Below is a sample of the emails you can expect to receive when signed up to Engage Customer.
Hi?Daniel,
Now that the dust is settling on the major changes forced on UK contact centres, what difference has this made to how businesses will deliver the customer experience?
The 2020 UK Customer Experience Decision-Makers' Guide is based on hundreds of surveys with UK businesses, and thousands of interviews with British consumers.
The report will show customer experience and contact centre professionals:
Findings are reported by vertical market and business size, so you can directly compare your CX initiatives with other organisations like yours.
The 20-question online survey is entirely confidential and takes an average of 12 minutes to complete.
Survey participants will exclusively be sent the full report in August, before the launch.
To take part in the survey, please click here.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title:?Learn How Tesco Ireland is Driving Change to Deliver for Today's Customer
Date:?8th July 2020?
Time:?12PM BST
Click here to register today.
Discover the key retail customer needs in 2020, and what brands need to do to be successful today and into the future as InMoment shares the key trends for 2020 and beyond.
InMoment has carried out extensive research in the retail sector, analysing over 2 million customer comments in order to better understand what shoppers are currently seeking in their retail experiences-and what brands can do to capture those desires and achieve meaningful success today.
Learn from Tesco Ireland on how they are supporting their customers, constantly adapting to customer needs and developing their strategy in order to deliver against changing expectations and deliver measurable ROI from CX.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
It is predicted that the current situation is likely to create a significant and lasting impact on consumers' financial health. Banking brands like Virgin Money have a responsibility to support their customer's diverse and fast changing needs, and prepare them for the new financial climate.
Join us for this case study webinar as we discover how Virgin Money?is shaping and transforming the new times ahead and is helping their customers navigate this difficult time to ensure a brighter future.
Webinar title:?How Virgin Money UK listen and respond to rapidly changing customer needs in the age of Coronavirus
Date: 21st May 2020??
Time:?12PM BST
Click here to register today.
Virgin Money uses their digital customer community to quickly learn what their customers need and how their behaviours change as they adapt to new environments. Equipped with a regular stream of deep insights across a range of sources, instant customer feedback and the human stories behind the data, Virgin Money is able to tailor offers to their customers' needs and, through ongoing conversations, plan for the future.
Join this webinar to find out how to:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title: Digital First: Why early adopters will thrive in the current climate
Date:?29th September 2020?
Time:?12PM BST
Click here to register today.
Many of us have become accustomed to working remotely and travelling less over the past few months, but as the UK starts to open up, we take a look at some of the lessons learnt and strategies deployed by one of the hardest hit industries, travel and transport,?as they attempt to get people moving again.
Join Steven Hughes, Senior Social Media Advisor at London North Eastern Railway (LNER),?Dave Sayers, Director of Travel, Transport & Hospitality at?Microsoft and Jack Fox, Travel & Transport Sector Lead at Orlo as they reflect on how their industry has been affected and offer the benefit of their experience to other sectors as they try to regain consumer confidence.
Discover:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
If you have a chatbot or virtual agent on your roadmap, need to upgrade a poor performing self-service tool or are curious about successful use cases, join us for a behind-the-scenes look at this technology.
Webinar title:?Tips for Deploying AI Chatbots & Virtual Agents
Date: 4th June 2020??
Time:?12PM BST
Click here to register today.
Advancements in chatbot, virtual agent and conversational AI technologies have made them a go-to solution for providing easy-to-use and cost-effective customer support on digital channels.
Customers are becoming more comfortable with using self-service options and appreciate being able to get help instantly at any time of the day or night. Companies benefit from reducing demand on contact centre agents and improving their customer experience.
Through a series of live demonstrations, we'll explore:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title: A Fireside Chat with Ex-Walt Disney World''s Dennis Snow: Assessing Maturity for CX Greatness?
Date:?15th October 2020?
Time:?12PM BST
Click here to register today.
Join us for a fireside chat with customer experience luminary, Dennis Snow. With expertise honed over 20 years as a leader with the Walt Disney World Company, Dennis will help you rethink and reimagine how to deliver and sustain exceptional CX at your organisation.
