SunFest Fans,
We are following up on the SunFest cancelation announcement to give you further details. We appreciate your loyalty and support. We are fortunate to have fans who have been with us for 38 years, and others who weren’t born 38 years ago. This beautiful mix of people is what makes SunFest special.
The specific details on refunds are below. The process will vary a bit depending on where your tickets were purchased. If you purchased directly from us, you have the opportunity to keep your tickets and use them for our 2021 festival (April 29 – May 2). We are a non-profit organization that strives to offer the festival at the most affordable price. Rolling over your tickets to next year is a help to us and we’ll love you for it, but we recognize doing that may not be possible for everyone.
Details on how to receive your refund are outlined below:
SunFest.com
- Tickets purchased directly through SunFest will be valid for SunFest 2021. If you are unable to hold on to your ticket for next year, you may request a refund. Each ticket purchaser will be sent an email coming directly from our ticket company, Complete Ticket Solutions. This email will contain the steps to follow to process this refund. Refund requests must be submitted by April 30, 2020, and your credit card used for purchase will be credited less service fees. This includes GovX purchases. All Stand tickets will receive an automatic refund.
Costco – Tickets purchased at Costco are not valid for SunFest 2021. Please return your tickets to a Costco Warehouse by August 1, 2020 to receive a full refund.
Groupon –Tickets purchased via Groupon will be automatically refunded via their system. Groupon tickets will NOT be valid for SunFest 2021. You do not need to do anything further to receive a refund. You can contact Groupon directly via their
customer service page.
Festicket – Tickets purchased via Festicket will be valid for SunFest 2021. If a refund is required the process will be outlined by Festicket who will be reaching out to customers directly regarding their refund process. Contact Festicket via their customer service page.
We know everyone’s lives are being impacted by this situation. Our most important concern is that you stay healthy and safe. We appreciate your patience and support as we work through the details of this unprecedented situation.
If you have any questions, please email us at tickets@sunfest.com.
Thank you for being a loyal SunFest fan. |