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Hi save97106@,

Black Friday is less than 3 weeks away. If you''re not ready yet, here some last minutes tips from ecommerce insiders.

Don''t forget that BFCM is not just about selling more; it about delivering an outstanding experience, from the first website visit to shipping, with great customer support.

That''s the key to get loyalty and this is the long-term CLV strategy! Happy reading.

Drop and Adopt These Tactics to Skyrocket Your BFCM Sales

Black Friday and Cyber Monday (BFCM) 2020 will undoubtedly be record-breaking. The shopping event has been steadily growing every year, with a huge leap in sales between 2018 to 2019 from $6.2B to $7.4B on Black Friday alone.

Five Ecommerce Insiders Reveal BFCM Secrets

A Complete Guide to BFCM Logistics

eCommerce Growth Summit

November 12-13 @ ____ PM EST

Our partners at Omniconvert are launching the Fall Edition of the eCommerce Growth Summit coming up this November 12 and 13 and we will be there!

Amazing speakers and industry veterans will bring into the spotlight practical eCommerce strategies to boost your store's performance and clients' happiness. Main topics include Customer Retention & Experience, Conversion Rate Optimization, SEO, Paid Advertising.

Quick Wins For BFCM Revenue: Personalization, Social Media & Customer Service

Wed, Nov. 4 @ 5PM EST

Black Friday and Cyber Monday 2020 is going to be dramatically different this year, without the crowds, overnight lines, or extensive in-store dealings. The focus this year will be online. And, unsurprisingly online sales this Cyber Weekend are set to be the biggest yet driving nearly ?40 Billion.

FUTR Digital Experience 2020
[Wed, Nov. 4-6 @ 2PM EST]

FUTR Digital Experience is the grand gathering of buyers - retailers, brands, & e-commerce - focussed on the common goal of continual reinvention & understanding of the modern customer.

SubSummit Virtual Event
[November 11-13]:

Three days of actionable insights and impactful takeaways from 100+ speakers to grow or start your subscription.

DCKAP eSummit: B2B Edition
[Tues, Nov. 10 @ 10AM EST]:

B2B has been one of the most affected by the changes happening in the current climate, and we want to use this conference as a conduit for all the latest and most relevant information to provide a window into current successes and help you find the best strategy for your business.

Bringing together eCommerce experts from marketing to customer success to discuss the best ways to elevate business. 

The Journey Of A Gift: 
[Thurs, Nov. 12 @ 2PM EST]:

How can you, as a brand, capitalize on this digital transformation during the most profitable time of the year? 

Join us on November 12th to hear from a best-in-class tech as we dive into the top strategies and tactics for optimizing the customer journey for a new era of holiday shoppers.

Customer acquisition, onsite experience, marketing automation, customer service, fulfillment & more.

Vested Interest: Episode 7
[Thurs, Nov. 19 @ 1:30PM EST]:

Watch Ecommerce brands give the pitch of a lifetime in front of investors who are looking to invest in businesses get to the next level.

Apply to participate in a future episode (DTC eComm Brands): Click Here

The eCommerce Technology Playbook To Create The Ultimate Holiday Customer Journey

Learn more about how apps and technology can optimize your customers' purchase journey and how you can begin implementing the solutions this holiday season. Download the eBook to learn more about: Loyalty & Referral Programs, Flexible Payment Options, Affordable Shipping, Marketing Automation, Extended Warranty & more.

PS: It''s not too late to prepare your support team for BFCM. Signup here to get an ecommerce Helpdesk. 

Already have a Helpdesk? See the differences and why Gorgias transforms support from painful to exceptional. We also buyout your current helpdesk contract to make your move easier.

Hi there,

You''re in the middle of the craziest week of the year for ecommerce. But let''s take a break for a few minutes (you deserve it) and relax.

You may have not yet planned anything for next year, and that''s normal; 2020 was so unpredictable! So we went in-depth to showcase 2 opportunities: one webinar about mobile strategy & and one article about the impact of answering social media comments!

Have a good read and best of luck this week, hope it''s the biggest one yet. ????

Impact Of Responding To Social Comments

Webinars & Events

5 Mobile eCommerce Trends That Will Dominate 2021

Thursday, December 10th @ 3PM EST

Foundermade: Discovery Show at Home

Thursday, December 10th 

Holidays Unwrapped: eCommerce
Top Tips & Lessons eBook

Hi save97106@,

You''re in the middle of the craziest week of the year for ecommerce. But let''s take a break for a few minutes (you deserve it) and relax.

