Main Street Sites Sign Up Information

Dear Elizabeth,

Welcome to Main Street Sites!  Your Back Office account has been set up.

Back Office has many customization options -- the Back Office pages we host for you can mimic major design elements from your website.  Let us know if you have a website you'd like us to use for this process or if you'd like to add a Main Street Sites website to your free trial. In the meantime, you can start working with the other features and functions of Back Office. 

Getting Started 

To access your account, go to www.MainStreetSites.com and log in using the following information:

Email: @
Password: milan@3398

Our online help guide to getting started is here:

http://cms.mainstreetsites.com/help.aspx?page=getting_started_with_main_street_sites

For information on how to set up customer billing in Back Office, please see:

http://cms.mainstreetsites.com/help.aspx?page=billing_overview

This page has a checklist to help you start using your Main Street Sites Account.

When you're ready, your registration and other custom pages are available at the following addresses:

Note: this is just a sample of the available built-in pages. 

For now, the pages above simply have a white background. They will look much better after we have completed our customization process as noted above. After you have entered your setup information, you can place a link from your existing site to any of these pages you'd like to use. Many more pages are available as well. If you'd like to test these pages as a user on your website, you can log in with the account username "test" and password "test". 

You can also embed class schedules into your existing website using our "components" feature at Website > Vaults > Component Vault. Let us know if you'd like help setting this up.

Selecting a payment processor

Accepting payments online requires either a business PayPal account or a merchant account.  For a complete overview of the options in your country, please see the following page:

http://cms.mainstreetsites.com/help.aspx?page=payment_processing_options_ex_us#

For now, your account has been configured to use the PayPal option but that can be easily changed.

For information on setting up a business PayPal account, please visit this page:

http://cms.mainstreetsites.com/help.aspx?page=getting_started_with_paypal

Note: if your account is configured to use PayPal, you'll need to enter you own PayPal email address at Setup > General Settings. If your account is configured to use a merchant account, you'll need to contact us to update your settings accordingly.

Getting help

The features and functions of our Back Office service are described in our online user manual. To access the online help, log in to your Main Street Sites account and click on the "Help" option on the main menu. Below are some sections that may be useful for getting started: 

Classes 
Customer accounts 
Online registration  
Online store 
Recurring fees 
Payment requests  
Payment batches 
Contacts and emails 
Make-up classes  
Demo classes

Help videos for many of these features can be found here:

http://cms.mainstreetsites.com/help.aspx?page=videos 

Updating your menu

The web pages that we provide support a custom menu editor. We have added a few links to this menu to illustrate how it works. That menu can be updated by going to Website > Site Options > Custom Menu Let us know if you need any help with this feature.

Technical support

Routine technical support is provided by email. If you have questions regarding your site, please write us at support@MainStreetSites.com and one of our support personnel will get back to you. You can also call our support department at 617-830-1665. Phone support is available Monday - Friday from 9am - 6pm (ET). If you have a sales or billing question, please call us at 800-721-8761 or write us at support@MainStreetSites.com

Cancelling a free trial

If you are receiving a free trial, you must cancel the service if you do not wish to be billed once the trial period expires. Please let us know by calling 617-830-1665 or sending an email to support@MainStreetSites.com.

The Main Street Sites Team
 support@MainStreetSites.com 

Dear Elizabeth,

Thanks again for signing up for a free trial of our service. If you are having any trouble getting started and/or getting Back Office connected to your website we would be happy to help.

Would you like to have one of our support representatives give you a call? Please let us know. We can set up a time to walk you through any aspect of our service.

If you have any questions we can answer by email, please send them to us at any time.

Reminders

To access your account, go to www.MainStreetSites.com and log in using the following information (this assumes you haven't already changed your password):

Email: @
Password: milan@3398

Here is what your Back Office web pages will look like to your customers:

Register page: http://app.mainstreetsites.com/register.aspx?dmn=4580
Classes page: http://app.mainstreetsites.com/classes.aspx?dmn=4580
Calendar page: http://app.mainstreetsites.com/calendar.aspx?dmn=4580
Store page: http://app.mainstreetsites.com/store.aspx?dmn=4580
Portal page: http://app.mainstreetsites.com/portal.aspx?dmn=4580
Make Payment page: http://app.mainstreetsites.com/make_payment.aspx?dmn=4580

 

Best Regards,

The Main Street Sites Team
support@mainstreetsites.com
(617) 830-1665

Hi Elizabeth,

It's my pleasure to introduce you to Main Street Sites! I'd be happy to set up a call with you to walk you through how to use the service. Or, if you'd prefer, please send me your questions and I'd be happy to answer them ASAP.

Main Street Sites has lots of configuration options so please don't hesitate to ask if you don't see what you are looking for. Our hours for calls are Monday-Friday 9AM-6PM ET. We can make some exceptions to this if these hours won't work for you.

We have recently sent you a "Getting Started" email. Let me know if you haven't received it (or if you don't receive it shortly).

Best Regards,

Jeff

Jeff Foster
info@mainstreetsites.com
+1 617-830-1665