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There's no blanket diploma program or global agency regulating who is and isn't an MSSP. What may be a shocking disadvantage to the consumer when it comes to vetting service providers, is a definite benefit to those looking to capitalize on this growing opportunity. If you're looking to designate yourself as an MSSP, the barrier for entry is at the floor.

Cybercriminals have their eyes on new vulnerabilities as a way of compromising your clients. Your response needs to go beyond patching bad code.

The current economy is a residue of a tremendous economic shock and burden. MSPs can only overcome such challenges by introducing innovation in everything, right from risk-mitigating technologies, business practices, to strategies that improve customer satisfaction and retain them.

Your corporate VPN is being used against you. Dark spiders hide on the web, listening for the unique digital thrumming of a user logging onto the corporate VPN. This digital signature tells them that you're a remote worker and that someone values company data enough to protect it with a leaky tunnel.

In just the first half of this year, we've seen a seismic shift in the economy as well as a much greater dependence on technology to navigate our new normal, remote-work lives. To help your business continue to adapt to these changes, let's explore the MSP industry trends that may have the greatest impact on your business.

The MSP prides itself on being a quick-acting, flexible service provider that can proactively address customer issues before they become costly problems. Executive Director Patrick Lenz has been with the company since 1996 and has seen firsthand how technology (and its utilization) has morphed in the past quarter-century and been put to use to help businesses add value for customers.

With more employees working from home due to the coronavirus pandemic, a lot of people are trying to figure out how to protect the files they're working on outside the office. Some are stuck between "cloud storage" services and "cloud backup." While many confuse the two, there are important differences.

How can you continue to focus on your areas of expertise and not have your clients 'snapped' up by larger security firms? Learn why security and compliance are key business drivers and how a security audit can be an additional source of income for MSPs (especially those with clients in highly regulated industries).

The dictionary defines blockchain as "a digital database containing information (such as records or financial transactions) that can be simultaneously used and shared within a large decentralized, publicly accessible network." But that's just scratching the surface.

Writing and maintaining the rules can often take valuable time that organizations don''t have. A better approach is to look at the outcomes your customers want to achieve with security monitoring and where people vs. technology can have the biggest impact.

Companies are rightfully fearful of cyberattacks. Breaches, malware, bots, viruses, and ransomware make regular appearances in the headlines and cost companies millions of dollars while damaging reputations and shaking consumer confidence.

Phishing attacks are proliferating on the web. Their sheer volume has helped them become one of the most common sources of data breach used today.

So, you want to reap the benefits of automation, but don't have the expertise to leverage an API. We're here to tell you that it's easier than you think.

When sharing an internet connection with multiple residential users who are on platforms using bulk data, business users' data gets squeezed, and they feel the pain of choppy VoIP calls and video conferences. 

Phishing has been around for ages and continues to be one of the most common threats that businesses and home users face today. But it's not like we haven't all been hearing about the dangers of phishing for years. So why do people still click?

Today's work-from-home environment has created an abundance of opportunities for offering new cybersecurity services in addition to your existing business. With cyberattacks increasing in frequency and sophistication, business owners and managers need protection now more than ever.

Autism in IT: Learn how to onboard, train, and retain uniquely qualified staff and why you should consider neurodiversity as part of your company culture.

End-to-end visibility provided by supply chain integration is more crucial than ever if companies are to deliver the best customer experience possible, regardless of market circumstances. How can companies that want to be best equipped to face adversity and opportunity feel secure in the fact that they have mastered supply chain integration?

In mid-July, the media reported on Russian hackers stealing COVID-19 vaccine research. But perhaps the most interesting thing is that the hackers leveraged software vulnerabilities that were not only known since 2019 but were also known to be targets of attack. Why do these get overlooked?

As cybersecurity grows more complex, criminals around the world are evolving along with it. Their methods leave you vulnerable and many organizations are at risk. Staying informed on this ever-changing landscape is vital. In this educational ebook, we explore the minds of hackers and open the window into their world.

