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G2 Grid for Customer Success

See how vendors rank based on customer reviews

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An unbiased, scientific aggregation of customer reviews and third-party market data for customer success software

If you're even thinking about thinking about customer success software, this document will be invaluable. It's all about showcasing real experiences from real customers—their wins, their challenges, the strengths and weaknesses of the platform—you'll see it all. Download this report to get:

  • The Fall 2019 G2 Crowd Grid visual
  • A deep dive into the methodology behind the scoring process
  • The Grid scores that determined each vendor’s placement
  • Side-by-side feature comparison
  • Additional data including customer segments, ROI, and more

How WeWork Trains Account Managers At Scale

Expanding the Account Management team by 5x in 12 months? Getting them onboarded in one week? Doing it all for a global, distributed workforce? Sounds pretty scary! Join WeWork's Senior Lead of Growth Operations, Brian Goodliffe, on Thursday, October 31 at 11:00 a.m. PT (2:00 p.m. ET), and learn how WeWork solved these problems and others, including:

  • Training the team on major updates, releases, and changes and overcoming low engagement to do it.
  • Communicating minor changes in process and technology to the various teams as they became relevant.
  • Tracking the impact of training and onboarding activities.
  • And more!
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Copyright © 2019 Gainsight, Inc. All rights reserved.
Gainsight, Inc. 655 Montgomery Street
7th Floor San Francisco, California 94111

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First name
Last name
Primary Role
Gainsight Employee
CSM / Account Manager
CS Ops / Gainsight Admin
CS Leader / Exec
Product Manager
Product Mgmt. Leader / Exec
Salesforce Admin
Customer Communications (1:Many)
Which Gainsight product(s) do you use?
CS (customer success app)
PX (product experience app)
Data Name Data Type Options
Location   Text Box
First name   Text Box
Last name   Text Box
Username   Text Box
Password   Text Box
Email   Text Box
  option Primary Role
  option Gainsight Employee
  option CSM / Account Manager
  option CS Ops / Gainsight Admin
  option CS Leader / Exec
  option Product Manager
  option Product Mgmt. Leader / Exec
  option Salesforce Admin
  option Customer Communications (1:Many)
  checklist Which Gainsight product(s) do you use?
  checklist CS (customer success app)
  checklist PX (product experience app)

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Comment on: 01/09/2020