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Managing Communities

July 31

What are some of the pain points managing your community that technology could solve?

Siavash Mahmoudian

siavash

As a community manager, what are the things you do every day that you think technology could help you with but it’s not?

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Managing Communities

July 30

Consumer reviews

Liz Crampton

lizcrampton

Hi all! We manage consumer reviews in our Community team (Amazon reviews for Product, Google Play for app reviews etc) and we’re looking at calculating RoI for this.

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Managing Communities

August 8

Have you done sentiment analysis on your community's content? Was it helpful?

Siavash Mahmoudian

siavash

As a community platform provider, recently, we got a request from a few of our customers for content sentiment analysis as well as deeper content analysis in the community manager dashboard.

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Managing Communities

August 9

Something appears to have broken here

Richard Millington

richard_millington

Not quite what what’s happened here yet. Give me a day or two and we’ll get it fixed.

Sorry about this…

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Platforms & Technology

August 12

SPAM blocking

Lacey Horta

lacey_ccs

What platform do you run your community on and what SPAM blocking features does it have?

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Managing Communities

August 12

Sense of Community 2019

Liz Crampton

lizcrampton

I have found multiple related threads around SOC but they’re all from 2015 or so - is this still a good/relevant industry benchmark? Wondering if there are any other/newer measures that communities are using these days @richard_millington or any data buffs?

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Platforms & Technology

August 14

Gamifications for superusers and in general

Vikram K

troopergear

Hello people

I was looking for some help with regards to superuser programs which will promote superuser participation on the forum and keep them engaged.

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Managing Communities

August 13

How do you handle discussions in stackoverflow?

Tanya Gorbunova

tanyagorbunova

Hi,
Is there anybody who is using stackoverflow’s tags to run their own community? for exampl: https://stackoverflow.com/questions/tagged/lithium

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Platforms & Technology

August 13

What is the one feature/functionality that you wished your community platform had?

Siavash Mahmoudian

siavash

I’ve already found a post in here regarding community platform functionalities wishlist.

But I’m curious to know if you could only pick ONE feature or functionality to be added to your existing community platform, what would it be?

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Managing Communities

August 26

Question: Onboarding Process For An Offline Community

Amir Noureddini

amir_noureddini

Hi friends,

I’m forming a B2B community for our company:
Users of our product: Employees (salespersons) of the partner companies.
Who we need to ultimately satisfy: Partner company CEOs.

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Managing Communities

August 27

How to reduce churn of superusers?

Laís Silva

lalinhaaa

So I run a community for a Telco here in Brazil and, though we have over 150k registerred members, the majority of new registers come, ask a question and never come back not even for a disclosure purpose.
We are aware of or platform limitations (currently running on vBulletin 4.2.5) regarding authomatizing answers to be delivered also via e-mail and other mechanicals we could apply with a better/more up to date platform.
The thing is - we are growing on superusers (last October, when I started at this project we had 27, nowadays they are close to 130 monthly) with gamification and rewards, but those starting 27 are sttuborn creatures ready to go full troll mode everytime we change layout/rules/etc.
So, to wrap up, I have a couple of questions I need advice:
1- should I clean up my registerred users base and clusterize everyone that’s left and measure if this is a good way to convert inactive users to superusers? or
2 - should I leave the user base as is and clusterize only new registers in order to reduce churn just from here on?

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Managing Communities

September 6

Creating an online community with varying membership/access levels

Alice McDonnell

alicemcdonnell

Hi everyone,

I’m in the planning stages of an online community and need to have varying levels of access for three different audiences. Some will be open access and others will require login.

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Managing Communities

September 16

Dealing with infuriated members - when they forget that they have an account

Marta Campabadal

macat

Hello!

I’d like to get your opinion on something that has happened recently in our community. I manage a platform with over 200 online communities for people living with rare diseases worldwide.

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Managing Communities

September 23

Freelance Community and Social Media Manager needed at Better Century

Tom Beckett

bettercenturytom

Hi,

Hope it’s OK to post a job we’re advertising at Better Century. We are also looking for a small amount of consultancy support for strategy so PM me if you think you can help!