If the operating systems fail, the machine may as well be a lump or scrap metal. So why is it that so many companies neglect these pervasive and critical software assets?

Any small business bigger than a hot dog stand needs technology to thrive - though even a hot dog stand needs a solid Instagram game. This increasing reliance on technology means that SMBs are driving demand for managed services providers, so much so that the MSP industry is still growing despite all of 2020's challenges.

People working from home suddenly need more than a reliable connection to their network. Even the "fastest" home network connection available will often leave users with laggy and choppy video conferences. However, there are ways to identify problems and improve the home office experience.

It's not all bad being an MSP right now. With many employees migrating to remote work, IT services are in high demand. For many MSPs, this meant a glut of work during the March and April months. But now, many of their clients are struggling.

Follow these tips to strengthen company culture and avoid employee burnout amid the pandemic.

In this wide-ranging talk, Arnie Bellini and Sunny Kaila discuss everything from challenging yourself as a leader to building a team that can help you take advantage of current opportunities, such as cybersecurity.

Caught in a tight race to market with your competition? To finish in front and reap the rewards of an efficient operation, MSPs need to get strategic with their design of day-to-day responsibilities and routine task management.

COVID-19 accelerated the shift to remote work, exposing the challenges of protecting remote users and their resources. Protecting users-while making it simple for them to follow best security practices-is essential in our distributed environment.

Cybersecurity is a lot like military strategy. Both involve a battle of wills between adversaries that includes the use of force. It's no wonder why cybersecurity practices often borrow from military tactics.

Have you ever watched a movie and seen a character doing something you know how to do, and thought to yourself, "Jeez, that's totally wrong. Couldn't they have done a little research?"

Have you ever opened up a product with 'some assembly required' that failed to include instructions (or included them, but only in a language you don't understand)? So frustrating. Sadly, many clients feel the same way about their managed services agreements.

MSPs reveal their best practices for people, processes, and automation.

SkyTab is a powerful mobile solution that is a true game-changer for the hospitality and foodservice industries. It combines state-of-the-art hardware with simple and intuitive software to deliver an exceptional experience for businesses and their guests.

If you are in a sales role, you've experienced this situation: You just attempted to close a sale, and you heard what almost every salesperson dreads: AN OBJECTION. You know that if you can't overcome the objection you'll likely lose the sale.

Millions of people around the world have been forced to isolate in their homes amid the ongoing COVID-19 pandemic, and a flood of professionals are being asked to conduct work remotely for the foreseeable future. This sudden and sweeping change is illustrated by the skyrocketing usage of Microsoft Teams, a cloud-based chat and collaboration tool that saw 12 million new users daily between March 11 to March 18.

While continuity and reliability are the roots that hold managed services firmly in place, opportunities for change provide the solid, yet flexible branches required to expand and scale business services to new heights. This ultimately increases customer satisfaction.

The Verizon Data Breach Investigations Report indicates that more than 70% of cyberattacks target small businesses. Hackers are also targeting MSPs more frequently because it gives them access to even more systems with the potential to collect bigger payouts.

In search of more automation around their documentation and data management, ES Consulting fell in love with one platform and quickly moved forward with implementation.

Why do so many businesses allow unfettered access to their networks? You'd be shocked by how often it happens. The truth is: your employees don't need unrestricted access to all parts of our business. This is why the Principle of Least Privilege (POLP) is one of the most important, if overlooked, aspects of a data security plan.

On June 12, 2020, the U.S. Secret Service issued an alert warning that MSPs were a prime target for cybercriminals. It's not a surprising move for the current-day con artist. Attacking MSPs, of course, allows any infection to spread simultaneously to many companies at once.

Learn the key differences between "speaking to present" and "speaking to sell" as well as beginner mistakes to avoid.

Feeling the pain of internet congestion, business applications are now competing with a lot of different types of internet traffic as more people are working from home. Compared to internet-reliant business communications and applications, typical residential internet use consists of a lot of "bulk data." Bulk data includes streaming media, video games, casual web browsing, and other entertainment-based consumption. When sharing an internet connection with multiple residential users who are on platforms using bulk data, business users' data gets squeezed, and they feel the pain of choppy VoIP calls and video conferences.

