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Content Explosion: Implementing Information Management & SharePoint Shepherd!

It�s been�an absolutely crazy�busy time.�We released updates for The SharePoint Shepherd�s Guide: Ultimate Edition,�which publishes the content as modern pages.�This is a major update for us,�giving clients the flexibility to decide whether they want the Shepherd�s Guide to appear as classic or modern pages.�Check below for more information on this update � and�mention that you�re a newsletter subscriber to get 10% off a new license.�(We�ll even let you share this discount.�Just forward this message to your friends who need to help their users use SharePoint more efficiently.)�

Get the SharePoint Shepherd's Ultimate Guide

The other major announcement is that our Implementing Information Management on SharePoint and Office 365 course for AIIM got a major update as well.�With 70% more student handbook and 30% more video, the course is the most comprehensive place to learn how to use SharePoint and Office 365 for managing information.�And use the code�IIM100�when you order the course to save an additional $100 off the course registration price.�

Get the Implementing Information Management Course

As soon as you get your hands on the new content from both the guide and the course, let us know how you like it.�We�re excited to hear your feedback.�

Blog Blatherings

Implementing Information Management on SharePoint and Office 365 Updates, 70% More, 30% More

It's been a lot of work, but it's now our pleasure to announce that last week we released comprehensive updates to our Implementing Information Management on SharePoint and Office 365 course. Two years since the original release, we're rolled out updates, and they're massive.
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Book Review-Nurse Burnout: Overcoming Stress in Nursing

It�s easy to get distracted and miss the key point. It�s harder to look through noisy data and imperfect experience to see the hidden signal behind the noise. When you look at stress, it seems like it�s the cause of burnout. It�s an easy target. After all, most people experience stress in conjunction with burnout. However, the question always is which came first � and why should someone focus on one versus the other.�Nurse Burnout: Overcoming Stress in Nursing�follows a line of thinking that stress is causal to nurse burnout, but we don�t think that�s the case. Let me explain why.
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Conflict: Ownership in Communication

If you say something that makes someone else angry, are you responsible? That�s the question at the heart of taking ownership for your communication. At some level, you�re only responsible for your words and actions and the other person is responsible for their responses. On the other hand, there are things someone can say to intentionally provoke someone else. So how do you accept responsibility for your part in communications problems without becoming enmeshed in the other person�s responses?
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The SharePoint Shepherd�s Ultimate Guide Updates Available � Now With Modern Pages

We�re pleased to announce that we�ve released the newest build of The SharePoint Shepherd�s Guide for End Users: Ultimate Edition with the ability to deploy the guide as modern pages.
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Book Review-Ignite: Beat Burnout and Rekindle your Inner Fire

Imagine, for the moment, that you felt like India was the edge of the world. You had fought your way to what you felt like was the edge of civilization over eight grueling years � only to see more land before you than you could see the end of. Your expectations of going home and seeing your family again are dashed in a moment, and you confront the reality that you don�t know when your quest will end. This is one of the stories from�Ignite: Beat Burnout and Rekindle your Inner Fire. It�s the story of Alexander the Great and his devoted army losing their hope and ultimately facing burnout at what was supposed to be the end of the world.
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Data Driven Apps � Flattening the Object with PowerApps, Flow, and SharePoint

The scenario we started to explore in�Data Driven Apps � Early and Late Binding with PowerApps, Flow, and SharePoint�was one of a test engine: we had tests in which we didn�t want to have to code every question as its own form � or even two different tests with two different applications. We left the problem with a set of rows in the table that each represented a separate answer to a question.
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Book Review-Breaking Out of Burnout: Overcoming Mid-Career Burnout and Coming Back Stronger

Sometimes you climb a mountain, and you realize it was the wrong mountain. That�s the sentiment you get when you�ve spoken to people who have reached the pinnacle of a career and then realized it wasn�t the career they wanted. It wasn�t right for them. It didn�t fit. Rex Baker is a former journalist who now runs a mission, and in�Breaking Out of Burnout: Overcoming Mid-Career Burnout and Coming Back Stronger, he shares some of his experience and a lot of his perspective on burnout and how to break free.
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Data-Driven Apps � Early and Late Binding with PowerApps, Flow and SharePoint

Most of the time, if I say, �early and late binding,� the response I get is �huh?� It doesn�t matter whether I�m talking to users, developers, or even architects. It has a design impact, but we usually don�t see that it�s happening any more than a fish knows it�s in water. In this post, I�m going to lay out what early and late binding is, and I�m going to explain a problem with designing data-driven apps with PowerApps, Flow, and SharePoint. In another post, I�ll lay out the solution.
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Book Review-Seeing Systems: Unlocking the Mysteries of Organizational Life

Sometimes the people I speak with look at me funny. They tilt their head just a bit and wonder how I�m looking at problems. I know that I see things differently, but it�s normal to me.�Seeing Systems: Unlocking the Mysteries of Organizational Life�seeks to help everyone see things a bit differently. Instead of blaming people for the problems we encounter, the goal is to expose that many of the problems we see are natural outcomes of the systems we create.
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Book Review-The Joy of Burnout: How the End of the World Can Be a New Beginning

I�ve heard burnout called a lot of things. Never once have I heard someone say that it was a joyful experience. However, Dina Glouberman�s book,�The Joy of Burnout: How the End of the World Can Be a New Beginning, seeks to turn the thinking about burnout around and make it a gift instead of a burden.
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Upcoming Conferences and Presentations

Indy SHRM Meeting
Plainfield, IN
November 26, 2019
Session: Burnout: Prevention and Recovery
Register Today!

SPTechCon San Francisco 2020
San Francisco, CA
February 19-21, 2020
Session 1: Enterprise Content Management on Office 365
Session 2: Designing Departmental Sites
Session 3: Simplifying SharePoint Security
Session 4: Doing Digital Transformation: Enabling Employees
Session 5: Organized Chaos: Governing in a World of Proliferating Files
Register today with code RobertB20 to save $200!

NACNS 2020
Indianapolis, IN
March 10-13, 2020
Session 1: Conflict De-escalation and Resolution
Session 2: Extinguish Burnout: Practical Guidance for Prevention and Recovery
Session 3: Don't Get Sucked In: Maintaining Healthy Professional Boundaries
Registration coming soon!

Indiana EAPA Meeting
Indianapolis, IN
April 16, 2020
Session: Burnout: Prevention and Recovery
Join Rob & Terri at Fairbanks Hospital!

MER Conference 2020
Chicago, IL
May 6, 2020
Session: Conflict De-escalation and Resolution
Register Today!

ATD ICE 2020
Denver, CO
May 17-20, 2020
Session: Conflict De-escalation and Resolution
Register Today!

Special Offer

We've discounted our Implementing Information Management on SharePoint and Office 365 online course with AIIM. You can get�$100�off the cost of the course right now! Register for the course�today at�http://www.aiim.org/Education-Section/Deep-Dives/Deep-Dive-IIM-SP�and use code�IIM100�to get your discount!

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Communication is key in both our personal and our business worlds. In our interpersonal relationships, we often only have to communicate one-on-one. We're often face to face, using our tone and body language to hold a discussion. In a corporate environment, we have to get our point across to many people, from the dozens to the hundreds or thousands; and in our technological age, our tone and meaning can be misinterpreted or completely lost over text, and a single unread email can cause mayhem in the workplace.

So we need to take the wealth of technology available, implement it in ways to help (not hinder) our communications, and make a plan to deliver information consistently and in the appropriate time frame. It sounds like a lot - and it truly is. That's why we created a white paper for you. When you read our "Effective Internal Communications Channels" white paper, you'll learn why you watch your emails being sent, but it seems like they're not getting through. You'll learn to choose the right channel for your message. And you'll learn how to write in ways that take emotional context and cognitive load into account - even if you're not on the marketing team.

All you have to do to get your white paper is click the button below, then press Submit. You'll get a free copy of the "Effective Internal Communications Channels" white paper instantly.

Get the White Paper

If you find the white paper is useful for you, let us know. Send us an email at shepherd@sharepointshepherd.com and let us know what you found useful and what worked for your organization. We'd love to hear your thoughts and opinions.

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Most organizations utilize an intranet in one way, shape or form. But most people haven't really learned about designing an intranet, even the people whose job it is to do so. Well-designed intranets craft paths for you to get from one place to another, like roads in a city. Sometimes, you know where you need to go, and you just need a map to find your way. We've got a white paper for that.

"Intranet Roadmap" discusses the differences between the skin and the structure of an intranet, and why they're both important to getting people where they need to go. We'll show you some wireframes and explain their components. Some additional tips will help you learn to tame the wilderness of an intranet and pave the way to users' success. Click the button below for instant access to the "Intranet Roadmap" white paper.

Get the White Paper

As always, thanks again for subscribing. We'd love to hear your feedback. If you got some good tips or learned something new from this white paper, let us know by emailing shepherd@sharepointshepherd.com.