You may have not yet planned anything for next year, and that''s normal; 2020 was so unpredictable! So we went in-depth to showcase 2 opportunities: one webinar about mobile strategy & and one article about the impact of answering social media comments!

Have a good read and best of luck this week, hope it''s the biggest one yet. ????

Impact Of Responding To Social Comments

Webinars & Events

5 Mobile eCommerce Trends That Will Dominate 2021

Thursday, December 10th @ 3PM EST

Foundermade: Discovery Show at Home

Thursday, December 10th 

Holidays Unwrapped: eCommerce
Top Tips & Lessons eBook

Hi there,

This week we are hosting a new episode of Vested Interest (DTC Ecomm version of Shark Tank) at Foundermade on Dec. 10 @ 5PM EST! Porsche is giving away $10,000 to the pitch competition winner! You can register to watch below ??

Vested Interest is where three Ecommerce brands pitch their growth strategy in front of VCs for a chance at an investment.

Still related to growth, we''ve freshly published an article about building a business plan. If you haven''t written your own, see why most successful businesses do (+ download our free business model template). ??

Have a great week!

[Foundermade Edition]
$10,000 Prize via Porsche

Thursday, December 10th @ 5:00PM EST

How to build a killer business Plan (+ PDF template)

December 2020 ??

The State of Customer Experience
featuring SheFit & ManlyBands

Wednesday, December 9th @ 1PM EST

5 Mobile eCommerce Trends That Will Dominate 2021

Thursday, December 10th @ 3PM EST

Foundermade Discovery Show @ Home

Featuring: Vested Interest Pitch Competition

Thursday, December 10th @ 5PM EST

CX Summit: Preparing For 2021 Returns

Wednesday, December 16th @ 3PM EST

The best way to avoid poor delivery experiences?
With LateShipment

We all know that delivery issues may ruin all your efforts to build your ecommerce brand, even if it''s not your fault. The main way to avoid a bad customer experience? Being proactive! Integrating LateShipment, Gorgias allows you to auto-trigger messages for delivery issues automate and send order status notifications to keep your customer in the loop. The best way to stay close to your customers!

Specialty Coffee Branding & Ecommerce feat. Wilbur Curtis

The Curtis name is synonymous with a full line of the world's most advanced, top-of-the-line commercial coffee brewing equipment.

SeaMonster Studios provided brand design, strategy and a kick-ass B2B Shopify store-an eCommerce experience built for multi-tier wholesale and retail customers tied directly to their shipping and automation, accounting and ERP platforms, offering cost-saving business automation and a gnarly B2C and B2B user experience.

Hi there,

Last week we were very excited to announce our Series B funding round of $25 million. But more than the money, we are happy because this is a big step in our journey to turn customer support from painful to exceptional!

What the plan for 2021? We''re focusing on the top 10 repetitive questions merchants experience to help you solve them faster and more efficiently than ever! Have a look at our plans in the article below. ??

The end of the year is near, but our team is still hosting some online webinars to help you set up 2021 - most notably on managing returns ?? ??.

Why we raised our Series B, and what that means for our merchants

December 2020 ??

CX Summit: Preparing For 2021 Returns

Wednesday, December 16th @ 3PM EST

Traffic & Conversion [Virtual]

December 15 - 17, 2020

How to create a 5-Star customer experience with reviews and UGC?

Positive customer experiences are crucial if you want to gain a competitive edge and stand out in today's online shopping landscape. This is why retailers use Okendo to build shopper trust, showcase customer experiences, and compel buying action.

By connecting Okendo to Gorgias, you can prevent the negative impact of bad reviews left by customers on your website by automatically creating a support ticket when a new review is left.

How LTVplus helped Easy Treezy with the influx in tickets during Christmas and increased their sales by 60%

Easy Treezy is an eCommerce business that specializes in making the world's first pre-lit and pre-decorated Artificial Christmas trees. Ever since Easy Treezy was featured on Shark Tank in December 2019, they received a large volume of customer inquiries. Without a dedicated customer support team, they were losing sales and customers were frustrated.

They acted fast and searched for a reliable partner who could help them provide world-class customer service.

Hi save97106@,

We''re almost at the finish line before BFCM and we have a few events to make sure you are on top of all your campaigns - from email, ads, on-site optimization, cart abandonment and more. Good luck this season and happy reading!