For business leaders in IT and other field service industries, contingent labor offers endless financial benefits. The shift from using traditional W-2 employees to contractors allows businesses to reduce the costs of recruiting, training, and insuring new employees. Aside from its cost-savings, contingent labor also offers flexible, scalable, and efficient workforce solutions that improve performance metrics.

Today's consumers expect the businesses they patronize to engage with them in meaningful ways. This new expectation has created a great demand for customer engagement tools, as well as the opportunity for resellers to educate business owners on them.

This healthcare-focused MSP finds tremendous value in Liongard Roar actionable alerts.

Autism in IT: Learn how to onboard, train, and retain uniquely qualified staff and why you should consider neurodiversity as part of your company culture.

There are a few ways in which organizations can remedy the challenge of keeping up with the latest IT trends and technologies, but perhaps the easiest and most efficient way is by outsourcing your IT and transitioning to on-site support.

For those in security-related jobs, being away from key pieces of equipment and integral team members has had an impact; there is no doubt. And when it comes to advanced digital forensics (DF), incident response (IR), and threat hunting, on the one hand being remote hasn't had a huge impact on professionals in the field; yet on the other hand, it has proven cumbersome at best and highly restrictive at worst.

Most social stereotypes are easily debunked, and hoodie-clad hackers are no exception. The average hacker comes in all shapes and sizes-often disguised as the boy or girl next door.

As more employees have moved to work remotely, the safe perimeter established by their company's MSP or IT department has essentially dissolved. Combine that with the fact that threat actors are looking to capitalize on these new vulnerabilities, and it is clear cybersecurity has never been more important.

To thrive in the new rapidly changing landscape, resellers should take a hard look in the mirror and ask two questions: "Who is my competition?" and "What can I do to succeed in a rapidly evolving industry?"

By utilizing our automated key management and encryption technology in conjunction with our unique data deduplication, both efficiency of data deduplication and security of data can be accomplished.

For years, enterprise customers have depended on wide-area networks (WANs) to support business communications across multiple locations. The adoption of cloud-based services, SaaS applications, and BYOD with increasing bandwidth requirements has begun to overwhelm traditional WAN performance. At the same time, digital business requirements demand the sort of flexibility and meshed interoperability between devices, applications, and users that most static WAN connections, such as MPLS, cannot provide.

In our ongoing quest to provide you with the best business advice possible, we've partnered with The ASCII Group and their members, who are going to share their thoughts on timely topics or best business practices. In this article, the following ASCII member answered our questions about cybersecurity.

As your company continues to grow, so should your sales team. We know, sales isn't your favorite topic, but once you've developed an unbeatable sales team, it just might be.

Develop an effective protection strategy for Microsoft Office 365 data.

Cybersecurity is a group effort that we should all share. From governing bodies to businesses to individual users, each of us has a role to play in creating a more secure connected world.

No matter how savvy an MSP's backup, storage, and IT infrastructure team is, the possibility of end customers facing cyberattacks will always be present. To better safeguard customers' IT assets, build a robust IT infrastructure that supports improved oversight and risk prevention.

With coronavirus restrictions still in place across many states and employees and customers still concerned about having strangers in their homes and businesses, see how field service leaders are preparing to address these concerns and manage service for the rest of 2020.

With a firm commitment to customer support and service, your team can really focus on providing superior account management.

Millions of people are trying to adjust to our new reality - one where we work from home quite literally all the time. For the safety of ourselves and others, there's nowhere else we can go. Unfortunately, for hackers and other bad actors, they can now go more places than ever.

Fifty-eight percent of IT business revenue is projected to grow in 2020, and the businesses will likely increase their IT budget to self-invest in their growth. Eighty-eight percent of IT firms expect their budgets to increase or remain the same in 2020, which will contribute to a 44 percent IT budget increase (up from 38 percent in 2019).