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Holiday Gifts

With the holiday season, I was thinking about how many gifts we get. My Jewish friends celebrate Hanukkah, my Christian friends celebrate Christmas, and both offer multiple gifts to their loved ones. I started reflecting on the projects I completed this year and how they could be my gifts to you.

There are some easy answers, because they�re completely free resources that are available to anyone. We delivered three the white papers. The first was �Developing Office 365 Personas.� It shows you how to develop personas for your Office 365 implementation, so you can more effectively communicate with your users � without stressing.

The second whitepaper, �SharePoint Site Collection Security Strategy,� demystifies SharePoint security. If you could understand SharePoint security better, how could that change your ability to help users � particularly when it gets messy?

Finally, �The Road Ahead: Knowledge Management and Records Management Converge with Office 365� helps you make sense out of the changes in both knowledge and records management.

We also made two series of emails and videos available. The first one is for improving your user adoption. It has simple videos that drive interest in the platform with simple things users want to do. The second is a set of communications tips that you can use with your corporate communicators. It�s all things you may already know but don�t quite know how to articulate.

In addition to the things that were already free, we made major updates to key products. First, we released substantial updates to our Implementing Information Management on SharePoint and Office 365 course through AIIM. The manual grew by 70%, and the video time grew by 30%. Use the code IIM100 to get $100 off.

The SharePoint Shepherd�s Guide for End Users: Ultimate Edition now deploys as modern pages and covers both classic and modern tasks. We�ve never offered 10% off any level of license for as long as you keep the license active. However, that�s the gift we�re offering to you this year.

More than that, Terri and I wrote Extinguish Burnout: A Practical Guide to Prevention and Recovery to help everyone deal with the blight of burnout. Our best gift to you is the opportunity to get a $35 discount on the online course. We want you to survive this holiday season � and that means more than just SharePoint. Just use code HOLIDAY35 when checking out to get your discount.

Here�s wishing you happy holidays, no matter how you celebrate.

Get the Developing Office 365 Personas White Paper

Get the SharePoint Site Collection Security Strategy White Paper

Get The Road Ahead White Paper

Get the Communications Tips Email Series

Get the SharePoint Shepherd's Ultimate Guide

Get the Implementing Information Management Course

Get the Extinguish Burnout Course

Get the User Engagement Email Series

Blog Blatherings

Book Review-Range: Why Generalists Triumph in a Specialized World

I don�t know how to stay in my lane. That�s the way I often explain to clients how and why I reach into related areas of the organization to try to support them as well. We may be focused on one technology project, but that doesn�t stop me from supporting human resources, communications, marketing, and other departments by sharing whatever I know about what does � and doesn�t � work in their world. That�s why I was intrigued by�Range: Why Generalists Triumph in a Specialized World. I wanted to find out how others like me, who weren�t easily constrained, managed to continue to grow and increase their impact.
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Conflict: Creating the Best Conditions

It�s not like you get to choose when conflict erupts. Conflict can happen unexpectedly, like a tornado. There may be a little warning � but there�s not much. That�s why, in conflicts like in natural disasters, it�s important to be prepared for the worst and hope for the best.
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Book Review-The HeartMath Solution: The Institute of HeartMath�s Revolutionary Program for Engaging the Power of the Heart�s Intelligence

I had heard of HeartMath from a friend of mine, Jan, but it was during one of our long, rambling (exploratory) conversations, and it didn�t register as a specific thing. I heard a sort of new-age idea that I�d expect from her and didn�t give it much thought. I know Jan navigates the world through her feelings, and while it works well for her, it�s not the way I view the world.
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Conflict: The Importance of Acceptance

A great number of the discord that we face today across the political isles and in our media are squarely because we�re unable to accept the other person or the other person�s position. We see the LGBT (Lesbian, Gay, Bisexual, and Transgender) community as bad, because we can�t accept that it�s their life and their choices. The LGBT community fires back, because they can�t understand how the heterosexual community can fail to see people as people first. Whether it�s political candidates or people in your neighborhood, we seem to have lost the fine art of living and letting live.
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Project Cortex � Knowledge Management powered by Search, Graph, and AI

At Microsoft Ignite 2019,�Project Cortex�was announced. It�s Microsoft�s leap into better enabling customers to use information by leveraging their substantial expertise in search, social network analysis, and artificial intelligence. While Microsoft bills Project Cortex as a knowledge management platform, I stop short of this. I believe that, while Project Cortex has the power to reduce the friction to getting to knowledge, I�m not sure what they�re accomplishing is really knowledge management.
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Book Review-Burnout: The Secret to Unlocking the Stress Cycle

People now casually mention that a friend of theirs is reading a book on burnout. Because I�ve read so many of the classic and contemporary books on the topic, I have begun to ask which one, believing that I may have read it. When I asked that question recently, the answer was�Burnout: The Secret to Unlocking the Stress Cycle. Having not read it, I picked it up and began a journey.
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Conflict: The Impact of Trust (Self and Other)

Have you ever been in a conflict, and you knew that it didn�t matter what the other person said, you weren�t going to believe them? There wasn�t a resolution to the conflict, because you couldn�t trust they were telling you the truth. Therefore, no matter what they promised, you couldn�t accept that you would really get it. It�s a frustrating experience that unfortunately too many of us must go through. This is the extreme example of how a lack of trust can make conflict inescapable.
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Upcoming Conferences and Presentations

SPTechCon San Francisco 2020
San Francisco, CA
February 19-21, 2020
Session 1: Enterprise Content Management on Office 365
Session 2: Designing Departmental Sites
Session 3: Simplifying SharePoint Security
Session 4: Doing Digital Transformation: Enabling Employees
Session 5: Organized Chaos: Governing in a World of Proliferating Files
Register today with code RobertB20 to save $200!

AIIM Conference 2020
Dallas, TX
March 2-5, 2020
Pre-Conference Workshop: Change Management Skills for the Information Professional
Register today!

NACNS 2020
Indianapolis, IN
March 10-13, 2020
Session 1: Conflict De-escalation and Resolution
Session 2: Extinguish Burnout: Practical Guidance for Prevention and Recovery
Session 3: Don't Get Sucked In: Maintaining Healthy Professional Boundaries
Register today!

Indiana EAPA Meeting
Indianapolis, IN
April 16, 2020
Session: Burnout: Prevention and Recovery
Join Rob & Terri at Fairbanks Hospital!

MER Conference 2020
Chicago, IL
May 3, 2020
Pre-Conference Workshop: Conflict De-escalation and Resolution
Register�today!

ATD ICE 2020
Denver, CO
May 17-20, 2020
Session: Conflict De-escalation and Resolution
Register�today!

Special Offer

We've discounted our Implementing Information Management on SharePoint and Office 365 online course with AIIM. You can get�$100�off the cost of the course right now! Register for the course�today at�http://www.aiim.org/Education-Section/Deep-Dives/Deep-Dive-IIM-SP�and use code�IIM100�to get your discount!

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We like helping people with SharePoint and Office. One of the ways we help people is with metadata. Click the button below to get a copy of our Metadata Quick Reference card. You'll get some great pointers, like whether to use folders or metadata and how to link SharePoint metadata with your Office programs.

Get the Metadata Quick Reference Card

There's tons of ways to get more use out of your Office programs. We've cataloged 30 of them. For just two minutes, you can learn more about your Office applications, with no specialized knowledge needed. To sign up, click the button below. We'll send you one tip every other day for 30 days.

Sign up for 30 Office Tips

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No, we're not talking about instant messaging. Information management is one of those elusive terms that gets thrown around in this day and age. It seems to encompass everything from where your organization stores its documents to who can see what in your intranet. On the other hand, there are some valuable resources out there that can bring you to information management pro status in just a few days. One of those resources is our Implementing Information Management on SharePoint and Office 365 course through AIIM, developed by 16-time Microsoft MVP Robert Bogue.

With 10 modules covering topics like hierarchies, workflows, and records retention, this online, self-paced course is one part instructional and one part interactive. We'll help you gain a deep understanding on how to do information management, and we walk you through the steps of creating solutions you can bring back to your organization through our screencast labs. And because we designed the course with adult learning in mind, it's written in a way you can understand. Whether you're familiar with information management already or want to start at the beginning, the Implementing Information Management course will help you become a pro.

Plus, we've got you a discount. Use code IIM100 and save $100 when you sign up for the Implementing Information Management on SharePoint and Office 365 course. You can click the button below to go straight to the AIIM page.

Use code IIM100 and save $100!

We want you to succeed in SharePoint and Office 365. If you decide to sign up, or if you've already taken the course, we would love to hear your thoughts, feedback, and stories on how the course helped your organization succeed. Just send us an email at shepherd@sharepointshepherd.com.

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Intranets are interesting things. For smaller organizations, it may only be used as a portal to get people where they need to go asap. On the other hand, larger organizations might go so far as to use filters for groups of users to personalize the content they see (so Jim in finance sees links to the accounting section and not Ann's clients' folders). There is, however, a pattern in how intranets change and evolve over time.