By attending, you''ll learn how to build a model for distinguished CX with a measured approach to the new normal, and make customer experience your organisation''s competitive advantage.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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Hi Daniel, Complete the 3-Part Webinar Miniseries and Answer Survey Questions for a Chance to Win a $300 Amazon Gift Card! After adjusting to times of extreme change brought about by the pandemic, CX leaders must now navigate their way forward with the ability to be prepared for whatever comes next. A new business flexibility, Agile CX, must be an integral part of operations to lead in our new reality. Join our webinar miniseries from June 23 to 25, 4:00pm to 5:00pm British Time. Industry experts Omer Minkara, VP & Principal Analyst of Aberdeen, Melissa O' Brien, Research VP of HFS Research, and Chris Bauserman, VP, Segment and Product Marketing of NICE inContact will provide an overview of Agile CX. You will learn:
Register now! Twenty registrants who attend the 3 webinars live and answer all poll questions will win a $300 Amazon Gift Card.? Enjoy! The Engage Webinars team
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?UnsubscribeHi?Daniel,
I hope you''re well and keeping safe.
I wanted to touch base with you about the Engage Awards, as we''ve recently extended the entry deadline until 23:59 on 7th September.
The Engage Awards programme celebrates excellence within customer and employee engagement, and the entry process takes place entirely online using our entry platform.
Categories are broken down into the following (you can also find out more about each category here):?
Innovation, Technology and Integration
Customer Experience
Employee Experience
Workforce and Workplace Transformation
Wondering what to do next? We recommend registering your account for free on our entry platform - here you can browse the entry questions and find out more about each category.?
Thanks?Daniel and we hope to have you enter. If you have any questions regarding your entry, please don''t hesitate to get in touch and I''ll be happy to help. I''ll be your contact throughout the entry process.
Kind regards,
Katie
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Daniel, we wanted to let you know that Monday marks just five weeks until the Engage Awards entry deadline.
The great news is that, with just six short entry questions to answer, five weeks still gives you plenty of time to submit your story into the only awards programme celebrating excellence in both customer and employee engagement.?
? ??
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The Engage Awards team |
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?UnsubscribeHi?Daniel,
Don''t miss tomorrow''s webinar:
Webinar title: Missguided Case Study: Empowering fashionistas to self-serve with a Virtual Assistant
Date:?22nd September 2020?
Time: 12PM BST
Click here to register today.
Leading fashion retailer, Missguided, introduced its virtual assistant?in 2018 to make the user experience more intuitive and reduce the amount of contacts in their contact centre.
Scott Barker, Head of Customer Service,?will share their journey and results, including:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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You are receiving this email as you have subscribed in the past to receive information about our events, conferences and media. If you wish to update your email preferences or unsubscribe, please click the link below:
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UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title:?Mobile-First Customer Care: Many Channels, One Device
Date:?2nd September 2020?
Time:?2PM BST
Click here to register today.
Customers have a mobile-first mindset. They expect to be able to use their smartphones to access all channels: voice, chat, video, among others. And they expect contact centres to keep up with them.
Discover why it's more critical than ever that contact centres deliver digital-first communication - and why seamless movement across channels is key to customer satisfaction. Join NICE inContact expert, Gregg Widdowson, and Natalie Calvert, founder of CX High Performance for this live webinar.
What you can expect:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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Don''t forget to complete your Engage Awards entries this week, Daniel, as the online entry platform closes at 23:59 on 7th September. ? Concerned that Monday evening is coming around quickly and doesn''t give you much time to enter? Don''t worry, there are just six entry questions, so you still have plenty of time to put your story forward. We know that your team have gone above and beyond lately, so don''t miss out on your chance to provide them with some well-deserved recognition.? ? ?
? ??
The Engage Awards team |
You are receiving this email as you have subscribed in the past to receive information about our events, conferences and media. If you wish to update your email preferences or unsubscribe, please click the link below:
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title:?Mobile-First Customer Care: Many Channels, One Device
Date:?2nd September 2020?
Time:?2PM BST
Click here to register today.
Customers have a mobile-first mindset. They expect to be able to use their smartphones to access all channels: voice, chat, video, among others. And they expect contact centres to keep up with them.
Discover why it's more critical than ever that contact centres deliver digital-first communication - and why seamless movement across channels is key to customer satisfaction. Join NICE inContact expert, Gregg Widdowson, and Natalie Calvert, founder of CX High Performance for this live webinar.