As a managed services provider, Elevate Technology Group engineers, implements, and remotely monitors and manages customer IT infrastructures through technology solutions that meet clients' long-term visions and business plans. The firm's proactive support model focuses on combining customer service with 24/7/365 IT help desk services, specializing in supporting environments with a low tolerance for downtime and those with users who require a VIP experience.

Feeling the pain of internet congestion, business applications are now competing with a lot of different types of internet traffic as more people are working from home. Compared to internet-reliant business communications and applications, typical residential internet use consists of a lot of "bulk data." Bulk data includes streaming media, video games, casual web browsing, and other entertainment-based consumption. When sharing an internet connection with multiple residential users who are on platforms using bulk data, business users' data gets squeezed, and they feel the pain of choppy VoIP calls and video conferences.

For business leaders in IT and other field service industries, contingent labor offers endless financial benefits. The shift from using traditional W-2 employees to contractors allows businesses to reduce the costs of recruiting, training, and insuring new employees. Aside from its cost-savings, contingent labor also offers flexible, scalable, and efficient workforce solutions that improve performance metrics.

Today's consumers expect the businesses they patronize to engage with them in meaningful ways. This new expectation has created a great demand for customer engagement tools, as well as the opportunity for resellers to educate business owners on them.

This healthcare-focused MSP finds tremendous value in Liongard Roar actionable alerts.

Autism in IT: Learn how to onboard, train, and retain uniquely qualified staff and why you should consider neurodiversity as part of your company culture.

There are a few ways in which organizations can remedy the challenge of keeping up with the latest IT trends and technologies, but perhaps the easiest and most efficient way is by outsourcing your IT and transitioning to on-site support.

For those in security-related jobs, being away from key pieces of equipment and integral team members has had an impact; there is no doubt. And when it comes to advanced digital forensics (DF), incident response (IR), and threat hunting, on the one hand being remote hasn't had a huge impact on professionals in the field; yet on the other hand, it has proven cumbersome at best and highly restrictive at worst.

With fully automated backup collection, failure identification, and process remediation in place, failed jobs will re-run during their backup windows and, upon succeeding, will never appear as a failure in the first place.

MSPs from around the globe are motivated to respond to the survey for their chance to be on the MSP 501 list as it is seen as the best mechanism to benchmark their organizational progress against other leading providers with real numbers.

I assume at this point most of you in MSP land are seeing your receivables start to climb. When the economy goes into a complete state of shock, that's inevitable. The way we see it, there are two parts to this challenge.

Your clients are using more third-party technologies than ever before to meet the needs of their customers. Here is the trick to use this obstacle to your advantage.

A cyberattack on an MSP can result in a business-ending event that can't be recovered from. With incidents increasing 58 percent year over year, the sustainability of an MSP is dependent on a well-planned, multi-layered cybersecurity plan.

The best kind of marketing for any business is a referral, but the downside is that they're unpredictable and sometimes the potential clients turn out to be nightmares. So, this article is all about the second-best kind of marketing opportunity: a client success story.

If you're looking for a strategy to get ahead when it comes to customer acquisition, machine learning can be your secret weapon.

As I write this, we are now several months into the Global Disaster we know as COVID-19. By now, I'm sure you're tired of hearing about it, as am I, but I wanted to take a moment to pause and look in retrospect at some vendor response and support that we, the MSPs, have received.

The Verizon Data Breach Investigations Report indicates that more than 70% of cyberattacks target small businesses. Hackers are also targeting MSPs more frequently because it gives them access to even more systems with the potential to collect bigger payouts.

In search of more automation around their documentation and data management, ES Consulting fell in love with one platform and quickly moved forward with implementation.

Why do so many businesses allow unfettered access to their networks? You'd be shocked by how often it happens. The truth is: your employees don't need unrestricted access to all parts of our business. This is why the Principle of Least Privilege (POLP) is one of the most important, if overlooked, aspects of a data security plan.

