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Merchants refer to ISVs as trusted advisors and that is why it is important for both parties to have a valuable relationship. Here are ways developers can create customer loyalty with their merchants.

Know what makes a new customer want to stay with you? Hint - it's not the software.

History is known to repeat itself unless we learn from the lessons that history offers. That's exactly the approach Taylor Macdonald, SVP channel sales at Sage Intacct, took when he was hired to build a cloud channel strategy for this SaaS vendor.

No set of sophisticated analytical tools will compensate for low data literacy. As enterprises become more data-driven, knowledge deficits around data are becoming more noticeable.

As more technologists agree traditional IT computing stacks reached end-of-life, there is more interest in delivering a "supercomputer" that can process data and apps thousands of times faster.

Mobile payments, which streamline processes and improve customer experiences, can benefit any field service business. But SMBs may experience the most significant impact from mobile payments - which may even be the reason they can stay in the black. Many SMBs still use manual, paper-based processes that can eat into their profits and disrupt cash flow.

There''s plenty to be learned not only about the challenges of ASC 606, but about its benefits as well - especially when it comes to IPO readiness and adopting mature sales processes.

Now may be a better time than ever for technology services providers, including VARs, MSPs, and ISVs, to sell their businesses. Private equity firms are coming down market to find new opportunities. Global system integrators are looking for ways to accelerate business growth through acquisitions.

Following the lead of B2C vendors that sell through the product is a smart way to grow faster.

You may have heard of the acronyms RFID and NFC, but do you know what they stand for, how each technology is used, and the differences between the two? This infographic will provide more insight into both types of technology and how they affect the world of payments.

Sage Intacct's virtual Modern SaaS Finance Summit moved into its third week with a focus on managing churn and cash flow. This panel tackled issues that are especially critical right now around customer-by-customer account evaluations, automation efficiencies, and billing model adjustments. 

The healthcare space is rapidly changing. It is an industry that has not been immune from the need for digital transformation, especially as telehealth options have become more prevalent.

In a competitive landscape where merchants face endless options for payment providers, ISV sales teams are looking for ways to expedite sales cycles and offer differentiated solutions to customers. EVO''s Dan Viscount recently spoke with The Business Solutions Network about this and more.

A global pandemic, presidential elections, "new normals" for business. We are indeed living in uncertain times. How do you lead your channel team out of fear and doubt? What can you learn from partnerships that thrive, even in periods of uncertainty?

While there are certainly upsides of changing vendors, the process can be a hassle. If an ISV is considering changing payment providers, there are up-front actions that can be taken to alleviate the stress of the process and ensure a seamless transition for your software's customers.

How much of that market share you can claim is largely dependent on two factors - the substance of the integrated payment platform you're offering and how quickly you can deploy it.

Software product management professionals who are prepared with actionable intelligence are well-equipped to make informed decisions about how to develop their products. Remove the guesswork to arrive at data-driven answers that can guide you to smart, valuable decisions.

Microservices, containers, and object-oriented programming are delivering some level of benefit in replacing monolithic apps. Unfortunately, that benefit is not enough to move the needle against 70 percent to 90 percent of all digital transformation failures.

Forecasting helps bring about rapid change in your organization - it's the toolset you need to make the right changes to help manage and grow the business.

With the massive, industry-agnostic move towards digitization, pet software providers are partnering and collaborating with vendors to enable veterinarians to treat pets remotely and seamlessly.

Sage Intacct's virtual Modern SaaS Finance Summit gathered a panel of experts to share their key insights on subscription revenue recognition, especially in light of rapid business changes like we face today from the COVID-19 pandemic. This dynamic group talked about how to manage revenue recognition with a broader cross-functional team. Successful collaboration is more important than ever while we all work remotely.

Integrated payments can streamline processes, increase security, save time, and allow your clients to provide better service.

Vendor driven madness is NOT transforming anything!

Customer reviews are an essential part of a company's brand reputation and can have a large effect on their business. Adding these features to a software solution provides ISVs with a more robust offering for their merchants.