Our white paper, "Evolution of an Intranet", discusses how intranets change and evolve over time. If you've read our previous white paper, "Intranet Roadmap", you know there are some tools that help you craft an intranet that works for your organization. "Evolution of an Intranet" touches on the different phases that an intranet may go through as an organization grows and expands. Maybe you skipped a phase here or there, and maybe your intranet is still evolving. Click the button below gives you instant access to the white paper, where you'll learn more about how your intranet got to the point where it is today.

Get the White Paper

If you haven't already, check out our Office Quick Tips series or our SharePoint Secrets. If you have any ideas on information or content that others might find useful, send us an email. As always, we greatly appreciate your input and feedback. Thanks again for sticking with us, and we hope to hear from you soon.

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From time to time, we like to let our friends know about resources and opportunities that may be valuable to them. One of those is the excellent search course,�Jumpstarting Search, created by Agnes Molnar. Agnes is a recognized expert in search, a fellow Microsoft MVP, and a friend.�

Are you hearing continual complaints about search? Users can't find what they want, what they find isn't what they need, or nothing's showing up at all? Are you so busy with your other responsibilities that search just seems too daunting to deal with? Or maybe you just don't know where to start?�

Jumpstarting Search�is the course for you. Developed by�search expert�Agnes Molnar,�who has�over 10 years of enterprise search experience, you can become a Search Hero entirely at your own pace. Whether you're an information architect or a SharePoint administrator, you'll learn from lessons, videos, and examples the things you need to be successful with search.�

Jumpstarting Search�features 10 modules that delve deep into SharePoint and Office 365 search. From content sources and crawling to query rules and refiners, you'll get the detailed information that will take your search to the next level. Register for the course today by clicking the button below.�

Jumpstarting Search

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Stop!

It's a project with a funny name - AREST.? It's pronounced the same way as "arrest," and it's designed to stop healthcare-associated infections.?You see the research says that environmental services teams (janitors) only clean somewhere 30-50% of the high-touch/high-risk surfaces in a hospital.?If we can get that number to just 80%, we'll prevent about 20% of the expected healthcare-associated infections.?That's roughly 2 people per environmental services worker per year.?(Yes, there is an expected rate for healthcare-associated infections.)

What does that have to do with us??As it turns out, a crazy idea.?Terri - who is an advanced practice nurse and infection preventionist - was ill nearly 4 years ago and was grousing about how the environmental services workers weren't doing a good job of cleaning.?I responded that I could fix it.?How can you "fix" a problem of human behavior, you might wonder??That's at the intersection of training and psychology.

The environmental services workers don't want to hurt anyone.?They just haven't internalized the behaviors they need to keep people safe.?Most people believe they know how to clean, but there's a specific approach to cleaning that's more effective - and you can't miss anything.?To solve the problem, we need to train them how to do it right every time.?We need a way to train folks in a way that works for them, one that will stick.?That's where the Microsoft HoloLens comes in.

The Microsoft HoloLens can be used to train them in the context of the rooms they're really cleaning and provide them immediate feedback.?What would it be like to see virtual germs and to see them disappear when you clean them correctly??It would create a powerful and sticky training experience.?It requires tracking the workers' hands and the surfaces in the room and figuring out when they're properly cleaning the surfaces.?From a training perspective, it eliminates all the problems of "far transfer," in which you learn in one setting and must transfer it to another one.?The environmental services worker is taught real-time in the exact rooms they will normally clean and provided instant feedback.

The problem when we started the work is that the Microsoft HoloLens wasn't powerful enough to do the hand tracking we needed to make this work.?When Microsoft announced the HoloLens 2 in February of 2019, we were hopeful that it would have the power necessary to make AREST - Augmented Reality for Environmental Services Training - a reality.?After production delays, we finally have our device, and our assessment is that we can finally train environmental services workers how to clean better.

In the coming months, we'll be identifying partners who are concerned about the way their staff is currently being trained and are interested in giving their teams the tools they need to be successful.?If you have a hospital system that you believe might be interested in what we're doing, feel free to have them reach out to us.?We've got space for probably two more organizations to work with us in testing this radically different (and better) approach to training environmental services and reducing healthcare-associated infections.

Contact Us About AREST

Blog Blatherings

Building a Course: Rendering All Stale Videos

When you''re building a large-scale course with hours of videos comprised of literally hundreds of videos, you''re invariably going to run into a problem that will require you to rerender the videos. In our case, we needed to replace the background. We got feedback that our plain white background, which we often use in our videos because it''s non-distracting, resulted in too much white on the screen. The result was the need to rerender all the videos with a new background.
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Book Review-Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance

When you can look at the topic of conflict from the eyes of a hostage negotiator, you realize that it''s a unique opportunity. Few people have the role of hostage negotiator, and it seems like it''s a role that involves nerves of steel and powerful charisma. However, at the same time, it''s easy to think that the skills necessary for hostage negotiation aren''t skills that would be generally applicable to your day-to-day office environment. It''s rare for Suzi to hold a plastic utensil to the throat of Bill and threaten to hurt him if her demands aren''t met. (Whether the plastic utensil could hurt Bill is another question.) While, tragically, workplace violence happens, it''s rare. However, the applicability of the experience of a hostage negotiator extends to all conflict.
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Building a PDF to Image Converter

The?Confident Change Management?course was a major effort for us. The result is 800 pages of content and over 11 hours of video. It also required over 1,000 hours of time directly and the creation of four different pieces of technology to help us manage the process. This post is about the tool we built to convert PDF documents into images that we could use in videos.
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Book Review-The Hidden Persuaders

I can remember as a child sending off a letter about an idea that I thought was powerful. It came from a story I ran across about a movie theatre that ran subliminal advertising for their concession stand. The idea was that the advertising was conveyed in a single frame. It was too short to be perceived by the audience consciously but apparently was quite effective at selling popcorn. I found a reference to this movie theatre popcorn situation in?The Hidden Persuaders. Though Vance Packard, the author, treats the recollection with skepticism, I wondered as a child how this could be used for good - rather than commerce.
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Building Student Handbooks, Workbooks, and Lab Manuals via Book Builder

It was 2008 when I wrote the article for MSDN magazine that showed off the first book publishing Word add-in that I had built. It basically assembled individual Word files into one master document. We've used it to publish every version of?The SharePoint Shepherd's Guide?(2010,?2013,?2016),?Secret SharePoint,?Extinguish Burnout, and more. However, it had grown quite long in the tooth. Small problems cropped up that we worked around until now. We had to do something different, because we were building an exercise handbook with page numbers that matched the lesson and exercise, which meant we had to assemble the files with section breaks in them instead of page breaks.
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Book Review-The History of Iceland

I'm by no means a history buff, but there's something about Iceland that drew me in and made me want to understand the story behind the island nation in the North Atlantic. The?History of Iceland?is a tome about the Icelandic people and how this amazing island came to be.
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Confident Change Management Launch

Today is?launch day. It's the culmination of my career to date, over a decade of research, and nine months of seemingly endless days creating what we believe is the most comprehensive change management course available. It's designed to help anyone become confident with their ability to deliver change in their organization.
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Book Review-Building a StoryBrand: Clarify Your Message So Customers Will Listen

Every brand?has?a story, but does every brand?tell?a story? Unfortunately, the answer is no. Not every brand has a coherent enough message that it does tell a story. That's what?Building a StoryBrand: Clarify Your Message So Customers Will Listen?is out to fix. The interesting thing about the work is that, when you've seen the root works it's drawn from, there's a sense of familiarity and clarity that makes you wonder what level of detail is right.
Read more...

Upcoming Conferences and Presentations

HR Indiana Conference 2020
Indianapolis, IN
August 24-26, 2020
Session: Conflict De-escalation and Resolution for the HR Professional
Register today!

Special Offer

We''ve discounted our Implementing Information Management on SharePoint and Office 365 online course with AIIM. You can get?$100?off the cost of the course right now! Register for the course?today at?http://www.aiim.org/Education-Section/Deep-Dives/Deep-Dive-IIM-SP?and use code?IIM100?to get your discount!

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Extinguish Burnout and COVID-19

What a difference a month makes. As I wrote last month's newsletter, COVID-19 was barely a thing in the United States. There were concerns, challenges, and, unfortunately, deaths. However, its effects weren't really being felt. Now every state is under some sort of stay-at-home order or disaster declaration - or both. While reflecting on the implications of the situation, Terri and I made an important decision.

We decided to make our Extinguish Burnout course that we wrote last year available for FREE. There are details on the home page at https://ExtinguishBurnout.com - please help us get the word out about the availability of the course.

You see, we realized that the stay-at-home orders, closures, and disruptions were likely to drive more people into burnout. Burnout is primarily the result of feelings of inefficacy. With shortages, working from home, and the general disruption that is the result of virus, it's inevitable that many people will feel ineffective. Once they feel ineffective, it's only a matter of time before burnout sets in.

We want to combat that. We want everyone to feel empowered to protect themselves from burnout. That's why we made the course free. We don't want any more suffering because of COVID-19, and this is something small that we can do.

Expect that next month we'll be able to share more about the change management course with you - and we'll have a whitepaper to share as well. However, for now, it's our hope that you're staying safe and you can fight burnout.

