Language of Caring Registration and Sign Up Information | languageofcaring

There''s Still Time to Register for this Week''s Complimentary Webinar

Planetree Certification: An Operational Framework for Staying the Course in Person-Centered Care During Turbulent Times

Thursday, November 19, 2020

11:00 am to 12:00 pm EST (-5 GMT)

Register Now

If you have already registered, great! We look forward to having you join us!

What You Can Expect:

A case for why upholding person-centered care principles amidst the COVID-19 pandemic is a quality and safety imperative.

Practical strategies for anchoring your person-centered care effort through structure, standardized practices and practical tools that can be sustained during challenging times.

An understanding of how the Person-Centered Care Certification® Program’s versatile framework can help teams to navigate the evolving healthcare landscape.

Note: Please register even if you are unable to participate "live" to ensure you receive a copy of the webinar recording and slides.

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Hear physicians share how Language of Caring has strengthened

their effectiveness and relationships with patients.

Take your effectiveness and relationships with patients and colleagues to the next level.

33% discount through August.

Learn more!

Curious about what the program is like? Click here for a short preview of three videos.

Contact Jill Golde for preview access or to discuss special team pricing at jgolde@languageofcaring.org or 314.571.9607.

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October 2020: Our Virtual Reality

In this month''s issue, Sara Guastello and Kimberly Barrieault discuss the new reality of our lives being online, from meetings to socializing, and how we can maintain our connection and relationships.

Read it now!

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Register for Our Next Free Webinar

Staying the Course in Person-Centered Care During Turbulent Times

Thursday, November 19, 2020

11:00 a.m.-12:00 p.m. EST (GMT -5)

COVID-19 preparedness and person-centered care is not an “either-or proposition.”

Learn how the Person-Centered Care Certification Program™ can guide your organization through COVID-19 recovery, resetting and reimagining what a more a person-centered healthcare landscape looks like in the aftermath of the pandemic.

Register Here

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Friends and Colleagues,

We are looking forwarding to our first-ever convening of Planetree Fellows on October 14^th. This will be an opportunity for recognition, networking and sharing among the 2020 Class of Fellows, a group of individuals from around the world who share a commitment to upholding the values of person-centered care.

The event will be open to all individuals who have earned the Fellows in Person-Centered Care credential (FPCC) within the past year.

If you are working toward your FPCC, there is still time to submit your application. The deadline to submit in order to be eligible to participate in the October program is September 15, 2020. That''s 2 weeks from today.

To submit your application, follow these steps:

Access the application at https://resources.planetree.org/fellows-application/
Reflect on how you have personally advanced person-centered care through your work, studies, advocacy, research and/or volunteers efforts.
Compile evidence of those activities and upload the documentation to your application.
Pay your application fee.
Click Submit!

Ready to Apply?

If you are ready to get started on your application, you can access the application, along with additional information, at www.planetree.org/fellows.

Are you already a Fellow? Be sure to R.S.V.P. if you are planning to attend the virtual recognition program on October 14. R.S.V.P. to Sara Guastello at sguastello@planetree.org.

We''re Here to Help You Reach Your Goals

Beyond the Fellows in Person-Centered Care opportunity, if you are interested in learning more generally about ways Planetree can support your team in achieving your organization’s person-centered care goals, we’re happy to connect over the phone or via a web conference. Let us know your goals and we’ll let you know how Planetree and our partners at Language of Caring can help.

Contact Us to Learn more about the Fellows Program

Contact Us to Learn More about our Programs and Services

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Announcing the Wendy Leebov Championing Experience Award

Did you hear the news?! On September 21st, The Beryl Institute introduced the Wendy Leebov Championing Experience Award, an annual award recognizing and honoring an individual who has made an outstanding contribution to the field of patient experience and fostered human connections in healthcare.

The award’s namesake, Wendy Leebov, founder of Language of Caring, was presented the inaugural award during the closing session of the Institute’s Virtual Patient Experience Conference. We''re so honored and proud. Learn more!