For ISVs, payments M&A activity can mean you arrive at work one day to find that your payment processing partner is different than the day before. You may even suddenly be linked to a company that you had decided not to partner with for one reason or another - or you may now be a part of an ISV partner program at a company that offers what you had considered a rival solution. Regardless of the situation, payments M&A activity begs the question: Stay or go?

An ISV's effort does not end when the client is onboarded. In fact, it's what you do after the sale that can make all the difference in your churn rate, the amount of self-referral leads you receive, and the average length of time a newly boarded customer stays with you.

Many growth-stage SaaS companies have embraced the "land-and-expand" subscription business model to win an initial customer and then add value over time that allows for upselling additional products and features. But that creates a strong need to balance both volume and repeatability in automating their processes. Here's how one company has achieved 100-percent growth using that model.

Remember the #1 employee recruiting tool 10 years ago? Newspapers. Today print classified ads are about as effective as inserting a floppy disk into an iPad. So, what is working in 2020? Successful VARs and ISVs are implementing these five recruiting strategies. 

It takes the average person 90 minutes to respond to email, but only 90 seconds to respond to a text message. With technology advancing at rapid speeds, successful businesses have adopted the new way to pay-completely through text.

Retailers need software solutions that meet the challenges of a rapidly changing, ultra-competitive industry. They need help in the fight to win customers and keep their loyalty. Retail ISV growth requires a deep understanding of the industry and the ability to develop applications that help retailers execute their business strategies.

I recently sat down with Noah Barr, CFO of TrueAccord, and Amanda Kattan, finance and strategy leader at 4th & King, to talk about the vibrant finance and operations community in Silicon Valley. Our conversation reminded me that we can come together in this difficult time to help each other navigate the pandemic. Here are some highlights of our conversation.

Having a company website allows you to reach a wide audience at any time of day. To get the most out of your website, however, you need to spend some time on search engine optimization, or SEO.

It may be a while yet before we need to think about packing strategies, standing on physical stages, or managing afterparty politics. That doesn''t mean that we don''t have some things to consider! If you are planning to attend an online conference, or have several more scheduled, here are some considerations for giving talks online.

Having a company website allows you to reach a wide audience at any time of day. To get the most out of your website, however, you need to spend some time on search engine optimization, or SEO.

It may be a while yet before we need to think about packing strategies, standing on physical stages, or managing afterparty politics. That doesn''t mean that we don''t have some things to consider! If you are planning to attend an online conference, or have several more scheduled, here are some considerations for giving talks online.

Having a company website allows you to reach a wide audience at any time of day. To get the most out of your website, however, you need to spend some time on search engine optimization, or SEO.

Integration with vendors and third-party applications is crucial to an ISV's success and scalability. Every sales and development team wants these integrations to be fast and efficient, and hardware providers can help ensure that is the case.

In the digital age, communication has grown into a far more complex and multi-faceted concept than anything we ever knew before. Companies are expected to respond to clients day or night, and people expect prompt replies on virtually every platform, from voice through to text messaging.

"Digital transformation" may sound like a buzzword, but the drivers behind it are very real. In an era where technology is reshaping businesses and industries, companies that harness technology can reap big advantages over those that don't. Businesses must first determine how to adapt their businesses for the digital age and then put technology to work to bring these changes to life.

Merchants refer to ISVs as trusted advisors and that is why it is important for both parties to have a valuable relationship. Here are ways developers can create customer loyalty with their merchants.

When it comes to creating company culture many people immediately think of office perks. Does the office have a cool interior design? Do they host entertaining events? Contrary to popular belief, the foundation of building a company culture has zero to do with office perks. 

You may have heard of the acronyms RFID and NFC, but do you know what they stand for, how each technology is used, and the differences between the two? This infographic will provide more insight into both types of technology and how they affect the world of payments.

The good news is that the industrywide push for increased security-through both EMV and mobile adoption-seems to be paying off.

Get a overview of functionality any would-be payment technology partner should provide.

During the virtual Modern SaaS Finance Summit, CFOs and investors shared six steps you can take to put yourself and your company in a position to know where you stand, anticipate and plan for volatility, and communicate your plan to your board. Here are those key takeaways from the summit.