Blog Blatherings

Book Review-Change Management: The People Side of Change

As hard as it is to hear, the easy part of change management is the technical part. It''s something that I learned over a decade ago, as we were called in to implement new technology. We found that, though the solutions were technically beautiful, organizations weren''t getting the right value out of the change. That''s where Change Management: The People Side of Change comes in. It''s Prosci''s CEO Jeffrey Hiatt''s guide for managing the people side of change in the organization.
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Book Review-Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

No one cares what you know until they know how much you care. That truth is at the heart of?Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity. Your job as a manager or leader is to bring out the best in the people you're working with, and that means that there will be times when you need to provide constructive feedback about performance. It also means there will be times when you need to accept there are issues happening with employees, in which they need to be supported and not necessarily held accountable. Navigating these difficult waters is what?Radical Candor?is about.
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Book Review-The Tyranny of Metrics

Everyone has been held accountable for metrics that they didn't own the results of. Whether it was sales, profitability, or some other metric, we've been subject to?The Tyranny of Metrics. That does not necessarily mean, however, that all metrics are bad. On the contrary, we need good metrics to realize our best performance. In?The Tyranny of Metrics, Jerry Muller seeks to help us sort out how to generate better metrics, so fewer of us face the tyranny and more of us have the opportunity to realize the power of metrics.
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Book Review-Getting to Yes: Negotiating Agreement Without Giving In

I don't like win-lose games. I don't think they're the right way to approach life, so it would make sense that I'd resist reading?Getting to Yes: Negotiating Agreement Without Giving In. It feels like it's about dominating and conquering the other person in a negotiation. However, that's not the approach advocated throughout the book. In fact, there's guidance given to stand your ground when you're facing people in a negotiation who do want to take this sort of a stance.
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Book Review-Quiet: The Power of Introverts in a World That Can't Stop Talking

Terri and I give a talk on conflict de-escalation and resolution with great regularity. One part of that talk is about the Myers-Briggs Type Indicator (MBTI) and specifically the introversion-extroversion scale. I - from the front of the room - ask the audience to predict whether I'm an introvert or an extrovert. Rarely do I hear introvert. In this context, it makes sense; but in the context of reading a book and writing a review each week, it doesn't. As an introvert who lives in an extroverted world, I felt like I needed to read?Quiet: The Power of Introverts in a World That Can't Stop Talking. In part, I needed to understand the world and how extroversion was valued, but I also needed to understand myself and how I could maintain this disconnect between a speaking personality and a reflective one.
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Upcoming Conferences and Presentations

ATD Virtual Conference: Building Capabilities and Connection
Online
June 1-5, 2020
Session: Conflict De-escalation and Resolution
Register today!

Greater Cincinnati ARMA Presentation
Cincinnati, OH
June 9, 2020
Session: Records, Retention, and Discovery with SharePoint
Additional information coming soon!

ATD CIC Meeting
Indianapolis, IN
June 19, 2020
Session: Burnout Prevention and Recovery
Register today!

Phoenix CHO Group Meeting
Phoenix, AZ
June 23, 2020
Session: Extinguish Burnout to Ignite Engagement
Additional information coming soon!

SHRM Annual Conference 2020
San Diego, CA
June 29, 2020
Session: Ten Tips That Will Get Employees to Read What You Write
Smart Stage:?Relaunch: Five Professional Tips to Revitalize Your Intranet
Register today!

Valle Vista Presentation
Fishers, IN
July 22, 2020
Session: Extinguish Burnout
Join Rob and Terri at The Wellington Fishers Banquet and Conference Center!

Special Offer

We''ve discounted our Implementing Information Management on SharePoint and Office 365 online course with AIIM. You can get?$100?off the cost of the course right now! Register for the course?today at?http://www.aiim.org/Education-Section/Deep-Dives/Deep-Dive-IIM-SP?and use code?IIM100?to get your discount!

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Coping with COVID-19 Change

To say that this year has been challenging is an understatement. COVID-19 has cost us connections, conferences, and, at some level, our community. Like you, we've been cognizant of considering our risks while maintaining our commitment to care for our friends and colleagues. As we close in on the end of the year, there are a few things that we all can do to keep it together and kick COVID-19 in the tail.

First, if you're struggling to stay motivated or feel like you might be fighting off COVID-induced burnout, visit ExtinguishBurnout.com. Terri and I have made the complete library of materials available to everyone for free so we can all get through this crisis together.

Second, if you've neglected your own development and training (or the development and training of your team) because of fears for travel or questions about safety, make a commitment to fix that before the year ends. If you're looking for something bite-sized, you can do GlobalCon 4 with Collabris.

If you're looking for something more complete (and intense), I'm teaching the "Building a Successful End User Adoption Campaign" workshop at the Microsoft 365 Collaboration Conference Virtual Event. The code BOGUE will save you $25 off registration.

As a newsletter subscriber, we're also offering $1,000 off our flagship Confident Change Management course, which is the most comprehensive course on change management you'll find. (The link has the code, but it's SUBSCRIBER if you need to share it with one or two friends.) Because the course is online and asynchronous, you can work on it bit by bit over the next year.

Third, connect with others - virtually. While we may all have visions of huddling around a table and sharing a meal with family, consider making an exception to the rule of not having mobile devices at the table. Think about how you can have everyone in your household set their mobile phone at a place setting at the table connected to another loved one who can't be with you in person. It won't be the same as having people together for real, but it's a way we can show COVID-19 that we're going to continue to survive, thrive, and connect.

Blog Blatherings

Information Governance and Water: The Results of Control

Some information governance programs are focused on command and control. Thou shalt do this or that. Thou will not do something else. And while, on the surface, these tactics seem to work, they drive behaviors underground and expose information to more risks and simultaneously reduce productivity. While, on the surface, control looks like a good solution, it typically fails in the end.
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Book Review-Real Time Strategic Change

In the game of buzzword bingo, this book has it all. Real Time Strategic Change has all the words that people want. They want the change to happen now (or in real time), and they want it to be strategic. Wouldn''t it be nice if all change could be that way? However, there''s a big commitment that''s required to make this work - and it''s one that most organizations aren''t willing to make.
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Book Review-The Effective Change Manager's Handbook: Essential Guidance to the Change Management Body of Knowledge?

Ideally, there's a body of knowledge that defines a profession. It's what you should know if you're a member of the profession.?The Effective Change Manager's Handbook: Essential Guidance to the Change Management Body of Knowledge?seeks to be that for change management. While it goes far towards this end, it has the problems that all bodies of knowledge have - too much breadth but not enough depth. It's a great way to learn about the things that the authors believe you should know but not enough to learn it. It also suffers from the biases of including some things that may not be necessary and missing other critical tools that effective change managers need.
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Book Review-The Leadership Machine

There's an old?I Love Lucy?episode where Lucy and Edith are workers at a chocolate factory, and they can't keep up, so they start eating the chocolates and stuffing them in their clothes.?Laverne and Shirley?are standing in front of an assembly line in the opening starting with a slow pace and ending with a rather overwhelming pace. The idea of an assembly line is neither foreign to me personally nor, I think, to most people. However, most people don't think of talent development or leadership development as an assembly line. However, this is the perspective of?The Leadership Machine.
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Upcoming Conferences and Presentations

ARMA InfoCon 2020
Virtual
November 19, 2020
Workshop: Conflict De-escalation and Resolution Practices that Work
Register today!

Microsoft 365 Collaboration Conference Virtual Event
Virtual
December 10, 2020
Workshop: Building a Successful End User Adoption Campaign
Register today?with code BOGUE to save $25!

Exploring the Future of Org-Change Virtual Conference
Virtual
January 13, 2021
Session: Avoiding burnout in continuous change
Register today!

Special Offer

As a thank you for subscribing, we have a special gift for you. When you purchase the Confident Change Management course using the code Subscriber, you''ll instantly receive a $1,000 discount. You can also just click the button below and add the course to your cart for the discount.

Get Confident Change Management

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Accelerate Your Change Management Journey Today!

After nine months of development, a decade of research, and decades of experimentation and learning, the Confident Change Management course is finally available. We believe it's the most comprehensive set of online materials for change management available today. The course has over 800 pages of printed materials and 11.5 hours of video instruction. It's seven lessons, twenty-eight exercises, and eighty-four activities. It's available with or without a set of facilitated application sessions.

The facilitated application sessions are ten two-hour sessions with a one-hour introduction. The first five of these sessions are focused on reviewing the exercises as a group. The second five are topic facilitated discussions to help unblock you in your change initiatives.

The online course sells for $2,999 and the facilitated sessions are $999 - but everyone gets an automatic $500 discount when they buy both at the same time. Because you are loyal subscribers, enter the code SUBSCRIBER to receive half off the online course - an additional $1,500. This makes the online course $1,499 or both the online course and the facilitated application sessions only $1,999. The code is only valid until July 31^st and is limited to the first 100 people.