On June 12, 2020, the U.S. Secret Service issued an alert warning that MSPs were a prime target for cybercriminals. It's not a surprising move for the current-day con artist. Attacking MSPs, of course, allows any infection to spread simultaneously to many companies at once.

Learn the key differences between "speaking to present" and "speaking to sell" as well as beginner mistakes to avoid.

Backup success rates improve, manual activities are vastly reduced, and backup admins can instead focus their attention on more pressing data protection concerns.

Liongard Roar platform's historical data allows an MSP to pinpoint costly, unauthorized changes made by a third-party vendor.

This IT Glue 2020 Global MSP Benchmark Report reflects not only a snapshot of the world immediately prior to the pandemic, but a view into how the world has changed in the past couple of months, as we've built into this report data from both our February survey and our May survey.

Your client's online presence matters - and it matters in a big way. Resellers can help clients grow their businesses and simultaneously deepen their relationships by guiding them in the use of digital tools and explaining why they matter.

Most protection intended to stand between clients and servers simply can''t withstand a well-timed, narrow-focus attack committed by an authorized client. This means corporate VPNs are more of a liability than security. 

Businesses and schools across the country have ceased normal processes and are instead operating from a distance. As countries around the world adapt to these requirements, a new generation of remote workers has emerged, building on the already growing trend of workers leveraging cloud-based collaboration tools to support remote work.

There's no blanket diploma program or global agency regulating who is and isn't an MSSP. What may be a shocking disadvantage to the consumer when it comes to vetting service providers, is a definite benefit to those looking to capitalize on this growing opportunity. If you're looking to designate yourself as an MSSP, the barrier for entry is at the floor.

Cybercriminals have their eyes on new vulnerabilities as a way of compromising your clients. Your response needs to go beyond patching bad code.

The current economy is a residue of a tremendous economic shock and burden. MSPs can only overcome such challenges by introducing innovation in everything, right from risk-mitigating technologies, business practices, to strategies that improve customer satisfaction and retain them.

Your corporate VPN is being used against you. Dark spiders hide on the web, listening for the unique digital thrumming of a user logging onto the corporate VPN. This digital signature tells them that you're a remote worker and that someone values company data enough to protect it with a leaky tunnel.

In just the first half of this year, we've seen a seismic shift in the economy as well as a much greater dependence on technology to navigate our new normal, remote-work lives. To help your business continue to adapt to these changes, let's explore the MSP industry trends that may have the greatest impact on your business.

The MSP prides itself on being a quick-acting, flexible service provider that can proactively address customer issues before they become costly problems. Executive Director Patrick Lenz has been with the company since 1996 and has seen firsthand how technology (and its utilization) has morphed in the past quarter-century and been put to use to help businesses add value for customers.

With more employees working from home due to the coronavirus pandemic, a lot of people are trying to figure out how to protect the files they're working on outside the office. Some are stuck between "cloud storage" services and "cloud backup." While many confuse the two, there are important differences.

How can you continue to focus on your areas of expertise and not have your clients 'snapped' up by larger security firms? Learn why security and compliance are key business drivers and how a security audit can be an additional source of income for MSPs (especially those with clients in highly regulated industries).

The dictionary defines blockchain as "a digital database containing information (such as records or financial transactions) that can be simultaneously used and shared within a large decentralized, publicly accessible network." But that's just scratching the surface.

Writing and maintaining the rules can often take valuable time that organizations don''t have. A better approach is to look at the outcomes your customers want to achieve with security monitoring and where people vs. technology can have the biggest impact.

What do you do when you've found the perfect solution to your woes, and you need to get senior management or ownership to sign off on it? We've taken a look at this exact situation and found a few different strategies that have proven to be effective.

When an employee loses or has a business smart device stolen, it poses a significant, looming risk to your company. The data stored on that device could expose you to a breach, invite data privacy compliance complaints, or worse.

