paypal Sign Up Information

Dear Peter Jones,

We're making some changes to our legal agreements that will apply to you.

There is no action needed from you today, but if you would like to learn more, you can find details about these changes, when they apply and what you can do if you want to decline the changes on our Policy Updates page.
You can also view these changes by visiting paypal.com/uk, clicking 'Legal' at the bottom of the page and then selecting 'Policy Updates'.

If you have questions about any of these changes or your account, please don't hesitate to get in touch with us.

Thank you for using PayPal.

Sincerely,

PayPal

We're giving you ?10 to use when you spend ???5 or more online with PayPal.

Hi Peter
How would you like ?10 off the next time you use PayPal to spend on the things you love?

Here's how to get your ?10 offer

Forgot your password? Reset it in just a few clicks.

Hi Peter,

We have four little wins that could add up to ?25 when you use PayPal in a new way. T&Cs apply.

Don't forget, Strong Customer Authentication is coming

To login and use PayPal, you'll need to check your phone number.

Hi Peter Jones,

To meet new regulations, Strong Customer Authentication (SCA) is being added into the PayPal login.

This means that when you login or pay with PayPal, you may be asked for a one-time code that we send via SMS to the phone number you have registered in your profile.

To keep using your PayPal account without interruption, please check that the phone number in your profile is correct.

How to check your phone number:

Login to your account or open the PayPal app on your phone.

Select the settings icon at the top.

Select Your Profile (desktop) or Personal Information (app).

Check your phone number and edit if necessary.

We're giving you ?10 to use when you spend ???5 or more online with PayPal.

Hi Peter
How would you like ?10 off the next time you use PayPal to spend on the things you love?

Here's how to get your ?10 offer

Forgot your password? Reset it in just a few clicks.

Final reminder, Strong Customer Authentication is almost here

To keep using PayPal, you need to check your phone number.

Hi Peter Jones,

To meet new regulations, Strong Customer Authentication (SCA) is being added into the PayPal login.

This means that when you login or pay with PayPal, you may be asked for a one-time code that we send via SMS to the phone number you have registered in your profile.

To keep using your PayPal account without interruption, please check that the phone number in your profile is correct.

How to check your phone number:

Login to your account or open the PayPal app on your phone.

Select the settings icon at the top.

Select Your Profile (desktop) or Personal Information (app).

Check your phone number and edit if necessary.

Hi Peter,

Here are lots of little wins that could add up when you use PayPal in a new way. T&Cs apply.

The way you access your account is changing

Please confirm your phone number.

Hi Peter Jones,

To meet new regulations, Strong Customer Authentication (SCA) is being added into the PayPal login.

This means that when you login or pay with PayPal, you may be asked for a one-time code that we send to the phone number you have registered in your profile.

To keep using your PayPal account without interruption, please check that the phone number in your profile is correct.

How to confirm your phone number:

Login to your account or open the PayPal app on your phone

Select the settings icon at the top

Select Your Profile (desktop) or Personal Information (app).

Check your phone number and edit if necessary.

Hi Peter,
To welcome you back to PayPal, we''re giving you the chance to get ?5. All you need to do is be one of the first 46,000 to sign in via the button below by ??31 December 2020 to claim the ?5 reward.

Enjoy the great benefits PayPal has to offer:

Forgot your password? Reset it in just a few clicks.

Notice of Amendment to PayPal Legal Agreements

Issued: December 28, 2020

Please read this notice.

As part of PayPal's preparation to manage some necessary changes arising from the United Kingdom's exit from the European Union we're slightly amending the legal agreements that govern your relationship with us.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on January 1, 2021.

If you wish to decline these changes you may close your account.

UPDATES TO THE PAYPAL USER AGREEMENT

Effective date: January 1, 2021

Please click here to view an updated copy of the intended changes.

You can find the current PayPal User Agreement by clicking here or accessing it via the "Legal" or "Legal Agreements" footer on most PayPal site pages.

Applicability

Due to the United Kingdom's exit from the European Union we have created a User Agreement which applies only to PayPal accounts of residents of the United Kingdom (UK), Gibraltar, Guernsey, Isle of Man and Jersey.

Regulatory Authorisation

PayPal is regulated by the Commission de Surveillance du Secteur Financier (CSSF) in Luxembourg with authorisation number 23/07. The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg. In addition to CSSF regulation, from January 1, 2021 PayPal will be deemed to be authorised and regulated by the Financial Conduct Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority's website.

Help Centre and Complaints

Effective Date: January 1, 2021

If you need help or have any questions on your account, please visit our Help Centre where you can find answers to many common questions. You can also contact us by clicking Contact Us at the bottom of any Help page.

We have made some improvements to our complaints handling processes, including changes to our website. We have a dedicated complaints section on our website which contains information on how to complain to PayPal.

Should there be a need for you to submit a formal complaint, you can access the complaints section here.

We would also like to remind you that where you remain dissatisfied with how PayPal has handled a complaint you continue to have the right to refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman is a free, independent service, which might be able to settle a complaint between you and us. You may obtain further information regarding the FOS on the Financial Ombudsman Service website.