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SAPCA's Quality System ensures that only specialist companies that consistently deliver high standards of sports and play facilities can join SAPCA and then remain as members.
The main elements of the Quality System are as follows:
Strict membership criteria
Only specialist contractors, suppliers and consultants, with a proven track record and trading history, can be admitted.
Financial stability
SAPCA works closely with Experian to ensure that companies meet our requirements for financial stability, both to join the Association and to renew their membership each year.
Customer service
Member companies commit to high standards of customer service and business practice.
Standards of design and construction
SAPCA has a series of Codes of Practice that set out the industry's standards of construction. SAPCA members must comply with the required construction specifications and quality of completed work.
Inspection of contractors' projects
The inspection programme includes regular checks on members' projects, during construction and on completion.
Complaint resolution
Clients that choose member contractors have the added reassurance that SAPCA can provide impartial assistance in the resolution of complaints and disputes on the technical aspects of projects, should it ever be necessary.
Education and training
Each year, SAPCA provides a series of educational opportunities for its members that help to share technical knowledge and best practice, and reinforce the high standards that are required of SAPCA companies.
Customer feedback
The clients of all SAPCA members are invited to provide feedback on their projects, and the performance of the companies that they have employed.
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