Even if your customers were compliant at the start of the year, they are probably out of compliance now. With a massive shift to remote work, and staff using insecure home networks and personal devices, your compliance strategy must shift if your business is going to adapt to a post-pandemic world.

After an incredibly damaging and costly run of high-profile cybercrime, many businesses may be relieved to learn they can purchase some protection in the form of Cyber Risk Insurance. With so many companies having their data held hostage of huge dumps of private information, who wouldn't be a little scared that they might be next?

Learn about the latest trends and products for smart homes and how to successfully turn them into profit. You'll also see various sales opportunities and how to market them.

Each year, the CompTIA Emerging Technology Community unveils the annual Emerging Technology Top 10 list. Originally set for release in March 2020, but delayed amid the COVID-19 pandemic, the list reflects the emerging technologies the community believes are poised to have the greatest impact in 2020.

A principle analyst at Forrester talks about the MSP channel.

Here are four things to consider when consolidating multiple vendors down to a single staffing platform and how one of our clients found success in the process.

If you're not taking full advantage of automation to increase efficiency and scale your operations in 2020, you need to be. 

When we looked at the results from our latest state-by-state comparison of the riskiest online security habits, a few things surprised us. Like techies scoring lower than average Americans. But what jumped out the most was how over-confident Americans in general are about their online security behavior. With that in mind, here are five ways to fix some of the riskiest behaviors we found in our latest survey.

From regular patches to disabling RDP, there are lots of simple steps you can take to lock down your security strategy. Watch our Lockdown Lessons videos to see what crucial measures you may be missing.

The future doesn't disclose what's to come, and so your only plan of action is to be agile enough to sidestep or weather whatever storm comes your way. This series of blog posts zones in on specific IT Glue features that provide the agility you need.

By utilizing our automated key management and encryption technology in conjunction with our unique data deduplication, both efficiency of data deduplication and security of data can be accomplished.

The risk assessment, when used in SLA reviews and QBRs, can be an effective means of supporting the decisions you want your client to make.

COVID-19 has brought many unexpected, and likely overwhelming, businesses challenges. Watch this webinar to see how four ConnectWise partners are tackling this unprecedented time to come out stronger than before.

With more employees working from home due to the coronavirus pandemic, a lot of people are trying to figure out how to protect the files they're working on outside the office. Some are stuck between "cloud storage" services and "cloud backup." While many confuse the two, there are important differences.

Disaster recovery planning is an essential element of business continuity. Keeping pace with it, as business transitions to the cloud, isn't optional.

In our ongoing quest to provide you with the best business advice possible, we've partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices.

Working fully virtually is taking a toll on all of us. Most of us have discovered that through virtual technology, we're busier than ever on the phone or in virtual video meetings.

MSPs are no longer just bodyguards when it comes to securing their clients' businesses against attacks: They now find themselves squarely in the crosshairs.

Cybersecurity is a lot like military strategy. Both involve a battle of wills between adversaries that includes the use of force. It's no wonder why cybersecurity practices often borrow from military tactics.

A workforce unconstrained by distance - what once was a nice-to-have is now a necessity.

Cybersecurity has become one of the leading global considerations of the COVID-19 crisis following the mass migration to remote work. As our reliance on technology will necessarily increase in order to both manage and move out of this crisis, it will inevitably be accompanied by cyber insecurity and tradeoffs with our digital privacy. This emerging environment requires an understanding of cybersecurity at the individual level and how that interacts with the global forces at play.

Learn how you can use local media to generate PR exposure for your company!

COVID-19 isn't over-hardly-but across the U.S., increasing numbers of communities are planning to or starting to relax restrictions that will enable more businesses to open and allow employees to head back to the office-many for the first time in several months.

Though it has been four months since the pandemic caused stay at home orders and lockdowns, many managed services providers are still grappling with how to overcome these hurdles to take care of their clients and themselves.

One of the biggest promises of SD-WAN is its ability to deliver the best possible application experience for branch offices and remote workers. In the simplest terms, that boils down to connecting a remote or branch user to an application-irrespective of where either is located-in the fastest and most reliable way possible. But just as importantly, it means consistently maintaining and securing that connection for ongoing optimal user experience.