PS: It''s not too late to prepare your support team for BFCM. Signup here to get your helpdesk and your agents fully onboarded within a week. Already have a Helpdesk? We buy out your current helpdesk contract to make your move easier.

How to Make Your BFCM Offers More Impactful: 10 Tips to Increase the Conversion Rate

Seeing how consumers are starting their holiday shopping earlier every year, it seems like it's always the right time to start preparing for the Black Friday/Cyber Monday holiday.

Webinars & Events

eCommerce Growth Summit

November 12-13 @ 11:30AM EST

Our partners at Omniconvert are launching the Fall Edition of the eCommerce Growth Summit coming up this November 12 and 13 and we will be there!

Amazing speakers and industry veterans will bring into the spotlight practical eCommerce strategies to boost your store's performance and clients' happiness. Main topics include Customer Retention & Experience, Conversion Rate Optimization, SEO, Paid Advertising.

The Journey Of A Gift: From The North Pole To Your Customers Hands

Thur, Nov. 12 @ 2PM EST

Holiday shopping is going to be different this year, as more consumers move online due to rapidly changing preferences amidst a pandemic.

So how can you, as a brand, capitalize on this digital transformation during the most profitable time of the year? Join us on November 12th to hear from a best-in-class tech stack as we dive into the top strategies and tactics for optimizing the customer journey for a new era of holiday shoppers.

Holidays Unwrapped:
Final Preparations

Thur, Nov. 12 @ 2PM EST

Hear last-minute tips and commonly overlooked items so you can make it your most profitable BFCM yet.

Vested Interest: Episode 7
[Thurs, Nov. 19 @ 1:30PM EST]:

Watch Ecommerce brands give the pitch of a lifetime in front of investors who are looking to invest in businesses get to the next level.

Apply to participate in a future episode (DTC eComm Brands): Click Here

The eCommerce Technology Playbook To Create The Ultimate Holiday Customer Journey

Hi there,

After the Holiday season always comes the Refund season. This can hurt your margin and ruin your quarter. But there is a way to leverage the return request and even make it profitable-more in the article below.

And if you are thinking of raising money for your D2C business in 2021, check out the next Vested Interest episode below ??????.

Happy reading,

PS: It''s not too late to prepare your support team for BFCM. We buy out your current helpdesk contract to make your move easier.

How Gift Cards & Loyalty Points Reduce Return & Exchange Costs

Vested Interest: Episode 7
[Thurs, Nov. 19 @ 1:30PM EST]:

This episode is featuring Food & Beverage brands Siren Snacks, Lion Tea & Realm Foods. ??????????

If you are in the CPG space, it''s a can''t miss event! Featuring Nik Sharma + Nitasha Mehta as the guest judges.  

There will also be one-hundred $20 UberEats eVouchers given away live ??

Apply to participate in a future episode (DTC eComm Brands): Click Here

Who Does Shopify Plus Better?

Thursday, Nov. 19 @ 11AM EST

Foundermade: Discovery Show at Home

Thursday, December 10th

The eCommerce Technology Playbook To Create The Ultimate Holiday Customer Journey

Hi save97106@,

Black Friday is coming! And more this year than ever, this will be the hottest period for online stores.

Building campaigns during BFCM is always a challenge for marketing and sales teams. But support teams are also not spared. Dealing with the extra workload and keeping the same level of quality support is not so easy.

We hope those few pieces of content and events will help you to succeed in your BFCM season on both the sales and support side! Happy reading.

Your Quick Guide to Exceptional BFCM Support

Customer support is tough during the best times, it''s even harder during BFCM. Here''s how you can keep it exceptional.

Black Friday Frenzy:
9 Marketing Ideas To Boost
Your Sales

Black Friday was 20% of total holiday season revenue last year. So, what kind of marketing tricks do you have up your sleeve for this season?

The Complete Checklist of Ethical and Sustainable Black Friday in 2020

What makes the victorious ecommerce enterprise come out with stronger Black Friday online sales?Will offering the best Black Friday deals be enough to stay profitable?

Ecommerce Leadership Summit

Tues, Oct 27 @ 12:00 PM EST

Hands-on coaching and tactical advice for your store. Want to review your Ecommerce strategies with a free tactical guidance with 10 other Ecommerce experts? Apply Here.

They will review your store across multiple components such as site speed, packaging, shipping, product pages & more. Register to watch it live below! 

