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Xplore how AI is transforming field services

Hi there,

Investment in Artificial Intelligence (AI) has been a key focus of customer service departments across almost every industry over the past decade. While customer service organizations have been using AI for years, many field service organizations are now beginning to harness the power of AI to increase efficiency in the field, reduce training time and costs, and streamline processes for both technicians and remote experts.

We're delighted to share this eBook that provides a deep dive into the practical and innovative AI applications that are emerging as key field service solutions and the importance to the sector. You'll read all about:

How AI drives efficiencies and productivity with knowledge management and analytics.
Using AI to lower operational costs by ensuring that the right person is dispatched with the right skills and the right parts every time.
Closing the generational gap by using AI to enable effective knowledge sharing between veteran technicians and novice employees.

Find out why AI in field service will increase technician efficiency, reduce costs, help train new workers, and improve customer satisfaction.
It's yours to download right now.

Best,
Your Team @ TechSee

Hi there,

These days, a growing number of field service organizations are adopting remote support models.

The rise of remote support has been accelerated by the pandemic to address safety concerns and ensure business resilience. As organizations adapt, it's now clear that this paradigm is here to stay, as a key driver of cost optimization, better CX, and higher employee engagement.

The shift to remote support requires field service leaders to reevaluate their work protocols, key metrics, and internal collaboration processes. They also need to adopt innovations based on video, AR, and Computer Vision AI.

Join our upcoming webinar to discover the value of remote visual assistance, learn best practices from Salesforce Field Service Lightning customers, and watch a live demo of the technology in
action.

Join us on Tuesday, August 18 at 12:00 ET / 17:00 BST

Spots are strictly limited, so secure your place now.

Register Now

Best,

Your TechSee Team

Collaboration_webinar_banner_nobutton_V2

Hi there,

Enabling closer collaboration between contact center agents and field technicians is rapidly becoming a critical objective of customer service leaders.

Even before the pandemic it was recognized as a key driver of operational efficiency, cost reduction, and low-effort customer experience. In the new reality, it's also emerging a core component of safety.

Join the upcoming webinar that will explain how to increase collaboration in the new reality using Visual Assistance technology. You'll learn all about:

Why collaborative customer service cultures perform better
How to drive collaboration with remote visual support
How service organizations are taking collaboration to the next level with Computer Vision AI

Join us on Wednesday, September 9 at 12:00 ET / 17:00 BST

Spots are strictly limited, so secure your place now.

Register Now

Best,

Your TechSee Team

Remote_support_webinar_banner_email_image_2

Hi there,

The remote support model is a trend that's been accelerated by the pandemic to address safety concerns and ensure business resilience - and it's here to stay.

Register for our upcoming webinar and discover how the shift to remote support is driving cost optimization, better CX, and higher employee engagement, and how field service leaders are adapting to the technology.

You'll discover:

How they're reevaluating work protocols, key metrics, and internal collaboration processes
How they're adopting innovations based on video, AR, and Computer Vision AI
The value of remote visual assistance and best practices from Salesforce Field Service Lightning customers

Join us on Tuesday, August 18 at 12:00 ET / 17:00 BST

Spots are strictly limited, so secure your place now.

Register Now

Best,

Your TechSee Team

THANK YOU!

41% of consumers have returned a non-defective product in the past 12 months

Learn why

Hi there,

In the new reality, collaboration in customer service is king.

When your contact center agents and field technicians collaborate, it drives operational efficiency, cost reduction, and low-effort customer experience, while helping to ensure safety.

Join the upcoming webinar that will explain why it's the key to enhancing customer service and employee engagement.

You'll learn all about:

Why collaborative customer service cultures perform better
How to drive collaboration with remote visual support
How service organizations are taking collaboration to the next level with Computer Vision AI

Join us on Wednesday, September 9 at 12:00 ET / 17:00 BST

Spots are strictly limited, so secure your place now.

Register Now

Best,

Your TechSee Team

How are Service Organizations Adapting to the New Normal?

Recent events have forced the world''s leading organizations to rethink their processes and apply entirely fresh approaches. As a result, they''re driving closer collaboration between contact center agents and field technicians, deploying more effective AI-powered self-service tools, discovering new ways to tackle churn, and employing additional tactics to keep WFH staff engaged, motivated, and productive. Read on to discover how.

ON-DEMAND WEBINAR

Driving Collaboration between Contact Centers & Field Services

Enabling closer collaboration between contact center agents and field technicians is rapidly becoming a critical objective of customer service leaders. Even before the pandemic it was recognized as a driver of operational efficiency, cost reduction, and low-effort customer experience. In the new reality, it's also emerging a core component of safety. This webinar explains why it's the key to enhanced customer service and employee engagement for your organization.

