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Customer Offboarding: 5 Powerful Ways to Turn Customer Churn into Opportunities to Learn

Churned customers are one of your most important resources. Here’s how to make the most of them...

When you’re trying to grow your business it’s easy to get CATV—customer acquisition tunnel vision. Acquiring new customers is sexy.

It’s exciting. And it makes you feel good because more people want what you’ve made. 

But what happens when those users decide they want to leave?

User offboarding—how you treat, talk to, and learn from churned customers—is one of your most important opportunities to learn. While we all love to hear why people want to use our products, it’s almost more important to know where we’re dropping the ball. 

The Ultimate Guide to Estimating Projects: How to use time tracking (and experience) to set better estimates

Stop guessing and start estimating accurately.

Nothing guarantees more headaches, stress, and angry emails (and teammates!) than poor estimating. 

As a project manager, it’s your job to properly estimate a project’s time and cost so that your team knows what they’re working towards (and you know when you’re going off the rails!) Yet despite our best intentions, human beings fall victim to all sorts of biases and influences that cause us to overpromise and under-estimate. 

In this week’s guide, we’re lifting the cover on estimating and looking at some of the key questions, techniques, and tips that will put your project back on track. 
 

How To Work Remotely, Get Things Done, And Stay Sane: 16 Essential Work-From-Home Tips (With Free Checklist)

Whether you’re new to working from home, a remote work veteran, or managing a remote team, stay productive with this guide!

In 2015, Stanford Professor Nicholas Bloom found that working from home increased productivity by 13% and lowered turnover in half! In other words: working remotely works.

However, these days with the rise of COVID-19 pushing more companies to learn how to work remotely it’s hard to deny that the best things about working remotely are also often the worst things about it as well. 

Sure, people who work from home are happier, more productive, and better able to focus thanks to fewer workplace distractions. But they’re also just as likely to be lonely, get regularly interrupted by family or household obligations, and feel vulnerable to working long hours and ignoring a healthy schedule.

That’s why learning how to work remotely isn’t just about little tips and tools to make your day better. It requires a total reassessment of your priorities, daily routines, and even workspace. 

In this guide, we’re going to run you through the most important factors of how to work remotely (and still be productive!).
 

The 23 Best Project Management Books For Upgrading Your Career in 2020

These books will teach you the fundamentals, upgrade your leadership skills, and help you build better habits...

The number one thing every project manager needs to level up their skills is experience. And number two? A good project management book.  

There’s nothing “new” about running a project. Sure, the goals and specific issues will be different in each case. But you can bet that every single type of project has already been run by someone else. And luckily for us all, most of them have been written about.

Just in time for your summer holiday reading, we combed through best-seller lists, spoke with veteran PMs, and read a ton to put together this list of the best project management books for upgrading your career in 2020.

Life After Trello: The 9 best Trello alternatives for your growing team

Trello is a fantastic team collaboration tool. Until it isn’t...

There’s no denying that Trello is one of the best project management tools ever created. Until it’s not. While it might have been the perfect option for you early on, every growing team hits a moment where they need to start looking for a Trello alternative. 

Luckily, there are hundreds of alternatives you can choose from that give you the flexibility and power to actually manage projects. 

In this week’s guide, we dig into how to evaluate the best Trello alternative for your team and give you a rundown of the very best options for 2021 and beyond!

Work From Home Parents: How to Stay Productive

Establish a strong foundation with a healthy work-life balance and implement techniques for increasing your productivity in a child friendly household. 

The COVID-19 pandemic has forced many parents to work from home with no time to adapt or prepare.

It is not easy for anyone, let alone a working parent, to always be at optimal productivity but add children and closed schools to that equation and the odds are stacked up against you.

Through a systematic approach to managing a number of factors that impact your productivity, you will be able to get more work done as a work from home parent, spend more (and better) time with your family, and even take better care of yourself.

In this article we will be talking about what you can do to ease the stress of working from home with children and still stay productive.

5 Steps to Find Your "Definition of Done" (With Examples and Workflows)

A clear definition of done is the X on your treasure map. Without it you have no idea the right time to stop…

There’s a saying in the music industry that the easiest way to ruin a song is to keep working on it.

Add enough effects, extra guitar parts, or more cowbell, and you’ll turn Woody Guthrie into Guns N’ Roses. 

Knowing when a piece of art is “done” is subjective and often difficult to define. But that can’t be the case with your project. 

In this week’s guide, we’re going to dig into one of the most important parts of Agile product development: The Definition of Done.