Quick Wins For BFCM Revenue: Personalize, Social & Service

Wed, Nov. 4 @ 5PM EST

Black Friday and Cyber Monday 2020 is going to be dramatically different this year, without the crowds, overnight lines, or extensive in-store dealings. The focus this year will be online. And, unsurprisingly online sales this Cyber Weekend are set to be the biggest yet driving nearly ?40 Billion.

eCommerce Summit: North America Holiday Season
[Oct. 28-29 @ 8AM EST]:

Join Retail Summits for two full days of networking, presentations and panels from industry leaders Speakers include Heads of eCommerce, Chief Marketing Officers, Customer Experience Experts and Owners of SMBs. 

AdWorld: The World''s Largest Online Advertising Event
[Nov 2-4 @ 9AM EST]:

Ad World is one of the largest online events for digital marketers. For three days, Ad World will stream 15+ Digital Advertising Tracks of hyper-focused speeches, workshops and live Q&A sessions to help take your business to the next level. Over 15,000+ of the world's brightest minds in advertising will connect online.

Making An Email, Checking It Twice
[Thurs, Oct 29 @ 2PM EST]

Your customers will find out if your Retention Marketing is naughty or nice. Prepping for the holidays with a massive email overhaul, shouldn't be missed.

With buying habits taking an unprecedented turn, how can eCommerce brands ensure this holiday season is merry and bright?

Meet Magento NYC
[Friday Oct. 30th]

Meet Magento NY is the only Meet Magento event in the U.S.

As a leading eCommerce conference, expect to find Magento merchants, experienced developers and other technology partners sharing knowledge and best practices around the Magento platform.

FUTR Digital Experience 2020
[Wed, Nov. 4-6 @ 2PM EST]

FUTR Digital Experience is the grand gathering of buyers - retailers, brands, & e-commerce - focussed on the common goal of continual reinvention & understanding of the modern customer.

SubSummit Virtual Event
[November 11-13]:

Three days of actionable insights and impactful takeaways from 100+ speakers to grow or start your subscription.

Vested Interest: Episode 7
[Thurs, Nov. 17 @ 1:30PM EST]:

Watch Ecommerce brands give the pitch of a lifetime in front of investors who are looking to invest in businesses get to the next level.

Apply to participate in a future episode (DTC eComm Brands): Click Here

Hi save97106@,

Last week we were very excited to announce our Series B funding round of $25 million. But more than the money, we are happy because this is a big step in our journey to turn customer support from painful to exceptional!

What the plan for 2021? We''re focusing on the top 10 repetitive questions merchants experience to help you solve them faster and more efficiently than ever! Have a look at our plans in the article below. ??

The end of the year is near, but our team is still hosting some online webinars to help you set up 2021 - most notably on managing returns ?? ??.

Why we raised our Series B, and what that means for our merchants

December 2020 ??

CX Summit: Preparing For 2021 Returns

Wednesday, December 16th @ 3PM EST

Traffic & Conversion [Virtual]

December 15 - 17, 2020

How to create a 5-Star customer experience with reviews and UGC?

Positive customer experiences are crucial if you want to gain a competitive edge and stand out in today's online shopping landscape. This is why retailers use Okendo to build shopper trust, showcase customer experiences, and compel buying action.

By connecting Okendo to Gorgias, you can prevent the negative impact of bad reviews left by customers on your website by automatically creating a support ticket when a new review is left.

How LTVplus helped Easy Treezy with the influx in tickets during Christmas and increased their sales by 60%

Easy Treezy is an eCommerce business that specializes in making the world's first pre-lit and pre-decorated Artificial Christmas trees. Ever since Easy Treezy was featured on Shark Tank in December 2019, they received a large volume of customer inquiries. Without a dedicated customer support team, they were losing sales and customers were frustrated.

They acted fast and searched for a reliable partner who could help them provide world-class customer service.

Hi save97106@,

We know you don''t have time to read everything, so we revamped our newsletter to give you only what matters most.
Moving forward, we will be highlighting one App and Agency Partner each week who can deliver max value to your business. From omnichannel marketing platforms to top ecommerce agencies, we want Gorgias customers to take full advantage of our extensive partnership network.

And as usual, find our latest pieces of content and webinars that we hope make you a better ecommerce owner!

Good reading and have a great week!

Should you delegate social media to customer support?