Watch now

ARTICLE

7 Steps to Deploying AI-powered Self-service during the New Normal

AI-powered self-service addresses customer safety concerns, builds loyalty, and maintains competitive advantage in the New Normal. Learn the key steps your company should take when deploying it, from strategy to training, marketing, and beyond.

Read now

ON-DEMAND WEBINAR

Combating Customer Churn in Today's Changing Brand Loyalty Landscape

Avoiding customer churn has always been a priority for service organizations, with almost 40% of cases driven by high-effort customer service. Recent events have also changed the retention game, with safety now becoming a core element of customer effort, and a main consideration for brand loyalty. Watch the webinar that takes a deep dive into strategies for customer retention in the new reality.

Watch now

ARTICLE

How to Motivate Your WFH Contact Center Staff - Tactics for Remote Employee Engagement

Transitioning to remote work can be unsettling for contact center staff. Learn how to keep agents motivated and engaged by fostering a culture of collaboration, ensuring robust communication between management and employees, providing access to innovative technology, introducing fun through rewards and gamification, and promoting health and wellness.

Read now

Hope you enjoy this material - to learn more about any of the subjects we've covered, please reach out to us.

Best regards,

Your Team @TechSee

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2019 Smart Home Adoption and Support Survey Report

Download Now

Hi there,

The Smart Home revolution is picking up pace, but millions of consumers still struggle with tasks ranging from troubleshooting to syncing new devices.

We wanted to delve deep into the customer service issues that stand in the way of wider adoption. And we're delighted to share the results of the survey we've just completed.

You'll read all about:

The devices that customers find hardest to handle
The leading causes of customer friction
What customers want from self-service setup guidance

You can find it here any time.

Here to help,
Eve

Hi there,

Driving the shift to a 'tenant-first' approach and cutting repair costs are two of the biggest challenges facing property management organizations, real estate companies, and housing associations. The key to overcoming them is digital transformation.

With the COVID-19 pandemic increasing the need for innovative ways of streamlining maintenance processes, remote visual assistance powered by video, Augmented Reality and AI is now emerging as a key technology for the delivery of faster, more effective service to tenants.

Join the upcoming webinar co-hosted by Salesforce and TechSee to discover:

How visual assistance reduces costs by eliminating unnecessary visits and increasing remote resolution rates
How the technology allows field technicians to complete repairs more efficiently and achieve high first-time fix rates
The impact of visual assistance on tenant experience
How leading housing association LiveWest is using visual assistance to reduce costs by eliminating unnecessary visits and increasing remote resolution rates

Join us on Wednesday, July 15 at 11:00 EST / 16:00 BST

Spots are strictly limited, so secure your place now.

Register Now

Best,

Your TechSee Team

Driving Collaboration in the

Age of Contactless Service

Now more than ever, leading service organizations understand the need for fresh approaches, new service delivery methods, and innovative technologies.

Collaboration between contact center agents and field technicians is one strategy. Sharing knowledge helps avoid unnecessary truck rolls, enhance customer experience, and boost employee engagement. The contactless model, meanwhile, is satisfying growing demand for remote resolutions and better self-service tools.

Read on to discover how Visual Assistance is delivering on both fronts.

REPORT

How Cross-functional Collaboration
Drives Remote Resolutions

Customer service agents and field service technicians have traditionally been two totally separate departments. Both are 'keepers of knowledge' but without effective cooperation, customer experience and operational efficiency inevitably suffer.

The key to collaboration is Visual Assistance. Get the new report that explains how collective visual knowledge bases overcome siloed expertise, why shared visual customer histories are essential to smooth service delivery, how real-time joint triage drives resolution of complex issues, and how pre-dispatch visual inspections help avoid follow-up visits.

Get the report

REPORT

Strategies for Delivering Contactless Customer Service

Service organizations know that they need to address the safety expectations of their customers to achieve business resilience. With 68% of consumers reporting that they would be more loyal to companies that go further to ensure safety in technical support, contactless is now the preferred model of service delivery. Read the report that explains the three strategies that address customers' concerns, reduce effort, and cut operational costs.

Get the report

ON-DEMAND WEBINAR

How LiveWest Cut Repair Costs using TechSee

Watch our webinar co-hosted by Salesforce and TechSee, and featuring leading housing association LiveWest, to discover why property management organizations, are increasing their focus on digital transformation strategies that enable a 'tenant-first' approach, while reducing repair and maintenance costs. You'll discover how Visual Assistance eliminates unnecessary visits, increases remote resolution rates, boosts efficiency, and improves first-time fix rates.