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Coaching

September 24

Share Your October Goals

Richard Millington

richard_millington

Hi @Accelerator participants,

If you’re just joining us, be sure to read this topic first.

To kick things off, please share your accelerator goals for October. You can set your October goals by heading to www.feverbee.com/accelerator (click ‘return to your profile’). Then browse the tabs and select your goals per below:

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Coaching

September 30

I’m at the very beginning

cdb788

In my current business, I work with a lot of coaches with specialties in education and career. Various kinds of teacher, parent, school coaching as well as leadership, business, career development coaching. A little bit of wellness mixed in as well.

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Coaching

October 2

A Question About Data

Richard Millington

richard_millington

Let’s talk about doing more with our data.

One of the first things I’ve picked up from the community @Accelerator tool is very few people do much with their data besides sending it to their boss in reports and hoping the metrics went in the right direction.

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Platforms & Technology

October 1

How much do companies spend on an average every month to keep a vendor platform?

Sangeetha Menon

sangeetha_menon2018

Hello All,

I am relatively new to this community and would like to understand the average cost involved in managing an ‘out of the box’ community platform sourced through a vendor.

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Coaching

October 4

Finally getting serious: my October 2019 FeverBee Accelerator goals

Joel Zaslofsky

JoelZaslofsky

Hey fellow Accelerator participants!

After filling out the self-assessment of my current community skills (which was wonderfully designed Rich!), I’m weakest in strategy. That’s really no surprise because I’ve done little to take all the knowledge in my head about community strategy and convert it into action.

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Platforms & Technology

October 7

Any relation to forumbee.com

David Silvernail

dvsDave

Looking for something totally unrelated to forums, I found a reference to forumbee.com, a community discussion platform.

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Managing Communities

October 14

The new book - calling for ideas and suggestions

Richard Millington

richard_millington

Hey everyone (especially the @INDISPENSABLES group!)

As many of you know, I’ve recently signed my first professional book contract (with Pearson).

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Platforms & Technology

October 14

Code template of Feverbee's interactive banner?

Cees de Kort

flyingdojo

Feverbee community,

After reading the indispensable community and its chapter on modeling/guiding a member’s first steps in the community through requesting for input into it, I’m looking into creating the same functionality in my banner as the Feverbee community has. I’m fully behind the idea and it’s reason. I got some coding skills, but there is still much to be learned on this front.

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Managing Communities

October 21

Estimating active members and visitor to an online community

Mari Helsvig

marih

Hi.

I am trying to make a business case (inc. calculating expected ROI) for an online, branded community.

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Managing Communities

October 23

Change management - how to tell your community you're transitioning to a new platform?

Emmah Schramke

ejs1026

I need to help crafting the initial message to my community about the upcoming transition. If anyone could share examples of communications they used or have seen, I would really appreciate it. I’m also trying to figure out how many additional posts I need to have about this as well.

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Platforms & Technology

October 25

Private forums- could use some help

Melissa Jenkins

Breastcancer_org

We want to build an option for Private Forums. Our platform is custom as of now, and could really use advice from others who are using different platforms. Thanks in advance!

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Platforms & Technology

October 28

Gamification with physical rewards

Scott Carmichael

itsmescotty

Anyone here ever built a gamification system with physical rewards? I’m interested in feedback from members who have gone beyond just presenting badges and status levels and started providing actual gifts in exchange for their site actions.

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Platforms & Technology

October 30

What rules does the community have?

Azwana Azman

ai_azwana

I’m new here hence i want to know if there is any rules that needed to be followed in this community. Is there any consequences for breaking the rules?

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Platforms & Technology

October 30

How do you become a member?

Azwana Azman

ai_azwana

Obviously i did not know that this web is exist before. Suprising there’s a lot of members here. Mind sharing how do you become a member in this communities? As for me it was a recommendation from my lecturer. And what requirements must be met to become a member?

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Persuasion & Gaining Support

November 8

Best Advice for Managing Up & Setting Expectations For a Community Launch

Colin Campbell

cscamp07

I was just talking with @richard_millington on LinkedIn and realized I should put my question to the whole community of pros here.

