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Hello Friend,

Retailers across the globe are reshaping the digital narrative by creating customer journeys that merge elements of in-person experiences with new digital technologies. Using aesthetics as a business-boosting strategy is not only a means to gain brand recognition in a saturated market, but it is also the new imperative to maintain moments of customer delight in the digital age. How do designs for the digital journey of today impact experiences both online and offline in the future?

Join industry thought leader Pauline Brown, Former Chairman of North America for LVMH Mo?t Hennessy Louis Vuitton, for a live fireside chat to discuss:

• Why and how to place customer delight at the center of all business strategies to create a unified customer experience from brick-and-mortar to web and mobile
• Best practices in designing a holistic digital journey based on global trends & technologies
• Comprehensive aesthetic intelligence tactics to get back on the path to recovery in a world post-pandemic

We'll see you for Redefining the Business of Aesthetics - Redesigning for the Digital Journey of the Future on June 24 at 12:00pm EST / 9:00am PST / 6:00pm CET.

Reserve your spot today and join the conversation!

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Hi there,

Join us next week for our live webinar: Impactful Interactions: Winning the Human Customer in a Digital World  on May 27 at 12:00pm EST / 9:00am PST / 5:00pm GMT+1.

COVID-19 has increased the necessity to make the move to digital more immediate than ever. While many organizations have rapidly pivoted against the pressures of the modern-consumer journey in today's precarious landscape, the risk of losing a sense of empathy and damaging customer loyalty is also peaking.

Join CX subject matter expert and renowned author, Adam Toporek, for an hour-long webinar to discover how to build the right strategy of empathy, privacy, and security to introduce a key differentiator for your business'' success while maintaining customer trust during these uncertain times.

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Can''t make the webinar? Pre-register to receive the recording.

Hi there,

While these uncertain times present challenges with the heightened demand on digital interactions, many customer experience organizations are already rapidly pivoting to tackle this brave new digital world. As you're outlining new strategies for analyzing customer insights and communications, have you considered the significance of maintaining empathy for an emotionally impactful customer journey?

Join renowned author and CX expert, Adam Toporek, in our hour-long live webinar where we'll discuss:

• The science behind customer emotion and why "human moments" matter most for maintaining customer loyalty
• How to leverage customer concerns around privacy and security to create an even stronger bond with customers and help reduce churn
• Key action items you can implement immediately to strengthen empathy in the digital journey and establish trust across your Omni-channel strategy

We'll see you for Impactful Interactions: Winning the Human Customer in a Digital World on May 27 at 12 p.m. EST / 9 a.m. PST / 5 p.m. GMT+1.

Register Now

Can''t make the webinar? Pre-register to receive the recording.

Impactful Interactions: Winning the Human Customer in a Digital World goes live tomorrow at 12:00pm EST / 9:00am PST / 5:00pm GMT+1. Have you secured your free spot?

Join us, along with Adam Toporek, Renowned Author and CX Expert, for an hour-long discussion covering:

• The science behind "human moments" in digital interactions
• Importance of maintaining empathy in the customer journey for establishing trust
• Action items for immediate takeaways to create emotionally impactful customer journeys

We'll see you there!

Register Now

Can''t make the webinar? Pre-register to receive the recording.