We're so excited that we can finally offer this course and help more than just our consulting clients be successful in their change management efforts. Even if you can't do the course now, visit the site to sign up for the free introduction to change management course and get the change management resource toolkit.

Register for the Confident Change Management course now

Blog Blatherings

Book Review-Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance

When you can look at the topic of conflict from the eyes of a hostage negotiator, you realize that it''s a unique opportunity. Few people have the role of hostage negotiator, and it seems like it''s a role that involves nerves of steel and powerful charisma. However, at the same time, it''s easy to think that the skills necessary for hostage negotiation aren''t skills that would be generally applicable to your day-to-day office environment. It''s rare for Suzi to hold a plastic utensil to the throat of Bill and threaten to hurt him if her demands aren''t met. (Whether the plastic utensil could hurt Bill is another question.) While, tragically, workplace violence happens, it''s rare. However, the applicability of the experience of a hostage negotiator extends to all conflict.
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Book Review-Descartes'' Error: Emotion, Reason and the Human Brain

I think, therefore I am. Reason never had a stronger advocate than Descartes. However, Descartes encapsulated all that is human into our rational thought, and in doing so separated the inseparable connection between reason and emotion - at least, that's Antonio Damasio's argument in?Descartes' Error: Emotion, Reason, and the Human Brain. Damasio's in good company.?How Emotions Are Made?and?The Tell-Tale Brain?both agree that the relationship between emotions and reason is complex. Daniel Kahneman expresses a similar sentiment in?Thinking, Fast and Slow?when he explains that our automatic processing (System 1) can mislead our rational thinking brain (System 2).
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Video Studio 3.0

It was 2017 when I?last shared about the video studio?and the configuration. Since then, we've made some important upgrades, like retiring the two?Canon XH A1s?in favor of a?Blackmagic Pocket Cinema 6K. We also added two teleprompters (Glide Gear?and?Magicue), a?jib, and a few other pieces to pull it together. Let's take a step back and talk about the problem.
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Book Review-Pre-Suasion: A Revolutionary Way to Influence and Persuade

What can you do to make people more likely to accept your proposals? That's the key question Robert Cialdini answers in?Pre-Suasion: A Revolutionary Way to Influence and Persuade. He's the same author who wrote the classic book?Influence. His point is that the most successful sales professionals aren't persuading in their actual ask. They're preparing the person to be more receptive before they make the ask.
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Book Review-Influence: Science and Practice

What makes us do something? Why do we decide to buy (and use) toothpaste A vs. toothpaste B? These questions start us down the path of wondering how we might get others to choose the choice we would like rather than the choice they'd make naturally. Whether we have a product to sell or a mission to help humanity, we want to know how to get more people to choose the way we believe they should. It all comes down to?Influence: Science and Practice. It comes down to how we can use our influence effectively.
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Book Review-How We Know What Isn''t So

It's what we know that ain't so that gets us in trouble. Whether you prefer that Artemus Ward quote from?To Kill a Mockingbird?or you attribute the saying to Mark Twain, the sentiment is the same. Knowing something rarely gets us in trouble. Thinking that we know something we don't can have bad to tragic consequences. Understanding how our thinking goes wrong is at the heart of?How We Know What Isn't So: Fallibility of Human Reason in Everyday Life. Thomas Gilovich's work has come up in several places in my reading. He's always associated with outlandish claims, like 94% of college professors felt like they were better than their average peer or 70% of high school students thought their leadership was above average. So, reading his work was a walk through the crazy path of how we see ourselves and how we tend to see ourselves in distorted ways.
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Upcoming Conferences and Presentations

Valle Vista Presentation
Fishers, IN
July 22, 2020
Session: Extinguish Burnout
Join Rob and Terri at The Wellington Fishers Banquet and Conference Center!

HR Indiana Conference 2020
Indianapolis, IN
August 24-26, 2020
Session: Conflict De-escalation and Resolution for the HR Professional
Register today!

Special Offer

We''ve discounted our Implementing Information Management on SharePoint and Office 365 online course with AIIM. You can get?$100?off the cost of the course right now! Register for the course?today at?http://www.aiim.org/Education-Section/Deep-Dives/Deep-Dive-IIM-SP?and use code?IIM100?to get your discount!

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Change Is a Waiting Game No Longer

If you're like me, you don't like waiting. You don't like waiting in line. You don't like waiting on your computer. And you don't like waiting on the latest movie or game release. Some of these waits are artificially created to create greater demand, and some of them are honest limits to capacity. It's time for us to reveal something we know you're going to want, but, because of our capacity, we can't make it available yet. However, we want to invite our friends (that's you) to be the first to get access.

I've been working on refining some change management materials for over 10 years now. It started a few decades ago but became an intense interest a decade ago. When a customer asked me where they could learn about what we were doing, I realized that there weren't good materials for change management; there wasn't any place to send them. That started the research and the journey.

In a few days, I'll teach these materials in their combined form for the first time at the AIIM 2020 Conference as a preconference day. We'll take what we learn with these folks to make the final touches to what we'll make available as an online, on-demand course and an instructor-led offering. If you've ever wondered how to use psychology to be successful in your change - or why your change projects fail - we've got those answers.

Imagine having the tools to help your organization communicate better, whittle away at the barriers to trust, and feel invigorated by change instead of run over. It's all there in a 3-day format that will help you learn and then get back to your "real work."

Here's the ask - and the offer. Tell me whether you're interested in a live, face-to-face delivery of the material to be scheduled in the summer - or if you want access to the materials the day we release them as an online, on-demand course. I'm not asking for money or even a commitment now. I just need you to tell me what you want so I can plan. Here's what I'm offering you. I'll guarantee you that you'll get the largest discount on the materials when they release if you'll just let me know to follow up with you when I'm ready.

I'm sorry about being a bit mysterious about how much it will be, but I'm pushing my content delivery partners to give larger discounts than they have ever offered to anyone for any reason. I appreciate your loyalty to what we've been doing, and I want to reward it as much as possible. When I have those detailed nailed down, I'll share them with those folks who tell me their preference now. All you have to do is click the button below and fill out the short form to tell me what your thoughts are.

I can't wait to share this material with you - but until I've had a chance to make sure it's everything you need, I have to.

?- Rob

Click here for Change

Blog Blatherings

Book Review-The Secret Lives of Adults: Your Seven Key Relationships - and how to make them work

Who are we really? Are we the person we are when we're with friends? Or is it that we're the person we are with family? Or perhaps we're really expressing our true nature when we're by ourselves. In?The Secret Lives of Adults: Your Seven Key Relationships - and how to make them work, Allison Keating explores the different aspects of our identity.
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Book Review-Transformational Security Awareness: What Neuroscientists, Storytellers, and Marketers can Teach Us About Driving Secure Behaviors

The first highlight I have for the book is "Just because I'm aware doesn't mean that I care." It's a truth that we first get exposed to around the age of three, when our theory of mind begins to accept that others think differently than we do - or at least they have different information. However, it's a key challenge to remember when it comes to how to create a security awareness program that works, as Perry Carpenter explains in?Transformational Security Awareness: What Neuroscientists, Storytellers, and Marketers can Teach Us About Driving Secure Behaviors.
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Book Review-Burnout to Breakthrough: Motivating Employees with Leadership Tools That Work

Everyone has a backstory. You do. I do. Every author I meet does. Everyone I read has some sort of a backstory that has led them to where they are today. That's certainly true of Ina Catrinescu. She relates part of her childhood from the former Soviet Union in?Burnout to Breakthrough: Motivating Employees with Leadership Tools That Work. She has a unique perspective on the "chains" that bind us. Having moved from the socialist world to the capitalist world, she's seen firsthand how both worlds have the capacity to demoralize and demotivate people. One was enslaved to an immutable dogma, and the other is tethered to a rat race.
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Book Review-The Burnout Solution: 12 weeks to a calmer you

The recognition that burnout is more than a "job thing" and can impact any area of your life was one of the reasons why the book?The Burnout Solution: 12 weeks to a calmer you?was interesting. As with most burnout books I've read, there's a lot to agree with - and enough to disagree with.
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Conflict: It's Not Personal

Conflict is easy to get wrapped up in. When someone else sees the world differently than we do, it's natural that our sense of right and wrong is challenged and, as a result, we'd become defensive - and ultimately lash out. The problem is the first conflict isn't personal. It's just a difference in perspective or values. It's once someone starts attacking the other person that conflicts become personal - and they become harder to reach positive outcomes.
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Book Review-Better: A Surgeon's Notes on Performance

I'm sometimes a hard guy to impress. Sometimes, I strive for excellence and look for ways to get better, and I forget to appreciate that good is good enough. Maybe that is why I appreciated?Better: A Surgeon's Notes on Performance?so much. It certainly doesn't hurt that I'd previously read and reviewed Atul Gawande's?Checklist Manifesto?and?Being Mortal. However, in the end, I think what I recognize in Gawande is that passion for making things better, because better is possible.
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Conflict: Our Beliefs About Others

