?Click here.

We hope to have you tune in!

Kind regards,

Steve

Steve Hurst | Editorial Director Engage Business Media Direct:?01932 506 300 | ? E:?steve.hurst@ebm.media | W:?www.ebm.media A:?2 Esher Road, Hersham | Surrey, KT12 4JY

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Hi Daniel, The team at CallMiner would like to invite you to the two most important days you'll experience this summer - the 2020 Customer Engagement Transformation Exchange on the 9th & 10th of September. Attendees will hear informative, actionable thought leadership from industry experts and practitioners on how engagement with customers is rapidly changing through digital transformation, the pandemic, and work-from-home factors and just look at the line-up of experts who are headlining the event: Jeff Gallino, Founder & CTO, CallMiner Don Peppers, Author, Speaker & CX Expert Denise Lee Yohn, Speaker, Author, Brand Leadership Expert Micah Solomon, CX Author, Speaker, Columnist, CEO Shep Hyken, Customer Service & Experience Expert, Chief Amazement Officer The agenda is also jam-packed with CX and contact centre practitioners just like you - sharing their war stories and how they've faced and overcome challenges that you may face at your organisation. Featuring a virtual exhibit hall, industry leader sponsors, stimulating breakout sessions and live, interactive exchanges with presenters, attendees and sponsors alike - the event offers all the benefits of an 'in-person' conference - enjoyed from the comfort and convenience of your home or office. ? Enjoy! The Engage Webinars team ?

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Hi?Daniel,

I hope you''re well.

If you have a chatbot or virtual agent on your roadmap, need to upgrade a poor performing self-service tool or are curious about successful use cases, join us for a behind-the-scenes look at this technology.

Webinar title:?Tips for Deploying AI Chatbots & Virtual Agents
Date: 4th June 2020??
Time:?12PM BST

Click here to register today.

Advancements in chatbot, virtual agent and conversational AI technologies have made them a go-to solution for providing easy-to-use and cost-effective customer support on digital channels.

Customers are becoming more comfortable with using self-service options and appreciate being able to get help instantly at any time of the day or night. Companies benefit from reducing demand on contact centre agents and improving their customer experience.

Sounds like something you can''t afford to miss??Then?register today.

Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??

I hope to have you join us.

Kind regards,

Steve

? ? ? ?

Steve Hurst | Editorial Director Engage Business Media Direct: 01932 506 300 | E: steve.hurst@ebm.media | W: www.ebm.media A: Nicholson House, 41 Thames Street | Weybridge, Surrey, KT13 8JG

?

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Hi?Daniel,

I hope you''re well and that you''re having a good week so far.

I wanted to remind you that the 2 for 1 offer on all?Virtual Customer Engagement Transformation Conference?tickets ends this Friday, 14th August.

Presenters taking to the stage on 24th and 25th September include Selfridges,?GVC Holdings, Brighton and Hove Albion FC, LV=, HM Land Registry, Royal Mint, ENGIE, Bionic, LinkedIn, npower, RBS, John Lewis and Partners, Legal & General, Go Ahead, Bupa, Credit Suisse, BT, Twitter, Gartner?and more.

I also wanted to share with you some exciting news relating to the event. We''ll be LIVE streaming the whole two days worth of content on our exclusive Engage Customer TV.?

That means no more logging into Zoom and no more pre-recorded content - we''re bringing you a live streamed, fully interactive conference direct from our very own studio, meaning that you can sit back and watch the event just like you''d watch your favourite television show.?

You can find out more about all of our presenters and view the topic streams in the Preview Guide.?

Actions you need to take to secure 2 for 1 on all tickets: Simply reply to this email to express your interest - but act quickly, the offer ends at 5pm on Friday.

Thanks Daniel and I look forward to hearing from you.

Kind regards,

Jamie

Jamie Ross? | Delegate Account Manager Engage Business Media Direct:?01932 506 306 | Reception:?01932 506 300 E:?jamie.ross@ebm.media | W:?www.ebm.media A:?2 Esher Road, Hersham | Surrey, KT12 4JY