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Collaboration & Knowledge Mgmt

November 7

What do you compare in your community?

Joel Rangelle

joelr

Do you offer any spaces, tools, or benchmarks for comparison on your CoPs? I really liked the topic from Richard a couple of days ago about the Power of Comparison:

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Forum Support

November 7

Accelerator announcement shows to everyone

Joel Rangelle

joelr

FYI the Feverbee Accelerator program announcement shows to everyone, myself included, which is confusing.

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Collaboration & Knowledge Mgmt

November 18

Building open communities and businesses to bridge the skill gap

Osioke Itseuwa

sprime

For the past 9 years I have been looking at how communities can be leveraged as a tool for learning complex skills. This started during university where I hardly attended lectures but used peer to peer (course mate to course mate) interactions to learn course materials. Back then I didn’t know this was what it was called, I just knew learning from lectures was hard and confusing.

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Managing Communities

November 20

Incentivizing with status

Lara Liddell

lliddell

Hey everyone,

So I’m pretty certain my community members are motivated by status. Trying to identify the best way to tap into that but having trouble coming up with anything that isn’t traditional gamification.

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Managing Communities

November 19

Archiving forum content

Liz Crampton

lizcrampton

Hi everyone,

Do you archive your community content regularly, and if so, what criteria do you use?

We’re looking at archiving some older support content to keep the forums up-to-date and reduce overwhelm with so many search results but don’t want to archive any old content that is still useful (and hit our SEO). I’m thinking of basing archiving on anything > 3 years old with zero recent comments or even views.

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Managing Communities

November 21

Video Content Research

Hugh Carr

hughcarr

Hi everyone!

We’re considering developing some video content for our Community to act as tutorials for some of the more advanced features of our product. Our experience with video content has been mostly through sharing, but we’d like to create some homegrown content that is native to our community.

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Collaboration & Knowledge Mgmt

November 26

Engagement Needs Questions!

David Silvernail

dvsDave

I just got back from the biggest convention in my community’s industry and had some great discussions with some really smart people. In trying to identify why weren’t getting the engagement we used to, we were having trouble pinpointing the reason. WE have a solid core of really great members in our community and tons of traffic. Over the weekend, we realized what the issue was. Our community doesn’t have enough challenges to sink their teeth into.

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Managing Communities

December 2

User encouragement

Lara Liddell

lliddell

Hey all,

Building a community for architects that have to go through a rigorous set of exams called the ARE. In this, it is very common for them to fail at least one of the six divisions and many users beat themselves up over it.

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Managing Communities

December 3

Restructure forum topics

Ryan Paredez

iamryan

I’m the CM of a very technical community (i’m not a very technical person). The way our community forums are set up are (from what I was told) based on org structure, and was done years ago.

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Persuasion & Gaining Support

December 13

Community vs. social media

outofthebox

Hi, how can community be a fundable priority vs. the incredible reach of social media? OR - do you find that your communities have a comparable audience to your organization’s social media channels?

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Managing Communities

December 28

Need help on wording: building a 'trap' to capture users?

Joel Rangelle

joelr

What would you call this: building a best-in-class resource, database, or content repository in order to capture users (with the goal of converting them into engaged members)?

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Managing Communities

January 14

Engagement from "time poor" members

Lara Liddell

lliddell

Hello,

I’m struggling with getting members to engage outside of when they have a problem/question that they need help with. Our community is for architects that are preparing for taking an exam that grants them licensure, and vast majority of the time, they’re incredibly busy.

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Managing Communities

January 18

When did you know your community hit the 'Next Level'?

Joel Rangelle

joelr

I was reading the latest article by Richard on Latest Question vs Latest Activity (https://www.feverbee.com/latest-question-activity/?mc_cid=df283b8a24&mc_eid=bf469e57da) and the last line really stood out to me:

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Managing Communities

January 17

What content do you cross-post to your complimentary social network accounts?

Anton

meglio

Cross-posting my question originally posted at Discourse Meta, as I now realized it is related to all forums, not just Discourse-based ones:

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Managing Communities

February 3

Why have subgroups?