You may think "Social Media" is a marketing stuff. And you''re right. But it''s much more than that.

December 2020 ??

State of Customer Returns

Wednesday, December 9th @ 1PM EST

5 Mobile eCommerce Trends That Will Dominate 2021

Thursday, December 10th @ 3PM EST

Foundermade Discovery Show @ Home

Thursday, December 10th 

CX Summit: Preparing For 2021 Returns

Wednesday, December 16th @ 3PM EST

Improve your customer service quality with Klaus

Klaus is a conversation review and QA platform for support teams. The platform measurably improves customer service quality by making internal feedback easy and systematic.
And today, we're excited to announce that we've just released the native Gorgias and Klaus integration! You can now pull your customer conversations from Gorgias seamlessly into Klaus for internal support QA and provide consistent feedback to your agents.

Get a free brand audit from WITHIN

WITHIN is one of the top brand agencies. They collapse the silos between performance and brand to unify marketing objectives, targets & strategy. This year, they helped GO2 Scale Total Business Revenue by 819% in 4 Months. WITHIN is happy to provide a free audit of your store''s UX and your ads account to provide the first improvements and recommendations.

Hi there,

Did you know that 80% of customers say the company''s experience is as important as its products and services? We compiled more than 50 statistics like this one in the article below. ??

The new year is also the time of reflection and reevaluating strengths and weaknesses, and goals needed to grow. So below is a list of 30+ ecommerce tools that may help you jumpstart 2021.

Have a great week & happy holidays ??

The Latest Customer Service Statistics You Don''t Want to Miss in 2021

January 2021 ??

NRF: Chapter 1 [Retails Big Show]

Jan. 12-14, 19 and 21-22, 2021

30+ Ecommerce Software and Tools to Consider for 2021

Our friends at Skubana have put together a collection of tools and services from across the ecommerce ecosystem alongside special offers to kick off those New Years resolutions!

Empower CX Leaders to Generate Revenue and Loyalty with Simplr

Simplr, a human-first, machine-enabled customer experience solution, has partnered with Gorgias to provide ecommerce brands with a customer service stack that is designed to turn contact centers into revenue drivers via 24/7 always-on customer engagement across all digital channels.

Hi there,

The Gorgias team wishes you and your loved ones a Happy New Tear! May 2021 be a successful year for your online business, but more than that, may it be full of good health and solidarity. ??

Today''s menu: Discover our 10 tips to nail your customer support in 2021, experience the SMS Sales Engine and find out a Post-Kickstarter Shopify store''s success. Links are below ??

And even if Christmas is over, this newsletter is full of gifts ??

Our friends from Tone offers a free Apple Watch for anyone who books a demo by the 8th of January, whereas our partner agency Lucid offers a free Ecommerce Growth Session.

Once again, happy new year and good reading!

10 Tips To Nail
Customer Service In 2021

January 2021 ??

NRF: Chapter 1 [Retail Big Show] ??

Jan. 12-14, 19 and 21-22

Loyalty & Retention For DTC Ecommerce Stores ????
Thurs, Jan. 21 @ 12PM PST / 3PM EST

European Mobile Commerce Best Practices In 2021 ????
Thurs, Jan. 28 @ 11AM GMT / 12PM CET 

Shipping & Fulfillment Best Practices In 2021 ????
Thurs, Jan. 28 @ 12PM PST / 3PM EST 

Grow Your Ecommerce Revenue With SMS Sales Engine

Tone is the leading conversational SMS sales platform for online businesses. Tone's technology learns your brand's voice, while the company's team of superhuman agents uses it to delight customers and drive up to 26% more sales. Over 1,200 brands trust Tone to build 2-way texting relationships with their customers.

Want to see how it works? Tone is offering a FREE Apple Watch to anyone doing $1M+ annually on Shopify who books a demo from now through January 22nd, 2020 ??

Meet One of the First Shopify Partners Agency

Lucid is one of our best agency partners. They started working with Shopify in 2006 and are one of the longest-standing Shopify Plus agencies! They're big believers in the power of authentic storytelling and really focus on helping merchants build genuine relationships with their audiences-to help turn visitors into customers and customers into fans!

An example of a really cool e-commerce project Lucid worked on is Zip Top website. They helped them launch their Shopify store after their successful Kickstarter campaign. Link to the full success story below!

Bonus: Lucid is happy to offer a Free 2021 Ecommerce Growth Session for any Shopify Store ??