We form beliefs about other people, and sometimes those beliefs aren't right. When we have beliefs about people that aren't correct or don't match their beliefs about themselves, conflict is bound to erupt. The better we can manage our beliefs about other people, the more likely we are to avoid unnecessary conflict and resolve conflict quickly.
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Book Review-Mistreated: Why We Think We're Getting Good Health Care-and Why We're Usually Wrong

It's no secret that the American healthcare system is broken. While there have been great advances in healthcare that saves lives and improves the quality of lives for so many people, it is still broken. The problem is that we can't take a step back and fix it because it's still saving lives every day.?Mistreated: Why We Think We're Getting Good Health Care-and Why We're Usually Wrong?walks through the details of our healthcare system from blind spots and misperception to motivations that are out of alignment with what's best for the public.
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Conflict: Relational Bank Account

At some point in our lives, nearly everyone has overdrawn their financial bank account. Whether it's oversight, an error, or the fact that there just wasn't enough to go around, nearly everyone has done it at least once. The trick with bank accounts is to rarely overdraw them. It's not like you can't ever do it, it's just costly when it happens. In conflict, we're not talking about financial bank accounts, we're talking about relational bank accounts. Relational bank accounts are based on what you've done for others and the trust and respect you've built up that allows you to more easily weather the storms that you face.
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Upcoming Conferences and Presentations

AIIM Conference 2020
Dallas, TX
March 2-5, 2020
Pre-Conference Workshop: Change Management Skills for the Information Professional
Register today with code SPEAKING?to save $50!

NACNS 2020
Indianapolis, IN
March 10-13, 2020
Session 1: Conflict De-escalation and Resolution
Session 2: Extinguish Burnout: Practical Guidance for Prevention and Recovery
Session 3: Don''t Get Sucked In: Maintaining Healthy Professional Boundaries
Register today!

IRMA 2020
Reykjavik, Iceland
March 13, 2020
Keynote: Records Management Today and Into the Future
Register?today!

NACS 2020
Branson, MO
April 3, 2020
Session: Modern Intranet Design
Register today with code BOGUE to save $50!

Indiana EAPA Meeting
Indianapolis, IN
April 16, 2020
Session: Burnout: Prevention and Recovery
Join Rob & Terri at Fairbanks Hospital!

APIC Indiana Spring Conference 2020
Greenwood, IN
April 23, 2020
Session: Extinguish Burnout: Practical Guidance for Prevention and Recovery
Registration coming soon!

Indy.Code() 2020
Carmel, IN
May 1, 2020
Session: Hack Proof: Software Design for a Hostile Internet
Register today!

MER Conference 2020
Chicago, IL
May 3, 2020
Pre-Conference Workshop: Conflict De-escalation and Resolution
Register?with code FRIEND to save $250!

ATD ICE 2020
Denver, CO
May 17-20, 2020
Session: Conflict De-escalation and Resolution
Register?today!

SPC20
Las Vegas, NV
May 17-22, 2020
Session: An Old White Guy''s Guide to Diversity and Inclusion: Why and How
Post-Conference Workshop: Office 365 End User Adoption: A Deep Dive into Building a Successful End User Adoption Campaign
Register?today with code BOGUE?to save $50!

ATD CIC Meeting
Indianapolis, IN
June 19, 2020
Session: Burnout Prevention and Recovery
Register today!

Valle Vista Presentation
Fishers, IN
July 22, 2020
Session: Extinguish Burnout
Join Rob and Terri at The Wellington Fishers Banquet and Conference Center!

Special Offer

We''ve discounted our Implementing Information Management on SharePoint and Office 365 online course with AIIM. You can get?$100?off the cost of the course right now! Register for the course?today at?http://www.aiim.org/Education-Section/Deep-Dives/Deep-Dive-IIM-SP?and use code?IIM100?to get your discount!

To make sure you keep getting these emails, please add
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You''re #1 to Us

We're so grateful that you helped us get The Six Keys to Confident Change Management to number 1 on Amazon.com for the office management category. We've always believed that we've got some of the best followers and friends. If you couldn't join us for the launch event, that's okay. You can still get your copy of the book on Kindle or in print today. The book contains a special discount code for the Confident Change Management course as well - worth more than 50 times what you'll pay for the book.

We're currently building out the library of resources on the Confident Change Management so you'll have a place you can send your friends who have never seen anything about change management. The new center includes a focused set of book reviews that are related to change as well as a library of change models. Here, you'll be able to look at the change methodology that you're using and relate it to the various change models that have been proposed. We're not done yet, but we're trying to provide you with the most comprehensive set of resources on change management available anywhere.

We know that learning may have taken a back seat to coping and surviving this year. If that's happened to you and you need to find a way to invest in your future, we've got special deals available for individuals or groups. Reach out to us for details.

Blog Blatherings

Book Review-Opening Up: The Healing Power of Expressing Emotions

I''ve made no secret that reading on paper has become harder. Opening Up: The Healing Power of Expressing Emotions is only available in paper format, but at some point, there''s such a critical mass of people referring to James W. Pennebaker''s work that you''ve got to break down and read it. I''m glad I did, because it gave me a way to reconcile the differences around Critical Incident Stress Debriefing (CISD) (also called Critical Incident Stress Management (CISM)) between those that believe it should always be used and those who are critical of its benefits (see Science and Pseudoscience in Clinical Psychology). It also helped me to organize my thinking around post-traumatic stress disorder (PTSD).
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Book Review-Strategic Management: A Stakeholder Approach

Some things are just obvious. They are just the way that things have always been - except that they're not. To me, the idea that you'd manage to your stakeholders seems like it should be the thing that has always been done, but I realized that it hasn't always been that way. So it was time to take a look back at when the idea of managing to stakeholders was new and different. That meant reading?Strategic Management: A Stakeholder Approach.
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Book Review-Choosing Civility: The Twenty-five Rules of Considerate Conduct

In a world where the slightest provocation seems to send us spinning out of control, it's critical to find a force that can stop the escalation and turn the tide on the waves of fear and anger. That force may well be civility. In?Choosing Civility: The Twenty-five Rules of Considerate Conduct, P.M. Forni lays out a set of guidelines to increase civility in our organizations and in our lives.
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Explaining What Information Governance Is

Information governance is a set of words thrown around as if they have some deep, profound, and universal meaning. However, the truth is that there isn't a clean and globally accepted definition to what information governance is - and is not. As a result, professionals in many disciplines are confused as to what it is, why they care about it, and how to implement it.
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Book Review-The 4 Stages of Psychological Safety: Defining the Path to Inclusion and Innovation

There are no silver bullets - and even if there were, it wouldn't be very safe to shoot them. The path to developing psychological safety isn't easy, but Timothy Clark offers some practical steps and advice on how to build psychological safety in?The 4 Stages of Psychological Safety: Defining the Path to Inclusion and Innovation.
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Book Review-Growth Has No Boundaries: The Christian's Secret to a Deeper Spiritual Life

It's difficult to disagree with people you perceive as wiser than you. Your initial response is that there must be something wrong with your thinking. That's the feeling I had as I was reading?Growth Has No Boundaries: The Christian's Secret to a Deeper Spiritual Life. I've got deep respect for both Dr. Henry Cloud and Dr. John Townsend. I refer to their work often. (See?Boundaries,?Beyond Boundaries,?Changes that Heal,?Integrity,?The Power of the Other, and?Safe People?for other books by them.) However, I felt like in this book, they've moved from empowering people to move with Christ to suggesting that people should take their hands off the wheel and let God "magically" fix things.
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Book Review-Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers

How do you write a review of a dictionary? That's the question that came to mind as I was trying to write this review.?Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers?is sort of a dictionary, but instead of words, it's designed to provide definition to the games we play when we're working to solve hard problems. It's been in my library for some time now, but other than flipping through it from time to time, I had never really made my way through it. That's likely for the same reason most people don't read the dictionary cover to cover: you just don't process the information that way.
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Upcoming Conferences and Presentations

ARMA InfoCon 2020
Virtual
October 27 & November 19, 2020
Keynote: Changing on the Yellow Brick Road After the COVID-19 Cyclone
Workshop: Conflict De-escalation and Resolution Practices that Work
Register today!

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Make Your Training Decision Now!

Whether you're anxious to join the crowd in licensing The SharePoint Shepherd's Guide for your organization, or you're scoping out the place you want to go to get your Office 365 training, now is the time to ask for training while there is still budget available.

I'll be speaking at several SharePoint and Office 365 focused events the first part of this year: SPTechCon in San Francisco (discount code: RobertB), AIIM Annual Conference in Dallas, TX (discount code: SPEAKING), the North American Collaboration Summit in Branson, MO (discount code: Bogue), MER (Managing Electronic Records) Conference in Chicago, IL, and the North American SharePoint Conference in Las Vegas, NV (discount code: Bogue). Don't miss out on the discounts and the opportunity to connect at one of these conferences.

If you're looking to do something for your own professional development but don't think that you can swing a conference this year, consider taking $100 off the AIIM Implementing Information Management on SharePoint and Office 365 with the code IIM100.