About Wendy Leebov

A lifelong activist for helping healthcare organizations create exceptional experiences for patients, families and the entire healthcare team, Wendy is internationally respected as a thought leader, healthcare executive, culture change strategist, coach, and author who has helped hospitals, health systems, and medical practices achieve breakthroughs in the patient, family and healthcare team experience. Before making her mark as champion of the international patient experience movement, Wendy was Vice President and change coach for the Albert Einstein Healthcare Network in Philadelphia where she worked for 20 years.

A communication fanatic, Wendy has written 14 books on the patient experience, leadership, and service excellence and created the Language of Caring Programs, focused on Making Caring Visible in every interaction. Wendy earned a Doctorate and Master’s degree in Education from Harvard University, and a B.A. in Sociology/Anthropology from Oberlin College.

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Healthcare and Race: Confronting Our Past and Finding an Empathetic Path Forward

In this month''s issue, Jim Kinsey discusses systemic racism in healthcare, the disparities in COVID-19 cases, and what we can do to reduce bias and disparities in our own organizations.

Read it now!

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Webinar Reminder! Don''t Forget to Register

COVID-19 responsiveness and person-centered care is not an “either-or-proposition.” Learn how the Person Centered Care Certification Program™ can guide your organizations through COVID-19 response, recovery and reimagining what a more a person centered healthcare landscape looks like in the aftermath of the pandemic.

Want to learn more about Person-Centered Care Certification?

Check out the resources in the Person-Centered Care Certification Resource Library. Here are just a few:.

Certification Criteria

Certification & COVID-19

Certification Case Study

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NEW! Announcing Virtual Learning Program...

The Resiliency Series: The Path Forward

All of us on the Planetree International and Language of Caring team are so grateful for the hard work, loving kindness and bravery you and your teams are devoting to caring for people through the COVID pandemic. To help you and your team cope with this life-changing experience, we are proud to offer this new program.

A series of virtual sessions, The Resiliency Series helps restore you and your team so you are better able to provide the best care, service and heartwarming compassion. Our expert coaches offer tips, tools and tactics to help develop the skills for building resilience and moving from overload to stress management and balance.

Special Features

Supportive: a tangible way to care for your caregivers
Stimulating and experiential: equip people with practical skills for immediate use
Highly interactive: allows for people to share experiences, strategies and goals for going forward
Adaptable to specific target groups (leaders, staff, and/or physicians and advanced care providers)

Learn More!

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Register for Our Next Free Webinar

We’re Here to Help! Get to Know Planetree International and Language of Caring

Wednesday, October 28, 11:00 a.m.-12:00 p.m. EDT (GMT-4)

Register Here

Planetree International and Language of Caring partner with healthcare organizations to strengthen what matters most: delivery of the highest quality of health care rooted in kindness, compassion and respect.

Join our introductory webinar to learn how person-centered care programs and services help organizations like yours make their caring visible, especially during these tremendously difficult times. Learn how we partner with patients, families and the entire organization. The results? A lived experience of empathy and compassion through a caring culture and a caring community.

Presented by:

Karin Jay

Senior VP, Global Services

Planetree International

Jill Golde

VP, Global Services

Planetree International & Language of Caring

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Congratulations to this Year''s Planetree Fellows in Person-Centered Care!

Last week, Planetree honored 54 person-centered care champions from around the world who earned the Planetree Fellows in Person-Centered Care (FPCC) credential this past year. This extraordinary group of changemakers convened virtually for a celebration that honored the power of one individual to make a difference, and how those individual contributions have created a global person-centered care movement. Among the honorees were patient advocates, nurses, physicians, speech pathologists, architects, CEOs, PXOs, quality officers, data analysts and academics.

Planetree''s President, Susan Frampton, addressed the Fellows. She reflected on Planetree''s beginnings -- founded by a patient who rebelled against a healthcare system marginalized and dehumanized here. Susan went on to commend each of the Fellows for "carrying the movement forward."

See a listing of the Planetree Fellows honored last week.

