With 2020 promising to be a year of economic uncertainty, planning the technology investments for the year ahead can seem too complex and achieving your contact center goals, a pipe dream.
But the right solutions can balance cost savings while achieving business objectives. One thing is certain: As the primary communications channel between your customers and the business, a key strategic asset that drives, brand differentiation and revenue, your contact center can’t afford to not keep moving forward.
So how do you plan for the contact center enhancements you need next year with so many unknowns? Learn how when you join us for this impactful webinar series:
2020 Planning for Uncertain Times - Practical Tips for Contact Center Leaders
Even with economic uncertainty, you can empower your team to win in the experience economy. We’ll be exploring topics to help you modernize your contact center to gain a competitive edge and realize cost savings through empowered agents and winning tech strategies.
||Can't Miss Investments for the 2020 Contact Center
Tuesday, December 3, 2019 – 1:00 PM ET
Find out how to manage the complexity and challenges of economic uncertainty and still achieve your contact center goals by using building blocks that best align with the requirements of your business. We’ll explore three maturity phases to consider in your planning, along with the ROI of best-in-class results.
||The AI Enabled Contact Center
Thursday, December 5, 2019 – 1:00 PM ET
Increasingly, artificial intelligence (AI) is improving KPIs and empowering agents while adding speed and agility to resolution of requests and delivering ROI. Learn how and where to put AI to work in your contact center and how to maximize AI’s cost-benefits.
||The Cost-Benefit of a Digital-First Contact Center
Tuesday, December 10, 2019 – 1:00 PM ET
A digital-first strategy can help your organization overhaul its customer experience and right-size costs, while creating a more intelligent and frictionless customer journey. Begin your digital-first transformation and see the impact to your bottom line.
We hope you’ll attend all three webinars and put your contact center on the path to transformation in 2020!