Blog Blatherings

Relationship Calculus

No one wants to believe we're making a value judgement with every relationship we're in. It feels impersonal. It feels like, if the other person doesn't measure up, we'll cut them out of our lives. That in turn means they may choose to cut us out of their lives. It a yucky feeling that no one wants to feel. Despite this, there is a calculus that we're unconsciously performing when we're in relationships. We're evaluating whether this relationship is something we want to continue or not.
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Book Review-The Years That Matter Most: How College Makes or Breaks Us

Inflection points matter. They're the one time when a left turn really matters from a right turn. Paul Tough's thesis is that "mobility in the United States today depends in large part on what happens to individuals during a relatively period in late adolescence and early adulthood." More specifically, he believes the college we go to can make a life-altering difference to our social mobility. It's a position he lays out in?The Years That Matter Most: How College Makes or Breaks Us.
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Conflict: Humility

We live in a time of arrogance. We live when people believe they're better than other people, and they're entitled to more of the world's riches than anyone else. In this kind of a world, we're left with conflicts, as people fight for more than their fair share (despite believing they deserve it). We're left with a world where people struggle to have respect for one another. The result is more pointless conflict that doesn't serve to make people better or more whole.
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Book Review-Relationship-Based Care: A Model for Transforming Practice

Healthcare isn't sausage-making. In sausage-making, "what's in there" doesn't matter. It's simply that it tastes good. In fact, most people don't want to know about the sausage-making process. However, in healthcare, we're talking about people, and the process matters. That's the heart of?Relationship-Based Care: A Model for Transforming Practice?- an understanding that the process of delivering care is important and the best way to do that is by recognizing the importance of relationships.
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Conflict: Detachment not Disengagement

Most people don't really want to have a conflict. It takes time, effort, and mental energy to even be in the conflict, and in our busy worlds, it's more than most people want to deal with. Too often, conflicts seem to disappear before they can be dealt with only to reappear someplace else in the future. Too often, we disengage from a conflict rather than gain detachment from it.
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Book Review-No Ego: How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results

It started with the liars. They'd ask, "Do you have a minute?" They'd plop themselves down in the comfy guest chair and proceed to take about 45 minutes. That's what kicked off Cy Wakeman's quest and led to?No Ego: How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results. The frustration with the status quo and the conventional wisdom about how to deal with employees led Wakeman to a very contrary view about what can and should be done to create organizations that deliver results.
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Conflict: Personal Agency and Compassion

If you want to make conflict easier - and you don't have the ability to build trust and relationships with the people involved ahead of time - there are still things you can do. You can work on you. Working on you means developing an appropriate sense of personal agency and cultivating compassion.
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Book Review-Critical Knowledge Transfer: Tools for Managing Your Company's Deep Smarts

What is it that makes one person more valuable to an organization than another? Take two engineers with the same degrees from the same universities and even the same grade point average. One is invaluable to the organization, and the other is just a solid contributor. One just seems to know things the other doesn't. When considering how to make the knowledge of the organization more accessible, it's in the organization's best interest to highlight the more knowledgeable of the two. However, how can you determine that?
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Conflict: Is it Fair?

The parent sets a boundary, says no, and the child retorts, "But, it's not fair." The parent certainly thinks it's reasonable and fair, but the perspective of the child is different. So, who's right? How do you define fair in any situation? The gap in perceptions between two people and what they believe is fair is generally right at the heart of the conflict.
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Book Review-This is Marketing: You Can't Be Seen Until You Learn to See

In?This is Marketing: You Can't Be Seen Until You Learn to See, Seth Godin builds on his other writing and tries to explain marketing today. When it comes to marketing, he is about as popular as it gets. His writing spans decades, and he's worked with some of the other leading marketing authors, including Jay Levinson in an early version of?Guerrilla Marketing. In?Tribes, he calls out his strategy for creating a following. In?This is Marketing, he widens the field to explain why he believes tribes are necessary and how they fit into marketing objectives.
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Conflict: The Value

There is a tendency to view conflict in a negative light. After all, we typically only focus on the conflicts we have that have gone poorly. We only lament about those that didn't end well. However, the truth is that conflict is a necessary part of all our lives. When we look at conflict through a more wholistic lens, we can see how it's neither positive nor negative.
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Upcoming Conferences and Presentations

SPTechCon San Francisco 2020
San Francisco, CA
February 19-21, 2020
Session 1: Enterprise Content Management on Office 365
Session 2: Designing Departmental Sites
Session 3: Simplifying SharePoint Security
Session 4: Doing Digital Transformation: Enabling Employees
Session 5: Organized Chaos: Governing in a World of Proliferating Files
Register today with code RobertB20 to save $200!

AIIM Conference 2020
Dallas, TX
March 2-5, 2020
Pre-Conference Workshop: Change Management Skills for the Information Professional
Register today with code SPEAKING?to save $50!

NACNS 2020
Indianapolis, IN
March 10-13, 2020
Session 1: Conflict De-escalation and Resolution
Session 2: Extinguish Burnout: Practical Guidance for Prevention and Recovery
Session 3: Don''t Get Sucked In: Maintaining Healthy Professional Boundaries
Register today!

IRMA 2020
Reykjavik, Iceland
March 13, 2020
Keynote: Conflict De-escalation and Resolution
Registration coming soon!

NACS 2020
Branson, MO
April 3, 2020
Session: Modern Intranet Design
Register today with code BOGUE to save $50!

Indiana EAPA Meeting
Indianapolis, IN
April 16, 2020
Session: Burnout: Prevention and Recovery
Join Rob & Terri at Fairbanks Hospital!

APIC Indiana Spring Conference 2020
Greenwood, IN
April 23, 2020
Session: Extinguish Burnout: Practical Guidance for Prevention and Recovery
Registration coming soon!

Indy.Code() 2020
Carmel, IN
May 1, 2020
Session: Hack Proof: Software Design for a Hostile Internet
Register today!

MER Conference 2020
Chicago, IL
May 3, 2020
Pre-Conference Workshop: Conflict De-escalation and Resolution
Register?today!

ATD ICE 2020
Denver, CO
May 17-20, 2020
Session: Conflict De-escalation and Resolution
Register?today!

SPC20
Las Vegas, NV
May 17-21, 2020
Session: An Old White Guy''s Guide to Diversity and Inclusion: Why and How
Register?today with code BOGUE?to save $50!

ATD CIC Meeting
Indianapolis, IN
June 19, 2020
Session: Burnout Prevention and Recovery
Register today!

Valle Vista Presentation
Fishers, IN
July 22, 2020
Session: Extinguish Burnout
Join Rob and Terri at The Wellington Fishers Banquet and Conference Center!

Special Offer

We''ve discounted our Implementing Information Management on SharePoint and Office 365 online course with AIIM. You can get?$100?off the cost of the course right now! Register for the course?today at?http://www.aiim.org/Education-Section/Deep-Dives/Deep-Dive-IIM-SP?and use code?IIM100?to get your discount!

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Whether or not your end-of-year routine includes holiday festivities that have been disrupted or not, the end of the year is traditionally a time that people take a moment to reflect on the prior year, on the changes that people want to make, and how they can improve their situation, even just a little bit.

Many people will make a new year's resolution to lose weight.? Others will look to stop smoking, drink a bit less alcohol, or perhaps advance their career.? Whether the change you're planning is personal or professional, you can learn how to be successful by going through our free email Change Models course.? The course quickly walks you through the common change models, tools, and concepts that you need to know to succeed.? Sign up today to make 2021 better than 2020.

Get the FREE Change Models Email Course

Blog Blatherings

Book Review-Why Are We Yelling?: The Art of Productive Disagreement

I stumbled across Buster Benson's work through the cognitive bias codex - a listing of 200 or so known cognitive biases. That led me to his book,?Why Are We Yelling?: The Art of Productive Disagreement. I've read several books on conflict and disagreement - and we teach on the topic - so I wasn't expecting much. However, I was pleasantly surprised to find a coherent response to an intractable problem.
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Conflict: Preventing Our Perceptions from Hijacking Conversations

Have you ever been in the middle of a discussion, and you realize that the picture you are developing in your head about the conversation is guiding your responses?? When you combine this with your inner voice, the outcomes are not always positive.? The response generated by this inner dialogue might include shutting down and not listening to the person you are talking to at all.? It is easy to decide that the person you are talking to doesn't think you know what you are talking about or cannot understand your perspective.? The pictures and voices in your head take over your ability to even hear what the other person is really saying.
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Why People Don''t Resist Change

It's become popular to comment that people are resisting the kind of change that you're proposing.? Whether you're making a minor change, changing a software solution, or focusing on an organizational transformation that seems to be encountering resistance, it's easier to make it about "them."? "Those people" are resisting the change - and that's the excuse for a lack of success.
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Book Review-Information Governance: Concepts, Strategies and Best Practices

Unlike most of my reviews, I should start with a small disclaimer. Robert Smallwood, the primary author, reached out to me over a year ago and asked if I'd consider helping him with some SharePoint and Office 365 content in his?Information Governance: Concepts, Strategies, and Best Practices?book. I've received a brief mention in the book and a small section of the content is something I wrote. With the disclaimer out of the way, let's dive in.
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Book Review-Infonomics: How to Monetize, Manage, and Measure Information as an Asset for Competitive Advantage

Most of the time, we pay no attention to the wind that's blowing past us. Whether it's a cool breeze or a warm draft of air rising from the pavement, we're so used to air movement around us that we rarely consider its implications until we encounter a tornado or a hurricane. Until we're faced with overwhelming evidence, it's just background noise. Despite the little attention we pay to them, these drafts of air are clues to the creation of energy. Windmills can convert the cool breeze into electricity, and proper placement of solar panels can capture that solar energy instead of radiating it.