Companies are rightfully fearful of cyberattacks. Breaches, malware, bots, viruses, and ransomware make regular appearances in the headlines and cost companies millions of dollars while damaging reputations and shaking consumer confidence.

Phishing attacks are proliferating on the web. Their sheer volume has helped them become one of the most common sources of data breach used today.

So, you want to reap the benefits of automation, but don't have the expertise to leverage an API. We're here to tell you that it's easier than you think.

When sharing an internet connection with multiple residential users who are on platforms using bulk data, business users' data gets squeezed, and they feel the pain of choppy VoIP calls and video conferences. 

Phishing has been around for ages and continues to be one of the most common threats that businesses and home users face today. But it's not like we haven't all been hearing about the dangers of phishing for years. So why do people still click?

Today's work-from-home environment has created an abundance of opportunities for offering new cybersecurity services in addition to your existing business. With cyberattacks increasing in frequency and sophistication, business owners and managers need protection now more than ever.

Autism in IT: Learn how to onboard, train, and retain uniquely qualified staff and why you should consider neurodiversity as part of your company culture.

End-to-end visibility provided by supply chain integration is more crucial than ever if companies are to deliver the best customer experience possible, regardless of market circumstances. How can companies that want to be best equipped to face adversity and opportunity feel secure in the fact that they have mastered supply chain integration?

In mid-July, the media reported on Russian hackers stealing COVID-19 vaccine research. But perhaps the most interesting thing is that the hackers leveraged software vulnerabilities that were not only known since 2019 but were also known to be targets of attack. Why do these get overlooked?

Backup success rates improve, manual activities are vastly reduced, and backup admins can instead focus their attention on more pressing data protection concerns.

Liongard Roar platform's historical data allows an MSP to pinpoint costly, unauthorized changes made by a third-party vendor.

This IT Glue 2020 Global MSP Benchmark Report reflects not only a snapshot of the world immediately prior to the pandemic, but a view into how the world has changed in the past couple of months, as we've built into this report data from both our February survey and our May survey.

Your client's online presence matters - and it matters in a big way. Resellers can help clients grow their businesses and simultaneously deepen their relationships by guiding them in the use of digital tools and explaining why they matter.

Most protection intended to stand between clients and servers simply can''t withstand a well-timed, narrow-focus attack committed by an authorized client. This means corporate VPNs are more of a liability than security. 

Businesses and schools across the country have ceased normal processes and are instead operating from a distance. As countries around the world adapt to these requirements, a new generation of remote workers has emerged, building on the already growing trend of workers leveraging cloud-based collaboration tools to support remote work.

When you consider modern attacks, it's pretty obvious that all businesses need a strong lineup of cyber-defense tools, not just a barebones firewall and old-fashioned antivirus. You need to protect your business first, and to do that, you have to build out a strong cybersecurity stack that can actually withstand the onslaught of modern malware.

You can't eliminate workplace risks, but you can manage them. That's why a proactive strategy makes it easier to identify common risks and take steps to mitigate negative effects.

Historically, ransomware targeted individual personal computer users. Today, the big money is in attacking businesses. Most of these infections go unreported because companies don't want to expose themselves to further attacks or reputational damage.

Marketing isn't just about first impressions. It's ultimately about getting the opportunity to even make that first impression.

Three months ago, every company in the world executed its business continuity plan - AT THE SAME TIME! If that isn't scary enough, while every company in the world was executing its business continuity plan, they were writing a new plan to account for the nuclear scenario - every employee working from home. Even at Nasuni, we were a little caught off guard. In this article, I'll share how our partners leveraged Nasuni with their customers through that business continuity plan, which includes going back to the office.

Knowledge, as the saying goes, is power. As an IT professional, it's absolutely critical, as your organization relies on you to have visibility across systems, flag and resolve issues early, and discover new ways to be smarter with technology use. That's where IT documentation software comes into play.