MacroAir Fans Sign Up Information

Full Screen Hello Mila, 

I see there was a case created but there is no information on possible issues or fan information. 
Can you please provide some information on whats going on? 

Thank you, 
Brittany Tomasso
Technical Support
MacroAir Fans | Inventors of HVLS
794 S Allen St, San Bernardino, CA 92408
t 866.668.3247 f 909.890.2313
e btomasso@macroairfans.com
www.macroairfans.com


--------------- Original Message ---------------
From: MacroAir Technical Support [supportresponse@macroairfans.com]
Sent: 1/6/2020 10:24 AM
To: @
Subject: Jon [ ref:_00D70KQOz._500f21WBC3g:ref ]

Hello Mila, 

I see there was a case created but there is no information on possible issues or fan information. 
Can you please provide some information on whats going on? 

Thank you, 
Brittany Tomasso
Technical Support
MacroAir Fans | Inventors of HVLS
794 S Allen St, San Bernardino, CA 92408
t 866.668.3247 f 909.890.2313
e btomasso@macroairfans.com
www.macroairfans.com

ref:_00D70KQOz._500f21WBC3g:ref

Brittany Tomasso
Technical Support
MacroAir Fans | Inventors of HVLS
794 S Allen St, San Bernardino, CA 92408
t 866.668.3247 f 909.890.2313
e btomasso@macroairfans.com
www.macroairfans.com

MacroAir Holiday Schedule
Christmas Holiday: Office and Factory closed Tuesday December 24th and Wednesday December 25th.
New Years Holiday: Office and Factory closed Tuesday December 31st and Wednesday January 1st.
I will be out December 30, 2019-January 1, 2020.
If you need urgent assistance, please call our tech support line at (866)668-3247.

Full Screen

Hi Mila, Your support request, case #00017667, has been closed. Please take a moment to let us know how our service was by selecting one of the options below: I am satisfied with the service I received I am not satisfied with the service I received Thank you for choosing MacroAir. Have a great day! MacroAir Technical Support Team 866.668.3247

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Full Screen Hello Mila, 

I see there was a case created but there is no information on possible issues or fan information. 
Can you please provide some information on whats going on? 

Thank you, 
Brittany Tomasso
Technical Support
MacroAir Fans | Inventors of HVLS
794 S Allen St, San Bernardino, CA 92408
t 866.668.3247 f 909.890.2313
e btomasso@macroairfans.com
www.macroairfans.com

ref:_00D70KQOz._500f21WBC3g:ref

Full Screen

Hi Mila, Thank you for contacting MacroAir Customer Support. Your case number is #00017667. A Customer Support Representative will contact you today if you reached out before 12:00pm PST. Otherwise you will be contacted the next business day. Please keep your case number as it will be primary means for identifying your case. Thank you, MacroAir Technical Support Team Important! Please review what to expect below: ??????????????????????????? (A) If your issue requires the replacement of a failed component: (1) We will schedule a Technical Service Professional to visit your facility Note that there is a service fee of $500 if the product in question is not covered under warranty (2) The Technical Service Professional will verify the cause of the issue which, in some cases, may require components to be shipped form the factory to your location (3) The Technical Service Professional will also verify if the issue is covered under warranty (a) If the issue is covered under warranty: (1) We will place an order for the needed parts and ship them directly to your facility (2) We will need to put a hold on your credit card for the cost of the parts which will then be released once the failed parts are received at our factory You will receive RMA info, prepaid shipping labels, and packaging instructions with the new parts Please do not destroy the packaging as it is needed to return the failed parts (3) We will schedule a Technical Service Professional to return to your location and make the repairs as needed (4) The Technical Service Professional will ask you to sign a ticket verifying completion of work (5) Lastly, pack the failed parts into the boxes provided with the replacement parts and use the prepaid shipping labels to return the failed parts to us ASAP We will then release the hold on your credit card (b) If the issue is not covered under warranty: (1) We will send you a quote for the repairs (2) If you choose to move forward, the process will be the same as points a.1 - a.5 above with the exception of the RMA processing (B) If your issue doesn?t require a replacement of a failed component (1) A Customer Support Representative will contact you and resolve the issue with you over the phone.

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