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Why the 70% Failure Rate of Change Projects Is Probably Right

There are some folks in the change management community and profession who rail against those who are willing to quote a 70% failure rate.? They believe they're uneducated, and they don't understand that the numbers aren't supported by science.? This is my response: I understand enough about science and statistics to say with reasonable confidence that the number is within the ballpark of correct - given a set of constraints.
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Book Review-Managing at the Speed of Change: How Resilient Managers Succeed and Prosper Where Others Fail

It's the early 1990s, and corporate cultures, and learning how to cope with increasing degrees of change, are becoming a thing. That's when?Managing at the Speed of Change: How Resilient Managers Succeed and Prosper Where Others Fail?was first released. It's a window in time to the leading edge of the change that we're all now fully immersed in. Daryl Conner had been consulting and studying organizations and change for a few decades when the book came out, and he recorded his observations about how organizations change - and more importantly what derailed those changes.

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Book Review-Reimagine Change: Escape Change Fatigue, Build Resilience, and Awaken Your Creative Brilliance

My work often feels like it's strangely disconnected; however,?Reimagine Change: Escape Change Fatigue, Build Resilience, and Awaken Your Creative Brilliance?connects two aspects of my world. Aspect number one is the work on change management. (See?Confident Change Management?for more.) The second aspect is burnout. (See?Extinguish Burnout?for more.) They connect and intersect in the ability to engage and motivate people, though change requires an ability to get people unstuck from burnout.

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What is Change Management, and Why is Everyone Else''s Definition Different Than Mine?

You walk up to someone at a party and announce that you do change management work.? They reply, "Wow, that's amazing.? So do I." ?And you spend the next 5 minutes engaged in a conversation about change management that feels as if you're speaking two different languages.? You're talking about organizational transformation, and he's speaking of how to manage the configuration changes on routers and firewalls.? Both are change management - and both are very different.? Let's look at what change management is and why it's so hard to reach agreement between two people about what it is or how to manage change best.
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Book Review-Making Sense of Change Management: A Complete Guide to the Models, Tools, and Techniques of Organizational Change

Change management and organizational change are a big topic area. However, for the most part it's been a territory without a map. Few books have focused on cataloging the organizational change space and instead seek to promote their own perspective about what's the most important.?Making Sense of Change Management: A Complete Guide to the Models, Tools, and Techniques of Organizational Change?is a good map of the space without the overt bias towards one approach over another. It's by far the most comprehensive catalog of concepts related to change management and organizational change that I've seen assembled. That's the good news. The bad news is that it means that the coverage depth is very shallow for any given topic. The authors, Esther Cameron and Mike Green, have opted to send you to the original authors and research rather than attempting to convey such a vast collection of knowledge.
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Book Review-Leadership on the Line: Staying Alive Through the Dangers of Change

Never has the relationship between leadership and change been so laid bare as in?Leadership on the Line: Staying Alive Through the Dangers of Change. It should not be surprising that leadership and change are so related. Leaders are the catalysts and instruments of change. They help organizations and individuals make different decisions and exercise different behaviors. They are, in some ways, the embodiment of the best parts of change.
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Book Review-A Dynamic Theory of Personality (Selected Papers of Kurt Lewin)

It's hard to work in learning and motivation, or even remotely care about how people work, without stumbling into Kurt Lewin's work. Most of the time, people quote the high level and don't go back to read his writing directly. They think about force fields and behavior functions and stop there. However, I was recently intrigued by a subtle difference between the way some authors referred to his behavior equation and decided the only way to get to the bottom of the mystery was to read his work directly. That's what led me to?A Dynamic Theory of Personality?and therein some of Lewin's writings.

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Book Review-The Body Keeps the Score: Brain, Mind, and Body in the Healing of Trauma

The relationship between our mind and our body is an ever-evolving story. We continue to learn how our mind and our bodies are inextricably linked. In?The Body Keeps the Score: Brain, Mind, and Body in the Healing of Trauma, Bessel van der Kolk walks through the research on how our physiology is changed by the traumas that we experience.
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Upcoming Conferences and Presentations

Exploring the Future of Org-Change Virtual Conference
Virtual
January 13, 2021
Session: Avoiding burnout in continuous change
Register today!

ACMP Midwest
Virtual
April 20, 2021
Session: The Science of Influence and Motivation
Get more information

MER 2021
Virtual
May 24-27, 2021
Session: Healthy Records Management of COVID-19 Health Screenings
Register today!

APIC 2021
Virtual
June 29, 2021
Session 1: Eradicate Burnout in Your Infection Prevention Team
Session 2:?Investigating Augmented Reality Environmental Services Training
Register today!

Special Offer

As a thank you for subscribing, we have a special gift for you. When you purchase the Confident Change Management course using the code Subscriber, you''ll instantly receive a $1,000 discount. You can also just click the button below and add the course to your cart for the discount.

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Content Explosion: Implementing Information Management & SharePoint Shepherd!

Blog Blatherings

Implementing Information Management on SharePoint and Office 365 Updates, 70% More, 30% More

Book Review-Nurse Burnout: Overcoming Stress in Nursing

Conflict: Ownership in Communication

The SharePoint Shepherd�s Ultimate Guide Updates Available � Now With Modern Pages

Book Review-Ignite: Beat Burnout and Rekindle your Inner Fire

Data Driven Apps � Flattening the Object with PowerApps, Flow, and SharePoint

Book Review-Breaking Out of Burnout: Overcoming Mid-Career Burnout and Coming Back Stronger

Data-Driven Apps � Early and Late Binding with PowerApps, Flow and SharePoint

Book Review-Seeing Systems: Unlocking the Mysteries of Organizational Life

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Book Review-The Joy of Burnout: How the End of the World Can Be a New Beginning

Upcoming Conferences and Presentations

Special Offer

Holiday Gifts

Blog Blatherings

Book Review-Range: Why Generalists Triumph in a Specialized World

Conflict: Creating the Best Conditions

Book Review-The HeartMath Solution: The Institute of HeartMath�s Revolutionary Program for Engaging the Power of the Heart�s Intelligence

Conflict: The Importance of Acceptance

Project Cortex � Knowledge Management powered by Search, Graph, and AI

Book Review-Burnout: The Secret to Unlocking the Stress Cycle

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Conflict: The Impact of Trust (Self and Other)

Upcoming Conferences and Presentations

Special Offer

Stop!

Blog Blatherings

Building a Course: Rendering All Stale Videos

Book Review-Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance

Building a PDF to Image Converter

Book Review-The Hidden Persuaders

Building Student Handbooks, Workbooks, and Lab Manuals via Book Builder

Book Review-The History of Iceland

Confident Change Management Launch

Book Review-Building a StoryBrand: Clarify Your Message So Customers Will Listen

Upcoming Conferences and Presentations

Special Offer

Extinguish Burnout and COVID-19

Blog Blatherings

Book Review-Change Management: The People Side of Change

Book Review-Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

Book Review-The Tyranny of Metrics

Book Review-Getting to Yes: Negotiating Agreement Without Giving In

Book Review-Quiet: The Power of Introverts in a World That Can't Stop Talking

Upcoming Conferences and Presentations

Special Offer

Coping with COVID-19 Change

Blog Blatherings

Information Governance and Water: The Results of Control

Book Review-Real Time Strategic Change

Book Review-The Effective Change Manager's Handbook: Essential Guidance to the Change Management Body of Knowledge?

Book Review-The Leadership Machine

Upcoming Conferences and Presentations

Special Offer

Accelerate Your Change Management Journey Today!

Blog Blatherings

Book Review-Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance

Book Review-Descartes'' Error: Emotion, Reason and the Human Brain

Video Studio 3.0

Book Review-Pre-Suasion: A Revolutionary Way to Influence and Persuade

Book Review-Influence: Science and Practice

Book Review-How We Know What Isn''t So

Upcoming Conferences and Presentations

Special Offer

Change Is a Waiting Game No Longer

Blog Blatherings

Book Review-The Secret Lives of Adults: Your Seven Key Relationships - and how to make them work

Book Review-Transformational Security Awareness: What Neuroscientists, Storytellers, and Marketers can Teach Us About Driving Secure Behaviors

Book Review-Burnout to Breakthrough: Motivating Employees with Leadership Tools That Work

Book Review-The Burnout Solution: 12 weeks to a calmer you

Conflict: It's Not Personal