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Yorkshire Building Society's
Success Story

Hi there,

The subject line may sound like the start of a terrible joke, but in actual fact it was three friends - a dentist, a shoemaker and a plumber - who decided (over a few beers in the pub) to start Yorkshire Building Society (YBS). Over the last 150 years, YBS has grown to have a national presence, and with more and more customers to serve, it wanted to become more effective and efficient. With big digital engagement ambitions, YBS deployed Orlo to support the business in achieving its goals! Want to know more? Click the button below to read the story:

Want to read more success stories from Orlo's community of customers? You can check them all out by clicking here.

Thanks,

The Orlo Team

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Hi there,

COVID-19 has, and continues to, rock organisations and the way they engage with their audiences to their core. While for some, the pandemic and its fall out has required them to pivot and test their well laid crisis management plans, others have found their digital engagement strategies wanting.

So, what lessons have been learned from managing the ultimate crisis? Join David Bailey from the National Police Chief's Council (NPCC), David Reid from Microsoft and Richard Shilton, Head of Customer Success at Orlo, as they discuss the pitfalls to avoid, secrets to success and key learnings from the past few months.

Discover:

How to leverage digital channels to become your front line in a crisis.
How to listen and monitor activity online to inform your approach.
Technical innovations that have developed as a result of COVID-19.
Best practice case studies from Microsoft and Orlo clients.
Practical steps to crisis-proof your digital engagement strategy.

Social Media Management: Lessons learned from the Ultimate Crisis

21st July at 12PM BST

Think the Orlo platform could support your social customer care strategy too? Our team are on hand to have a chat and answer any questions - just get in touch by emailing hello@orlo.tech.

Thanks,

The Orlo Team

Join Orlo, LNER and Microsoft

Webinar | 29th of September

Hi there,

Returning to ''business as usual'' following a global pandemic is no easy feat, and regaining consumer confidence is proving to be a real challenge. But with the ''new normal'' not feeling so new anymore, many organisations are looking ahead to the future...

On the 29th of September, join Orlo''s webinar alongside Microsoft and London North Eastern Railway for some practical advice and real life case studies that''ll help you in your efforts to get back on track in the ever-changing climate. Want to know find out more and register to watch live? Just click the button below to sign up:

Want something to whet your appetite ahead of the 29th? Check out our latest blog for some top tips on ''how to recession-proof your digital CX strategy'' now by clicking here.

Thanks,

The Orlo Team

.emailview .emailview

Hi there,

Social Media Management: Lessons learned from the Ultimate Crisis

21st July at 12PM BST

COVID-19 has, and continues to, rock organisations and the way they engage with their audiences to their core. So, what lessons have been learned from managing the ultimate crisis?

Join us tomorrow to hear David Bailey from the National Police Chief's Council (NPCC), David Reid from Microsoft and Richard Shilton, Head of Customer Success at Orlo, discuss the pitfalls to avoid, secrets to success and key learnings from the past few months.

Discover:

How to leverage digital channels to become your front line in a crisis.
How to listen and monitor activity online to inform your approach.
Technical innovations that have developed as a result of COVID-19.
Best practice case studies from Microsoft and Orlo clients.
Practical steps to crisis-proof your digital engagement strategy.

Can''t make tomorrow''s webinar? Still register your details and you''ll receive the full recording by email, to watch at a time more convenient to you.

Think the Orlo platform could support your social customer care strategy too? Our team are on hand to have a chat and answer any questions - just get in touch by emailing hello@orlo.tech.

Thanks,

The Orlo Team

Did someone say webinar?

Join Orlo, LNER and Microsoft on the 29th of September

Hi there,

On the 29th of September, join Orlo, Microsoft and London North Eastern Railway for a webinar all about the advantage gained by early-adopters of digital transformation during Covid-19. Learn from experts from one of the hardest hit sectors - Travel & Transport - and discover how the experiences they''ve had and the strategies they''ve deployed can be applied to help organisations in your sector!

Want to understand more about crisis communications tactics, the role of social media during a crisis and how to begin regaining consumer confidence? Then just click the button below to register now:

Pssst... did you miss out on our last webinar with the National Police Chiefs Council? Don''t worry - we''ve got you covered! Catch up on-demand now by clicking here.

Thanks,

The Orlo Team

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Lessons learned from
the Ultimate Crisis

Hi there,

Did you miss out on last month''s webinar with Microsoft and the National Police Chiefs Council? Well, you''re in luck - it''s now available to watch on demand! There was plenty of valuable insight, interesting stories and practical advice shared to support you in developing your digital crisis management strategy going forward, so what are you waiting for?! Watch it on demand now by clicking the button below:

Want to know more about Orlo and what makes our platform for managing digital conversations unique? Then click here to read all about it in the Orlo Difference!

Thanks,

The Orlo Team

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Introducing...
Push Mode for Social!

We''ve had a bit of a makeover...

Hi there,

After months of hairdressers and beauty salons being closed, most of us aren''t looking our most well-groomed selves in lock down. For the Orlo website, it''s not quite the same story... Our marketing team have been working hard (from home) and orlo.tech has had a complete quarantine makeover!

So, whether you''re interested in finding out more about our solutions, fancy getting to know our customer success stories better or just want to understand what features have been designed with your industry in mind, head on over to the site now to check out our fresh new look!

Want to dive straight in and find out all about the platform and all it''s features? Click here to check out the brand new Orlo Platform overview now and get to know us even better!

Thanks,

The Orlo Team

Find out why early adopters
will thrive in the current climate...

Hi there,

Want to hear from industry experts as they share their experiences, lessons learnt and strategies deployed during the pandemic? Join Steven Hughes from London North Eastern Railway (LNER), Dave Sayers from Microsoft and Jack Fox from Orlo, for our webinar on September the 29th, as they discuss the impact of Covid on one of the hardest hit sectors - Travel & Transport - and how these learnings can be applied to other sectors too. Click the button below to register now and discover:

? Why early digital transformation adopters have an advantage.

? How technology has helped businesses adapt and react.

? How the industry is working to regain consumer confidence.

? The role of social media in informing and reassuring the public.

? Crisis comms tactics from the Travel & Transport industry.

? Best practice case studies from LNER and Microsoft.

Digital-first: Why early adopters will thrive in the current climate Webinar | LNER, Microsoft & Orlo | 29th September 2020

Thanks,

The Orlo Team

Hi there,

COVID-19 has, and continues to, rock organisations and the way they engage with their audiences to their core. While for some, the pandemic and its fall out has required them to pivot and test their well laid crisis management plans, others have found their digital engagement strategies wanting.

So, what lessons have been learned from managing the ultimate crisis? Join David Bailey from the National Police Chief's Council (NPCC), David Reid from Microsoft and Richard Shilton, Head of Customer Success at Orlo, as they discuss the pitfalls to avoid, secrets to success and key learnings from the past few months.

Discover:

How to leverage digital channels to become your front line in a crisis.
How to listen and monitor activity online to inform your approach.
Technical innovations that have developed as a result of COVID-19.
Best practice case studies from Microsoft and Orlo clients.
Practical steps to crisis-proof your digital engagement strategy.

Social Media Management: Lessons learned from the Ultimate Crisis

21st July at 12PM BST

Think the Orlo platform could support your social customer care strategy too? Our team are on hand to have a chat and answer any questions - just get in touch by emailing hello@orlo.tech.

Thanks,

The Orlo Team