Watch the webinar

DEMO VIDEO

Automated Job Verification for Field Technicians

Watch how TechSee enables technicians to automatically verify their work using Computer Vision AI, right from the Salesforce FSL app. You'll also see how they can access the exact information they need from the Salesforce knowledge base or consult directly with colleagues who've recently resolved the same issue.

Watch Now

NEWS

Another big win for TechSee

We're delighted to announce that TechSee has been named a winner of the 21st Anniversary TMC CRM Excellence Award, the latest industry recognition of our best-in-class solution.

Learn more

Hope you enjoy this material - to learn more about any of the subjects we've covered, please reach out to us.

Best regards,

Your Team @TechSee

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Visual Assistance: The Key to

Enterprise Cost Optimization

In the new reality, enterprises are adopting new cost optimization strategies to achieve long-term sustainability and respond to a potential slowdown. Visual Assistance is emerging as a key technology to maximize efficiency and reduce costs, delivering consistent ROI across industries. Read on to explore the potential impact of Visual Assistance on your organization.

ROI CALCULATOR

Visual Assistance Cost Reduction ROI Calculator

Check out our ROI Calculator and work out your estimated annual savings with AR-powered remote video support, based on results from across the TechSee network.

Visual Assistance is proven to deliver rapid double-digit improvements across core metrics, including an average 19% reduction to Technician Dispatch rate, a 12% fall in AHT, and a 22% increase to First Contact Resolution rate.

Find out exactly what that means for your bottom line and get a free customized report.

Calculate Your ROI

ON-DEMAND WEBINAR

Strategies for contactless customer service

Watch our latest webinar to learn why visual contactless service is essential to enterprise resilience and the different ways that remote Visual Assistance powered by AI & AR delivers it.

You'll get the inside track on how leading enterprises reduce costs with the virtual technician support mode, enhance collaboration between departments and deliver visual self-service. r the

Watch Now

REPORT

Reduce truck rolls and increase remote resolution rate with Visual Assistance

Read up on why reducing truck rolls remains a core objective for service providers, why the problem is becoming more severe, and how Visual Assistance enables organizations to achieve more remote resolutions, increase first-time fix rates, and boost inter-departmental collaboration.

Get the Report

VIDEO

Ensure safety in the field and enhance FTF rate with TechSee for Salesforce FSL

See how TechSee for Salesforce Field Service Lightning ensures safety and drives technician enablement, with technicians gradually returning to the field under strict safety protocols.

Watch Now

Hope you enjoy this material - to learn more about any of the subjects we've covered, please reach out to us.

Best regards,

Your Team @TechSee

.emailview .emailview

The Secret of Successful Call Deflection

Download Now

Hi there,

With only 9% of customers successfully resolving their issues via self-service, we can all see that there's still plenty of work to do.

The thing is, there's wide range of tasks that simply can't be completed with traditional self-service tools.

That's why TechSee created this Guidebook. It explains how Computer Vision AI drives Call Deflection, achieving exceptional self-service success rates and dramatically reducing contact center volumes.

You'll read all about:

Why Computer Vision AI drives Call Deflection
How the technology works in practice
Use cases from Enterprises in 3 industries

You can find it here any time.

Here to help,
Your Team @ TechSee

TechSee Leads the Way to True Contactless Customer Service

TechSee Raises $30 Million in Round C Investment!

We are pleased to announce that TechSee has successfully concluded its Series C funding, raising $30 million. The round was co-led by OurCrowd, Salesforce Ventures, and TELUS Ventures with significant participation from Scale Venture Partners and Planven Entrepreneur Ventures. This investment will accelerate our global business growth and enhance our computer vision and augmented reality-powered visual customer assistance technology.

Enabling businesses and their customers to connect during the pandemic has been a huge catalyst for the adoption of visual assistance and has validated TechSee's importance as organizations embark on the path to the Next Normal.

TESTIMONIAL

KN Circet achieves operational efficiency and ensures safety in the field

WATCH NOW

SURVEY

Consumer expectations of service delivery during the pandemic: October survey results

READ NOW

PLAYBOOK

Driving cost optimization in customer service

DOWNLOAD NOW

Hope you enjoy this material - to learn more about any of the subjects we've covered, please reach out to us.

Best regards,

Your Team @TechSee

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Cost_Optimization_webinar_registration_image (1)

Hi there,

This is your final chance to register for the cost optimization webinar that presents the best practices customer service organizations are adopting to build business resilience in navigating the new normal.

