From white gloves to tattoos, from handshakes to hi-fives, and from crystal glasses to handmade ceramics: the look and feel of dining and drinking out has changed. But what about the people and practice of service itself?
Join MAD and the Copenhagen hospitality community on March 9 at Klub for an evening of conversation about the artful craft of service, and the blood, sweat and tears of those who perform it. Informed by perspectives from the past, we’ll look at the role of servers today, and hear from bar and restaurant owners and staff about what it takes to deliver a great guest experience now. Service is a balancing act between performance and personality. How, then, do servers communicate a restaurant’s values while simultaneously making guests feel cared for and ‘seen’? And what do they do when things go awry?
Christoph Ribbat, Author and Professor at University of Paderborn
Daniel Willis & Johnny Smith, The Clove Club, Luca, and Bright (London)
Monica Berg, Tay?r and Elementary (London)
Julie Orlando, Amass and Broaden & Build (Copenhagen)
James Spreadbury, noma (Copenhagen)
Lisa Abend, Journalist and Author (Copenhagen)
Where & When
Monday 9 March, 18:00-20:30
Klub, Linnésgade 25
1361 København K
Find out more about the event on the MADfeed