New App Questions and Answers
With the launch of the new iOS app we've had a huge number of messages and questions. So far the response has been incredible, everyone's loving it!
Most questions have been about the same things so to help you out here are the most common questions and answers about the new app.
When will the new Android app be out to match this iOS app?
We don't have a specific date as these are always very hard to predict, but the new Android app is well under construction and we aim to have it live as soon as possible.
Can I customise the new app as my own?
Pro members and above can get it custom branded as your own. To do this login to the PT Distinction web portal and select “Customise my app”. The branding process is very quick and we should then be able to get your custom app live in 1-2 weeks..
In the iOS store the app will be named Online Personal Training but takes on your logo, icon, colours, images etc.. on your clients device as soon as they download it.
If you already have a custom app the app has been updated but we need to resubmit all of your logos and icons to Apple to get them approved and live. We will get this done now and hope to have them live ASAP inside the new custom app.
Where have my old messenger messages gone?
With the new app release we switched to an improved messenger system, this means your old messenger messages will temporarily disappear. These older messages will be automatically copied in to the new system and added back in within 1-2 weeks of launch. If you need them sooner just contact us via the helpdesk and we can get them up straight away for you. This won't effect any pre scheduled messages you have set up to go in the future.
Does the new app have every piece of functionality clients can find in the web portal?
Yes, everything is now in the app and it's even easier to use than before. The only thing clients need to use the web portal for is integrating their devices/ apps such as Fitbit, MyZone and My Fitness Pal.
Of course the clients web portal is still there and can still be integrated directly to your website. You and your clients get the choice of which option is best for them.
How do I get my clients on to the new app?
If it hasn't already updated for them send your clients this link and ask them to download the new app from the Apple store here - https://apps.apple.com/us/app/pt-distinction/id973466681
I submitted a custom app a few weeks ago but it's not ready yet, how long will it take?
Generally custom apps take 1-2 weeks but Apple have taken a few weeks to put this new app live which caused a delay for recently submitted custom apps. Your new app should now be ready in the next week or two. We're sorry for any delay in receiving your custom app.
I'm no longer a member of PT Distinction but this new app looks awesome, can I try it out?
Yes, if you login to the software with your previous login details you should be able to reactivate your account for another free trial. If you then set up a test client you can use the app and have a good play around - Click here to login, set up a client and test the new app
Enjoy the praise from your clients as they use your new app!
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