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Dear Isaac Lee (120 Langham Road),
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Introduction
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Thank you for choosing NetOne Communications as your internet provider. This message is provided to help make your internet experience an easy and enjoyable venture. Please read this information carefully and retain it for future reference.
Account number: ($client_id}
Email Address: @
Password:
To login, visit https://support.netonecom.net/billing/
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User Agreement
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You must read and agree to the Terms and Conditions of Service on our home page at http://www.netonecom.net/home/terms_and_conditions_of_service_agreement/
Please reply to this email to affirm your agreement with the Terms and Conditions of Service Agreement. If a reply is not received within 7 days, along with your payment, your account may be disabled. This is a requirement.
Occasionally, you may be asked for your username or contact email address. This is your NetOne identification and should not be confused with your full name. It is sometimes called "loginid", "ScreenName" or simply "login." In most cases it will be the same as your email address that has been selected to you, or given to you by NetOne Communications as part of your account.
We have provided an excellent starting point for you to begin your exploration of the internet. Point your web browser to http://www.netonecom.net.? Here you will find several ways to search the Web for information. There are many pointers to excellent sources for news, weather, the stock market and entertainment, such as USA Today, CNN, MSNBC and Time-Warner, to name but a few of the many. You will find the latest Michigan radar weather maps and information available hours before the general media weather reports. There are several member services you will want to take advantage of that can provide many enhancements to your account.
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Server Information
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| Server Description |
Type |
Server Name |
|
| Incoming Mail server |
POP3/IMAP |
mail.netonecom.net |
| Outgoing Mail Server |
SMTP |
mail.netonecom.net |
| NetOne Home Page |
WWW |
www.netonecom.net |
| Billing/Support |
WWW |
support.netonecom.net |
ALWAYS use the server name and not the server IP address.
You may qualify for additional free e-mail addresses. You may have as many e-mail addresses as you need, up to the number of members in your family.
You may also have e-mail aliases at no additional charge. Please call the technical support department to configure and set up your additional e-mail needs.
A popular site to obtain various types of internet software is http://www.tucows.com You can find Windows, Mac OS X, and/or Linux software for your computer.
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Terms and Conditions of Service:
================================
There are a few rules we need to point out.
First, be sure and read the Terms and Conditions of Service on our home page at http://www.netonecom.net/content.php?id=10
Your continued use of this system constitutes your agreement to abide by the Terms and Conditions of Service.
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Technical Support:
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Ocassionally, you may encounter problems and desire technical support. We have put an excellent technical support staff together to give you all the assistance you could need. Whether you need help setting up initially, help with configuring a piece of software, or any other technically-oriented problem, you may contact the technical support department via the following methods:
Phone: (888) 884-NET1(6381) or (231) 734-2917
10:00am to 7:00pm, Monday through Friday. Closed major holidays.
When you call the office, occasionally you will be greeted by an answering system. Sorry, this is a necessary evil.
If you wish, leave your name, email address, date, time, phone number and short description of the problem when requested. You will receive a return call shortly thereafter.
E-mail: helpdesk@netonecom.net - General questions
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Billing Information:
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18 days prior to the anniversary date of your signup date, you will receive, via email a notice that your account due date is nearing. If you
have paid by credit card, do nothing. Your credit card will be debited for the amount due. If you need to make a change in your billing method, call the office when you receive your e-mail notice, or go online to https://support.netonecom.net/billing.
If you are paying for your service by check, you will receive an invoice via the US Postal Service approximately 7-10 days before
your account due date as a reminder. Remember to include a copy of the invoice with your check and write your username or account number on the memo line of the check. Please allow 7 to 10 days for the check to reach our office.?
E-mail: billing@netonecom.net
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Late Payments:
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We understand that things can go wrong. We will allow an 7-day grace period after account is due for your payment to reach the office. After this date, an account that is late with payment may, at our discretion, be acesed a late fee, disabled, slept, and/or deleted. Please inform the office if you anticipate a late payment and need to make alternate arrangements to keep your account status current.
We would like to thank you for giving NetOne Communications the opportunity to provide you with your internet services. If you are unhappy or disatisfied in any way, we want to hear from you. I will do everything possible to make your journey out onto the internet the most pleasurable experience that is possible. There is no question that is too simple for our technical support team to handle. Please do feel free to call whenever you need assistance. It''s a free service we offer, why not take advantage of it?
Happy surfing!
--
Payments:
NetOne Communications
1351 E Napier Ave
Benton Harbor, MI 49022
+1.888.884.6381
+1.231.734.2917
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