What you can expect:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you're well and looking forward to the weekend.
Please excuse me for reaching out. We've organised two exciting 60 minute virtual roundtable think tanks - one on the 8th and the other on the 22nd September for a small number of senior contact centre professionals to discuss how to "Build Your Business Around Your Customers".
We're really keen to involve your organisation. These are designed specifically for industry leaders such as yourself, and I'm confident you would enjoy taking part and that the session would provide some really valuable knowledge and insight during these extremely rapidly changing times.
The virtual roundtable?will focus on how digital CX is a top priority for businesses. Connect to today's customers, go digital and be ready for tomorrow.
I'm looking to finalise the last couple of remaining places and was hoping you may be available and would like to join us?
In order to take part, you must:
If you're interested in taking part please do let me know.
Thanks Daniel and I look forward to hearing from you.
Warmest regards,
Steve
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UnsubscribeHi?Daniel,
I hope you''re well.
This is your last chance to register for next week''s webinar:
Webinar title:?Research Results Revealed: How UK Businesses are Using AI to Improve CX
Date:?16th June 2020?
Time:?12PM BST
Click here to register today.
From exclusive research carried out earlier this year, Odigo found that:
Join this webinar to discover the full list of findings whilst also learning?everything that you need to know about how others are implementing new technologies to enhance the CX.?
Even better? The full survey report will also be shared with those who've registered after the webinar.
Don''t forget to?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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Daniel - there is no denying that it''s been a whirlwind of a few months adapting to an entirely new way of life. So, we''ve created exclusive new categories for you to recognise your hard work in supporting colleagues and customers during Covid-19.
We know you''re exceptionally busy during this time, which is why we''ve designed an entry process that really is as simple as it gets - with short answers to just six entry questions being all that''s needed, it''s easy to fit sharing your story into your already hectic schedule. ? You can see exactly what you need to do to claim your 20% entry discount below, as well as our array of new categories. So, what''s stopping you starting the process today?
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The Engage Awards team |
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?UnsubscribeHi?Daniel,
I hope you''re well.
Don't miss our exclusive webinar, where we'll?unveil the headline results from a UK survey of senior enterprise decision makers about how UK businesses are using AI to improve CX.
Webinar title:?Research Results Revealed: How UK Businesses are Using AI to Improve CX
Date:?16th June 2020?
Time:?12PM BST
Click here to register today.
UK business executives are aware they do not have the artificial intelligence (AI) skills and knowledge to drive the customer experience (CX) that their organisations want to achieve. This is a key finding from independent research conducted by Davies Hickman Partners on behalf of Odigo.
While UK business executives are increasingly interested in investing in AI (AI uses machines that learn from experience whilst emulating human thinking and actions), with over 80% thinking AI would add value now and in the future, 4 in 5 respondents also recognise that there is a lack of knowledge in their organisations when it comes to understanding different AI technologies.
The full survey report will be shared with those who've registered after the webinar.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
Don''t miss your chance to register for this week''s webinar, where we''ll delve deep into how to enable effective Remote Working, Enterprise Collaboration & Engagement at this unprecedented time.
Join us as we extend this conversation with experts who participated in the The Raconteur's Connected Business Report.
Webinar title:?What does a Connected Business need, right now??
Date:?14th May 2020??
Time:?12PM BST
Click here to register today.
We will lift-the-lid on how you can:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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Daniel - time is running out to claim 20% off all entries into the Engage Awards, with the offer ending on 29th May. ? The great thing about the offer is that all you need to do is submit your entries by the end of the month - you can then go back and edit your entries right up until the 13th July entry deadline. ? The entry process?also takes place entirely online, meaning there''s absolutely nothing stopping you sharing your success stories relating to engaging your colleagues and customers. ? You can see exactly what you need to do to claim your 20% entry discount below, as well as our array of categories. So, what''s stopping you starting the process today?
?
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The Engage Awards team |
You are receiving this email as you have subscribed in the past to receive information about our events, conferences and media. If you wish to update your email preferences or unsubscribe, please click the link below:
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?UnsubscribeHi?Daniel,
Don''t miss this week''s webinar:
Webinar title: The multiple use cases for AI in the changed world of remote working. How contact centres are being reinvented.