There are a number of marketing channels available to software companies today, from social media to email marketing to websites. Each has its benefits, but 80 percent of marketing professionals agree that email marketing drives customer acquisition and retention. Read on to learn about the benefits and uses of email marketing for your company.

When over 80 percent of B2B sales reps are not making quota, a sales VP has a job-life expectancy of 18 to 23 months, and the VC board is crawling up the CEO's back for explosive revenue for an exit, what is one to do?

Integrating a feature-rich payments solution with the healthcare software application you develop can multiply the value you can provide to your clients and prospects.

As the office of the SaaS company controller becomes ever more strategic - creating higher levels of financial visibility to help drive growth and profitability - the financial organization's relationship to the controller role must evolve as well.

Payment trends for 2020 appear to be moving the industry in a much more consumer-centric direction, focusing on ways to make payments as easy and convenient as possible. These six trends illustrate this commitment to frictionless payment processes.

While the COVID-19 crisis continues to evolve, many SaaS and subscription finance leaders are looking ahead to the recovery phase and wondering what their peers are doing.

Have you noticed articles about failed transformations outnumber those about successes by a wide margin?

Almost 95 percent of consumers read online reviews before making a purchase. When determining whether or not to use a local business, 93 percent of local consumers use reviews to make that decision. Customer reviews are an integral part of a company's brand reputation and can have a huge effect on their business.

Sage Intacct's virtual Modern SaaS Finance Summit moved into its third week with a focus on managing churn and cash flow. This panel tackled issues that are especially critical right now around customer-by-customer account evaluations, automation efficiencies, and billing model adjustments. 

The healthcare space is rapidly changing. It is an industry that has not been immune from the need for digital transformation, especially as telehealth options have become more prevalent.

In a competitive landscape where merchants face endless options for payment providers, ISV sales teams are looking for ways to expedite sales cycles and offer differentiated solutions to customers. EVO''s Dan Viscount recently spoke with The Business Solutions Network about this and more.

A global pandemic, presidential elections, "new normals" for business. We are indeed living in uncertain times. How do you lead your channel team out of fear and doubt? What can you learn from partnerships that thrive, even in periods of uncertainty?

I recently sat down with Noah Barr, CFO of TrueAccord, and Amanda Kattan, finance and strategy leader at 4th & King, to talk about the vibrant finance and operations community in Silicon Valley. Our conversation reminded me that we can come together in this difficult time to help each other navigate the pandemic. Here are some highlights of our conversation.

Picking through data is a natural and necessary part of reporting. Wading through data isn't.

NFC, or near-field communication, refers to technology that allows enabled devices that are near each other to wirelessly share data. Near-field communication has become an important part of the technology behind mobile payments. This guide will discuss what it is, how it works, and the benefits for integrating this technology into the solutions you offer.

Customer loyalty is defined as "a buyer's preference for doing business with a particular business establishment." Nothing is more valuable than a satisfied and loyal customer. Getting new customers is fantastic, but keeping your merchants is equally important. Merchants refer to ISVs as trusted advisors, and that is why it is important for both parties to have a valuable relationship. Here are ways developers can create customer loyalty with their merchants.

Payment trends for 2020 appear to be moving the industry in a much more consumer-centric direction, focusing on ways to make payments as easy and convenient as possible. These six trends illustrate this commitment to frictionless payment processes.

While the COVID-19 crisis continues to evolve, many SaaS and subscription finance leaders are looking ahead to the recovery phase and wondering what their peers are doing.

Have you noticed articles about failed transformations outnumber those about successes by a wide margin?

Almost 95 percent of consumers read online reviews before making a purchase. When determining whether or not to use a local business, 93 percent of local consumers use reviews to make that decision. Customer reviews are an integral part of a company's brand reputation and can have a huge effect on their business.

Working with resellers can be an effective way for ISVs to scale the distribution of their software. The vendors that play a role in the channel ecosystem can help ISVs build more sustainable and profitable relationships with resellers. Dan Viscount - SVP and co-general manager, IPOS Division at EVO - recently spoke with The Business Solutions Network about this and more.

How satisfied are your merchants with your customer service? The answer is you only know what they've told you directly. And because they're polite like most of us, you likely have a blind spot to their actual feelings and could be at risk of losing them to a competitor. I've been working with VAR and ISV executives who have been surprised by what their merchants have told them through the RSPA's Customer Health Checkup survey.