"The work you are doing is improving how healthcare is delivered and how it is experienced. It is improving quality of care and it is quality of life. It is inspiring others in your organizations and in your communities to embrace person-centered care and to meet not only your patients’ and residents’ medical needs, but their human need as well." --

Planetree President, Susan Frampton, PhD, addressing the Planetree Fellows

Interested in Becoming a Planetree Fellow?

The Planetree Fellows in Person-Centered Care (FPCC) Program recognizes individual contributions to improving how healthcare is delivered and how it is experienced. These contributions come from patient experience personnel, executives, clinical and non-clinical staff in both patient facing and non-patient facing roles, volunteers, advocates, students and others.

Which is to say, if you are bringing person-centered care principles to life through your professional work, your volunteer efforts, your advocacy, research or educational pursuits, the FPCC credential is for you.

Now Accepting Applications for the Fellows Class of 2021!

If you are ready to get started on your application, you can access the application, along with additional information, at www.planetree.org/fellows.

We''re Here to Help You Reach Your Goals

Beyond the Fellows in Person-Centered Care opportunity, if you are interested in learning more generally about ways Planetree can support your team in achieving your organization’s person-centered care goals, we’re happy to connect over the phone or via a web conference. Let us know your goals and we’ll let you know how Planetree and our partners at Language of Caring can help.

Contact Us to Learn more about the Fellows Program

Contact Us to Learn More about our Programs and Services

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Hi Luke,

Thanks so much for signing up for member access to Language of Caring's best practices and tools library!

First and foremost -- welcome to our community. We hope you find the many tried-and-true tools in our best practices library to be valuable. As you continue to look for strategies to improve the patient, family and team experience, I want to make sure you know about some of our other helpful resources:

HeartBeat on the Quality Patient Experience -- an exceptional e-newsletter, packed with cutting edge insights, tools, staff meeting ideas, and much more (curious about what HeartBeat is like? Check out our previous issues).
Webinars presented by thought-leaders on the Language of Caring and Planetree International team. View our upcoming webinars and recordings.
Books written by Language of Caring founder and thought leader Wendy Leebov, Ed.D on our bookstore.

I''d also like to let you know about the Language of Caring programs. As you know, the best way to improve the patient, family and coworker experience is through your people - Language of Caring programs engage your staff, physicians and entire teams in developing the communication skills and behaviors for consistently providing a caring experience, so patients, families, and coworkers feel their caring in all interactions.

If you'd like to learn more about how these programs work, options for partnering with us and results our clients are achieving, I invite you to join us for our free upcoming introductory webinar or to reply to this email.

Again, welcome to the Language of Caring community. We appreciate all you do to improve the human experience in healthcare and look forward to supporting you in your work.

Warm regards,
Gabe

Gabe Steerman
Business Development Associate
Language of Caring, a Branch of Planetree International
215.906.5538 direct
gsteerman@languageofcaring.org

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Language of Caring, a Branch of Planetree International · 130 Division St · Derby, CT 06418 · USA

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Dear Luke,

Welcome to Language of Caring Best Practices and Resources! Your registration is confirmed and you are now able to access all of our articles, tools, and resources for improving the patient, family, and team experience.

Registration details:
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Click here to view our complete list of resource topics.

We appreciate your engagement with Language of Caring and please don't hesitate to reach out with any questions!

Language of Caring Customer Service
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www.languageofcaring.com

From our screens - and our hearts - to yours,

Best wishes for health, peace and joy in the coming year!

From your friends at Planetree International and Language of Caring

Please note that our offices will be closed from December 24th through January 3rd so that our staff can begin 2021 recharged, refreshed and ready to support your teams in meeting your goals for the coming year. We assure you that all your emails will be answered as soon as we return to the office.

Started by a patient in 1978, Planetree International is a not-for-profit organization working to humanize healthcare. With its partner Language of Caring, Planetree provides an array of services to support healthcare organizations around the world in creating cultures of caring. Together, Planetree and Language of Caring have worked with more than 800 care centers in 30 countries to improve quality of care and quality of life for both those who receive and provide care.