Date:?16th September 2020?
Time: 12PM BST
Click here to register today.
Anticipating mixed location workforces, a digital first agenda and reprioritised customers expectations, contact centres continue to evolve during the current period of rapid change triggered by the pandemic.
The unexpected switch to remote working has delivered benefits and challenges in equal measure. The need for contactless engagement has resulted in widespread acceleration of digital infrastructure and alternatives to live assistance. A recessionary tightening of headcount continues to question how employees are best supported and how to optimise their value.?AI is central to the challenge of migrating contact centre behaviour in these use cases.
Join us to hear Martin Hill-Wilson and Vonage''s Lyndon Myall discuss a wide range of AI powered examples that are now driving this phase of contact centre transformation.
During this webinar, we''ll discuss
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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You are receiving this email as you have subscribed in the past to receive information about our events, conferences and media. If you wish to update your email preferences or unsubscribe, please click the link below:
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title: The multiple use cases for AI in the changed world of remote working. How contact centres are being reinvented.
Date:?16th September 2020?
Time: 12PM BST
Click here to register today.
Anticipating mixed location workforces, a digital first agenda and reprioritised customers expectations, contact centres continue to evolve during the current period of rapid change triggered by the pandemic.
The unexpected switch to remote working has delivered benefits and challenges in equal measure. The need for contactless engagement has resulted in widespread acceleration of digital infrastructure and alternatives to live assistance. A recessionary tightening of headcount continues to question how employees are best supported and how to optimise their value.?AI is central to the challenge of migrating contact centre behaviour in these use cases.
Join us to hear Martin Hill-Wilson and Vonage''s Lyndon Myall discuss a wide range of AI powered examples that are now driving this phase of contact centre transformation.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title:?Social Media Management: Lessons Learned from the Ultimate Crisis
Date:?21st July 2020?
Time:?12PM BST
Click here to register today.
Covid-19 has, and continues to, rock organisations and the way they engage with their audiences to their core. While for some, the pandemic and its fall out has required them to pivot and test their well laid crisis management plans in earnest, others have found their digital engagement strategies wanting.
Join David Bailey, Head of Communications, National Enabling Programmes and Social Media & Digital Engagement Strategic SME, National Police Chief's Council (NPCC), David Reid, Architect/Technical Specialist, Business Applications, Microsoft and Richard Shilton, Head of Customer Success, Orlo, as they outline how to plan for the unexpected and continue to engage and serve your audience on digital channels, whatever comes your way.
Discover:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
I wanted to touch base with you about the Engage Awards, as the deadline of 13th July is creeping up on us.
However, don''t worry, you still have time as we''ve designed an entry form consisting of just six simple questions.
The Engage Awards programme celebrates excellence within customer and employee engagement, and the entry process takes place entirely online using our entry platform.
Categories are broken down into the following (you can also find out more about each category here):?
Innovation, Technology and Integration
Customer Experience
Employee Experience
Workforce and Workplace Transformation
Wondering what to do next? We recommend registering your account for free on our entry platform - here you can browse the entry questions and find out more about each category.
Thanks?Daniel and we hope to have you enter. If you have any questions regarding your entry, please don''t hesitate to get in touch and I''ll be happy to help. I''ll be your contact throughout the entry process.
Kind regards,
Katie
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?UnsubscribeHi?Daniel,
I hope you''re well.
Don't miss our exclusive webinar, where we'll?unveil the headline results from a UK survey of senior enterprise decision makers about how UK businesses are using AI to improve CX.
Webinar title:?Research Results Revealed: How UK Businesses are Using AI to Improve CX
Date:?16th June 2020?
Time:?12PM BST
Click here to register today.
UK business executives are aware they do not have the artificial intelligence (AI) skills and knowledge to drive the customer experience (CX) that their organisations want to achieve. This is a key finding from independent research conducted by Davies Hickman Partners on behalf of Odigo.
While UK business executives are increasingly interested in investing in AI (AI uses machines that learn from experience whilst emulating human thinking and actions), with over 80% thinking AI would add value now and in the future, 4 in 5 respondents also recognise that there is a lack of knowledge in their organisations when it comes to understanding different AI technologies.