Michael Johnson

michael_johnson_1

What problems do your subgroups solve? Why do you have them within your community?

We are in the process of reimagining our community subgroups and retooling their technical functionality. In this process, I want to check and see what other experiences are out there and make sure we are considering all options. For context, I manage an online community of practice. Our subgroups have both online and offline elements (meetups, events, etc.).

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Managing Communities

February 4

How with internal newsletter engage developers to be more active in Community?

Laima Vainina

laimavai

Hi there!
Does anyone have experience with creating internal newsletters and could share some tips?
I’m in charge of creating a monthly internal newsletter about the things that happen around our Community. The goal for this is to inform other colleagues, especially developers and Product Managers to make them more active in our forum and help to answer technical, product-related questions.
I was wondering maybe someone has experience with this and could share insights, tips, and tricks, etc?

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Platforms & Technology

February 4

Any HIPAA and WCAG compliant community platforms?

Mark Schwanke

MarkSchwanke

Is anyone familiar with any community platforms that are HIPAA and WCAG compliant?

ZenDesk can be HIPAA compliant apparently but not sure about WCAG.

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Managing Communities

February 4

Business goals vs Community engagement in a Support Community

Danvers Breedon-Jones

danvers

Hey folks

I’m a Community Manager a SaaS product and we’re still pretty new (soft launch in September).

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Managing Communities

January 9

Change Management for Community Transition

Becky Hensley

rcbecky

We are about to embark on a move from one platform to another and I’d like to get a handle on developing a solid change management plan.

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Managing Communities

February 21

Data retention/GDPR

Ellen Bergdahl

lenstar

Hey everyone,

First time posting here, though I’ve been what we’d all call a ‘lurker’ for a little while now. It’s great to see so many people sharing their experiences and solutions!

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Managing Communities

March 12

Increasing engagement with Monthly Community News article

Laima Vainina

laimavai

Hey guys,
Does anyone have experience with creating monthly news articles for your community where you are gathering all the most important information for the previous month?
If so - what is your engagement, how your community perceiving this? Is it increases overall engagement or no? Here is my latest news article about my community.
What do you think is good and what is bad there? Feedback on anything will be helpful!
It could be great to see what you guys are doing, what is your strategy regarding community news?

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Managing Communities

April 9

Would Anyone Like To Lead FeverBee Experts?

Richard Millington

richard_millington

Hey folks,

As some of you have noticed, I haven't been very active here over the past year.

I'm working on a 3rd book, I've got several clients and course participants to support, and have been travelling a bunch (until recently) for various speaking events etc.

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Managing Communities

April 13

How do you calculate the ideal number of champions your community should have?

Vera Tiago

veratiago

Hi everyone,
are you targeting to grow the number of champions (superusers, external ambassadors, MVPs, etc) as your community grows? How do you calculate the ideal number of champions your community should have?

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Managing Communities

March 2

To allow or not to allow video?

Jordan Dayton

jordan_dayton

I've built and managed 4 communities for software startups, using Jive-x, Telligent, Discourse, and Higher Logic. With their millions of dollars of funding, they often had a mentality of "money isn't an issue." just do what it takes to make it work and create the best customer experience.

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Managing Communities

March 11

What percentage of your community visits are from mobile devices?

Siavash Mahmoudian

siavash

I was wondering what percentage of different types of communities are from mobile vs desktop and tablet.

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Platforms & Technology

April 30

Has anyone used Buddyboss.com for building an online community? If so, what has your experience...

Ani Harish

ani871

Hello Community,

We are in the process of setting up a community for founders and have been looking at buddyboss.com for building the online community. It integrates well with a Wordpress site and allows us to form groups and offers integrations that we kind of like and will serve the community we are creating. It checks most of the boxes we have in mind

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Collaboration & Knowledge Mgmt

May 6

Post-Covid19 Strategies

Joel Rangelle

joelr

Related FeverBee article: https://www.feverbee.com/covid-19-communities/?mc_cid=3d0d29cadf&mc_eid=bf469e57da

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