Below is a sample of the emails you can expect to receive when signed up to Ilium Soft.
Hello,
I'm not finding a record in our database for @ , and there are too many Michael and Jon Millers to choose from without additional information. What other email addresses might you have used when purchasing Keeptrack? And/or, what City/State did you reside in when you purchased Keep Track (I might be able to narrow it down)?
Even if you have not purchased Keep Track, what kind of problem are you having with Keep Track? If you are getting an error message, please include the complete and exact text of the message in your reply email.
What version of Keep Track are you using?
What device(s) are you using Keep Track on?
What version of Windows/Windows Mobile is the device running?
Thanks, and I look forward to hearing from you,
Lee @ Ilium Software
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https://www.iliumsoft.com/contactus
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web: https://www.iliumsoft.com
help: https://www.iliumsoft.com/support
-----Original Message-----
From: "Michael Miller" <customer-service@iliumsoft.com>
Reply-To: "Michael Miller" <@>
Date: Wed, 27 Nov 2019 11:14:30 -0500
To: "Ilium Software Customer Service" <customer-service@iliumsoft.com>
Subject: Product Problem regarding Keep Track
>Details: Jon
>
>Name: Michael Miller
>Contact Email: @
>Purchasing/Registration email(s): @
>Product: Keep Track, vJon
>Platform: Windows PC (desktop), v8
>Syncing with: Jon
>Request Type: Product Problem
Data Name | Data Type | Options |
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I'm writing to you about: | Text Box | |
Name (full) | Text Box | |
Password | Text Box | |
Text Box | ||
Phone (mobile) | Text Box | |
I'm writing to you about: | dropdown | Select One |
Product you are writing about: | dropdown | Select One |
Platform for product: | dropdown | Select One |
Android OS Version: | dropdown | Select One |
BlackBerry OS Version: | dropdown | Select One |
IOS / iPadOS Version: | dropdown | Select One |
MacOS Version: | dropdown | Select One |
Windows Version: | dropdown | Select One |
Windows Version: | dropdown | Select One |
Windows Mobile Version: | dropdown | Select One |
Windows Phone Version: | dropdown | Select One |
When should we get back to you? | dropdown | Select One |