The full survey report will be shared with those who've registered after the webinar.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
Uncertainty impacting business activities is the top concern keeping contact centre leaders up at night. So, don''t miss this exclusive webinar where we''ll provide five building blocks to ensure business continuity in the contact centre amid uncertainty.?
Webinar title:?Five Building Blocks to Ensure Business Continuity in the Contact Centre Amid Business Uncertainty
Date: 23rd?June 2020??
Time: 4PM BST
Click here to register today.
Many firms have already experienced the effects of business uncertainty and have tried to adapt to the best of their abilities. Compared to their less equipped peers, savvy contact centre leaders have weathered the operational impact of these uncertain times more easily. That's because they've already established business continuity plans that have helped them rapidly adapt to the new ways of doing business, including remote work and sudden changes in customer demand. ?
Join this webinar to learn:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title: Missguided Case Study: Empowering fashionistas to self-serve with a Virtual Assistant
Date:?22nd September 2020?
Time: 12PM BST
Click here to register today.
Leading fashion retailer, Missguided, introduced its virtual assistant?in 2018 to make the user experience more intuitive and reduce the amount of contacts in their contact centre.
Scott Barker, Head of Customer Service,?will share their journey and results, including:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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After a record breaking number of entries, we are delighted to introduce you to our 2020 Engage Awards finalists. We''d like to take this opportunity to offer an extra congratulations to our 2020 finalists - during such uncertain times, these organisations have truly gone above and beyond to engage their colleagues and customers.
Congratulations again to our finalists! The Engage Awards team |
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UnsubscribeHi Daniel,
I hope you''re well.?
The?Virtual Customer Engagement Transformation Conference?is taking place tomorrow and Friday - before registration shuts, don''t forget to claim your FREE TICKET.
You can find full details of the event below and on our website.
You can claim your free ticket by clicking here.
We''re LIVE streaming the entire event from our very own TV Studio, so there''ll be no logging in and out of Zoom - you can watch the event just like you would your favourite television series.
Don''t miss out!
Kind regards,
Steve
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From: Steve Hurst
Sent: 22 September 2020 13:40
To:?Daniel?Smith <@>@>
Subject: Last chance to claim your free ticket to this week''s LIVE broadcast...
Hi?Daniel,
I hope you''re well.
It''s just two days?until the Virtual Customer Engagement Transformation Conference and the agenda is bursting at the seams with content.
Your?complimentary ticket?to attend the live broadcast on Thursday and Friday of this week is waiting, so don''t miss out on registering your free place today. By attending, you''ll discover how world-class organisations are transforming their customer engagement strategies to suit the demands of the ''new norm''.
The?full agenda is online, but I also wanted to detail below what you can expect from the event:
Thursday 24th September - 10AM-4PM BST
Friday 25th September - 10AM-4PM BST
To register your complimentary ticket to the live event broadcast:?Click here.
Please note: This ticket applies to the live event only - if you don''t attend live and would like to view the on-demand version of the event, you can purchase the on-demand license for just ?99+VAT.?
This ticket is only applicable to end-user guests. If you''re a vendor/service provider, you cannot benefit from a complimentary ticket.
We hope to have you tune in later this week!
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title: The Influence of Mobile Communication on Today''s Omnichannel Customer Experience?
Date:?20th October 2020?
Time:?12PM BST
Click here to register today.
Creating a more connected customer journey is the goal of every brand.?Capturing and keeping customer attention is difficult with so many distractions vying for our time. How do the best brands do it?
For many brands like Starbucks or Amazon, it means adopting a mobile-first strategy. Creating every customer journey with the mobile viewer in mind. The criticality of mobile in today's marketing ecosystem is only increasing, and this webinar will highlight how mobile preferences are being infused into the customer journey to create more relevantand seamless customer experiences across all engagement channels.
We will cover the following topics:
So, join us on October 20th?for this session to secure some practical steps on how you can create a more connected customer journey. Attendees will be able to interact during the session and download content for immediate use!
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
I wanted to check in to remind you that you have a?complimentary ticket to attend the live broadcast of the?Virtual Customer Engagement Transformation Conference?on 24th and 25th September entirely online. By attending, you''ll discover how world-class organisations are transforming their customer experience strategies to suit the demands of the ''new norm''.
My top pick of case studies taking place across the two days are:
Your complimentary virtual pass provides you with access to:
To view the Preview Guide:?Click here.
