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regiSTAR Sign Up Information

Last Updated:
4/13/2020
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Membership Emails

Below is a sample of the emails you can expect to receive when signed up to regiSTAR.

regiSTAR.com

Dear Michael Miller (206 Langham Road),


Thank you for choosing regiSTAR.com.


It's very important that you read this email in its entirety. Should you have any questions, please do not reply to this email. Instead, please open a support ticket from our website or from within your Client Area.


Your new account has been setup and you can now login to your Client Area using the details below.


To login, please visit:

https://v2.registar.com/billing/clientarea.php


Email Address: @

Password: *********


From this Client Area you''ll be able to manage your domain name(s), web hosting accounts and more. If you do not remember your password, please use the link below to have a Password Reset Email sent to you. You will need to use the same email address that is tied your account:


https://v2.registar.com/billing/pwreset.php



VERY IMPORTANT - PLEASE READ ALL OF THE FOLLOWING INFORMATION:



ALL DOMAIN NAMES ARE SET TO AUTO RENEW

If we have your valid credit card on file, payment for the renewal of all domain names will be automatically charged to your credit card 2 days prior to the expiration date of your domains(s). To update or change the credit card details we have for your account, please login to your Client Area:

https://v2.registar.com/billing/clientarea.php


Once logged in, click on the green Update button from the top left of your Client Area home page. On the following page, click on Billing Information to the left. From here you can edit your credit card details on file with us or remove your credit card information entirely. If you elect to not store your credit card details with us, then your domain name(s) will not Auto Renew even though the Auto Renew feature is enabled. At which point you''ll need to manually renew your domain name(s) as described below prior to your domain name expiring. It is your responsibility to disable the Auto Renew feature for each of your domain names you do not wish to renew and this must be done at least 3 days prior to your domain name expiring. We do not provide refunds for domain names that you did not intend to renew due to our Auto Renew feature.

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HOW TO ENABLE OR DISABLE AUTO RENEW

If your intent is not to renew your domain name(s), then follow these steps to Disable the Auto Renew function immediately.


Log into your Client Area:

https://v2.registar.com/billing/clientarea.php


Once you are logged in, select Domains then My Domains from the menu. This will display a list of all the domain names in your account. Find the row which contains the domain name you wish to modify then click on the icon of the "wrench" to the far right of that row. On the next page, click on Auto Renew from the left. From there you can select to enable or disable Auto Renew for that specific domain name. Each domain name is separate and you need to follow the same instructions in order to enable or disable the Auto Renew feature for each domain name. You must disable the Auto Renew function for each domain name at least 3 days prior to a domain name expiring if you do not wish to have our system automatically renew your domain name. To verify that a domain name has the Auto Renew feature enabled or disabled, simply click on Domains then My Domains from our menu and look at the Auto Renew column which will display the status of each domain. More than 10 domain names will require you select next page to see the rest of your domain names.

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HOW TO MANUALLY RENEW YOUR DOMAIN NAME(S)

Start by by logging into your Client Area. From the home page of your Client Area, click on the green Update button from the top left of your Client Area home page. Next click on Billing Information to the left. Make sure that the credit card on file (if any) is the credit card you wish to use. You may delete a current credit card on file then enter a new card from this page. Make sure to Save any new credit card. Next, from the menu click on Domains then Renew Domains from the dropdown menu. On the following page select the checkbox to the left of the domain name(s) you wish to renew, then to the right select the number of years you wish to renew that domain name for, then click the Order Now button. Please note that on the next page (the Checkout page), you do not need to enter any credit card details since we already have a credit card on file (the first step of the process) - instead, simply scroll down and click the Checkout button at the bottom of the page to process your order.

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AUTO GENERATED INVOICES

Please note that our system automatically generates an invoice 30 days prior to a domain name expiring. These Auto Generated Invoices are for the same period you last registered or renewed your domain name. For example, if you registered or renewed your domain name for 2 years (2 years ago), then the Auto Generated invoice will be for 2 years as well. If your intent is to renew your domain name(s) for more or fewer years, then you will need to renew your domain name(s) manually as described above. If we have a credit card on file and if a domain name is set to Auto Renew, then our system will use the credit card on file to pay the Auto Generated invoice 2 days prior to the domain name expiring. Our Auto Renew function is helpful should you forget to renew your domain name and only works if the Auto Renew function is enabled an only if the credit card on file is valid. We do not offer refunds on any domain name renewals so it''s important to manually renew your domain name(s) or disable the Auto Renew function for a specific domain name at least 3 days prior to the domain name expiring.


Should you decide to manually renew your domain name, a new Paid Invoice will be generated and the previous Auto Generated invoice will be automatically cancelled. To see your Invoice(s) simply click on Billing then My Invoices from the menu within your Client Area.

To pay an auto generated renewal invoice, log into your Client Area then scroll down. Any open Invoices will be displayed. Make sure that our system already has a credit card on file as described above and simply click on Pay Now from the invoice then scroll down and click on the Checkout button. Again, there is no need to provide credit card details on the checkout page since you''ve already entered your credit card details as described above.

Regardless whether your domain name(s) is set to Auto Renew or not, we will still notify you via email using the email address on your Account Profile prior to the domain name expiring. It''s for this reason that you should make certain that any emails from regiSTAR.com are never sent to spam and that the email address on file for your account is valid.



WEB HOSTING RENEWALS:

Web hosting accounts are automatically renewed using the credit card information we have on file. If there is no credit card information stored with us, then an Invoice will be automatically generated at which point you will simply need to log into your Client Area and pay that invoice. Please note that unlike Domain Names, there is no option to disable auto renewals for web hosting.


Please open a support ticket from our website or within your Client Area should you have any questions. Do not respond to this email as this email is automatically generated and your reply will not be received.


Thank you for choosing regiSTAR.com


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regiSTAR.com
https://regiSTAR.com
888-858-6258 - Office

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