While it’s true that something as simple as a knowledge base can lower your customer support costs and workload, its integration with a chat widget can do even more. When customers have questions, they immediately turn to your support chat. But what if all the answers were already there?
We’re glad to announce our Widget 3.0 which now has a built-in Knowledge Base tab.
With the knowledge base available right in your widget, customers can easily switch between human support and self-service on the go and browse your help center whenever they need help. Moreover, they can just search for relevant articles right inside your tiny yet powerful widget even when you’re offline.
You can enable this functionality in your account settings. Just go to Settings -> Website Widgets -> Your Widget -> Widget Customization and pick the corresponding option under the ‘Show Widget To’ section.
We’ve also announced this product update on Product Hunt a few hours ago. It would be great if you could support us there and help us become the product of the day.
Support us on Product Hunt ??
Moreover, you can find a promo code and save up to 50% on any HelpCrunch subscription plan. Just follow the link above.
But that’s not all! Here’s a shortlist of other product updates from the HelpCrunch team:
Knowledge base access control. Set access restrictions for your entire knowledge base by a password or trusted IPs. If you do not want your knowledge base to be public and available to everyone, it is now easy to provide access only to a limited number of users.
New Auto/Manual Messages and Popups sections. New filters allow marketing and sales teams to quickly sort their campaigns and find anything in a wink. Search by titles and enjoy the blazing fast load speed.
Departments in widget. Customers can choose a department before starting a new chat — and the request will be automatically assigned to the corresponding team. Each department has its own default inbox in the agent chat, but you can also create custom inboxes based on any criteria you need.
User Profiles. You can now access detailed user profiles from the ‘Contacts’ sections and start a dialogue with them via chat or email. It takes a few clicks to initiate a conversation at any time.
HelpCrunch Inbox mobile apps. Our new shiny mobile apps now contain lots of new features like User Profiles and Private notes. You can assign chats to departments and agents right from your phone. Download it for iOS and Android.
Hope you will enjoy our updates and experience an enormous boost of productivity. Try them out in your HelpCrunch account right away ??
Content marketing manager @ HelpCrunch