To register your complimentary ticket to attend the live event broadcast: Click here.
Please note: This ticket applies to the live event only - if you don''t attend live and would like to view the on-demand version of the event, you can purchase the on-demand license for just ?99+VAT.?
This ticket is only applicable to end-user guests. If you''re a vendor/service provider, you cannot benefit from a complimentary ticket.
To register your complimentary ticket to the live event broadcast:?Click here.
We hope to have you tune in!
Kind regards,
Steve
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?Unsubscribe
Hi Daniel, The team at CallMiner would like to invite you to the two most important days you'll experience this summer - the 2020 Customer Engagement Transformation Exchange on the 9th & 10th of September. Attendees will hear informative, actionable thought leadership from industry experts and practitioners on how engagement with customers is rapidly changing through digital transformation, the pandemic, and work-from-home factors and just look at the line-up of experts who are headlining the event: Jeff Gallino, Founder & CTO, CallMiner The agenda is also jam-packed with CX and contact centre practitioners just like you - sharing their war stories and how they've faced and overcome challenges that you may face at your organisation. Featuring a virtual exhibit hall, industry leader sponsors, stimulating breakout sessions and live, interactive exchanges with presenters, attendees and sponsors alike - the event offers all the benefits of an 'in-person' conference - enjoyed from the comfort and convenience of your home or office.
?
Enjoy!
The Engage Webinars team
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?UnsubscribeHi?Daniel,
I hope you''re well.
If you have a chatbot or virtual agent on your roadmap, need to upgrade a poor performing self-service tool or are curious about successful use cases, join us for a behind-the-scenes look at this technology.
Webinar title:?Tips for Deploying AI Chatbots & Virtual Agents
Date: 4th June 2020??
Time:?12PM BST
Click here to register today.
Advancements in chatbot, virtual agent and conversational AI technologies have made them a go-to solution for providing easy-to-use and cost-effective customer support on digital channels.
Customers are becoming more comfortable with using self-service options and appreciate being able to get help instantly at any time of the day or night. Companies benefit from reducing demand on contact centre agents and improving their customer experience.
Through a series of live demonstrations, we'll explore:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well and that you''re having a good week so far.
I wanted to remind you that the 2 for 1 offer on all?Virtual Customer Engagement Transformation Conference?tickets ends this Friday, 14th August.
Presenters taking to the stage on 24th and 25th September include Selfridges,?GVC Holdings, Brighton and Hove Albion FC, LV=, HM Land Registry, Royal Mint, ENGIE, Bionic, LinkedIn, npower, RBS, John Lewis and Partners, Legal & General, Go Ahead, Bupa, Credit Suisse, BT, Twitter, Gartner?and more.
I also wanted to share with you some exciting news relating to the event. We''ll be LIVE streaming the whole two days worth of content on our exclusive Engage Customer TV.?
That means no more logging into Zoom and no more pre-recorded content - we''re bringing you a live streamed, fully interactive conference direct from our very own studio, meaning that you can sit back and watch the event just like you''d watch your favourite television show.?
You can find out more about all of our presenters and view the topic streams in the Preview Guide.?
Actions you need to take to secure 2 for 1 on all tickets: Simply reply to this email to express your interest - but act quickly, the offer ends at 5pm on Friday.
Thanks Daniel and I look forward to hearing from you.
Kind regards,
Jamie
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?UnsubscribeHi?Daniel,
I hope you''re well.
I wanted to let you know that we have some fantastic ticket offers running for the Virtual Customer Engagement Transformation Conference?taking place on 24th and 25th September completely online.
Please reply to this email to let me know if you''d like to take advantage of:
Presenters taking to the stage are all senior individuals responsible for setting out and executing their organisation''s customer engagement strategies. You''ll be witness to case studies from:?Selfridges, Brighton and Hove Albion FC, LV=, HM Land Registry, Royal Mint, ENGIE, Bionic, LinkedIn, npower, RBS, John Lewis and Partners, Legal & General, Go Ahead, Bupa, Credit Suisse, BT, Twitter, Gartner?and more.