Many growth-stage SaaS companies have embraced the "land-and-expand" subscription business model to win an initial customer and then add value over time that allows for upselling additional products and features. But that creates a strong need to balance both volume and repeatability in automating their processes. Here's how one company has achieved 100-percent growth using that model.

Remember the #1 employee recruiting tool 10 years ago? Newspapers. Today print classified ads are about as effective as inserting a floppy disk into an iPad. So, what is working in 2020? Successful VARs and ISVs are implementing these five recruiting strategies. 

The healthcare industry is in constant flux; regulations and guidelines are always evolving. Navigating these rapidly evolving regulations while finding the most efficient way to manage a practice is a challenge for today's healthcare providers.

Integration with vendors and third-party applications is crucial to an ISV's success and scalability. Every sales and development team wants these integrations to be fast and efficient, and payment providers can help ensure that is the case.

If you don't prepare ahead of time, you could get stuck not producing the key SaaS metrics that investors want to see when they're considering whether to invest in your next round. Not preparing the right SaaS metrics by venture stage for your VCs can ultimately reduce valuation or even kill your fund raise.

EHR practice management software has become a crucial staple for medical practices. The healthcare industry is in constant flux; regulations and guidelines are always evolving. Navigating these rapidly evolving regulations while finding the most efficient way to manage a practice is a challenge for today's healthcare providers.

It just isn't easy being a CFO. Your company relies on you for financial leadership, but as your organization grows, so do the challenges. Add it up, and the headaches and sleepless nights are almost inescapable. 

Data latency as it applies to business intelligence is "how long it takes for a business user to retrieve source data," whether it be in the form of a report or dashboard. Even the most sophisticated data systems experience some form of latency, as it takes time to pass data from one server to another, but some are especially prone to latency issues.

Integrating payments with field service applications gives businesses the ability to accept payments on-site, reduce paperwork, collect revenues faster, and minimize the number of late payments.

As the office of the SaaS company controller becomes ever more strategic-creating higher levels of financial visibility to help drive growth and profitability-the financial organization's relationship to the controller role must evolve as well.

History is known to repeat itself unless we learn from the lessons that history offers. That's exactly the approach Taylor Macdonald, SVP Channel Sales at Sage Intacct, took when he was hired to build a cloud channel strategy for this SaaS vendor.

NFC, or near-field communication, refers to technology that allows enabled devices that are near each other to wirelessly share data. Near-field communication has become an important part of the technology behind mobile payments. This guide will discuss what it is, how it works, and the benefits for integrating this technology into the solutions you offer.

Anyone who's ever worked from home knows how distracting it can be. Just a momentary lapse in concentration can lead to an employee clicking on something they shouldn't, and as soon as they have, it's too late.

While there are certainly upsides of changing vendors, the process can be a hassle. If an ISV is considering changing payment providers, there are up-front actions that can be taken to alleviate the stress of the process and ensure a seamless transition for your software's customers. Dan Viscount - SVP and co-general manager, IPOS Division at EVO - recently spoke with Software Business Growth about this and more.

I recently sat down with Noah Barr, CFO of TrueAccord, and Amanda Kattan, finance and strategy leader at 4th & King, to talk about the vibrant finance and operations community in Silicon Valley. Our conversation reminded me that we can come together in this difficult time to help each other navigate the pandemic. Here are some highlights of our conversation.

Picking through data is a natural and necessary part of reporting. Wading through data isn't.

NFC, or near-field communication, refers to technology that allows enabled devices that are near each other to wirelessly share data. Near-field communication has become an important part of the technology behind mobile payments. This guide will discuss what it is, how it works, and the benefits for integrating this technology into the solutions you offer.

Customer loyalty is defined as "a buyer's preference for doing business with a particular business establishment." Nothing is more valuable than a satisfied and loyal customer. Getting new customers is fantastic, but keeping your merchants is equally important. Merchants refer to ISVs as trusted advisors, and that is why it is important for both parties to have a valuable relationship. Here are ways developers can create customer loyalty with their merchants.