Join the webinar that explores:

Emerging approaches for cost optimization in customer service
Techniques for cost optimization across service channels
How visual assistance drives cost optimization
How to predict the potential cost savings over time

Register now, and we'll see you tomorrow at 12:00 EST for a thought-provoking session, including a live demo of a technology that's proven to enhance business resilience and drive cost optimization.

Spaces are strictly limited, so reserve your spot! Looking forward to seeing you then.

Register Now

Best,

Your TechSee Team

Hi there,

In one week, we're hosting an eye-opening session on how business-focused efforts to drive structured cost improvements enables customer service leadership to maximize business value in these times of uncertainty.

Join us for the webinar to learn new techniques for navigating the new reality and driving long term cost optimization using visual assistance, across contact centers, field services, and self-service channels. The webinar will focus on:

Emerging approaches for cost optimization in customer service
Techniques for cost optimization across service channels
How visual assistance drives cost optimization
How to predict the potential cost savings over time

Looking forward to seeing you on Wednesday, October 21st, at 12:00 EST. Spaces are strictly limited, so reserve your spot!

Register Now

Best,

Your TechSee Team

Hi there,

More field service organizations than ever are now adopting remote support models, a trend that's been accelerated by the pandemic to address safety concerns and ensure business resilience.

As organizations adapt, it's now clear that this paradigm is here to stay, as a key driver of cost optimization, better CX, and higher employee engagement.

Join our upcoming webinar and discover how the shift to remote support requires field service leaders to manage fundamental chance. You'll discover:

How they're reevaluating work protocols, key metrics, and internal collaboration processes
How they're adopting innovations based on video, AR, and Computer Vision AI
The value of remote visual assistance and best practices from Salesforce Field Service Lightning customers

Join us on Tuesday, August 18 at 12:00 ET / 17:00 BST

Spots are strictly limited, so secure your place now.

Register Now

Best,

Your TechSee Team

Crash and Churn - The Survey Report

Download Now

Hi there,

Churn is a fact of life, right? Well, it doesn't have to be.

Almost 40% of Americans canceled a service contract over the past two years due to bad customer service. That's why we decided to dig deep into the reasons they called it a day.

"Crash and Churn" is the result of that survey. It gets to grips with the problem of attrition across multiple industries and provides insights including:

The specific pain points that make customers defect
What customers say companies could have done to keep them
And much more!

It's ready to download here.

Here to help,
Eve

Start Searching Today!

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ON-DEMAND WEBINAR

Driving Collaboration between Contact Centers & Field Services

ARTICLE

7 Steps to Deploying AI-powered Self-service during the New Normal

ON-DEMAND WEBINAR

ARTICLE

How to Motivate Your WFH Contact Center Staff - Tactics for Remote Employee Engagement

REPORT

How Cross-functional Collaboration
Drives Remote Resolutions

REPORT

Strategies for Delivering Contactless Customer Service

ON-DEMAND WEBINAR

How LiveWest Cut Repair Costs using TechSee

DEMO VIDEO

Automated Job Verification for Field Technicians

NEWS

Another big win for TechSee

ROI CALCULATOR

ON-DEMAND WEBINAR

REPORT

VIDEO

TechSee Leads the Way to True Contactless Customer Service

TechSee Raises $30 Million in Round C Investment!

TESTIMONIAL

SURVEY

PLAYBOOK

Comments about techsee

Recently added URLs

Top 10 Search URLs

Top 10 Categories

Start Searching Today!

TechSee Sign Up Information

Email Address

Post-Registration Data

Validation

Membership Emails

ON-DEMAND WEBINAR

Driving Collaboration between Contact Centers & Field Services

ARTICLE

7 Steps to Deploying AI-powered Self-service during the New Normal

ON-DEMAND WEBINAR

ARTICLE

How to Motivate Your WFH Contact Center Staff - Tactics for Remote Employee Engagement

REPORT

How Cross-functional CollaborationDrives Remote Resolutions

REPORT

Strategies for Delivering Contactless Customer Service

ON-DEMAND WEBINAR

How LiveWest Cut Repair Costs using TechSee

DEMO VIDEO

Automated Job Verification for Field Technicians

NEWS

Another big win for TechSee

ROI CALCULATOR

ON-DEMAND WEBINAR

REPORT

VIDEO

TechSee Leads the Way to True Contactless Customer Service

TechSee Raises $30 Million in Round C Investment!

TESTIMONIAL

SURVEY

PLAYBOOK

Comments about techsee

Recently added URLs

Top 10 Search URLs

Top 10 Categories

How Cross-functional Collaboration
Drives Remote Resolutions