In case you hadn''t already seen, we''ll also be LIVE streaming the whole two days worth of content on our exclusive Engage Customer TV.?That means no more logging into Zoom and no more pre-recorded content - we''re bringing you a live streamed, fully interactive conference direct from our very own studio, meaning that you can sit back and watch the event just like you''d watch your favourite television show.?
Please see below for an image that should give you an idea of what to expect next month.
You can find out more about all of our presenters and view the topic streams in the Preview Guide.?
Thanks Daniel and I look forward to hearing from you.
Kind regards,
Jamie
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?UnsubscribeHi?Daniel,
We wanted to provide you with a feast of free?content to brighten up your Friday.
We''ve recently hosted multiple webinars that have each provided unique and exclusive insights regarding how to improve engagement. Today, we''re giving you the chance to watch each of our recent webinars on-demand...
I hope you enjoy the on-demand content.
Kind regards,
Steve
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You are receiving this email as you have subscribed in the past to receive information about our events, conferences and media. If you wish to update your email preferences or unsubscribe, please click the link below:
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title:?Social Media Management: Lessons Learned from the Ultimate Crisis
Date:?21st July 2020?
Time:?12PM BST
Click here to register today.
Covid-19 has, and continues to, rock organisations and the way they engage with their audiences to their core. While for some, the pandemic and its fall out has required them to pivot and test their well laid crisis management plans in earnest, others have found their digital engagement strategies wanting.
Join David Bailey, Head of Communications, National Enabling Programmes and Social Media & Digital Engagement Strategic SME, National Police Chief's Council (NPCC), David Reid, Architect/Technical Specialist, Business Applications, Microsoft and Richard Shilton, Head of Customer Success, Orlo, as they outline how to plan for the unexpected and continue to engage and serve your audience on digital channels, whatever comes your way.
Discover:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
Don''t miss this week''s webinar:
Webinar title: Digital First: Why early adopters will thrive in the current climate
Date:?29th September 2020?
Time:?12PM BST
Click here to register today.
Many of us have become accustomed to working remotely and travelling less over the past few months, but as the UK starts to open up, we take a look at some of the lessons learnt and strategies deployed by one of the hardest hit industries, travel and transport,?as they attempt to get people moving again.
Join Steven Hughes, Senior Social Media Advisor at London North Eastern Railway (LNER),?Dave Sayers, Director of Travel, Transport & Hospitality at?Microsoft and Jack Fox, Travel & Transport Sector Lead at Orlo as they reflect on how their industry has been affected and offer the benefit of their experience to other sectors as they try to regain consumer confidence.
Discover:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
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?UnsubscribeHi?Daniel,
I hope you''re well.
Following the launch of The Raconteur's Connected Business Report, one of the most important discussions that business decision makers currently face is how to enable effective Remote Working, Enterprise Collaboration & Customer Experience Engagement.
Join us as we extend this conversation with the experts who participated in the report''s findings and thought leaders within Customer Experience.
Webinar title:?What does a Connected Business need, right now??
Date:?14th May 2020??
Time:?12PM BST
Click here to register today.
We will lift-the-lid on how you can:
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
? ? ? ? |
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?UnsubscribeHi?Daniel,
Don''t miss our upcoming webinar:
Webinar title: How to look for AI Use Cases in your business
Date:?30th September 2020?
Time: 12PM BST
Click here to register today.
The research findings published by Gartner, Forrester, and other leading consulting houses, continues to validate the increasing value of data. Our world is changing. Organisations are experiencing tremendous success as a result of new technologies - image and video analysis, natural language processing, recommendation engines able to draw valuable insights from data, etc. However, many companies are still trying to figure out how to get started on their AI journey and how to apply this technology in a manner that will bring value to their organisation. One of the reasons for this is that the technology is just one aspect of a successful AI solution. The second, and more important one, concerns having a proper business case.
During this webinar, we'll describe Objectivity's proven approach, which could help you discover how to look for AI use cases in your own organisation.
Join the webinar to learn:
We'll also share a client case study which showcases how we applied the described approach when working with Leonard Cheshire, an international non-profit organisation.
The webinar is free to attend.
Sounds like something you can''t afford to miss??Then?register today.
Please note: If you want to attend the above webinar but are unavailable at the scheduled time, please still register in order to receive a recorded playback.??
I hope to have you join us.
Kind regards,
Steve
? ? ? ? |
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